In order to update my iOS my firefox was deleted from apps. I just reinstalled but my bookmarks are gone.

Is there a way for me to retrieve my bookmarks? They have followed me through several macbooks, and reinstallations and this is the first time they've gone missing. … (read more)

Is there a way for me to retrieve my bookmarks? They have followed me through several macbooks, and reinstallations and this is the first time they've gone missing.

Asked by Michael Goldfarb 5 months ago

Last reply by cor-el 5 months ago

*.htm.part file malware file downloaded withoout my knowledge / authority, and now I can't remove. Any thoughts??

Hi Recently my MS Windows Security app told me that I had malware which I'm very confident from was from using Firefox. The filename is: 3wabt6OY.htm.part and it went to … (read more)

Hi Recently my MS Windows Security app told me that I had malware which I'm very confident from was from using Firefox. The filename is: 3wabt6OY.htm.part and it went to a standard "download" folder on om win 10 PC.

Firstly I just wanted to flag this as a possible bug issue for Firefox?

Secondly I wondered if there was any thoughts on how to avoid this happening again and how to remove it please?! As Although MS Security identifies the file, it doesn't seem to be able to actually get rid of it!! Nor does SuperAntiSpyware.

Many thanks in advance

Asked by Edward Allen 5 months ago

Last reply by cor-el 5 months ago

Firefox browser retrieves to turkish although I set all defaults for English (US)

Hi all, Each time I open the browser Firefox opens in Turkish (most probably based on my location, I tried to change it but it did not accept) Then I have to switch manua… (read more)

Hi all, Each time I open the browser Firefox opens in Turkish (most probably based on my location, I tried to change it but it did not accept) Then I have to switch manually or open my Google account. In settings I chose everywhere English like search results, but I goes back to basic. I dont want to see the search results in Turkish and I dont want to see the Turkish websites. Also when I write an email in English it checks against Turkish, so no help. I dont have the same problem with google products in Chrome ( the native browser) So I assume that the problem is with Firefox. I did not install anything in Turkish (I even do not use Turkish keyboard) Do I need to install English dictionary?? when I click to change the English manually each time, then it switches, but goes back to Turkish again. It is annoying, that is why I keep using Chrome. Can you pls help

Asked by melike.findikoglu 5 months ago

Last reply by cor-el 5 months ago

Cannot Log on to iCloud account through Firefox Browser

For the past two days, I am unable to log on to my iCloud account through a Firefox Browser. I've tried to do so on two different computers which have accessed iCloud th… (read more)

For the past two days, I am unable to log on to my iCloud account through a Firefox Browser. I've tried to do so on two different computers which have accessed iCloud through Firefox many, many times. However, I have no problem logging on to my iCloud account using an Edge Browser.

When I try to log on to my iCloud account using Firefox after entering my user name and password, I receive the two factor authentication from iCloud on my iPhone. However at this point, iCloud immediately gives me an error message (screen shot attached), and I am unable to enter the authentication code. I can only return to the log on page.

Since this problem occurs using Firefox on two different computers, but I have no problem accessing iCloud using a different browser, I have to assume this is a Firefox issue, but I do not see that this is a systemic problem. Any suggestions? I hate using Edge for anything, but I am on iCloud.com a lot, so this is inconvenient.

Asked by sdfypzwx8s 5 months ago

Last reply by jonzn4SUSE 5 months ago

"Bookmark Current Tab" automatically save the bookmark in the "Other Bookmarks" folder instead of allowing me to save it in my desired folder.

Prior to updating to Windows 11 I was able to specify the bookmark folder that I wanted to save the bookmark in when I pressed "Bookmark Current Tab" or "Ctrl-D". Now it … (read more)

Prior to updating to Windows 11 I was able to specify the bookmark folder that I wanted to save the bookmark in when I pressed "Bookmark Current Tab" or "Ctrl-D". Now it automatically saves the bookmark in the "Other Bookmarks" folder instead of allowing me to save it in my desired folder? I then have to find the saved bookmark and manually move it to the desired folder. Is there a fix for this or is this a permanent feature change? Thanks for your help.

