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Ctrl-key is stuck after some hotkeys (Bug?)

When I press a hotkey that involves Ctrl (ie. opening a new Tab via Ctrl+T or closing one via Ctrl+W) Ctrl sometimes remains stuck until I press it again. This will cause… (read more)

When I press a hotkey that involves Ctrl (ie. opening a new Tab via Ctrl+T or closing one via Ctrl+W) Ctrl sometimes remains stuck until I press it again. This will cause issues ie. when I open a new tab and try to type a new address (or search term), and Ctrl causes new hotkeys to be executed.

I've even tried launching firefox with a new profile, and on safe mode (firefox --safe-mode -p <something-else-than-usual>), so no bookmarks, cookies or extensions should be causing this, and it will still happen sometimes. The annoying part is that this seems to be an issue with performance. It happens less-often with the empty profile and safe mode, but it still happens, especially if I had just opened a new page some tab, causing the most minute thing for firefox to process.

The problem is probably not the computer specs either (below my specs). Indeed, from what I can tell, firefox does not even seem to function particularily slow in any case. Just this ctrl being stuck seems to happen.

I have also tried disabling hardware-acceleration (and explicitly enabling it), no effect.

Other interesting facts I've discovered: - This for sure does not happen in other programs and - This does not happen with the Ctrl for all the keybinds within firefox. For example, Ctrl+A (for select all) does not trigger this

From neofetch my setup is OS: Arch Linux x86_64 Host: MS-7C56 1.0 Kernel: 6.12.8-arch1-1 Uptime: 2 hours, 10 mins Packages: 2370 (pacman), 7 (flatpak) Shell: zsh 5.9 Resolution: 3840x2160 DE: labwc:wlroots WM: sway Terminal: alacritty CPU: AMD Ryzen 9 5900X (24) @ 4.951GHz GPU: AMD ATI Radeon RX 7900 XT/7900 XTX/7900 GRE/7900M Memory: 5531MiB / 32015MiB

(I have no idea why it's reporting that I'm using Sway, I'm most certainly only using labwc, maybe labwc just reports sway for some programs for compatibility) I've installed firefox from pacman, and my current version is firefox 134.0.1-1

And finally firefox --full-version Mozilla Firefox 134.0.1 20250113214611 20250113214611

I'm not sure what else I could share at this point

Asked by teascade 5 months ago

Answered by teascade 5 months ago

  • Solved

Yahoo, I try to acess mail or yahoo and get this "https://guce.yahoo.com/consent?brandType"

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong" all searches I have… (read more)

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong"

all searches I have done to try and resolve seem to be 2019 or older with the 2024 being locked.

I type in yahoo.com, do a search yahoo, they all come up the same message. anything yahoo related I cannot load. and get this same message.

I run malware byte and Ccleaner neither solved this issue

I use Microsoft edge and have no issues.

thank you

Asked by loveless3 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

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  • Archived

Can't launch firefox stable after launching firefox nightly.

I have this message after returning from nightly version to the stable one: ``` Using an older version of Firefox can corrupt bookmarks and browsing history already saved… (read more)

I have this message after returning from nightly version to the stable one: ``` Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox. ```

Asked by SuMo Bot 6 months ago

Last reply by TyDraniu 6 months ago

  • Solved

Firefox UI elements suddenly became color inverted/black

Hello, Suddenly some UI elements became color-inverted or almost completely black, such as the tab icons in the tab bar, the website icons on the New Tab page and some i… (read more)

Hello,

Suddenly some UI elements became color-inverted or almost completely black, such as the tab icons in the tab bar, the website icons on the New Tab page and some icons in the settings menu. Also, some websites appear to have this issue, but the Samsung website is the only one I found so far with this issue.

On the same day it happened I switched to an OLED HDR-capable monitor, so I assumed it would be related to HDR, but I played around with some settings and I'm not sure anymore.

