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  • Archived

2FA recovery codes not working.

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do no… (read more)

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

Asked by positivepl 2 years ago

Last reply by cor-el 2 years ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (read more)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Asked by Bruzzonea 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to remove Two-Step Authentication

Hello there, I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does no… (read more)

Hello there,

I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does not do anything in my account settings. I would like this setting removed so I may restore it on my new device. Thank you.

Asked by thesemichindian 2 years ago

Last reply by cor-el 2 years ago

  • Archived

2 Tier Authentication

Hello, A couple weeks ago my Quickbooks Online software began requiring 2 tier authentication. This feature is disabled within the software settings and does not happen … (read more)

Hello, A couple weeks ago my Quickbooks Online software began requiring 2 tier authentication. This feature is disabled within the software settings and does not happen when using a Macbook. According to Quickbooks this issue is due to the browser (Firefox). I didn't change any setting prior to this issue. I did however reset to the default settings but the problem is not resolved. I've searched the Firefox settings for a solution but was unsuccessful. Can anyone help?

Thanks, Kathy

Asked by kathys826 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Verification nag

Signing in to Firefox will constantly nag me for a verification code by email when I'm using Internet outside the home (which is all the time). This is a pain as the emai… (read more)

Signing in to Firefox will constantly nag me for a verification code by email when I'm using Internet outside the home (which is all the time).

This is a pain as the email provider will also nag for a verification code.

I'm really just lucky the last email provider (where the verification code for the first email goes), is not in the same business of nagging for a verification code, or i would be locked out.

Way too cumbersome to use Firefox account in this way.

Asked by hodinson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Two-Factor-Authentication "Deactivate"-Button Not Reacting

Hiho, I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting a… (read more)

Hiho,

I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies.

I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well.

I need support please.

Thank you and best, VioletC

Asked by VioletC 2 years ago

Last reply by Kiki (off. Returning 19/05/2021) 2 years ago