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Firefox / Facebook / Back Button / Close

Why when using Firefox on Facebook does the back button or closing a window take you to the top of a new timeline instead of back to my previous location? It's frustrati… (read more)

Why when using Firefox on Facebook does the back button or closing a window take you to the top of a new timeline instead of back to my previous location? It's frustrating.

Neither Chrome or Edge does this so I'm inclined to believe it has something to do with Firefox's code. Chrome has an alternative, the ESC button takes you back where you were.

Any answers?

Asked by Koy Z 2 months ago

Last reply by Stella Reed 2 months ago

34+ Firefox processes open using up all my memory

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for… (read more)

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for work and need to have multiple tabs open at a time as a result. I always have at least 4 tabs and can sometimes get up to around 10. I also have Zoom running as well.

I keep seeing a ton of Firefox processes open when I look at Task Manager. Attached is a screenshot I just took with 7 tabs open. It shows 34 processes in the first clump with more open outside of that one.

I unchecked Use recommended performance settings and checked Use hardware acceleration when available but all that did is lower the amount of RAM being used by 100MB. I have 2 extensions enabled in Firefox, AdBlocker for YouTube and AdBlocker Ultimate. They have never been a problem before. This lag and massive overusage of RAM has only started in the last couple of weeks.

Anyone know why this is happening or how to reduce how much RAM Firefox is using? I like this browser and would have to have to switch to another one. Thanks in advance.

Asked by moonie1 2 months ago

Last reply by jonzn4SUSE 2 months ago

Multiple Email Accounts

Good evening, I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide m… (read more)

Good evening,

I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me with a resource or guidance on how to set this up?

Thank you,

Asked by Carmella Stevens 2 months ago

Last reply by Kiki 2 months ago

Switching user in chatbot extention for Google gemini AI

I have logged in with multiple google accounts Firefox.But i want to use a different user / second account for Google Gemini Ai.As i have to login my office account as pr… (read more)

I have logged in with multiple google accounts Firefox.But i want to use a different user / second account for Google Gemini Ai.As i have to login my office account as primary account and second one as personal account.I want to use my personal account for Google gemini.Is there a way to switch it.

Asked by Gopal 2 months ago

Last reply by Kiki 2 months ago

relay

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not ema… (read more)

possibly very stupid question - how do i not mask emails to addresses of people i want to know who i am? or does relay only apply to websites/newsletters etc and not emails to contacts in my inbox?

Asked by amandaetal2 2 months ago

Last reply by Paul 2 months ago

Firefox blocks too many websites I'm trying to use

For months now, I've been trying to use different websites from Netflix, Spotify, YouTube, and my Google account and Firefox blocks access to all of them. I always get th… (read more)

For months now, I've been trying to use different websites from Netflix, Spotify, YouTube, and my Google account and Firefox blocks access to all of them. I always get the error message "The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I've been forced to use Microsoft Edge for many basic websites and it's really frustrating. Please help.

Asked by GalaxySun 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

How to unsync desktop from laptop

How can I unsync desktop from laptop bookmarks? Selected update Mozilla to Windows 11 yesterday on desktop and am now seeing two sets of bookmarks on both devices. Lapt… (read more)

How can I unsync desktop from laptop bookmarks?

Selected update Mozilla to Windows 11 yesterday on desktop and am now seeing two sets of bookmarks on both devices. Laptop bookmarks were originally separate from desktop. Laptop is mine and desktop is my wifes. Did not know that it would auto sync both devices.

Is it possible to unsync/separate?

Thanks

Asked by CharlesH 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox desktop evidently was updated last night and now my bookmarks and history are missing.

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I lo… (read more)

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I logged in this morning and my desktop firefox screen was completely changed and all my history and bookmarks are BLANK! I've wasted my entire morning trying to fix this! Your support materials are not working either as there are no bookmarks or history left! Ugh!

Asked by lynn.hankins 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Blocking 1 Password password manager

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Del… (read more)

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Dell laptop.

But when I try to use the 1Password icon in the browser to save login information, I get only 3 choices: monitor, relay, and Firefox VPN. None works for 1Password.

I am very frustrated about this and hope my fellow Firefoxers can help me. I am disappointed Firefox offers no tech support.

Asked by Elizabeth Joyce 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

PR_CONNECT_RESET_ERROR

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it… (read more)

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it work. It always appears as shown below

Secure Connection Failed

An error occurred during a connection to reviewer-feedback.springernature.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Mathias Lujegi 2 months ago

Last reply by jonzn4SUSE 2 months ago

Desktop Weather Info

Good morning, I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family loca… (read more)

Good morning,

I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family locations, vacation home locations or just other locations we love around the word.

Thanks for your consideration.

[Email address]

Asked by Jim Aitkenhead 2 months ago

Last reply by Paul 2 months ago

extentions

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять доку… (read more)

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять документы легче и другие функции. У меня возникла проблема, так как я не могу его установить никак. Я питалась установить его по инструкциям с сайта, но безуспешно. Расширение фактически самостоятельно написано нашими разработчиками и инструкция по установке только на Chrome, и вігдядит она примерно так: скачиваете себе архив, извлекаете файлы пишете chrome://extensions включаете режим разработчика и загружаете туда файлы что были извлечены из архива.

Прошу детальную инструкцию как я могу это сделать для firefox.

Asked by TheBloodyQueenOfMoon 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Issues following 8/5/25 browser update

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set t… (read more)

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set to always show bookmarks but none appear. Also, the browser's application's menu does not open to access options such as restore previous session, recently closed tabs, etc. I've restarted my device several times without it resolving the issues with the standard browser.

The Firefox developer version opened in command prompt safe mode (firefox -safe-mode), which is how this inquiry is being sent, but no bookmarks on tool bar or current page history from the standard (non-developer) Firefox.

I'd like to return to accessing the internet using the standard Firefox version with its bookmarks, history, etc. I am using Windows 10. Thank you.

Asked by webmaster94 3 months ago

Last reply by David DeBord 3 months ago