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New browser doesn't sync

Hello I signed in with my account to my browser in my new installed windows, but my bookmarks, password and i other things a had on my previous browser does not synced to… (read more)

Hello I signed in with my account to my browser in my new installed windows, but my bookmarks, password and i other things a had on my previous browser does not synced to my new browser. I have the same issue on my phone with another account, i logged in and nothing restored. How can i fix this issue?

Asked by deyvid.ashkani 2 months ago

"Send tab to device" is not visible / not available

I'm logged in in me FF 91.0 on Windows and on my iPad. On Windows, right click on any tab there is no "Send tab to device" entry in the context menu. How can I activate t… (read more)

I'm logged in in me FF 91.0 on Windows and on my iPad. On Windows, right click on any tab there is no "Send tab to device" entry in the context menu.

How can I activate that feature? Or is this a bug?

Asked by konradmd 1 month ago

Problem sicronizing logins and search engineswith

Hello I've installed FF in all my devices. Since the past tree month I've been trying to synchronize FF in two computers. but I couldn't synchronize the logins. And it s… (read more)

Hello I've installed FF in all my devices. Since the past tree month I've been trying to synchronize FF in two computers. but I couldn't synchronize the logins. And it seems that I've lost some of mi search engines stored in DDG search bar. Both computers have installed 93.0 (32 bit) version, in one of them has the English version and the other has the Spanish one. As i use both computer I 'd like their browsers were fully synchronized (though not instantly of course) Thanks in advance

Asked by MGL-NET 1 month ago

Pairing my pc computer to my iPhone

I have Firefox installed on my iPhone. I want to sync with my computer. From the computer I turned on the syncing and tried to add another device ( iPhone). A scanning… (read more)

I have Firefox installed on my iPhone. I want to sync with my computer. From the computer I turned on the syncing and tried to add another device ( iPhone). A scanning code came up on the computer screen. I went to the iPhone and opened the Firefox browser and went into settings. The camera opened up and I scanned the code in the computer. Then I got a message that said I must pair from within the app. I couldn’t find any place in the app that indicated a pairing function. I’m puzzled by this whole situation because even thou I have no indication that another device was connected to my computer, the bookmarks did appear in the iPhone Firefox browser. What’s taking place ?

Asked by Ira G. 1 month ago

unlock account

Email was down, so when I went to sign in to sync, Firefox locked my account. After email was working, I waited 24hrs and tried again - still getting the locked message. … (read more)

Email was down, so when I went to sign in to sync, Firefox locked my account. After email was working, I waited 24hrs and tried again - still getting the locked message.

Asked by kpacholuk 1 month ago

Open tabs erased when I started session in a new device

I have a personal laptop where I created a firefox sync account. In this device #1 I had open 17 tabs... I got a new laptop and I installed firefox, then I signed in with… (read more)

I have a personal laptop where I created a firefox sync account. In this device #1 I had open 17 tabs...

I got a new laptop and I installed firefox, then I signed in with my FF account to sync all my stuff from my personal laptop to this new device.. but tabs were not synchronized and also when I opened FF in my personal laptop the tabs were gone and the MAIN page was opened... Bookmarks are there but History don't have my recent 17 tabs in 'recently closed' and so they are gone... I thought having a sync account mean the OLD tabs were keep on one device and I can take them to a NEW one.. I'm so sad I lost my tabs... Please help me so this wont happen again

Asked by karina.nava 1 month ago

Can't get into my account

I'm trying to login to Firefox on my new computer but I keep hitting a wall. A long time ago (like years at this point) I used a previous email address. I've since change… (read more)

I'm trying to login to Firefox on my new computer but I keep hitting a wall. A long time ago (like years at this point) I used a previous email address. I've since changed the main email and the back up email to different ones. I'm trying to sign in and it sends an email to my main email. I get the email, use the code, but it jumps to "incorrect password" and displays the very, very old email as the account I'm attempting to login to.

I've tried clicking on "use a different account" but it just restarts the entire process. I also tried to add a recovery key but it just keeps saying "try again in 15 minutes" even though I tried about 5 hours apart. I don't know why my sync still thinks I'm using an old email address when I've had it changed for years. This has happened before but I was always able to somehow get in and sign in.

Is there some way I can fix this?

