home page changed to google after restart and want to change to previous home page

After Firefox update on August 14 the top area of browser started jumping continually so I did a restart. After restart had to reinstall Trusteer and McAfee Webadvisor. H… (read more)

After Firefox update on August 14 the top area of browser started jumping continually so I did a restart. After restart had to reinstall Trusteer and McAfee Webadvisor. However my home page changed to Google and I don't want google as my home page. Cant remember what it was before (believe about:home or something similar). When I go to Settings Search and change search to DuckDuck it changed both the address bar and search bar. I am find with Google in Search bar but was my home page to go back to what it was and not Google. I am a senior and not highly computer savvy - please help and list steps so I can not have Google when I open Firefox browser. Thank you

Asked by scholtee 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Read more does not open article in place - it opens a new blank tab

I prefer Firefox to Microsoft Edge - but when I click Read more to continue reading an article in the same page I am on - it opens a new blank tab. then I have to go back… (read more)

I prefer Firefox to Microsoft Edge - but when I click Read more to continue reading an article in the same page I am on - it opens a new blank tab. then I have to go back to where I wanted to read more - and it is there. But why is it opening a blank page first? i tried changing settings but there is no "Open link in target" - there is just an option to open a new window or tab - when all I want to do is see the rest of the article. it works fine in MS Edge - but as i said, I prefer FireFox. is there a way to fix this?

Asked by DenverD 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Need help removing a Firefox suggest on android

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the … (read more)

This is a little embarassing to admit, but my firefox suggest keeps suggesting me spankbang.com when i type sp, I noticed this when i was trying to search spanish on the search bar.

When I follow the suggestion to it's full autocomplete it leads to a video I watched a long time ago but have since cleared from my history. I tried long pressing spankbang to remove it from suggest but I don't really know how to remove this. I did include a screenshot, but the attached troubleshoot data is from my computer not my phone. I'm not sure how to include that.

Please help me, I have a date and I don't want to accidentally have that autocomplete.

Sincerely, Firefox Android User.

Asked by eesan.lee 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Firefox desktop evidently was updated last night and now my bookmarks and history are missing.

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I lo… (read more)

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I logged in this morning and my desktop firefox screen was completely changed and all my history and bookmarks are BLANK! I've wasted my entire morning trying to fix this! Your support materials are not working either as there are no bookmarks or history left! Ugh!

Asked by lynn.hankins 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Desktop Weather Info

Good morning, I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family loca… (read more)

Good morning,

I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family locations, vacation home locations or just other locations we love around the word.

Thanks for your consideration.

[Email address]

Asked by Jim Aitkenhead 6 months ago

Last reply by Paul 6 months ago

"Firefox is being updated by another instance"

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by ano… (read more)

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by another instance." what does "another instance" mean? how can I update it? fyi I run Windows 11 on my desktop.

Asked by kgordo1 6 months ago

Last reply by sanmon 6 months ago

Forced quit clears all cookies and logs out of all sites in Firefox

When I close a video site tab, Firefox freezes and becomes unresponsive. After restarting Firefox from a force quit, I sometimes see a message like: “Bookmarks may not be… (read more)

When I close a video site tab, Firefox freezes and becomes unresponsive. After restarting Firefox from a force quit, I sometimes see a message like: “Bookmarks may not be visible or things may not look normal. Another instance of Firefox is running.” (I don’t remember the exact wording.) In that case, my bookmarks look like they are missing. If I close Firefox again and restart it, the bookmarks reappear, but I am logged out of every site and have to add all my accounts again from the beginning.

This means I have to log back into every single account again, like YouTube and others, which is very inconvenient.

I’ve been using Firefox for over 10 years, and I’ve never experienced this problem before. It doesn’t happen all the time, but it occurs periodically — sometimes every few days, sometimes every few weeks. This never used to happen in the past.

Please, I really need help with this issue. If I back up my cookies beforehand, would restoring them after such a crash bring everything back to normal?

Asked by 0216275 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Multiple Email Accounts

Good evening, I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide m… (read more)

Good evening,

I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me with a resource or guidance on how to set this up?

Thank you,

Asked by Carmella Stevens 5 months ago

Last reply by Kiki 5 months ago

relay

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not ema… (read more)

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not emails to contacts in my inbox?

Asked by amandaetal2 5 months ago

Last reply by Paul 5 months ago

Your web site is SAD

Your new web site with Thought-provoking stories is very sad. I have use firefox for resurch for a long time & now it is bad. I old main site showed the web site that… (read more)

Your new web site with Thought-provoking stories is very sad. I have use firefox for resurch for a long time & now it is bad. I old main site showed the web site that i used. Now it has only 7 sits that I used. So how do i get rede of Thought-provoking stories?????

Asked by pigfarmerby7 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago