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subtitles out of sync in streaming services

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten se… (read more)

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten seconds before the actual audio plays that dialog. It doesn't occur when I am using Chrome.

Thanks.

Asked by dmbaber 2 years ago

Answered by dmbaber 2 years ago

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Update to 114.0.2

After the Firefox update to 114.0.2 on my WIndows 10 desktop computer, the display of the Google Voice website became all garbled and vertical scrolling stopped working,… (read more)

After the Firefox update to 114.0.2 on my WIndows 10 desktop computer, the display of the Google Voice website became all garbled and vertical scrolling stopped working, making it impossible to read new next messages. My laptop, which has been turned off and has not taken the update, is still running the previous version and does not have the problem. I'm wondering if others have had the same issue.

Asked by Jeff B 1 year ago

Answered by Jeff B 1 year ago

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Unable to reduce address bar height for 113.

I am trying to make the address bar thinner (reduce the height), but after trying all the recommendations on the Internet, I did not succeed. I did this through the userC… (read more)

I am trying to make the address bar thinner (reduce the height), but after trying all the recommendations on the Internet, I did not succeed. I did this through the userChrome.css file and by minimizing the icons. Please help.

Asked by booya 2 years ago

Answered by cor-el 1 year ago

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"Your Browser Is Being Managed By Your Organization" suddenly appeared in my Firefox 114 settings page

I've looked into this situation, and none of the solutions submitted online work. I went to about:preferences, and set "security.certerrors.mitm.auto_enable_enterprise_r… (read more)

I've looked into this situation, and none of the solutions submitted online work.

I went to about:preferences, and set "security.certerrors.mitm.auto_enable_enterprise_roots" to false, but "security.enterprise_roots.enabled" is set to true and locked; I can't change it.

First of all, I am not using Avast, AVG, Kapersky, etc. antivirus; I'm using Win 10's built-in security suite, so it's not my antivirus causing it.

To double check that, I opened the Registry and went to " HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\" and "HKEY_CURRENT_USER\SOFTWARE\Policies\Mozilla\Firefox\", looking for a Mozilla\Firefox\Polices key, and neither one had any Mozilla keys.

I even checked the Autoconfig settings, and found no settings in the JS file that had anything to do with Enterpise Roots (I renamed the file temporarily to disable it), but I still can't disable security.enterprise_roots.enabled

I have no "Organization"; I'm an independent home user, so needless to say I'm concerned that Firefox is suddenly saying some organization is controlling my Firefox.

Win 10 Home Ver. 22H2 OS Build: 19045.3086 Windows Feature Experience Pack 1000.19041.1000.0

Antivirus/Firewall: Windows 10 Security

Firefox: 114.0.2 (64 bit)

Asked by Bobby 1 year ago

Answered by Bobby 1 year ago

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"Current view" button missing since Firefox v106.0

This button was one of my favorite things about the Firefox internal PDF viewer. It allowed me to quickly save a bookmark of where I am in a .pdf file. I went back and fi… (read more)

This button was one of my favorite things about the Firefox internal PDF viewer. It allowed me to quickly save a bookmark of where I am in a .pdf file. I went back and figured out this seems to have been removed in v106.0 when they added an edit feature.

Is there anywhere else in the application to save the bookmark to your exact location in a .pdf file?

Or is there a way to return this button to the application?

I attached a screenshot of the button.

Asked by WhatWeSow2023 2 years ago

Answered by cor-el 2 years ago

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Pop-Up Notifications

I like the Firefox notification at the top of the browser that says "Firefox prevented this site from opening a pop-up window." However, I recently accidentally clicked "… (read more)

I like the Firefox notification at the top of the browser that says "Firefox prevented this site from opening a pop-up window." However, I recently accidentally clicked "Don't show this message when pop-ups are blocked."

I can't find any way to *undo* this choice. How can I get this notification to start appearing again whenever Firefox blocks a pop-up? I feel like this should be an easy checkbox somewhere, but I can't seem to find it.

Asked by roadrunner210 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox refuses to connect to my NAS admin page

I have a (quite old) Iomega 2 NAS in my local network. I have to connect to the admin page to change some settings, but FF responds with SSL_ERROR_UNSUPPORTED_VERSION, wi… (read more)

I have a (quite old) Iomega 2 NAS in my local network. I have to connect to the admin page to change some settings, but FF responds with SSL_ERROR_UNSUPPORTED_VERSION, with no option to bypass.

It's my own NAS, in my own local network. How can I bypass this (in this case stupid) restriction? I know it's safe, I know no harm can be done, still I can't get to this page.

Asked by avdwollenberg 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Websites

There at least 3 websites now that I cannot open, straighttalk.com, kbb.com, and redbox.com. Last month I could open these websites, before that I could not, now I canno… (read more)

There at least 3 websites now that I cannot open, straighttalk.com, kbb.com, and redbox.com. Last month I could open these websites, before that I could not, now I cannot again. I have had this problem for months. I have emptied my cache, I keep firefox up to date, and I have restarted my computer and browser multiple times. This is the error message I get from straighttalk.com:

Access denied Error 15 www.straighttalk.com 2023-06-26 13:48:00 UTC

This is the error message I get from kbb.com Access Denied You don't have permission to access "http://www.kbb.com/" on this server.

