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new log in

I have set up a new login on my laptop (windows 11) and when i try and log into firefox using my usual login and password it says "wrong password". Any ideas how i sync … (read more)

I have set up a new login on my laptop (windows 11) and when i try and log into firefox using my usual login and password it says "wrong password". Any ideas how i sync passwords on the new login for windows 11

Asked by alan.kennedy 3 months ago

Transferring Firefox to Windows 11

Hello! I am considering upgrading from Windows 10 to Windows 11 but have read I'd lose Firefox and have to reinstall it from the Microsoft Store. My question is: What wi… (read more)

Hello! I am considering upgrading from Windows 10 to Windows 11 but have read I'd lose Firefox and have to reinstall it from the Microsoft Store. My question is: What will happen to all my saved bookmarks and passwords, etc., currently in Firefox? When I install it as above and sign in to my Firefox account, will everything be there as now? I use it as my default browser, mostly using Google Chrome for maps, and never Microsoft Edge, so don't want to lose everything and have to start over.

Thanks in advance for your time and attention! EP

Asked by Ellie P 2 months ago

Re-install Won't Finish

Problem with multiple copies loading. I finally gave up, uninstalled, cleaned the computer and rebooted. It still won't install a fresh copy because the prompt keeps sayi… (read more)

Problem with multiple copies loading. I finally gave up, uninstalled, cleaned the computer and rebooted. It still won't install a fresh copy because the prompt keeps saying old Firefox is still open. Now, I've all of my tabs and bookmarks (laptop) - desktop is still working. Very frustrating.

Asked by james205 2 months ago

Import Passwords & Log-in Information from Chrome

Aloha, i - Win7 User - wanted to change my Browser from Google Chrome to Firefox; i tried the Option in Firefox, to import all Log-in Data & Passwords but... Half o… (read more)

Aloha,

i - Win7 User - wanted to change my Browser from Google Chrome to Firefox; i tried the Option in Firefox, to import all Log-in Data & Passwords but... Half of them is missing & Firefox doesn't automatically fill out my Log-in Info & Password.

Any Solutions to this? 'cause i still would like to change my Standard-Browser to Firefox!

Asked by followthewhiterabbit 2 months ago

Unexpected version update

Something has been making my Mac crash multiple times per day. I've been trying to be very methodical in figuring out whether one of the apps I use is causing the proble… (read more)

Something has been making my Mac crash multiple times per day. I've been trying to be very methodical in figuring out whether one of the apps I use is causing the problem During this time, I have been getting notifications that there is a new version of Firefox available. I have been pushing the update off until checking on other apps. This morning, I checked to see what version I was running on, before making a support query. Imagine my surprise, when I discovered "Firefox is up to date." Because I had been telling it not to update yet. It doesn't seem likely that I accidentally updated it without noticing, since I have been working with several windows open. It's hard not to notice the windows closing, and re-opening, and the time lag while the front pages all refresh. Has Firefox begun forcing updates on Macs, as it has done for Windoze? I hope not! It's painstaking enough doing this kind of troubleshooting, without versions of apps changing, unannounced!

Asked by contrawise 2 months ago

Please i need help with Firefox profile

When i format my pc i always backup my firefox profile, because with sync it doesn't save my extensions' data that i need. I always did it this way. So yesterday i format… (read more)

When i format my pc i always backup my firefox profile, because with sync it doesn't save my extensions' data that i need. I always did it this way. So yesterday i formatted my drive cause windows was getting too slow and i had too much junk to try and clean it, so i backed up what i needed plus the firefox profile (which was working when i backed it up, i only use firefox and use it daily). I have 2 users on my pc, one for me and one for my dad so i backed up his firefox profile too.

Today as i was going to reinstall everything i put my firefox profile on my win user and his profile on his user account. His profile works perfectly fine he has all his history from way back, password ect. but mine only loads the extensions i had installed not even with the data of any of them and that's it, i dont have my bookmarks, passwords,history...nothing... pls help me i'm desperate.

Thanks so much to anyone that takes time to help me :D

Asked by Gianluk 2 months ago

Tried to install newer version of Firefox on a 2011 MacBook Air running Yosemite and now can't go back to old version and cant find my many Bookmarks

Good morning. I had been running and enjoying an old version of Firefox (don't know version) on my MacBook Air running Yosemite OS. About two weeks ago, I logged into Hul… (read more)

Good morning.

I had been running and enjoying an old version of Firefox (don't know version) on my MacBook Air running Yosemite OS. About two weeks ago, I logged into Hulu to watch a movie and received a message that the Firefox browser I had been using (and watching movies just fine, even two nights previous) would not work. So, I logged into Netflix and got the same message. So, both Firefox and Hulu provided a Firefox update I should try. I downloaded this newer version of Firefox, but upon trying to install it, I received the message that my OS would support this newer Firefox version. The Firefox icon appeared but with a white cross out in it. It wouldn't open. I couldn't find the previous version of Firefox. I couldn't "uninstall" the newer one, either. Note that I did not delete, trash, or remove anything.

