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  • Archived

how to switch from extended support to standard release?

I started using Firefox ESR a while ago when I had an older version of Mac OS. Now I am running High Sierra (OS 10.13) and I think I could use the standard release of Fi… (read more)

I started using Firefox ESR a while ago when I had an older version of Mac OS. Now I am running High Sierra (OS 10.13) and I think I could use the standard release of Firefox, which may have newer features supported. How do I switch to that?

Asked by carl 2 years ago

Last reply by Terry 2 years ago

  • Archived

Your recent upload has rendered my mail icon inoperable

bold text One of your recent downloads has made it impossible to use the mail icon at the top of the page. ALSO it keeps kicking message that firefox is not my browser ev… (read more)

bold text One of your recent downloads has made it impossible to use the mail icon at the top of the page. ALSO it keeps kicking message that firefox is not my browser even though I set it as my default

Asked by onekackw 2 years ago

Last reply by AliceWyman 2 years ago

  • Archived

Download failure

I have been downloading files from wetransfer.com for years without any problem. The download now fails, although, if I send it to another computer there is no problem. I… (read more)

I have been downloading files from wetransfer.com for years without any problem. The download now fails, although, if I send it to another computer there is no problem. Is Firefox blocking the download, and if so how can I get it back?

Asked by mrtnhcktt 2 years ago

Last reply by Terry 2 years ago

  • Archived

Downloading Problem

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has an… (read more)

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has anyone encountered this? and what/how did you correct the problem?"

Asked by pete780 2 years ago

Last reply by Terry 2 years ago

  • Archived

Can't find how to scan QR code when trying to add my Android phone to Firefox

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be … (read more)

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Asked by Daryl 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Current updates

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on … (read more)

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on my screen saying there is an update and to download and restart. I did that, but it did nothing and I keep getting that dialog box. Where can I go to see if I have the most current version? I have been all over the FF pages and can't find anywhere that says anything refering to "current update available".

Asked by meandsinger2010 2 years ago

Last reply by Paul 2 years ago

  • Archived

unable to connect mozzila website nor download update

Hi, I use firefox for quite a long time, and in the last 10 months I have been having a very peculiar issue. I am unable to enter mozzila website on my computer using Fir… (read more)

Hi, I use firefox for quite a long time, and in the last 10 months I have been having a very peculiar issue. I am unable to enter mozzila website on my computer using Firefox browser, nor any other browser. Because of it, I am unable to download update or contact support. To fix the problem, I had to download the Installer at work and save it to a flash USB, then install a newer version on my computer. I am currently contacting your from work. Please help me understand where the source of the problem is coming from and how to fix this block. Best regards, Tim.

Asked by droxer3d 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why is a recovery key needed & why so DAMN BIG

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important st… (read more)

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important stuff on our home, student computers we need the tools of a CFO or CEO of a major corp. REALLY I think it is time we realize 2/3 of the tools on a computer be it windows or moz:lla are superfluous. To make me have to remember that many numbers is torture or try to remember where I put the print out is mean. Is cruel and why? So our egos can feel filled with smoke? Anything more than 5 fonts is a waste. How much time do you think gets wasted while people "play" or fart around with all the empty tools on computers? The world wide web is a huge wall surrounding all the companies that take our money. You built it for them Then showed consumers shinny new toy we waste our money our time our lives and we will never be able to get into the wall you built to get back money we spent or time we wasted. A 15 number key, you think someone wants the answers to my midterm? If they need it Let them have it. You technological people, who build this trap, who blow smoke up where it tickles, should be ashamed.

Asked by a_hill11 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Two versions listed in W11 "Apps and Features"

I have Mozilla Firefox version 99.0 and version 100.0 listed in "Apps and Features." Firefox 99.0 4/5/2022 330MB Firefox 100.0 5/3/2022 207MB Can I safely uninstall vers… (read more)

I have Mozilla Firefox version 99.0 and version 100.0 listed in "Apps and Features." Firefox 99.0 4/5/2022 330MB Firefox 100.0 5/3/2022 207MB Can I safely uninstall version 99.0?

Asked by MartyA 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Hi there from South Africa. I need the Verification Email sent to me please

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action… (read more)

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action this. First attempt was 05th May. Another, today. I am still waiting and have checked all folders in the said email to use by yourselves.

Asked by Barret Swart 2 years ago

Last reply by cor-el 2 years ago

  • Archived

installed windows 11 on my pc. open firefox. where are all the former menu items including bookmarks?

right and left clicking on the open app menu in the far right column didn't help me. I'm only a 17-year computer professional with a Ph.D. who publishes in peer-reviewed … (read more)

right and left clicking on the open app menu in the far right column didn't help me. I'm only a 17-year computer professional with a Ph.D. who publishes in peer-reviewed journals. How am I supposed to guess what to do?

Asked by cahalanj 2 years ago

Last reply by Terry 2 years ago