Asked by John S 5 months ago

Last reply by zeroknight 5 months ago

Now warning Win10 crash on closing tab in Firefox

Hi, Firefox = 121.0.1 64-bit Win10 = 22H2 (19045.3930) Not for the first time but the 3rd in the past few months I was closing a tab in Firefox and my PC immediately re… (read more)

Hi,

Firefox = 121.0.1 64-bit Win10 = 22H2 (19045.3930)

Not for the first time but the 3rd in the past few months I was closing a tab in Firefox and my PC immediately reset. No warning, just straight to blank screen as soon as I closed a tab (I had 4 open). Next thing I knew it was going through re-boot. No crash report in Firefox.

This last time I had Facebook open, I had a video in Facebook popped-out, it had finished playing and I went to close the FB tab.

Ian.

Asked by ian120 5 months ago

Last reply by zeroknight 5 months ago

Add-ons Manager Tab

The Add-ons Manager tab is automatically presented as one of the tabs when I start Mozilla. How do I configure Mozilla so that the Add-ons Manager tab is not presented? … (read more)

The Add-ons Manager tab is automatically presented as one of the tabs when I start Mozilla. How do I configure Mozilla so that the Add-ons Manager tab is not presented?

Asked by David.Conway 5 months ago

Last reply by zeroknight 5 months ago

Windows 10 pc. After factory reset and reinstall of Firefox, 2 extensions are enabled but the menu bar won't allow them.

Windows 10 64bit pc. After factory reset and reinstall of Firefox, 2 extensions are enabled but the menu bar won't allow them. These worked OK before the reset. Troubles… (read more)

Windows 10 64bit pc. After factory reset and reinstall of Firefox, 2 extensions are enabled but the menu bar won't allow them. These worked OK before the reset.

Troubleshooting within Firefox won't work because it disables the extensions.

The messages from Extensions say "Can't read and change data on this site" The extensions are enabled (turned on).

The 2 extensions are Malwarebytes Browser Guard and Video DownloadHelper I am using DuckDuckGo as my browser. I tried switching to Google, but same problem.

Asked by Panda 5 months ago

Last reply by zeroknight 5 months ago

Microsoft 365 SharePoint home page refreshes over and over; Microsoft says "Cloudflare/Firefox issue"

I contacted Microsoft Support for this issue and they sent me here. My organization uses SharePoint Online. On our home page, we're using all native Microsoft web parts,… (read more)

I contacted Microsoft Support for this issue and they sent me here.

My organization uses SharePoint Online. On our home page, we're using all native Microsoft web parts, and we're not pulling anything in (to our knowledge) from third parties. It's all content being pulled from resources in our in SharePoint Online environment.

When Firefox users go to our home page, it refreshes every few seconds. Sometimes 2-3 times and then it settles, but sometimes it's indefinitely and you just end up closing the browser. Microsoft had me run a trace and they told me that they found some weirdness with "Cloudflare" causing Firefox to load over and over. As far as I know, my organization doesn't do anything with Cloudflare. They couldn't really give me much else to go on. I'd never even heard of Cloudflare before this.

Does this sound legit or, is Microsoft passing the buck?

We are seeing this issue with multiple users, including myself. It ONLY happens with Firefox.

Asked by Matt Gudites 5 months ago

Last reply by zeroknight 5 months ago

Drag and drop onto bookmark icon no longer works Firefox 120.01 (2023)

Two computers. Both computers name version of Firefox and same version Of Windows 10. On computer 1 drag and drop no longer works. I can click star next url and manually … (read more)

Two computers. Both computers name version of Firefox and same version Of Windows 10. On computer 1 drag and drop no longer works. I can click star next url and manually to bookmark toolbar. I also cannot reorder on tool bar by dragging and dropping by selecting.

How do I know I'm doing it correctly? On computer 2 it works exactly as should. Click on padlock and drop or click on entry and toolbar and reorder. Same extensions etc and do not have a bookmark extension though have tab session manager. Same version both computers. Only difference in browser is number of tabs open. x 10 difference in number of tabs open computer 1 versus 2.

