Showing questions tagged: Show all questions
  • Solved
  • Archived

New bookmarks not showing on toolbar, but exist in library

Hi, I got an issue that bookmarks are saved in the library, but this doesn't reflect on the Bookmark toolbar. I have already removed the entire profile, did a reinstall… (read more)

Hi,

I got an issue that bookmarks are saved in the library, but this doesn't reflect on the Bookmark toolbar.

I have already removed the entire profile, did a reinstall .. nothing seems to reset it. When I perform a backup, the entries are also in the backup json.

I hope somebody can help, this started happening recently it seems.

Thanks in advance!

Asked by Mathé de Wit 1 year ago

Answered by Mathé de Wit 1 year ago

  • Solved
  • Archived

Is there a way to reset my Firefox password without losing my data?

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even tho… (read more)

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

Asked by Isaac Mellington 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Import Extensions from Chrome

Anyone know if there is a way to import Google Chrome extensions into Firefox. I am moving over and want to make it easy. When I search all I get is bookmarks which I kno… (read more)

Anyone know if there is a way to import Google Chrome extensions into Firefox. I am moving over and want to make it easy. When I search all I get is bookmarks which I know how to do.

TIA!

Ron

Asked by Ron 2 years ago

Answered by TyDraniu 2 years ago

  • Solved
  • Archived

Netflix overheating Firefox

Hi. I've noticed in the last few months that my Mac Book Air overheats badly after just 20 mins watching Netflix. I've had it checked and the insides are clean and the fa… (read more)

Hi. I've noticed in the last few months that my Mac Book Air overheats badly after just 20 mins watching Netflix. I've had it checked and the insides are clean and the fan is fine. Thanks.

Asked by Seb 2 years ago

Answered by Seb 2 years ago

  • Locked
  • Archived

"Your browser look a bit unusual" message keeps me from using Firefox

For the past two weeks I am getting a message: Your Browser Looks Bit Unusual, what is this and how can I resolve this issue. I can't use Firebox. Google seems to works a… (read more)

For the past two weeks I am getting a message: Your Browser Looks Bit Unusual, what is this and how can I resolve this issue. I can't use Firebox. Google seems to works and other browsers.

Asked by pamdavis2 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Can Websites track my Theme?

Can websites i visit track my browsertheme for example system default or light or dark theme? I like the dark theme but i'm not using it because i fear it makes my browse… (read more)

Can websites i visit track my browsertheme for example system default or light or dark theme? I like the dark theme but i'm not using it because i fear it makes my browser much more unique, is that so? If so, is there a preference or another way to prefent websites from tracking my browser theme?

Asked by Firefox_Beginner 1 year ago

Answered by Amelia 1 year ago

  • Solved
  • Archived

GMail time only off in Firefox

Hello, I have a strange issue. When I am in Gmail using Firefox, my time is off by 5 hours. I can open Gmail in Edge and the time is correct. I have 2 time zones listed… (read more)

Hello, I have a strange issue. When I am in Gmail using Firefox, my time is off by 5 hours. I can open Gmail in Edge and the time is correct.

I have 2 time zones listed in my Google calendar. I removed the secondary one and the time still stays the same.

One posted mentioned that they changed the computer time zone and this resolved the issue. I tried that and still get the same incorrect time.

I can log into my laptop and I get the same issue with Firefox being 5 hours off but Edge being right on time.

Any input would be greatly appreciated. Thanks Mike

Asked by mikewp 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

My up-to-date Firefox has broken something causing FF to crash. Need to use older version. Please stop update notices.

Just paid $150.00 for a remote session from my computer store. Advice is: My older computer (2004)and it's graphic capabilities aren't compatible with newest FF. So I'll … (read more)

Just paid $150.00 for a remote session from my computer store. Advice is: My older computer (2004)and it's graphic capabilities aren't compatible with newest FF. So I'll stick with older version (9) until I decide to get new computer. Firefox is my preference, but if I update, it's likely to break again. Please tell me how to stop all update notices. It is maddening. Or, if you can do it, please do. I don't want to use the others. It has crashed twice, just FF, in the last few days. A system restore saved me, but I updated and lost it. Can you help this not wealthy person? I thank you for your fine product, and your help.

Asked by ratguard 1 year ago

Answered by Chaython 1 year ago

  • Solved
  • Archived

wrong version of Firefox reported via www.whatismybrowser.com

When logging into my financial institutions website it reports back that I have version 91... of the Firefox browser installed and that it isn't supported. I actually hav… (read more)

When logging into my financial institutions website it reports back that I have version 91... of the Firefox browser installed and that it isn't supported. I actually have version 101.0.1 as reported by the browser itself. I called them and they asked me to check my version of Firefox by using www.whatismybrowser.com and it reports back that I'm running version 91. Can you help?

