Firefox Community Forum

Hello, I am unable to use henry.boerger@icloud.com to sign in to or create a Mozilla account.

When I try to sign in with this address, I receive the error: “Primary account email required for sign-in.”

The Mozilla account that may previously have been associated with this address currently uses henry.boerger.hh@gmail.com as its primary email address. In the account settings, no secondary email address is listed.

Nevertheless, henry.boerger@icloud.com still appears to be associated with a Mozilla account internally.

Could you please check the account association and remove/release henry.boerger@icloud.com so that it can be used as the primary email address for a Mozilla account?

Thank you.

I messaged support yesterday, but I haven't received a reply yet. I am having trouble logging into my account because I no longer have access to the associated email address; however, I can provide specific details proving the account belongs to me so that you can link it to a different email.

I often need to sign into a school system - Bassettusd.org - and they then require a sign-in email and password. I have used Firefox to sign into this system a thousand times with no issue. Today, I had an odd glitch where a Firefox window with about 8 tabs open suddenly shut down. None of the other Firefox windows I had shut down besides this one. I decided to re-start the Mac Laptop and try signing in again. This time I got the error message above. It also came with a long message with a time stamp and ID info. Long story short, I was no longer able to sign in to my account via Firefox. Fortunately, I could do it in Safari, but I'd like Firefox to work. First I deleted all the cache. That didn't help. Then I deleted Firefox entirely and re-downloaded it from the internet. (ver. 157.0.1) I STILL cannot