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  • Solved

All of a sudden I'm constantly getting pop up ads on my home page. How do I stop them? I keep clicking that the ads are inappropriate, or I've seen them numerous times, etc.

All of a sudden I keep getting pop up ads on my Home page, even though I click on that I'm not interested or they're inappropriate, etc. How do I stop these??

Asked by Twotutor 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Lost old firefox bookmarks

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome b… (read more)

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.

Asked by eros.bellio 4 months ago

Answered by alejiri 4 months ago

  • Solved

Hiding "The security sandbox is disabled" warning

I've purposefully used the environment variable to disable the security sandbox. How can I acknowledge and hide the persistent warning? Is there any about:config value fo… (read more)

I've purposefully used the environment variable to disable the security sandbox.

How can I acknowledge and hide the persistent warning? Is there any about:config value for it?

Thank you!

Asked by Maximiliano 3 months ago

Answered by TyDraniu 3 months ago

  • Locked

Bing homepage on Firefox

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing',… (read more)

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing', but the next time I come back to the homepage these settings have turned themselves back on. What do I have to do to retain these settings?

Asked by TV John 3 months ago

Last reply by Denys 3 months ago

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Email is not a valid email address

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a mes… (read more)

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Asked by yoanhlebarov 4 months ago

Last reply by Denys 4 months ago

  • Solved

Update download stalled

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps … (read more)

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps spinning without making any further progress. I'm on a 2020 iMac running Sonoma 14.5 My internet connection is still functioning. I'm wondering what I should do. Is there a way to just cleanly stop and start over? Or stop and continue.

Asked by cak 3 months ago

Answered by cak 3 months ago

  • Solved

Are donations to the Mozilla Foundation via the in-Firefox donation drive used to fund Firefox development

When I opened Firefox[^1] today I was greeted with a "Donate to Mozilla Foundation" page open, with the message: "You power Firefox. Now donate to make good tech the defa… (read more)

When I opened Firefox[^1] today I was greeted with a "Donate to Mozilla Foundation" page open, with the message:

"You power Firefox. Now donate to make good tech the default.

Mozilla Foundation — the non-profit behind Firefox — is building a future where technology serves people, not power.

Your donation to Mozilla Foundation keeps the internet open, private, and built for people. Donate today to make good on the promise of the internet."

Does this message mean that Donations to the Mozilla Foundation now fund Firefox development? As I understand it, previously donations were not allowed to be used by the Mozilla Corporation, which actually develops Firefox. I'd love to donate to fund Firefox development, as I feel it is a critically important open source project.

[^1]: 145.0.2 from the Mozilla Debian repository.

Asked by James Frost 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

A lot of text that wasn't underlined is now underlined

I don't remember when it started but text that wasn't underlined before such as: Names of shortcuts in new tab view Titles of YouTube videos on home page, and recommended… (read more)

I don't remember when it started but text that wasn't underlined before such as: Names of shortcuts in new tab view Titles of YouTube videos on home page, and recommended while watching a video (not on the video itself) Reddit titles and usernames (old UI)

I have checked settings as best as I can and tried disabling all extensions but still have the issue.

Asked by nicholas.yonan2435 3 months ago

Answered by nicholas.yonan2435 3 months ago

  • Solved

Help creating an account

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my a… (read more)

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

Asked by paul.Yoshida 3 months ago

Answered by James 3 months ago

  • Solved

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 3 months ago

Answered by leejasper851 2 months ago

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在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个

在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个,也不知道哪里可以调整快捷键

Asked by 2556506985 3 months ago

Last reply by Denys 3 months ago

  • Solved

Bookmark Problems

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks: First, I found that I had… (read more)

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks:

  • First, I found that I had somehow lost a large number of bookmark tags; it took me several days to restore them,
  • Next, I found that I had lost a bunch of bookmark subfolders; the bookmarks (for the most part) are still listed under their tags.
  • When I try searching for tags in Bookmarks Manager, the search yield no results
  • When I try to restore my bookmarks from a previous date, I get an "unable to process file" message.
  • When I try to open the profile folder through the debugging information page, I get a "file not found" message. After some searching, I found the profile folder not at "C:\Users\croge\AppData\Roaming\Mozilla\Firefox\Profiles\7csymh5k.default-release", but at "C:\Users\croge\AppData\Local\Packages\Mozilla.Firefox_n80bbvh6b1yt2\LocalCache\Roaming\Mozilla\Firefox\Profiles", Something seems to have gone haywire--did I miss something, or is there an error somewhere?

Asked by crogerblair1 3 months ago

Answered by crogerblair1 3 months ago

  • Solved

bookmark folders dont expand when hovering over them.

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, s… (read more)

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, so I click on the folder to expand it, and 90 percent of the time, the links in the folder do nothing when clicked on. They won't even get highlighted, (selected) I restart firefox, and all works again, for about 10 seconds, and problem occurs again. It goes without saying it gets real frustrating restarting firefox over and over and over again to use another bookmark. I've never experienced this before. This only happens for me on firefox for Linux Mint 22.1. Firefox on windows 11 does not exhibit this problem. Please help, thanks. Cheers...

Asked by E. Hoffm-ster 3 months ago

Answered by E. Hoffm-ster 1 month ago

  • Solved

security

I signed into one of my financial accounts and it said the sign in was with firefox windows 10. I have windows 11 on my computer. Is this a security issue? Fire fox sa… (read more)

I signed into one of my financial accounts and it said the sign in was with firefox windows 10. I have windows 11 on my computer. Is this a security issue? Fire fox says i am on the latest version

Asked by patrank8240 3 months ago

Answered by James 3 months ago

  • Solved

Firefox starts without application title bar

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when … (read more)

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when the application starts, but does appear when the application window is minimized and then maximized.

Asked by lplonka 3 months ago

Answered by Ed 3 months ago