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Slowness

I contacted you the other day and refreshed which helped somewhat, today It would not come up aT all. I am contacting from edge at the moment. I am very frustrated. Is th… (read more)

I contacted you the other day and refreshed which helped somewhat, today It would not come up aT all. I am contacting from edge at the moment. I am very frustrated. Is there a chance I could talk to a live person; this takes way to long?

Dave Fisher [phone# removed from public support forum]

Asked by DaveDAF 6 months ago

Last reply by Stormbow 6 months ago

viewing youtube videos requires frequent reboots due to speed loss

Speed test on a freshly booted machine is 100/100Mbps ... very often after viewing a youtube video in Firefox, this Speed test can slow down to below 20Mbps which results… (read more)

Speed test on a freshly booted machine is 100/100Mbps ... very often after viewing a youtube video in Firefox, this Speed test can slow down to below 20Mbps which results in a poor streaming experience ... I have a 150/150 fiber connection and the modem speed test doesn't change ... nothing to do with anything downstream ... not running anything else except FF ... always running with the latest up to date version(s) ... things of note: the process count goes up when this occurs ... even if FF is restarted it doesn't resolve this issue ... only a reboot resolves the issue ... when rebooting there is always some UNKNOWN process that needs to be manually terminated before the reboot process runs.

I suspect one of the multilayered (FF appears to open multiple sessions with streaming) processes may be getting widowed and left running and not releasing resources which causes less and less bw to be available ... this appears to occur mostly if I either Fast Forward or try to click forward or backward on a stream timeline suggesting to me that the current timeline may not be closing properly ... process manager doesn't reveal any processes linked to firefox but there are numerous svchost processes which I expect may be involved

Are there other ways/tools to narrow down this issue so the Mozilla team might be able to fix this ... I use FF exclusively but this has become more and more of an annoyance.

My i7 2TB 2.6GHz 8GB laptop is unable to move beyond W7 64b pro but I have had the same experience on a W10 64b Pro machine so very skeptical that this is an OS related issue.

Ultimately if FF kept track of the PIDs it opens it should be able to force them to close if they refuse to close on their own. Kill Process tree ... or ... perhaps provide a log that is user accessible identifying opened PIDs so that a user could manually kill widow processes without having to reboot.

Asked by Terry R 5 months ago

Last reply by zeroknight 5 months ago

429 Too Many Requests Error Message

When I try to connect to the Etsy website I get the following message "429 Too Many Requests". I have a VPN and I have to turn it off to be able to connect. I contacte… (read more)

When I try to connect to the Etsy website I get the following message "429 Too Many Requests". I have a VPN and I have to turn it off to be able to connect. I contacted Etsy and they said it was a browser issue. Besides turning the VPN off when I want to connect is there a fix?

Asked by ca266b 6 months ago

Last reply by zeroknight 5 months ago

Firefox unstable

I cannot stream china open tennis via tennis tv - login problems, crashing problems. Unresponsive to login details Sometimes I can log in but then cannot open specific m… (read more)

I cannot stream china open tennis via tennis tv - login problems, crashing problems. Unresponsive to login details Sometimes I can log in but then cannot open specific matches Other times the screen just goes blank There is an account login icon in lower left hand corner of the screen, but if I try to refresh the screen the icon changes its nature and does not respond, then I cannot log in or out It is random and unreliable when I am trying to stream the tennis I have never had this problem with this website before, and I have been a subscriber for 5 years The first two photos are how the login icon should look. The third shows what is happening to the login icon The fourth photo is the blank screen that I sometimes get and cannot move away from - the screen is stuck I really dont want to have to use Safari and definitely not Chrome Sherrill Carta shcarta@gmailcom

Asked by shcarta 5 months ago

Last reply by zeroknight 5 months ago

Lag, replay

When I am streaming TV shows or movies online using Firefox the timer in bottom left corner is is not going up by one. It seems that since the net framework updates in th… (read more)

When I am streaming TV shows or movies online using Firefox the timer in bottom left corner is is not going up by one. It seems that since the net framework updates in the past 3 days have updated in Firefox which is now causing my computer to act like a virus. The show will glitch and repeat 2 to 5 seconds worth of time. Seems you all need to check your crap with Microsoft to update your Firefox.

Asked by Blair Hanna 5 months ago

Last reply by BLAIR Hanna 5 months ago

Firefox running slow and loading slow also (web pages, settings, etc.)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it t… (read more)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it takes a little longer than it had to load most web pages. I tried opening the same pages on Edge to make sure it is not just an internet issue and Edge works fine.

I am also having an issue with settings. When I open settings, privacy, and navigate to saved logins before when the list would automatically populate it now takes almost 12 seconds to load all my logins.

I did try to run the browser in troubleshoot mode and the behavior did not change.

I am running Firefox 118.0.1. Any help would be appreciated. Thanks in advance.

