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EVERY time Firefox does an update, my home page changes, my icons for add-ons are gone, EVERY time. I keep asking this question but the responses are not helpful.

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always … (read more)

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always wonder if I'm on the correct version or not. It says I am but what happened to all of my settings. I cannot tell you the number of times I've had to find my THEME and since there is no rhyme or reason as to how the themes are categorized it takes me forever to find the one I want. It doesn't seem to matter what settings I have entered because they are changed along with everything else. I have asked this question before and the answers I have received do not work. And another question. I do not like the background in "black" with the titles highlighted in yellow when I am searching. Very difficult for me to read, I've attempted to change that many times but can't seem to figure that out either. Oh, Lord where is Microsoft 7 when I need it? An OS that even I could figure out.

Perhaps finding the glitch in the changes that always take place after an update should be your next update.

Asked by Rhonda 1 month ago

Last reply by Terry 1 month ago

  • Archived

Firefox does not show picture but Chrome

I just realized that when I open a website, the pictures do not appear. I tried to use Chrome or Safari, all work I have been searching and trying many solution : clear c… (read more)

I just realized that when I open a website, the pictures do not appear. I tried to use Chrome or Safari, all work I have been searching and trying many solution : clear cookies, disable add on, safe mode...Nothing work.


This is Website: https://www.proflowers.com/blog/small-indoor-plants

I attached 2 pic : 1 with Firefox and 1 with Chrome All browsers up to date

Thanks

Asked by nndk214 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My Browser deleted itself and left a folder of old files on my desktop, WHY?

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and s… (read more)

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and said the short cut needed to be removed because foxfire.exe was not found. Then on my desktop I had a new folder called "Old Firefox Data".

I had a issue yesterday where I downloaded 2 Viruses (in a zipped folder) off the firefox secure transfer app because I thought it was a contract for work. My virus scan software removed the 2 trojan viruses and corrected the unauthorized changes to my computer.

How did the entire Firefox.exe disappear? Do I still have a problem? Thanks in advance!

Asked by nytxalamo 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Need a Firefox Assistant Dealing with Millions of Bugs

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still th… (read more)

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still there. I reopened the session as if I had just closed a session and I was logged into gmail. So clearly Mozilla's instructions on deleting the app on MAC doesn't work. Recycle bin. How do you literally delete the app?

Hoping deletion will solve the issue of not being able to hit enter in the search bar to perform a google search, or click the arrow. Nothing works.

Further, I'm logged into this browser, yet when the tabs disappear I can't reaccess them. What's the point of logging into a browser if it doesn't remember the tabs?

Asked by erotichabit 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is not working properly

In recent months Firefox has updated several times on my laptop. The first time (6 months or so ago) I lost all my bookmarks and now can't bookmark anything. Annoying, bu… (read more)

In recent months Firefox has updated several times on my laptop. The first time (6 months or so ago) I lost all my bookmarks and now can't bookmark anything. Annoying, but I just have to search for things. The most recent update (this past week) has disabled my search engine. I can't use my search bar at all at the top. When I try to designate what search engine I want, it won't allow anything. Again, I have to type in a search engine address directly, then use that search engine when I get on the page.

I also can't right click on a link and open another tab or page.

At this rate, I'm ready to simply delete Firefox and find a different browser to use.

I understand wanting to update Firefox with new bells and whistles...but it really needs to work across all platforms.

Help me out here....Jeff Pile

Asked by jeffpile 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

script not responding: chrome://browser/content/browser.js:3367

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Expl… (read more)

How do I get rid of this error message as it just hungs the firefox browser. Firefox used to worked before and not it is just as slow or worse than the old Internet Explorer. I did the refresh and it does give you a sort off cleaned up instance and then as time go through, its back again. And yes, Firefox is my default browser.

Asked by ronbo2000 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Wire web app not working after update to firefox 80

This site https://app.wire.com/auth/ is not working properly after update to firefox 80. I see login screen, press arrow to login then server sync starts and stops after … (read more)

This site https://app.wire.com/auth/ is not working properly after update to firefox 80. I see login screen, press arrow to login then server sync starts and stops after a second and I am back at login screen. Worked fine in firefox 79 this morning.

Asked by Piterk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (read more)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Constantly Crashing Firefox Tabs

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectl… (read more)

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectly fine. I tried starting it on safe mode, no good. Tried clean reinstalling firefox, no good.

Can anyone help me why firefox is specifically crashing? About a month ago it worked perfectly fine.


bp-6fcdddcf-9364-454b-b261-eb1ef0201129 bp-6313cc4d-414d-4a6d-a155-f48a20201129 bp-4f4a056c-b467-4b1b-8349-715710201129 bp-58e36541-9f24-4cc4-8173-77b5c0201129 bp-35662b35-b468-483c-bbdb-60c050201129 bp-7bfda4a0-329e-4e00-ae27-30bba0201129 bp-cbf8c777-09bd-435f-aaf8-ccdb10201129

Asked by skypasser 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox does not start anymore. Only error sound is played

Nach Englisch (US) Hello people, unfortunately since today I can't use Firefox anymore. Every time I want to start the program, an error sound comes up and nothing else … (read more)

Nach Englisch (US) Hello people,

unfortunately since today I can't use Firefox anymore. Every time I want to start the program, an error sound comes up and nothing else happens.

There is no error message, no crash log, nothing. Just an error tone and Firefox does not open.

I have already uninstalled Firefox 10 times and also restarted the PC 10 times. Have also deleted the registry and once completely everything from Firefox. Even the profiles, just everything.

