Firefox Support Forum

1. Drop down to select the question. In search engines, when entering text, there is usually a text prompt to choose from, but I cannot select it 2. Verification code issue. The verification code usually swipes to the right after input, but cannot be moved at all! 3. Video acceleration issues. On video websites, it used to be possible to right-click to indicate video fast forward, but now there is no response after operation

My English is not good. Could you please write something simple and easy to operate so that I can translate correctly? Thank you

When printing emails, the content in the preview pane comes up with empty spaces and won't show the actual content of the email to be printed. A simple one page turns into three pages. I have tried other browsers to narrow it down to a Firefox issue. I have tried all the "fixes" in the community that I have found and still nothing works. I have cleared my printer default about:support page as well. Please help! Attached is are three pictures. The first is a Fedex page I am trying to print. The second is the print preview that comes up with the first two pages showing how the content separates.

Any information regarding the issue I'm experiencing here https://stackoverflow.com/questions/77130133/awaiting-on-multiple-api-calls-using-javascript-fetch-api-does-not-work-as-inten or where I could post this issue to get more information on it.

Basically as the title says. The only sites this is an exception for is youtube as well as big streaming services but on youtube the video seems like it takes longer to buffer and has a lot more pauses.

I am on Version 117.0.1 which was installed on September 12th for me. I did not notice any issues prior.

I am on a macbook air which is updated to latest software.

I have tried the following:

Running it in troubleshoot mode. It did not fix the issue.

Turning on/off autoplay. It didn't work.

Clearing cookies/cache. Nothing.

Started firefox without a theme. Didn't do anything.

I unchecked "Use hardware acceleration when available." which did nothing.

Sites I have tried watching videos on include:

reddit

pornhub/other porn sites (for testing purposes...)

instagram

Vimeo

Please HELP -- I can no longer use Thunderbird or Firefox to access my emails at the University of Vermon (UVM). For over about 2 months after the Univ. of Vermont went to a new email system, I can no longer use Thunderbird or Firefox to get my emails. I get an error message when I enter my NetID and password at

https://adfs.uvm.edu/adfs/ls/        or   https://webauth.uvm.edu/webauth/login?RT=ZQy0vGaH7hXE%20BIXYqeBrf8AW817EA2ZEgHD5NywxXEKicTPOPs4jvfqMM1T9WiTY2sJpxG3mUbgwZ%20oW%20wliuVFGhQ9vFzD12bdJTM4FXUcyuQi%2Fo6%2F7zhAZ2ez%20uYFe0ds5tUDcQVhf%20jzr0i1MSDJlBZ%2Fqp6YXfHB3zHgNlGsV3eb0QbClx9lt6AtFahFGLLykYMswanRENJNTkXaRe%2FHypzNXIcppX22Ota7hGSkkVx7g2ChYFxgPaK2W1xDgpAMNS8O1F6HfjOao96aRrWOo4Ltqb0jfSHYpYRjantewrxjZUHG9yiLS1yI6C3YR06tb84wb6%2Fs4lUrDAJadCfJz3GJP8qkOJyrSmjI0%20%20WMo8U;ST=ZQyp228WbdkSw1QKFNvUgJvqzpLVg0x5cQFiBGwk3jd9QLdWxEo7Wg90eK09yvoz1npFIMkViO0k3J3d8%20prFPvXmkpA99rhjvwO9qDqHU8ZvduICJM8IjgoqGCTfAUUjg3k280qveVCzlkbyJtJ4rga3RFnod9IrEbgHy2dgeBcXuop;test_cookie=1

The about:support page under Media section is showing incorrect values for available decoding capabilities. My GPU is MSI GTX 970 and it doesn't support VP9 and VP8 decoding. I verified it by analysing video engine usage. My OS is W11

Hi! I have two Firefox accounts, one for work and one for personal use. I often have them running on the same computer at once (this does cause them to crash occasionally, but not often enough to be a problem). However, today I tried to log into a website where I regularly do freelance work and received this error code: "Error code: SSL_ERROR_PROTOCOL_VERSION_ALERT"

I would assume something was wrong with the website itself, however when I went to that same site on my other account, it loaded just fine. I've restarted my computer, restarted firefox, deleted cookies and caches and browser history, but still get the same message on my work account. Any idea how to fix this?

Thanks!