What I tried: - hardware acceleration on and off - HDR completely on and off - default light theme and dark theme, no customs themes installed - all extensions disabled (I have no extensions that would influence graphics or colors anyways) - latest update already installed - nothing else changed in the Nvidia control panel as far as I remember

None of the above helped. Any advice on this is appreciated. Attaching some pictures with the issue. Using Windows 11.

Thank you!

Asked by laurian_radu 4 months ago

Answered by laurian_radu 4 months ago

  • Solved
  • Archived

Firefox displays incorrect images and icons

Some icons and images all over some websites are being displayed wrong, I've tried refresh and reinstallation without success. I'm running Windows 11 latest stable update… (read more)

Some icons and images all over some websites are being displayed wrong, I've tried refresh and reinstallation without success. I'm running Windows 11 latest stable update. Ryzen 7 5700X RX 6750XT Monitor: Samsung Odyssey G60SD

I also tried disabling hardware acceleration and clearing cache, nothing worked.

Asked by Marcos Sanches 6 months ago

Answered by Marcos Sanches 6 months ago

  • Locked

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development. Your response Number 2 If you are refer… (read more)

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development.

Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions

My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.

Back to my original question posted here once again Recently, the video downloader helper stopped working with videos of YouTube links. The video downloader helper on the Firefox window is grey, meaning inactive. I tried using a video from a LinkedIn web page and was able to download it. Any suggestion? I recently purchased the license for a video downloader helper. Thanks Arvind [edited email from community support forum]

Asked by arvindvirmani 4 months ago

Last reply by James (On Leave) 4 months ago

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  • Archived

Trouble with my business website log in

I use the website MassageBook.com for my business scheduling and communications. Yesterday, everything worked fine. Today, for some reason, I clicked to log in through … (read more)

I use the website MassageBook.com for my business scheduling and communications.

Yesterday, everything worked fine. Today, for some reason, I clicked to log in through Firefox and it got stuck in a loop, returning to the log in page but never actually logging in. I contacted MassageBook and the suggested using Google Chrome to log in. This worked perfectly!

My preferred browser is Firefox, but it's not working for my most used website! I would appreciate this being looked into and corrected ASAP!

Pam Reynolds

Asked by preynolds61 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved

Firefox adding a slash to URLs (2nd attempt at support)

I'm trying to use a script which requires a question mark after the "dot com." I.e., if the url should be http://www.URL.com?custom_URL, it changes it to http://www.URL.c… (read more)

I'm trying to use a script which requires a question mark after the "dot com." I.e., if the url should be http://www.URL.com?custom_URL, it changes it to http://www.URL.com/?custom_URL. How to I keep it from changing the URL - and what is the point of jamming that slash in there in the first place?

This is my second attempt at getting an answer. Can't anyone help me with this?

Asked by Wisco 5 months ago

Answered by Wisco 5 months ago

  • Solved

identity.fxaccounts.enabled=false is grayed out, can't login into my account to sync the bookmarks, etc

Hello, I did a lot of search and followed all these advises: https://support.mozilla.org/en-US/questions/1229615 https://winaero.com/remove-your-browser-is-being-managed-… (read more)

Hello, I did a lot of search and followed all these advises: https://support.mozilla.org/en-US/questions/1229615 https://winaero.com/remove-your-browser-is-being-managed-by-your-organization-from-firefox/

1. I have not entry "DisableFirefoxAccounts" in "HKEY_CURRENT_USER\Software\Policies\Mozilla\Firefox". 2. I have no policies.json file in firefox directory. 3. I have a message "Your browser is being managed by your organization." in "Settings" (about:preferences). 4. In "about:policies" I have DisableFirefoxAccounts=TRUE. 5. in "about:config" identity.fxaccounts.enabled=false and grayed out.

Please help me to turn on the sync of bookmarks. All these listed issues obviously have something to do with it.

Asked by Martink444 ABC 3 months ago

Answered by Martink444 ABC 3 months ago

  • Locked

Firefox not allowing me to respond on my own blog

bold text I am getting more annoyed by the minute...very annoyed, and no one is helping me. Firefox, for whatever idiotic reason, is not allowing me to respond on my … (read more)

bold text I am getting more annoyed by the minute...very annoyed, and no one is helping me.

