• Archived

When I press the letter "T" on the keyboard it refreshes the page.

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tri… (read more)

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tried this on several input fields on this specific webpage and it has the same outcome. This only happens if I use a lowercase t -- shift-t and T (using caps-lock) does not refresh.

This occurs on a specific page on my internal network. I reproduced this on 3 computers running the same versions of everything. Reinstalled windows and Firefox and same problem.

Another Windows 7 computer running Firefox 56 does not have this symptom so my next step was installing Firefox 56 which worked. I installed each version incrementally until I found where this started - version 64 works fine, version 65 refreshes when I press "t".

I am so confused.

Asked by Renen 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

When opening a downloaded file, Firefox doesn't use the system default application (Kubuntu 20.04)

When I download a file (eg. a debian binary package) and click to open it from Firefox' download tab, it doesn't use the system default application (here, Ark instead of … (read more)

When I download a file (eg. a debian binary package) and click to open it from Firefox' download tab, it doesn't use the system default application (here, Ark instead of QApt)

Asked by yannl35133 2 years ago

Last reply by ascaris 1 year ago

  • Archived

firefox browser

I just found out my computer has Firefox installed for windows 8. The version is up to date. The problem is that I have windows 10 and have had windows 10 from since I f… (read more)

I just found out my computer has Firefox installed for windows 8. The version is up to date. The problem is that I have windows 10 and have had windows 10 from since I first downloaded Firefox. Do you not have Firefox for windows 10?

Asked by maryconstancelowery 2 years ago

Last reply by migo 1 year ago

  • Archived

access to multiple outlook accounts

Originally when I accessed outlook it gave me a screen listing all three allowing me to choose which I wished to use. Now when i access outlook it no longer gives me this… (read more)

Originally when I accessed outlook it gave me a screen listing all three allowing me to choose which I wished to use. Now when i access outlook it no longer gives me this but takes me straight into henshawpress@outlook.com I now have no way of accessing the other two accounts . How do I get the screen allowing me to choose the account I want? Thanks

Asked by susanandgraham 2 years ago

Last reply by dumking15 1 year ago

  • Archived

Lost passwords after updating Firefox

I downloaded the recommended update by Firefox for our browser. Apparently, I inadvertently did not carry the passwords over in the application or something. I am so up… (read more)

I downloaded the recommended update by Firefox for our browser. Apparently, I inadvertently did not carry the passwords over in the application or something. I am so upset with myself because I no longer have any passwords. I chose Firefox many years ago for the convenience of having our many passwords securely and readily available. Now I have nothing! All our financial and medical accounts have passwords and I can no longer get them. PLEASE HELP

I still am unable to get my Firefox profile password. I don't remember and I cant sign on. I am using Firefox as my search engine but I cannot update nor organize my bookmarks because I don't have my password for the Firefox account. I'm almost ready to give Firefox the boot!!! PLEASE HELP

Asked by n.b.munhofen 2 years ago

Last reply by kevin.keismith 1 year ago

  • Archived

expanding URL bar

i have tried every about:config option there is on google and i still can't disable the expanding URL bar (where once you've entered a asearch, heading back to the bar ex… (read more)

i have tried every about:config option there is on google and i still can't disable the expanding URL bar (where once you've entered a asearch, heading back to the bar expands a menu on the right side with a privacy icon, a drop down menu, a pocket icon, and the bookmark icon). very irritating.

i have seen options regarding the userChrome file but i'm inexperienced and probably messing something up.

any help would be much appreciated.

Asked by jim luther 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Trend Micro Add-on for Windows 10

Recently as of two (2) updates ago the Trend Micro Antivirus Add-on is no longer available. Is this an oversight? Would like to have Trend Micro Antivirus Add-on back onl… (read more)

Recently as of two (2) updates ago the Trend Micro Antivirus Add-on is no longer available. Is this an oversight? Would like to have Trend Micro Antivirus Add-on back online, thanks!

Asked by Golden Ratio 2 years ago

Last reply by Florian LE BOEUF 1 year ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

www.<website>.com in location bar creates http://www.<website>.com, not httpS://www.<website>.com

When I key www.<website>.com in location bar and hit enter, Firefox uses http://www.<website>.com, not httpS://www.<website>.com, to find the website. M… (read more)

When I key www.<website>.com in location bar and hit enter, Firefox uses http://www.<website>.com, not httpS://www.<website>.com, to find the website. Most of the time the http:// version does not resolve to a website. It just hunts and hunts and hunts. This same thing happens many times when I click on a link in gmail which I open in Firefox.