I bought a new computer a few months ago, and almost instantly I noticed that video playback had a problem. I installed Firefox, but if I replayed a video, the audio was noticeably off from the video. The problem is resolved if I tug on the progress bar, but any playback on Youtube is affected. I do not have any extensions on this browser, and the problem does not present if I use Edge, or the sort. I can not say if playback is affected on other websites, as I do not have that much need of my computer beyond the basics. I would rather not change browsers, but I have not discovered any suggestions of related problems that relate to my computer.

hello. I have a reproducable issue with Firefox. If I use the touch keyboard on Firefox and then exit Firefox without without closing the touch keyboard, when I next start Firefox it only opens with a half view. if I close the touch keyboard first and then exit Firefox it opens as normal in a full screen view. it has nothing to do with either an extension or a theme. is there any way of ensuring that FF opens in full screen view if I forget to close the touch keyboard before exiting the browser? thanks in advance. PS: device is a Surface Pro 7 running Windows 11.

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED".

If i clean the data and cookies for the website it starts working but not for long. Last time i did it i lasted like 5 minutes. Turning off all the extensions doesn't help.

I'm logged in on several google accounts, don't know if that matters.

Hi, Recently updated Firefox, and also migrated to a new machine. FF seems to be working fine on new machine, but absolutely unresponsive in loading on old machine, despite problem solving in safe mode, cache clearance, and refresh, as well as re-install.

[Windows 11 22H2, Firefox 117.0.1 (64-bit)]

i often have a Main and Private window open concurrently. All too often the Private window will close while Windows is locked - Sleep or Hibernate - but the Main window always stays open. The results range from annoying to extremely aggravating.

Other than saving the open tabs as needed = assuming I remember, to reopen every time this occurs.

Why is this occurring, and h9w can I fix it?

Firefox opens blank tabs when following link on existing logged in websites, for example Screwfix. Worked previously, suddenly stopped yesterday. Refreshed Firefox, no change. Re-installed Firefox, no change. Site works fine in Chrome and Edge, so not site error, internet error, PC error, or network error. Please help? Thanks, Mark

Ever since switching to Windows 11 I've had an issue with Firefox. Any time I copy something in Firefox, be it image, article text, or even a url from the address bar, I cannot paste it anywhere, and my copy and paste stops working. The only way to fix it is to close Firefox, and then run rdpclip.exe as an administrator. I've confirmed the issue only occurs if I try copying from Firefox, as it doesn't happen in Edge.

Does anyone know what might be causing this. It's very frustrating.

I am using https://infiniteajaxscroll.com on my website https://madway.net . When I scroll down and new set of topics loads, if it contains html5 video it will not load, stay loading. Works fine on Edge browser and Android browser.

Using latest Firefox.

At some point, I've noticed that certain behaviours expected to occur when pressing the Escape key no longer did. Those behaviours mainly involved triggering some Javascript, including functionality in keyboard-related extensions, such as Tridactyl. Browser-level functionality on the other hand, such as pressing Shift-Escape to open `about:processes`, or pressing Escape to close Search Suggestions when the URL input bar, continue to work as before.

Upon investigation, I found it is specifically the javascript Keydown event that isn't being registered, while the subsequent Keyup event still is. I used https://w3c.github.io/uievents/tools/key-event-viewer.html to test this.

I also found that starting Firefox in Troubleshoot Mode (Safe mode) doesn't resolve the issue. On the other hand, creating a new profile does.

I've looked at the modified settings in `about:config`; there's a lot, but nothing stands out as being related to keyboard input or javascript.

Can someone please help me find what is causing this?

Hello,

After Windows11 last udates, audio disabled in only the Firfox browser (such as when using Youtube and all other audio included sites) while audio working properly in Microsoft internet browser and in rest of my PC apps, I tried many ways including update firefoxB , tweaking windows11 but all with no result.

Thank you

My Firefox tab crashes often. I eventually need to reboot Firefox. My Windows 11 patches is always up to date and I did system checkups often. I cleared cache files too.

I have been running into an issue any time that I try to open Firefox, I recive a pop up stating "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I have tried all of the suggestions noted within the Mozilla support and documentation.

I am running Windows 11 and was using my machine normally. I cleared the cache within Firefox under the settings and was able to use the browser for 20 more minutes without any issue. I tried to open a second Firefox window and received the Profile Missing error. From here I closed out instance of Firefox which I had open and tried to open up Firefox again. I was greeted with the same "Profile Missing" error.

When I navigate to the location of the Firefox profile (%APPDATA%\Mozilla\Firefox\Profiles\) there exists a profiles.ini file along with a "Profiles" folder.

I have tried deleting the profiles.ini file, as the Mozilla documentation says that doing so will cause Firefox to generate a new profile, however after doing so I continue to receive the "Profile Missing" error.

I am unable to access the Profile Manager within Firefox to make changes to a profile or create a new one as stated within the Mozilla documentation, due to the application being blocked by the "Profile Missing" error causing the browser not to open.