This is the error message I get from redbox.com 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Any help would be greatly appreciated. Thank you Nicki

Asked by Nicki Z. 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Sorting bookmarks issue

Hi - Here's my problem. I have a folder in my bookmarks titled Current Bookmarks. It contains both subfolders and bookmarks. When I go to Manage Bookmarks, select that … (read more)

Hi - Here's my problem. I have a folder in my bookmarks titled Current Bookmarks. It contains both subfolders and bookmarks.

When I go to Manage Bookmarks, select that folder, and use the Views/Sort/Sort by Name.A-Z sort order, the subfolders aren't shown in alpha order. Any new subfolders I create end up at the bottom, listed after the page bookmarks.

Is there any way to get all the subfolders to sort properly?

Thanks for your help!

Asked by kathleen4 1 year ago

Answered by cor-el 1 year ago

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accessing outlook live

I don't know if this is a firefox or outlook problem, but I can no longer access outlook live (https://outlook.live.com/mail/0/) from my main screen. Blank page. Oddly … (read more)

I don't know if this is a firefox or outlook problem, but I can no longer access outlook live (https://outlook.live.com/mail/0/) from my main screen. Blank page. Oddly enough though, I can access it by going to "private browsing." So I'm guessing there's a setting that's keeping outlook from loading, but I don't remember changing any settings recently, so I'm stumped. This has been happening for only the past 3 days.

Asked by denbetsy2 2 years ago

Answered by cor-el 2 years ago

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Cookies pop-up disappears before I can make a selection.

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. How… (read more)

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. However, the pop-up disappears before I have a chance to click on any choice or even finish reading the first line. I'm not sure what settings I need to change to allow me to make a choice on the pop-up. Please advise. Thanks.

Asked by BigO 1 year ago

Answered by cor-el 1 year ago

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Automatic dynamic theme to show name of profile in browser header

I use multiple Firefox profiles. I would like an EASY way to see the name of the Firefox profile somewhere on the screen. The attached image shows a theme I created whi… (read more)

I use multiple Firefox profiles. I would like an EASY way to see the name of the Firefox profile somewhere on the screen. The attached image shows a theme I created which shows the name of the profile on the menu bar. I forgot exactly how I did it, but it involved typing this in a Word document, taking a screenshot and turning it into a jpeg, crop the image, upload it as a theme, then test it. Repeated several times until I got it to work.

I don't need or want fancy graphics here. I just need the name of the Firefox profile to appear somewhere in the window. In my fantasy world, there would be an option to include this name in the window Title bar.

Asked by dan400man1 1 year ago

Answered by Paul 1 year ago

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tabs NOT highlight links

How do I tell firefox's tab key not to go to links, only form fields. That is, if you go to https://visca.com/apac/dites/, hitting 'tab' should take you to the form field… (read more)

How do I tell firefox's tab key not to go to links, only form fields. That is, if you go to https://visca.com/apac/dites/, hitting 'tab' should take you to the form field [Cerca], whereas now it scrolls through all the links first.

Thanks in advance, Lou

Asked by louhevly 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Discord time is incorrect by 10 hours and 30 mins

My discord time has been broken and I've asked the discord support but they said to ask here if there's any issues with firefox itself. I've closed and reopened the page… (read more)

My discord time has been broken and I've asked the discord support but they said to ask here if there's any issues with firefox itself. I've closed and reopened the page multiple times, used a vpn, cleared cache and cookies, and even tried and restarted my computer but the issue persists. Any help would be appreciated, thanks.

Edit: this issue only exists within firefox, not with any other browsers nor the app.

Asked by dark.druid07 1 year ago

Answered by dark.druid07 1 year ago

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Disable "Firefox suggest" drop down list. (Not autocomplete text, just extra ones)

When I start typing, there's a feature that is not very good for my privacy: "Firefox Suggest" - it shows off my web history to anyone looking at my screen, complete with… (read more)

When I start typing, there's a feature that is not very good for my privacy: "Firefox Suggest" - it shows off my web history to anyone looking at my screen, complete with thumbnails for all the websites. How can we stop it?

Asked by lantai 1 year ago

Answered by cor-el 1 year ago

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'System theme — auto' does not work and causes CPU usage 100%

'System theme — auto' does not work and causes CPU usage 100% I noticed this July 1 an increase in CPU usage of up to 100% when viewing videos on YouTube from Mozilla. I … (read more)

'System theme — auto' does not work and causes CPU usage 100% I noticed this July 1 an increase in CPU usage of up to 100% when viewing videos on YouTube from Mozilla. I removed all my add-ons without improvement. I noticed that this phenomenon did not occur when viewing in 'full screen' but only in a window. By disabling the 'System theme — auto' theme, the problem disappeared. I noticed that this theme was updated to version 1.3 today July 1st. I add that this theme, which is supposed to follow the system theme, does not work correctly under Windows 10 when, as for my system personalized theme have been set. I have ‘title bar and windows borders’ in green option for active windows and in purple for inactive windows. Mozilla displays the 'title bar' in black.

Asked by PasBo 1 year ago

Answered by PasBo 1 year ago

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Unitron hearingaids play Windows sounds but not firefox video. Works ok in Chrome.

After searching and only finding old outdated post of other subjects. This is unique to hearing aids Bluetooth connection. I can hear from my hearing aids the sound made… (read more)

After searching and only finding old outdated post of other subjects. This is unique to hearing aids Bluetooth connection. I can hear from my hearing aids the sound made by windows but even with the sound setting pointing to the hearing aids no sound from a Firefox video. Must be the player problem. I don't know. Does the player need to be upgraded?

Asked by Simson FireFox 1 year ago

Answered by Simson FireFox 1 year ago