I had intended to purchase a new computer anyway, so this pushed forward my timetable mostly because I had A LOT of bookmarks. I purchased a new MacBook Pro, and an Apple store technician helped me migrate contents of my old (2011) computer to the new one. Problem: My bookmarks were nowhere to be found. I still have my old computer and have tried to find those Bookmarks by using your online instructions, but I've had no luck. I really want to find those Bookmarks. What should I do? Note that I am not all that tech savvy. Thanks. -- Robert

Asked by rschubert2000 2 months ago

Two Firefox Browser Installed

I uninstalled Office 2019 and then installed it. When I tried to use Firefox an error message appeared that it could not find Firefox starting point (or something simila… (read more)

I uninstalled Office 2019 and then installed it. When I tried to use Firefox an error message appeared that it could not find Firefox starting point (or something similar). So, I installed Firefox again using Edge browser but other errors came up where it couldn't find certain system files.

Well, I loaded Office 2019 and then Firefox appeared again but there were 2 Firefox icons. One icon said do you want to make Firefox the default browser. The other icon had Firefox as the default browser.

So, I have 3 questions. I deleted the wrong (new) desktop firefox icon. How can I create the firefox icon for the correct icon?

Next question, there is only one Firefox application listed in the add/remove programs function. Should I uninstall and reinstall with the possibility of losing firefox history?

I created an firefox account to ask my questions. Upon sending the code from the email that was sent to me an error occurred - something like bad page or something similar. I tried to continue and got to here to ask my question but there was a message that said my account was not active. Is it or not?

Thanks, Roy

Asked by rafuso 2 months ago

Restoring prior bookmarks and downloads files

I had to do a clean re-install of Win 10 and in the process my downloads, bookmarks, etc. from my existing Firefox account have gone away. How do I re-install all of the… (read more)

I had to do a clean re-install of Win 10 and in the process my downloads, bookmarks, etc. from my existing Firefox account have gone away. How do I re-install all of them?

Asked by lvollintine 2 months ago

Restore extensions from old firefox profile

I am using MaCos Monterey and had firefox with several extensions. I had an issue with accessing one website that caused my firefox to lock up several times and firefox b… (read more)

I am using MaCos Monterey and had firefox with several extensions. I had an issue with accessing one website that caused my firefox to lock up several times and firefox built a new profile and I lost so much work I have done with my extensions. I have a folder on my desktop now called old firefox data but so many conflicting articles on how to restore. After this I doubt I will keep using firefox but need to restore this data. anyone have a suggestion on how?

Asked by ranger3 2 months ago

Trying to transfer emails from old computer to new one

I have been trying to transfer my Thunderbird account from an old computer to a new one and am having difficulties. I have confirmed that the server settings are correct … (read more)

I have been trying to transfer my Thunderbird account from an old computer to a new one and am having difficulties. I have confirmed that the server settings are correct but, I just can't get it to work.

HELP!!!

Asked by craig72 2 months ago

All logins and passwords gone

As of today (01.03.2022) I've opened my webbrowser and saw trivago ad bookmark, so probably it updated itself. Turned out all logins and passwords are gone. However bookm… (read more)

As of today (01.03.2022) I've opened my webbrowser and saw trivago ad bookmark, so probably it updated itself. Turned out all logins and passwords are gone. However bookmarks are preserved. I have firefox account logged in and synced but still it doesn't retrievs any logins/pass.

So WATCH OUT!

Asked by Dariusz Golonko 2 months ago

Passwords lost during upgrade from 32 to 64 bit - please assist...

I upgraded to 64 bit given my machine seemed to be up to spec to handle it, and hopefully avoid a lot of the crashing it's been doing lately. However, I lost my passwords… (read more)

I upgraded to 64 bit given my machine seemed to be up to spec to handle it, and hopefully avoid a lot of the crashing it's been doing lately. However, I lost my passwords. I have a password manager, but it was convenient with Firefox having them, and my cached sites, bookmarks, and other stuff. Not the end of the world, but would make my life easier having this back. Any ideas?

I looked through some articles to try and find the text or JSON files with this info, but no luck - either under the Firefox install files, or my Windows profile files. I also thought of uninstalling, just the 64 bit version, but not sure if the 32 bit will still be there when I'm done.

Unfortunately I never used the Mozilla/Firefox "sync" feature until now - so I didn't have them saved to the cloud. Any ideas?

Thanks, Tom

Asked by tom.terenyi 2 months ago