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  • Archived

Browser crashing

Hi Some months ago I added a 32" samsung usb screen to my PC, my operating system is windows 7, This maybe coincidental and not at fault. Since adding the screen my Firef… (read more)

Hi

Some months ago I added a 32" samsung usb screen to my PC, my operating system is windows 7, This maybe coincidental and not at fault. Since adding the screen my Firefox browser crashes, what happens is the screen starts flashing and most of the display disapears you can click on some buttons if displayed or you know where they are but the only way to stop it is to close and reopen the browser, it seems to happen more frequently in a browsing session once its happend once, sometimes it dosn't happen. It seems to be triggered by the mouse scrolling wheel. I have removed and reloaded Firefox but still the same, when reloading it recognises the previous instalation and recalls some previous settings, I don't seem to be able to stop this happening. Lastly the fault does not occur on any other browser. Firefox is my default and prefered browser and I would like to cure this if possible, I have run virus scans etc and dont appear to have any contamination issues.

Any advise gratefully recieved

Many thanks Steve Hull

Asked by stephen.j.hull 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Speedtest.net Results different than other browsers

Speedtest.net is giving me different results than Vivaldi or Edge. The download testing speeds are all over the place and choppy compared to the other browsers, and a tad… (read more)

Speedtest.net is giving me different results than Vivaldi or Edge. The download testing speeds are all over the place and choppy compared to the other browsers, and a tad slower overall result too. The upload speeds are fine. What does this mean?

Asked by zeker0741 2 years ago

Last reply by zeke33 2 years ago

  • Archived

Can't access games on FB

This happens in Facebook when I try to play a game: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols … (read more)

This happens in Facebook when I try to play a game: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address."

Asked by Steamboat Ed 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context.

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context. … (read more)

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context.

Asked by soulgoneglass 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Stop button: What does it do?

If I start opening a hundreds-megabyte PDF, or a JS-heavy website, or a server just do not respond at all, I expect that when I'll press "Stop" button browser would... em… (read more)

If I start opening a hundreds-megabyte PDF, or a JS-heavy website, or a server just do not respond at all, I expect that when I'll press "Stop" button browser would... emm... stop: stop trying to render the rest of the page, stop trying to establish the connection... But notning happens. I don't see any reactions to Stop button. The only way to stop the download is to close the tab (I'm not sure, I hope it stops). By the way, it is especially "nice" when the program closes together with the closing of the last (as suddenly will be realized later) tab.

So, there is the "Stop/Reload" button. Does it do something like stop something? Or it is purely decorative/irritative? Or I just press it wrong way?

Asked by qsjn4ukr 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox 77.0.1 address bar seem broken. Won't show common sites without deleting anything in the URL bar, no down arrow

I had set the about:config settings after 75 came out to fix the address bar. Today I got 77.0.1 and now the address bar seems broken again. When I mouse over it, there… (read more)

I had set the about:config settings after 75 came out to fix the address bar. Today I got 77.0.1 and now the address bar seems broken again. When I mouse over it, there is no longer a down arrow to click and show my common sites. If I click in the bar and then delete everything, the list of common sites appears. If I click away and click back into the blank address bar, now I have to hit the down arrow to get the list to appear. I need a way to get the down arrow back so the address bar works as expected.

These config options are all set to false:

   browser.urlbar.openViewOnFocus
   browser.urlbar.update1
   browser.urlbar.update1.interventions
   browser.urlbar.update1.searchTips
   browser.urlbar.update1.view.stripHttps

Asked by jake-firefox 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Latest update

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the fir… (read more)

Since downloading the latest version, the browser stops functioning after the first site. It won't even allow me to quit, without the 'force quit'. Plus, while in the first site (my local newspaper) it stops recognising key strokes and mouse clicks. In fact, everything stops working.

I'm sending this through Chrome.

Any fixes?

Thanks, Stan Nikolic

Asked by eatsonnyeat 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

When I press the letter "T" on the keyboard it refreshes the page.

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tri… (read more)

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tried this on several input fields on this specific webpage and it has the same outcome. This only happens if I use a lowercase t -- shift-t and T (using caps-lock) does not refresh.