Asked by Figureguy 5 months ago

Last reply by zeroknight 5 months ago

NTLM authorization does not work in FireFox 118.0.1

Hello! I have a problem with latest version of FireFox (118.0.1). I have a website running at https://localhost:7230. And Asp .Net Core backend running at http://localhos… (read more)

Hello! I have a problem with latest version of FireFox (118.0.1). I have a website running at https://localhost:7230. And Asp .Net Core backend running at http://localhost:5205/, the authorization is configured to use NTLM.

From the frontend I call: const response = await axios.get("http://localhost:5205/Users/GetUser", {

   params: null,
   withCredentials: true

});

and it works in Chrome and in previous FireFox 117.0.1, but doesn't work in FireFox 118.0.1.

I've checked the request-headers, they are the same except for the version in User-Agent. I guess this has something to do with the security settings. I looked at the patch notes but didn't see anything similar to my problem.

What was changed in the latest version and how can I fix this?

Asked by romannt 5 months ago

Last reply by zeroknight 5 months ago

Firefox Tab crashes since latest uodate to firefox.

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed.. bp-99cb… (read more)

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..


bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

Asked by wconstable 5 months ago

Last reply by zeroknight 5 months ago

Firefox is capturing screen without permission

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimi… (read more)

Hello !! I notices a strange behavior of Firefox in my notification area of MacBook Air M1 running on macOS Sonoma 14.0. Many times when I am using firefox or minimizing it, it is showing "Firefox is capturing your screen" that can also be seen in attached image. I am not using any type of screen recording or screenshot too in any way neither having any plugin or 3rd party integration in browser nor any proxies. Sometime it also using the Mic and giving symbol of Mic use for few seconds. What's happening ? Can you please look into it.

Asked by Nitesh Singh 5 months ago

Last reply by TyDraniu 5 months ago

Firefox reloading nearly everytime I restart computer and now won't load websites

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to… (read more)

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to settings, etc but it will not load websites - no error code, just keeps "thinking"

I am able to use Chrome, so it is not an internet/router issue.

Asked by J Cowen 5 months ago

Last reply by zeroknight 5 months ago

screen locked up

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. … (read more)

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. there were two options, and I tried both of them, but that was all it would do. I never was able to get rid of that screen or use my email. I consequently logged into google chrome and then had no trouble at all with my icloud.com account.

Asked by stanperry@me.com 5 months ago

Last reply by zeroknight 5 months ago

i use a vpn

why am i getting this message? " This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human send… (read more)

why am i getting this message? " This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network. " please fix this is very annoying!!

Asked by Dana Stewart 5 months ago

Last reply by JohnQ Public 5 months ago

right-click openwith Firefox

When downloading any file in Firefox (the picture is an example), the "Firefox" option will be added in the right-click open-with in Windows Explorer. This does not happe… (read more)

When downloading any file in Firefox (the picture is an example), the "Firefox" option will be added in the right-click open-with in Windows Explorer. This does not happen in other browsers. And this item is added without permission, it is a bad behavior.

在Firefox中下载任意文件(图中为一个例子),在Windows 资源管理器右键打开方式中都会被添加“Firefox”选项,这不会发生在其他浏览器上,而且一个浏览器未经允许添加一个打开方式是不好的行为。

Asked by devi_pure 5 months ago

Last reply by cor-el 5 months ago

Random boxes appear when highlighting text

Recently random boxes (black, grey or white) started appearing when highlighting text. The problem started occurring after the most recent Windows 11 update (2023-09 Cum… (read more)

Recently random boxes (black, grey or white) started appearing when highlighting text. The problem started occurring after the most recent Windows 11 update (2023-09 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310)).

Asked by usama.alshiraida 5 months ago

Last reply by zeroknight 5 months ago

App loads, content does not - only spinning circles

Flipp flyer desktop app ceased to function after last update - page opens without flyer data - endless spinning circles only - will not load other Flipp pages such as si… (read more)

Flipp flyer desktop app ceased to function after last update - page opens without flyer data - endless spinning circles only - will not load other Flipp pages such as sign-in etc, NO error messages from Firefox. Desktop app works in Edge.

Asked by randb08 5 months ago

Last reply by zeroknight 5 months ago

Private tabs are working and regular tabs are not

With regular tabs it only states " The proxy server is refusing connections An error occurred during a connection to www.google.com. Check the proxy settings to make… (read more)

With regular tabs it only states " The proxy server is refusing connections

An error occurred during a connection to www.google.com.

   Check the proxy settings to make sure that they are correct.
   Contact your network administrator to make sure the proxy server is working."

and on private tabs/other browsers it makes connection already have no proxy enabled

Asked by starz2 5 months ago

Last reply by cor-el 5 months ago

Website won't refresh.

When I update my website, I can't get it to refresh/reload on Firefox. It reloads on other browsers. Other websites reload on Firefox when I click on the reload/refresh s… (read more)

When I update my website, I can't get it to refresh/reload on Firefox. It reloads on other browsers. Other websites reload on Firefox when I click on the reload/refresh symbol, just this one website won't refresh.

Asked by Ramona 5 months ago

Last reply by cor-el 5 months ago