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How do I cancel Mozilla Privacy and get a refund?

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?… (read more)

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?

Asked by chucklanza 1 month ago

Last reply by James 1 month ago

home house button on top tool bar

how do I get the house tab onto my tool bar? my lap top has it so when I close a window it goes to main Mozilla window. on my desk top there is now house to press when I… (read more)

how do I get the house tab onto my tool bar? my lap top has it so when I close a window it goes to main Mozilla window. on my desk top there is now house to press when I leave a window it closes the home window.

Asked by rangerdud 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Do in-browser profiles sync

Hi folks - I've just seen the update that firefox now allows "profiles" for different purposes (e.g. work, fun, etc.) which seems really handy. But I'm trying to wrap m… (read more)

Hi folks -

I've just seen the update that firefox now allows "profiles" for different purposes (e.g. work, fun, etc.) which seems really handy. But I'm trying to wrap my head around how to approach restructuring my current setup. In particular, do these profiles *all* sync with my mozilla account? Or do I need a separate mozilla account for each profile? (if so, that sort of defeats some of the utlity here unless you're sharing the PC).

I can't tell from the support article, doesn't seem to address this, but you do need to login again if you set up a new profile.

Thanks, Patrick

Asked by plown 1 month ago

Last reply by TyDraniu 1 month ago

Bookmarks: from old laptop to new one

not sure how to bring Firefox bookmarks from my old laptop to my new one. Hate to lose them all ! i got a new lap top, have signed into Firefox, but don't see my bo… (read more)

not sure how to bring Firefox bookmarks from my old laptop to my new one. Hate to lose them all ! i got a new lap top, have signed into Firefox, but don't see my bookmarks. Help.

Asked by gilbertjeanm 1 month ago

Last reply by George Kitsoukakis 1 month ago

"mailto" software

I use Microsoft Office 10 Outlook (version 14) for my email. In the past , if I did "file, email link" from Firefox, it would open my MS Office Outlook... As of today , "… (read more)

I use Microsoft Office 10 Outlook (version 14) for my email. In the past , if I did "file, email link" from Firefox, it would open my MS Office Outlook... As of today , "mailto" now wants to use Gmail or Outlook (web version), and I can see no options to use MS Office Outlook.

Help !!

Asked by savamac 1 month ago

Last reply by t.r.ernst 1 month ago

restoring my bookmarks

I need to restore my profile on this computer. my other one failed...I need my bookmarks and passwords to websites restored. I have a account recovery key. I can try t… (read more)

I need to restore my profile on this computer. my other one failed...I need my bookmarks and passwords to websites restored. I have a account recovery key. I can try to log in, but I dont know if I have my password correct

Asked by Patrick Kelly 1 month ago

Last reply by mattewwade06 4 weeks ago

Profile Change Required

Why did I have to change my profile. I am afraid that now I have lost the password and bookmark library I have spent years building. Why? If I have lost everything I a… (read more)

Why did I have to change my profile. I am afraid that now I have lost the password and bookmark library I have spent years building. Why? If I have lost everything I am dumping Firefox forever. This sucks!

Asked by krdynamics 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Increasing screenshot resolution

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone… (read more)

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone using copy paste function or download and share option, in both methods screenshot image quality is very low making it very difficult to read data/text from the same. Text from the screenshot is barely in readable format. Even zooming the image distorts image totally. I want a way to increase screenshot resolution or improve its image quality so we can read easily without zoom or zooming the image file.

Asked by Ruzveh 1 month ago

Last reply by anasnaeem786786 3 weeks ago

FREQUENT FIREFOX CRASHES

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFO… (read more)

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFOX.EXE

Asked by glee018b1 1 month ago

Last reply by George Kitsoukakis 1 month ago