This occurs on a specific page on my internal network. I reproduced this on 3 computers running the same versions of everything. Reinstalled windows and Firefox and same problem.

Another Windows 7 computer running Firefox 56 does not have this symptom so my next step was installing Firefox 56 which worked. I installed each version incrementally until I found where this started - version 64 works fine, version 65 refreshes when I press "t".

I am so confused.

Asked by Renen 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

Nonresponsive new tabs

Hello! I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search… (read more)

Hello!

I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search term or a web address in the search/address bar and hit Enter, about 1/4 to 1/3rd of the time, that tab will not respond to that input.

I hit enter, and the tab goes white. The loading bar will get to exactly halfway across the screen, and stop. Or there will be no progress bar, just the little "loading" animation on the tab header. Then it'll do nothing. If I open another new tab and give it the exact same input, often it'll load the requested page immediately.

I've tried running the browser in safe mode to eliminate my (few) extensions, but I can get the same behaviour.

This is getting annoying enough that I've come here and written this post. If anyone can help, I'd be really grateful.

Cheers,

- Ed

Asked by EdGrip 1 year ago

Last reply by cor-el 1 year ago

  • Archived

If I use autoplay, Firefox crashes, I shut autoplay off and can't play any video clips on any sites...CATCH22

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past… (read more)

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past 6 weeks. This has gotten old. I have tried starting without the Add-ons, but what's the sense of having Add-ons available then? If I try to use Firefox with the autoplay feature for videos on sites like NFL.com or NASCAR.com, Firefox will in short time crash (Firefox is not responding), ..usually when I have more than 2 tabs open, but has done it with a singular tab open. As a matter of fact, it will sometimes crash before loading the page. If I use FIrefox with autoplay disabled, I can't even prompt the video to play. It doesn't even show up in the play section when prompted. So what's the sense of that? After resetting Firefox, I fail to understand why in the most viewed panel, why my most viewed aren't there after each reset? Also, why doesn't it populate my most viewed consistently? That being, if I go to the same sites all the time, why don't they show as most viewed? I get sites showing up I've only been to once in a month, instead of multiple times in a day. My final thing...why does Edge keep prompting me to install it while using Firefox? I have Edge already installed when Firefox crashes and it has a fresh install from just 2 weeks ago. But I still get these annoying notifications. I know this is long, but this is what happens when you try diligently to do as the instructions show in the Help section multiple times...only to come to the same conclusion. Can someone please help?

Asked by Highhorse 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Significantly higher FIrefox usage

This is my rig: www.bit.do/kanishkpc and I use the latest Firefox Beta (always updated) I have been using Firefox without the kind of memory usage that I am seeing recent… (read more)

This is my rig: www.bit.do/kanishkpc and I use the latest Firefox Beta (always updated)

I have been using Firefox without the kind of memory usage that I am seeing recently. With ~10/15 tabs open, my PC would never be troubled. The RAM usage wouldn't be at 90% but in the past few days (possibly because of a beta update?) I get 50% RAM usage (8GB) with 15 tabs. Yesterday concurrently loaded ~6 YouTube tabs caused a 90% usage from the app and I had to close it.

The RAM usage might seem normal but Firefox actually never uses that much RAM - or didn't earlier at least.

I used MalwareBytes a few days ago to do a malware scan and it found my PC clean. If I did have malware (I had a bit of scare earlier), how would I detect it?

Asked by Lance 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

top sites not always working

lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site … (read more)

lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site icon twice.

Asked by ydaltak 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Downgrading after crash

I have downloaded and installed the latest version of Firefox. Which was 78.0.1. After using the browser for a few minutes it crashes, I force stop using the Task Manager… (read more)

I have downloaded and installed the latest version of Firefox. Which was 78.0.1. After using the browser for a few minutes it crashes, I force stop using the Task Manager. Once this happens I try to start the Firefox and it gives me a corrupt profile message. At this point if I got to my install programs it says the version is 77.0.

Asked by MrCherokeeFly1 1 year ago

Last reply by FredMcD 1 year ago