Asked by Megami 1 month ago

Where's my synch data

I just logged in my firefox account and my history, bookmarks and passwords are not here. I synched before reinstalling my pc again. I see in the password window that the… (read more)

I just logged in my firefox account and my history, bookmarks and passwords are not here. I synched before reinstalling my pc again. I see in the password window that there's a option to import password. If my mozilla firefox account doesn't synch my password why use it them. I'm guessing there's a issue somewhere. Please help. I'm using windows 10 and I came from windows 10

Asked by ladjiab 1 month ago

dictionaries spellchecker

Hi is there any idea to save my spellchecker dictionary after I update on my firefox account cloud? Pleas support because I have multi pc's with Firefox browser. Waso … (read more)

Hi

is there any idea to save my spellchecker dictionary after I update on my firefox account cloud? Pleas support because I have multi pc's with Firefox browser.

Waso

Asked by waso 1 month ago

work account and personal and don't want to mix

I have two sync accounts, one for work computer and one for personal. Try to login into work sync account on work computer after using personal sync logon on that browse… (read more)

I have two sync accounts, one for work computer and one for personal. Try to login into work sync account on

work computer after using personal sync logon on that browser. Only option I find is merge with current data. Want only work sync to show up and can't figure out how to clear personal account data and not merge. 

Can you help? Thanks, Joseph

Asked by joseph.dante 1 month ago

Orphaned Firefox account

Hi, Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and pas… (read more)

Hi,

Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and password for and can log in to. The primary email address is my old work email (which I no longer have access to) and the secondary email address is my personal email (which I do have access to). It seems in order to make ANY changes to the account, I need to have access to the primary email address (which I can't get). So now my personal email address can't be used as a FF account as it's already linked to another account. It there anything I can do here?

Also, is this not a security flaw? That I could add someones email as a secondary ID and tie up that address?

Asked by Kev D'Arcy 1 month ago

Lost Access to 2FA App + Backup Codes

Hello. I have a Firefox Account and I wanted to log in into it, I went to my authenticator app but I couldn't find the Firefox entry and I couldn't find the backup codes … (read more)

Hello. I have a Firefox Account and I wanted to log in into it, I went to my authenticator app but I couldn't find the Firefox entry and I couldn't find the backup codes either (I lost them while reinstalling the OS). I can confirm I own the E-Mail address (I have my own domain).

Asked by mine.sheep99 1 month ago

My Firefox browsing history sync

Hello. Can I permanently clear my browsing history in my firefox? I want to clear it, to the point that when I sync it with my other device, my old browsing history won't… (read more)

Hello. Can I permanently clear my browsing history in my firefox? I want to clear it, to the point that when I sync it with my other device, my old browsing history won't be synced to other devices. I want to start anew, my firefox account has been around for so long, my places.sqlite is always 15mb even though I cleared my history locally. I want the "synced" items in my server will be synced from my current device, not just mine being synced from the sync server.

Asked by EienKurisuki 1 month ago

lost bookmarks on main device while syncing to secondary device

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i d… (read more)

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i don't lose my bookmarks when i sync? is there an order to the process or something that i don't understand?

Asked by ginduf 1 month ago

Firefox Sync Account. Locked out and only reasonable option for me is to use Chrome or Edge

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an … (read more)

Regrettably I got locked out of my Sync account due to losing my 2FA and recovery. Giving that to err is human and data losses happen, I had hoped that there would be an alternate method of resolution, even if it means that the account is deleted so that the end user can use their primary e-mail account.

Given that my account login is my e-mail address and my e-mail address is the equivalent of a company holding my name and address I assumed it would be possible to use an official request for data removal.

Unfortunately Mozilla will only remove your e-mail address from mailing lists and not from sync account servers. So, it would appear that once you lose your 2FA, Mozilla can retain your personal details forever, and there's nothing you can do about it. Essentially what I got back after waiting for a month was being removed from any e-mail subscriptions and a 'get stuffed we can't help you, here's a link that we know can't help you'. Pretty bad after waiting a month.

It certainly makes it very secure, I'll say that, but also very weird to have an e-mail address that is unusable for the next few thousand years. Essentially on a blacklist. Having moved to Firefox after Netscape Navigator it's a shame to be locked out or to even be able to delete the account so I can start again. Anyway, my account sync with Edge and Chrome on both my Kubuntu and Windows install work fine so it's not like I don't have a browser that won't sync.

If anyone does have a solution, I'll take it, but after a month of trying various methods I think my e-mail address is now useless for Firefox Sync, and thus Firefox is now useless to me and I'll have to use Edge and Chrome instead.

Asked by jim.clow 1 month ago