I even deleted programs that were on at the same time as Firefox when the error first occurred.

What should I do :(?

Greetings and thanks in advance!

Asked by franz23 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks

For well over a year, I have had this problem: Many times when I selected a bookmark, nothing happens. It does not go to the bookmarked site. I have tried the following … (read more)

For well over a year, I have had this problem: Many times when I selected a bookmark, nothing happens. It does not go to the bookmarked site. I have tried the following things: 1. Start FF in safe mode. 2. changed OS from Windows 7 to Windows 10. 3. Made sure my OS and browser were up to date. 4. Tried different Antivirus programs.

Can anyone help me with this?

Thank you so much!

Asked by sean.ayers 1 year ago

Last reply by cor-el 1 year ago

  • Archived

WidevineCdm plugin crashing

Hello, since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu… (read more)

Hello,


since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu.tv. I have already re-installed firefox etc, it just won't work.

I have submitted several crash reports, this is the latest: bp-7bc4b8a4-e59b-4f7e-a840-7c0720210422

See screenshot of "crashed"-notice below.

What can I do to fix this?

Asked by Kat 1 year ago

Last reply by reinaartdevos 1 year ago

  • Archived

Can't connect to conferences in browser

I am not able to join my universities online classes through Firefox. I thought it might be just an issue with the unis conference service, but I tried discord as well a… (read more)

I am not able to join my universities online classes through Firefox. I thought it might be just an issue with the unis conference service, but I tried discord as well and it's the same problem. Stuff I have tried: look into the permissions options and resdet the permissions (didn't even ask me for pemission again), check if the "block new requests" is marked (never was), didn't help launching firefox in trobleshoot mode to see if it's one of the addons that is the root of my problem, but it didn't change anything.

The only thing that helped was to reset Firefox, but that only fixes it temorarily (about 3 days). After that it reverted back to not letting me join calls. Now I could keep resetting my broweser every three day, but that's a bit bothersome.

Asked by martingraf.1998 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Malware

Malwarebytes Prem. Reported malware on one of your files. Website Blocked due to malware IP 138.68.50.216 Port 443 Type Out bound File c:\program file\Mozilla Fire Fox Fi… (read more)

Malwarebytes Prem. Reported malware on one of your files.

Website Blocked due to malware

IP 138.68.50.216 Port 443 Type Out bound File c:\program file\Mozilla Fire Fox Firefox.exe


Should I ignore it?

Asked by Jack.G 6 months ago

Last reply by FredMcD 6 months ago

Firefox: double start up each time

Hi Folks, I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I … (read more)

Hi Folks,

I've used Firefox for years with no problem. Yesterday, I was seeking out a specific font. The website looked legit, but then a security block happened and I don't recall if it was Firefox security or Acronis that flashed a brief "block" announcement. In any case, from that point on, several "racey" websites popped up every time I loaded Firefox. This happened even after I restarted my computer. I then checked to see if I had pop-ups blocked on the Firefox options. I didn't, so I checked the box against pop-ups. But what happens now is Firefox does an attempt to load TWICE with an odd jerk-flash movement. Only one Firefox browser window comes up -- and that's good -- but SOMETHING is still trying to make those "racey" websites load. Why? How?

All of that to say that I'm concerned about security. Should I uninstall Firefox and reinstall?

Thanks for your input! Bob Anderson

Asked by bobandersontn 5 months ago

Last reply by FredMcD 5 months ago

Browser is unable to make a video call

I can't join or make a video call in any known web version of such services, like zoom, teams, google duo, google meet, etc. The browser always crashes. The page is not … (read more)

I can't join or make a video call in any known web version of such services, like zoom, teams, google duo, google meet, etc. The browser always crashes. The page is not even loaded yet, the only thing I see before the crash is a permission window for the mic and camera.

I browsed here on the support forum, but most of the similar questions, mostly FB-related are still unanswered. If there is a solution to this problem please, link to the thread, because I couldn't find one.

Here are some of the last crashing reports:

bp-75a94c85-e4dc-496d-8c9a-b9d8a0211213 12/13/2021, 6:52 PM bp-6183a77b-997a-49a5-bbb6-ade280211213 12/13/2021, 6:47 PM bp-e1e35be5-6398-463f-8310-e26c60211208 12/8/2021, 7:24 PM

Asked by fadeyev.maxim63 5 months ago

Last reply by FredMcD 5 months ago

Links to documents lead to web site connect error message

Hello, I am having problems downloading documents with Firefox. It happens very rarely, initially I only saw that problem on the Epson Microcontroller web site and now th… (read more)

Hello,

I am having problems downloading documents with Firefox. It happens very rarely, initially I only saw that problem on the Epson Microcontroller web site and now the same is happening on the Raspberry Pi web site. All other web sites work fine.

When I click on a link I get an error message that the web site cannot be found and to check the internet connection a.s.o. (see attachment). The link I clicked when I got this error message was:

https://datasheets.raspberrypi.com/rpi3/raspberry-pi-3-b-plus-reduced-schematics.pdf

It works fine on a Huawei tablet, so I suspect the problem lies with Firefox and / or my settings.

Any idea what is happening and how to solve that problem?

Kind Regards, Hugo

p.s.: the image upload here does not seem to work, the error message displayed says:

"Hmm. We’re having trouble finding that site. We can’t connect to the server at datasheets.raspberrypi.com. If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web."

.

Asked by hugo_habicht 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (read more)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Asked by Denis 1 year ago

Last reply by Roland Tanglao 1 year ago