Since we are all supposed to be using httpS:// these days, why doesn't Firefox default to https://?

Is there some setting that I'm missing?

Thanks, Caitlin

Asked by Caitlin 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Malwarebytes reports Firefox.exe as a trojan attempting to contact a separately reported bad IP address

Malwarebytes interrupted with a pop-up alert saying Firefox was trying to connect to IP address 167.71.99.170 (https://urlhaus.abuse.ch/url/348428/), which apparently mi… (read more)

Malwarebytes interrupted with a pop-up alert saying Firefox was trying to connect to IP address

167.71.99.170 (https://urlhaus.abuse.ch/url/348428/),

which apparently might be bad?

Interestingly, the above urlhaus link initially reported the hit on the IP address per a Pascal Geenens (@geenensp on twitter) who writes for a security blog at

Thanks to any and all who might be able to help!

-Log Details- Protection Event Date: 6/4/20 Protection Event Time: 4:18 PM Log File: 920f76a0-a6a0-11ea-9633-00ffc7e81200.json

-Software Information- Version: 4.1.0.56 Components Version: 1.0.920 Update Package Version: 1.0.25022 License: Premium

-System Information- OS: Windows 10 (Build 18362.836) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0

-Website Data- Category: Trojan Domain: IP Address: 167.71.99.170 Port: 443 Type: Outbound File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe


(end)

Asked by thompson.g 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

How do I disable that terrible, cancerous, ridiculous MegaBar that I am forced to use now with 77?

The first time I noticed the Megabar (I believe it was FF75) I absolutely hated everything about it and ruins the experience using Firefox. I am also not alone in this ma… (read more)

The first time I noticed the Megabar (I believe it was FF75) I absolutely hated everything about it and ruins the experience using Firefox. I am also not alone in this matter because as soon as the change was established, communities popped within hours to fix the problem. The old way of fixing this eyesore of an issue was the old about:config and changing around the settings then VIOLA! back to normal. Now after the update to 77, the Megabar is back and forced down everyone's throat and the old about:config is no longer the fix to this terrible experience. Literally after an hour of this trashbar being up, videos and guides popped up to try to fix it. Whole communities have been formed to hate this feature and ask Firefox to change it, or at least make it optional to go back. My question is, looking through google has only come up with the chrome.css(?) fix to this mess. Is there any way to change it back to the old url bar without having to go through the chrome.css fix or just uninstalling and reinstalling a previous Firefox or do I have to just migrate to another browser like Opera or Chromium?

Asked by Joe 2 years ago

Last reply by cor-el 1 year ago

  • Archived

CHANGE BACK THE URL BAR

Please change back the URL bar ever since it was added a month ago or whenever it has been SO annoying. I'm about to change browsers because I cannot stand it anymore. It… (read more)

Please change back the URL bar ever since it was added a month ago or whenever it has been SO annoying. I'm about to change browsers because I cannot stand it anymore. It is visually unattractive and obnoxious looking.

Also, highlighted text in it is a blue font color with no highlight. Why is this different from every other Windows program?? It is not easy to tell that text is highlighted. It should be HIGHLIGHTED blue with a white font color.

Asked by Jadis 2 years ago

Last reply by AliceWyman 1 year ago

  • Archived

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (read more)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

Asked by tea4thee 2 years ago

Last reply by Trainmanhowe 1 year ago

  • Archived

not log in to site

FF will now not let me log into a site Ive used many times, Ive cleared the cache, remove data, Im not to much techno knowledge but have done that then gone to saved log … (read more)

FF will now not let me log into a site Ive used many times, Ive cleared the cache, remove data, Im not to much techno knowledge but have done that then gone to saved log ins and removed original log in that was saved, gon back to the (site which is my energy supplier) put in my email, then password all is correct but it just will not open anything the dots on top left of page just keep going back and forth, yet if i go onto IE and log in it comes up instantly, maybe I should change!!

Asked by journeyman 2 years ago

Last reply by daniel_a_g 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

r20.rs6.net taking over emails and rerouting

Somehow instead of being able to go directly to an internet address from an email instead it puts me thru something that begins with r20.rs6.net (followed by many letters… (read more)

Somehow instead of being able to go directly to an internet address from an email instead it puts me thru something that begins with r20.rs6.net (followed by many letters and numbers) and sometimes redirects. Do not know how to get rid of it. Really appreciate if someone knows how to resolve. Thanks

Asked by MJM MD 2 years ago

Last reply by jamesb22 1 year ago