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Can't access firefox on new desktop computer

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edit… (read more)

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

Open 1 130
Firefox Reset passwords
zaza replied 5 months ago

Can't create recovery key. new password not accepted. what do I do?

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case. When I look at accounts.firefox, I see a gmail one as primary and a soni… (read more)

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case.

When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary.

I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them.

When I try to create a recovery key using my primry email, the password I created is not accepted.

So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

Open 1 1 90
Firefox Reset passwords
Denys replied 4 months ago

how come I'm always get signed out

I half to redo my password Everytime I sign into my account and it's getting old...I have changed my password 4 r 5 times just today alone please fix the problem...thanks… (read more)

I half to redo my password Everytime I sign into my account and it's getting old...I have changed my password 4 r 5 times just today alone please fix the problem...thanks

Open 1 10
Firefox Reset passwords
Phantom replied 3 months ago

Can't access my account

Hi, my name is hubel I can't access my account, I was hacked I don have my e mail is there any other way to get into my Firefox account please my emails now are [email 1 … (read more)

Hi, my name is hubel I can't access my account, I was hacked I don have my e mail is there any other way to get into my Firefox account please my emails now are [email 1 removed]@gmail.com [email 2 removed]@gmail.com Thank you

Open 1 60
Firefox Reset passwords
Denys replied 3 months ago

I wast to recover using recover keys, but there is no >forgot password< button at sign in, how do I get to the button?

My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I … (read more)

My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well.

The first step in support instructions is to click >forgot password< button at sign it. There is no such button.

Open 1 40
Firefox Reset passwords
Paul replied 2 months ago