Showing questions tagged: Show all questions

Help wanted! How does one talk to a real person rather than run in loops on this site?

I have a "malware?" that continuously pops up on my screen and it appears to reference Firefox.exe and it has just started since my Firefox update on Friday. It is titled… (read more)

I have a "malware?" that continuously pops up on my screen and it appears to reference Firefox.exe and it has just started since my Firefox update on Friday.

It is titled Botnet and refers to a URL https://ap.lijit.com/rtb/ord?src=prebid_prebid_prebid_6.12.0

From what I can read it has to do with "ads".

I have checked my control panel/programs file and the only recent adds/changes are Firefox and Microsoft.

[removed email from public and search/spam bots view]

Asked by Bill 1 week ago

Last reply by Bill 6 days ago

Fire fox password lost?

I need a technician's help. I uninstalled the current version of Firefox. Install new version of firefox. I backed up the bookmarks to flash drive and I forgot to back up… (read more)

I need a technician's help. I uninstalled the current version of Firefox. Install new version of firefox. I backed up the bookmarks to flash drive and I forgot to back up the password file. I set a restore point in Windows 81. After I realized that my passwords were missing from previous version I tried to reload restore point and it failed. I never needed help before. I looked up how to fix restore point it is confusing. I could back up from a hard drive to laptop if need be. I do not wish to do that. Has anybody done this? Has anybody been successful retrieving password for previous version. If so I could use your help, thank you. New version does not have old passwords for clarity

Asked by jdragon69 6 days ago

ClickOnce extensions are working incorrectly

After update Firefox 97.0.2, ClickOnce extensions are working incorrectly. When you click to open the application (run ClickOnce), a white screen opens and the url field… (read more)

After update Firefox 97.0.2, ClickOnce extensions are working incorrectly. When you click to open the application (run ClickOnce), a white screen opens and the url field is cleared. Before Firefox 97.0.2 everything works correctly. What exactly updated if Firefox, or what do i need to do to make clickonce work properly?

Asked by davidam 6 days ago

WebRTC communication failure

Hi, We are using firefox as the browser client for a webrtc based video streaming application. The other client is Gstreamer webrtcbin. The communication works fine with … (read more)

Hi,

We are using firefox as the browser client for a webrtc based video streaming application. The other client is Gstreamer webrtcbin. The communication works fine with FIPS mode disabled, but it fails when we enable FIPS as part of security. The Gstreamer client sends an SDP offer to the firefox browser client, but it fails to create an answer and respond back. The WebAPI (RTCPeerConnection.createOffer) fails with below exception at application code.

"UnknownError: The operation failed for an unknown transient reason"

Also, tried to check some failure message in browser log and found as below. Not sure if it is related to the failure.

NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsICryptoHash.init]


System setup:


OS - OpenSUSE 15 SP3 Firefox version - 78.13.0esr (we also tried with version 91.10.0esr)


Any quick help will be much appreciated as we are stuck with this.

Thanks, Saurav

Asked by saurav.tce 1 week ago

Last reply by saurav.tce 6 days ago

Fire Fox won't start and I can't trouble shoot it

Recently I wanted to install Firefox on this PC (my Dell laptop). Im using Windows 10 64-bit 19044.1415 OS build. I tried to use Firefox as I have been using chrome on my… (read more)

Recently I wanted to install Firefox on this PC (my Dell laptop). Im using Windows 10 64-bit 19044.1415 OS build. I tried to use Firefox as I have been using chrome on my other past devices for years now. I tried to install FireFox multiple times for Windows 64x, but it didn't work; I used Mozilla's desktop download link. is there some particular download I need to get for my device? (all firmware is installed to its latest version)

'The Problem: I use the chrome browser literally for everything, and it is what I'm using to write this question. Anywho all other browsers, including Firefox, fail to load on my device; I've tried reinstalling, I've tried factory resetting my PC, and I've read countless articles on how to fix this, yet none has worked. The issue is when I click on the browser icon or try to run the program, Mozilla doesn't open. Instead, it shows a black screen for a split second, then nothing. And nothing works either. No amount of troubleshooting, firewall deactivating, hardware wiping, installing the latest version of java, and crap will work. It's absurd, and I'm genuinely frustrated. Can someone help me?