If I put firefox in troubleshoot mode with extensions etc off or create a brand new profile and try same problem.

Asked by jkannry 5 months ago

Last reply by zeroknight 5 months ago

Youtube Audio Library

youtube audio library is not working in this mozilla firefox. When I play an aduio from youtube audio library , they show me a message which is (Audio track is unavailabl… (read more)

youtube audio library is not working in this mozilla firefox. When I play an aduio from youtube audio library , they show me a message which is (Audio track is unavailable). Other audio and YouTube video is woking perfectly. Please solve this issues.

Asked by sarkersraboni47 5 months ago

Last reply by zeroknight 5 months ago

Window-M shortcut doesn't work for Firefox

I make frequent use of the Windows system-level keyboard shortcut Windows Logo button + M to go directly to the Windows desktop. Firefox does not respond to this keyboard… (read more)

I make frequent use of the Windows system-level keyboard shortcut Windows Logo button + M to go directly to the Windows desktop. Firefox does not respond to this keyboard shortcut by minimizing. How can I fix this? I already tried refreshing Firefox. This is a big enough issue to get me to abandon the browser, since I depend on keyboard shortcuts.

Asked by Rachael Storey-Chase 5 months ago

Last reply by zeroknight 5 months ago

I select full screen the game stays the same size but at the top of the screen the bottom half is black

I play diggy's adventure when I select full screen the game stays the same size but at the top of the screen the bottom half is black, I tried on a different browser and… (read more)

I play diggy's adventure when I select full screen the game stays the same size but at the top of the screen the bottom half is black, I tried on a different browser and it works ok.

Asked by robertkinnear10 5 months ago

Last reply by zeroknight 5 months ago

Extension won't turn off

I downloaded a dark-theme extension but it just wasn't working out (I couldn't read anything on the screen as the black writing turned invisible against the black backgro… (read more)

I downloaded a dark-theme extension but it just wasn't working out (I couldn't read anything on the screen as the black writing turned invisible against the black background. I turned the extension off and deleted it, but even if I open a new window, the dark screen is still there. How do I get rid of it??

Asked by Bethany Storm 5 months ago

Last reply by TyDraniu 5 months ago

Go back one page, not working on Microsoft forum website

I searched Microsoft forum and opened the first link (https://answers.microsoft.com/en-us). On Firefox, Go back one page (back arrow) button was not working on this websi… (read more)

I searched Microsoft forum and opened the first link (https://answers.microsoft.com/en-us). On Firefox, Go back one page (back arrow) button was not working on this website.

Asked by s malik 5 months ago

Last reply by jonzn4SUSE 5 months ago

Microsoft Outlook in Firefox

Suddenly, yesterday when I opened my Microsft Outlook app, all is see is HUGE letters filing my entire desktop computer screen. As you can see in photo below, there is no… (read more)

Suddenly, yesterday when I opened my Microsft Outlook app, all is see is HUGE letters filing my entire desktop computer screen. As you can see in photo below, there is no way I can rea email this way. Same today. When I try another browser (Edge) the Outlook screen opens just fine, so it looks like a problem with Firefox.

I don't want to have to use Edge as a browser - I like Firefox!

I don't know how to fix this in Firefox. I don't rememebr making any changes to the programme - but I do undertake regular updates.

Asked by CynthiaJ 5 months ago

Last reply by cor-el 5 months ago

Is there a temporary equivalent of user.js?

Preferences in user.js are added permanently to prefs.js and persist even after user.js is deleted. What if you want to specify preferences in a file, just like with user… (read more)

Preferences in user.js are added permanently to prefs.js and persist even after user.js is deleted. What if you want to specify preferences in a file, just like with user.js, but you don't want them to be made permanent? In other words, so that when the file is deleted, the prefs will be forgotten. Is there any way to do this?

Asked by mc510 5 months ago

Last reply by cor-el 5 months ago