Firefox, for whatever idiotic reason, is not allowing me to respond on my own blog. I've just about had enough of all this nonsense. No one seems to want to fix the problem!

This is not good enough....

Asked by lee.george 4 months ago

Last reply by James (On Leave) 4 months ago

  • Solved

background-image: url("file:///C:/Tools/FF/FFbkgnd01.jpg") !important;

background-image: url("file:///C:/Tools/FF/FFbkgnd01.jpg") !important; Used to work, and does work in the regular version of the desktop app, but no longer works in… (read more)

background-image: url("file:///C:/Tools/FF/FFbkgnd01.jpg") !important;

Used to work, and does work in the regular version of the desktop app, but no longer works in the beta for desktop 135.0b9, says: "Could not load the image"

Asked by careca 4 months ago

Answered by careca 4 months ago

  • Solved
  • Archived

Suspected Firefox causing Windows crash

计算机已经从检测错误后重新启动。检测错误: 0x0000001e (0xffffffff80000003, 0xfffff8024fe57bfd, 0x0000000000000000, 0x7ffffffffffffffc)。已将转储的数据保存在: C:\WINDOWS\Minidump\121124-23453-01.dmp。报告 I… (read more)

计算机已经从检测错误后重新启动。检测错误: 0x0000001e (0xffffffff80000003, 0xfffff8024fe57bfd, 0x0000000000000000, 0x7ffffffffffffffc)。已将转储的数据保存在: C:\WINDOWS\Minidump\121124-23453-01.dmp。报告 ID: 4eb2b7ea-5553-4c6e-8d9b-44946b43f133。 微软客服诊断后的建议 链接里面有dmp文件的链接

Asked by kiacle 6 months ago

Answered by kiacle 6 months ago

  • Solved

Option-shift-space causes page refresh

I've noticed that whenever I press ⌥⇧Space (option-shift-spacebar) in Firefox Developer Edition, it causes the page to refresh. This behaviour seems to be consistent acr… (read more)

I've noticed that whenever I press ⌥⇧Space (option-shift-spacebar) in Firefox Developer Edition, it causes the page to refresh.

This behaviour seems to be consistent across devices.

Is there a way to change/disable this behaviour? It is very inconvenient, as it often causes me to accidentally trigger a page refresh when I type an em dash (`—`) in a text input (opt-shift-dash, and then type a space character after it, I'm very likely to hit opt-shift-space by mistake 🙈).

Asked by happy.gear3593 5 months ago

Answered by happy.gear3593 5 months ago

  • Solved

I can only put 5 digits out of 6 to create 2FA.

So basically, I'm trying to add a 2FA code, homever when I scanned the code using google authenticator, everything went normal. Homever, when I try to put in the code, fi… (read more)

So basically, I'm trying to add a 2FA code, homever when I scanned the code using google authenticator, everything went normal. Homever, when I try to put in the code, firefox only lets me put 5 digits but not 6. Any solutions?

Asked by TomeQ_537 4 months ago

Answered by TomeQ_537 4 months ago

  • Solved

Using notebookLM

I get a different UI when I open NotebookLM from google. My pixel tablet uses Chrome and it loads with the standard 3 panels but in Firefox I only get one screen. Everyth… (read more)

I get a different UI when I open NotebookLM from google. My pixel tablet uses Chrome and it loads with the standard 3 panels but in Firefox I only get one screen. Everything else works in the program.

Asked by buddkeith 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Firefox UI font is corrupted on macos

The UI font on Firefox UI appears to be corrupted. See screenshots attached. The app was installed recently and not used much. When I launched it today the font appears … (read more)

The UI font on Firefox UI appears to be corrupted. See screenshots attached.

The app was installed recently and not used much. When I launched it today the font appears like this. No other apps are affected.

I only have a handful of custom fonts and none overwrite any system fonts.

Asked by bojan.ristevski 5 months ago

Answered by bojan.ristevski 5 months ago