Asked by dhruvkberry 2 weeks ago

Last reply by dhruvkberry 6 days ago

Bookmark folders don't always open on mouseover

Hi there, I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-fo… (read more)

Hi there,

I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-folder just opens it. However for some unknown reason, some folders just don't open on hovering. By contrast, opening the "Manage bookmarks" pane shows all bookmarks are there and functional. The issue only appears in the menus, and I'm not sure when it appeared exactly.

Already tried: Renaming faulty folders: no effect Moving bookmarks into a newly created folder: no effect Moving faulty folders into an already-working folder: works, except if the folder is the one containing the root menu.

Screenshots: A working sub-menu: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-24-be01e3.png

Two different, non-opening submenus: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-43-4a4bb1.png https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-50-615eee.png

How to solve this strange issue?

Asked by gestos 6 days ago

Last reply by gestos 6 days ago

Firefox 102.0.1.8221 launch causes Windows 7 64bit to reboot

Last few days any Firefox 102.0.1.8221 launch causes my Windows 7 64bit to reboot, usually when I try to mouse click anything in Firefox after it's fired up and restored … (read more)

Last few days any Firefox 102.0.1.8221 launch causes my Windows 7 64bit to reboot, usually when I try to mouse click anything in Firefox after it's fired up and restored open tabs, however even if I don't mouse click anything Firefox will force a reboot within a minute or so.

This Firefox Win 7 reboot behaviour only started after the last Firefox update, though I would point out that around update version 100.nn I started getting failed update notifications from within Firefox which necessitated a manual newer version Firefox download and install.

Running Windows 7 in safe mode with networking on allows Firefox to function without crashing, albeit slowly and with no MSE protection available etc.

Only one crash report dated 16/07/2022 with following content: Crash ID: bp-d8383165-9c77-45e4-9929-a3ce12160527

Please note I'm sending this report via Firefox on my iMac coz that still works...

Asked by JabbaLeChat 2 weeks ago

Last reply by JabbaLeChat 6 days ago

Shortcuts tab now has nearly all blank icons

When I open a tab, I set it to default to show the shortcuts/search engine (image below). I once had 3 nearly full rows of shortcuts, now I have next to nothing. How did … (read more)

When I open a tab, I set it to default to show the shortcuts/search engine (image below). I once had 3 nearly full rows of shortcuts, now I have next to nothing. How did they disappear? And it was selective, since 3 remain that are not sponsored shortcuts or anything Firefox would care about on its own.

Any ideas as to how to fix this?

Paul

Asked by xogblog 6 days ago

Sync: Desktop W 11: FF 103.0.1 64 Bit

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syn… (read more)

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syncing the wrong way, if you know what I mean.

So, I want my ANDROID PHONE'S FF BROWSER to get the NEW PASSWORDS from my DESKTOP'S FF ACCOUNT'S BROWSERS.

How do I handle this? Also, I am NOT TECHIE AT ALL.

I added an image, and as you can see, I had to do some work on my desktop requiring setting up W11 several times. And it looks like FF is logged into past versions of my desktop.

Asked by LoveWhiteChocolateAndCaramels 6 days ago

Here's what the address bar looks like:

When you start searching in the address bar, you'll see search suggestions from Google and your browsing history. I don't understand why it is displayed. When using firef… (read more)

When you start searching in the address bar, you'll see search suggestions from Google and your browsing history. I don't understand why it is displayed. When using firefox as the main and opening a new tab, this is displayed. The new tab is set to open Google. I've tried to find out the cause, but I can't pinpoint it. The settings are the same for other browsers (Microsoft Edge, Google Chrome), but only Firefox shows this display.

Asked by sweet0670 1 week ago

Last reply by sweet0670 6 days ago

Firefox causes my computer to freeze.

Firefox freezes my computer. Using Firefox V. 103.0.1 Occasionally the work on my Windows 10 (32GB memory, 5TB M.2 and SSD drives) desktop will freeze. Mouse & keybo… (read more)

Firefox freezes my computer. Using Firefox V. 103.0.1

Occasionally the work on my Windows 10 (32GB memory, 5TB M.2 and SSD drives) desktop will freeze. Mouse & keyboard do nothing. There is a 3 MB Firefox file, one of about a dozen or so which show up in Task manger, which, when I highlight it and delete it, gets my computer working again. This is not from an add-on. I closed and restarted in Troubleshoot mode and tha 3 MB file still poppoed up.

Firefox runs fine without that file - I would like to know if it can be isolated and removed, or if there is an update or fix so it doeesn't interfere with my work. It's been around for several versions, Again, NOT from and add-on.

PLEASE DON'T GUESS -


IF YOU DON'T _KNOW_ HOW TO FIX THIS, PLEASE HAVE SOMEONE AT MOZILLA GIVE ME AN ANSWER.

Marc Stager mstager@twc.com

Asked by mstager 6 days ago

New window NOT maximized on first click

How to get FF 103.0. to OPEN a NEW window maximized when clicking a link in the current maximized window running Windows 10 Pro x64. i.e., I have a window open maximized.… (read more)

How to get FF 103.0. to OPEN a NEW window maximized when clicking a link in the current maximized window running Windows 10 Pro x64.

i.e., I have a window open maximized. It has another window/page available through a link/hot-spot within the current window. I click that link but the new window opens NOT maximized. On ONLY SOME windows, clicking that link/hot-spot WILL open the new window maximized, but ONLY sometimes. Why? And why doesn't FF open a new window maximized when the current window IS maximized?

Doesn't make good sense to this old man.

Thanks for any and all PERTINENT answers,

oldheart43

Asked by OldHeart 6 days ago

Firefox using an expired certificate instead of a current one to authenticate access to a secured website

I work at MIT, where personal certificates are issued by MIT to control access to restricted websites and campus resources. The certificates expire after a year and have … (read more)

I work at MIT, where personal certificates are issued by MIT to control access to restricted websites and campus resources.

The certificates expire after a year and have to be renewed.

For all of 2022, my Firefox correctly used my 2022 certificate to access websites, even though I also had expired 2020 and 2021 certificates stored and listed in the Certificate Manager.

Our 2022 certificates expired on July 31. I already had installed my 2023 certificate in the Certificate Manager, where it is presently listed. HOWEVER, Firefox seems to be offered up the expired certificate to all my MIT websites, despite the fact it's expired.

I have tried removing my "Active Logins" in the History:Clear Recent History... dialog, but that makes no difference.

There ought to be some way to instruct Firefox NOT to automatically pick what it used to use, and use something new, but I cannot figure out how to force such a thing.

Ideas?

Asked by furd 6 days ago

Last reply by furd 6 days ago

Favicons missing/wrong

I have some favicon that are missing or wrong. I saw that there is an extension that will reveal the cashed icon but that doesn't help. Some icons are for local locations… (read more)

I have some favicon that are missing or wrong.

I saw that there is an extension that will reveal the cashed icon but that doesn't help. Some icons are for local locations (Synology NASs) and the cashe extension just doesn't work; it reveals no icon to save.

I also saw that they are saved in some database somewhere, and the post gave a name for that database, but no location is revealed in any post and I didn't find it in a basic windows search of the Firefox programs folder. Where does the mythical database live?

I have also seen that there are some additional extensions from 7+ years ago but all of those pages se are dead.

Are favicons still a thing? How to I find and save them locally? Going to a website is a non-starter in some cases (e.g. 192.168.0.100 has no favicon file but the saved short cut does have one, so where did it come from and where was it saved to?).

Where do I go to set them so they are not wrong or the default globe?

Failing that, how do I turn favicons off because they are clearly not working correctly.

Asked by xjonx1 6 days ago

Last reply by xjonx1 6 days ago

Picture-in-Picture Settings

For the past few days, my picture-in-picture that shows up for videos always just goes to fullscreen. I am unable to resize the video or have anything else up, it just be… (read more)

For the past few days, my picture-in-picture that shows up for videos always just goes to fullscreen. I am unable to resize the video or have anything else up, it just becomes a full screen of whatever I chose which defeats the purpose, I feel, of this setting.

Please help.

Asked by amazingirl400 1 week ago

Last reply by amazingirl400 5 days ago

cannot set mail.com client as mailto handler

the mail.com webmail add-on cannot be accessed as a mailto handler, either in the settings wizard, or by searching the advanced settings wizard. I can manually add the ur… (read more)

the mail.com webmail add-on cannot be accessed as a mailto handler, either in the settings wizard, or by searching the advanced settings wizard. I can manually add the url to the settings if I can get to the settings section. Any advice?

Asked by AffBill 5 days ago

Encoding

Some webpages in Japanese (e.g. https://www.jsps.go.jp/index.html) are no longer properly displayed and I cannot seem to find a way to change the text encoding for those … (read more)

Some webpages in Japanese (e.g. https://www.jsps.go.jp/index.html) are no longer properly displayed and I cannot seem to find a way to change the text encoding for those sites.

Asked by ellenshistorylab 6 days ago

Last reply by ellenshistorylab 5 days ago

Accessing Unsynced settnings or content

Hi there, I've been using firefox as my main browser and I've created a account and using it all the time for syncing the settings, bookmarks, logins, extensions etc. BUT… (read more)

Hi there,

I've been using firefox as my main browser and I've created a account and using it all the time for syncing the settings, bookmarks, logins, extensions etc.

BUT due to some unwanted (really irritating) search suggestion were being shown to me by firefox, I had to uninstall firefox from my system.

    • Throughout the process, I'd kept syncing ON always!!

But when I installed firefox again and after loggedin, I'm syncing everything but this is restoring (syncing) very old data which doesn't have my latest bookmarks, extenstions & saved logins!!

How DO I get my all data???

URGENT PLEASE!! THANK YOU


    • Note : I'm using default "Firefox-ESR" in Kali linux 2022

Asked by deep8394yaduvanshi 6 days ago

Last reply by deep8394yaduvanshi 5 days ago

firefox corrupting windows apps

Hi Guys, over the pas month i've been gettign an error where my windows 10 apps slowly stop working, so it will start with the news and interests (clicking on it just doe… (read more)

Hi Guys,

over the pas month i've been gettign an error where my windows 10 apps slowly stop working, so it will start with the news and interests (clicking on it just does not seem to work, then the search will not work again clicking on it will not work, then eventually the start menu will stop working.

now the reason i'm posting here is for weeks i've trying to pin down the cause and today after rebuilding my windows porfile again on friday its happened again (ps the only way to resolve this issue is to rebuild my windows profile as reinstalling windows apps and store do not work), and i've looked at programs and features and firefox updated itself today.

so my thoughts are its when firefox updates itself that my windows apps start to corrupt, so has anyone else experienced this and do any of you guys have any suggestions on how to stop this happening?

i hope this makes sense

Asked by Ash 5 days ago

Web page is not loading in full

I often visit the website rsn.org. This is a media site that allows people to post comments. In the past, I never had a problem using Firefox and the pages always loaded … (read more)

I often visit the website rsn.org. This is a media site that allows people to post comments. In the past, I never had a problem using Firefox and the pages always loaded with the comment section at the bottom.

Starting this past week, the comment section is no longer visible. I did not change any settings in Firefox nor did I upgrade my OS or anything else. I queried the site owner to see if there were problems or changes that could have instigated this but there were not. I copied the url into Safari and was able to see the page as it should appear.

WHAT HAS FIREFOX DONE AND WHY??? I have read all the articles but nothing seems to address this problem which is clearly of Firefox' making. Why is Firefox blocking this access and how do I get them to stop?

Asked by treerap 5 days ago

Last reply by treerap 5 days ago