Asked by address201 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Cannot Use PDF Viewer - 2022 Version

I cannot use the PDF Viewer on Firefox 91.5.0esr (64-bit). Instead, I get an incessant popup asking what to do with the file. I've tried: Selecting `Firefox` as the p… (read more)

I cannot use the PDF Viewer on Firefox 91.5.0esr (64-bit). Instead, I get an incessant popup asking what to do with the file. I've tried:

  1. Selecting `Firefox` as the program to open the PDF. A new tab opens along with the popup.
  2. Selecting `Firefox.exe`. Same deal
  3. Modifying Preferences -> Applications -> "Portable Desktop Format ... (app or binary)" to Firefox. It won't let me - I can choose anything else or any other program, but choosing "Firefox" won't stick
  4. Opening Firefox in "Troubleshoot Mode" (Help -> Troubleshoot Mode) then attempting all of the above. The setting still doesn't stick.
  5. Disabling Hardware Acceleration, as one person cited that.

Every other thread has either cited changing the setting for PDF's to "Open in Firefox" or various names. Fear not, I've tried that, and am still at an impass. Any help beyond that is appreciated :)

Asked by Spencer 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Firefox version confusion

Firefox is telling the world that it is version 91: confirmed by websites are telling me that my 91 installation is out of date, further confirmed from this page below sh… (read more)

Firefox is telling the world that it is version 91: confirmed by websites are telling me that my 91 installation is out of date, further confirmed from this page below showing

   Firefox version (optional): 
   91.0

Under Settings/Firefox Updates I see "Version 97.0.1 Firefox is up to date."

Anyone know what's going on?

I have done my best to suppress browser and OS fingerprinting. Is that the cause? I also note that under 'Troubleshooting information" below the page shows "We can't automatically get your browser's troubleshooting data"

Asked by box1291 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Firefox does not recognize many content types

Recently the majority of content types have disappeared from the Applications section in the Settings. (See the attached screenshot) Even Word and other MS Office files a… (read more)

Recently the majority of content types have disappeared from the Applications section in the Settings. (See the attached screenshot) Even Word and other MS Office files are not on the list any more. Consequently, when I open a Word file, Firefox asks me where to save it and does not offer to either save it or open it.

I tried editing handlers.json file and added an entry for PDF files. Now upon clicking on a link that leads to a PDF file, Firefox prompts me to open it or save it. However, if I choose to open it, the file gets saved in the Downloads folder, rather than Temp folder like previously. The result is that the Downloads folder gets filled with files that I have opened but did not want to save and keep.

I created a new Firefox profile to see whether the previous list of content types would return. This did not work, and the new profile, too, shows only a few content types.

What could be the problem? Thanks.

Asked by allcort 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Diagonal RGB lines appearing instead of some images

On some websites, such as https://mapgenie.io/elden-ring/maps/the-lands-betweenm images appear as these diagonal lines. Opening these websites in other browsers doesn't p… (read more)

On some websites, such as https://mapgenie.io/elden-ring/maps/the-lands-betweenm images appear as these diagonal lines. Opening these websites in other browsers doesn't present the same issue.

Asked by Doomwad765 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Need help with custom Firefox config

There are multiple screenshots attached below, 2 of them showing setting marked in red. Those settings are pre-configured with the firefox.cfg file. I would like to also … (read more)

There are multiple screenshots attached below, 2 of them showing setting marked in red. Those settings are pre-configured with the firefox.cfg file. I would like to also pre-configure a list of other settings. You can also find those other settings below.

Anyways, i remember someone from this forum told me there is no "official documentation" for the firefox settings which are listed in about:config. Is there an "inofficial documentation"? If you could reply with the exact setting that i have to change according to the screenshot attached below that would be awesome, otherwise an URL for some sort of documentation would be welcome..

Basically all the setting i want to change exists and can be manually edited using the firefox settings, but theoretically could be easily pre-configured with the firefox.cfg.

All i need are setting-names/ids.

Asked by Firefox_Beginner 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Linux Firefox not accepted by online sales websites in Zorin OS and Linux Mint

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15Y… (read more)

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15YO Dell Dimension 900.

I've had no problems with Linux Firefox for many years. I do not use any other Non-Linux OSes. Linux Mint updates Firefox regularly and so do I in that OS. I'm currently in a free version of Zorin which doesn't seem to push out updates, so my Zorin Firefox may be sadly out of date.

At any rate, today in Zorin, when I went to several of the bigger online sales platforms, they refused to accept my Firefox and suggested Chrome, Opera, and Safari; Target suggested Firefox.

Went to Mozilla to try and upgrade, but it didn't offer the Linux browser automatically when it read my computer. I was only offered the Windows browser. This may be because the computer is an old Dell Windows machine that I converted to Linux or it may not. I've never had this happen before.

Yesterday in Linux Mint, in which Firefox is upgraded at least weekly, the same thing happened once with a big online retailer. They said my browser was outdated and unsafe.

What's going on? I'm wondering if Linux OSes are simply not being accepted when the big retailers are doing software upgrades, or is something going on with Firefox?

Asked by vineyridge 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Locked
  • Archived

Has Mozilla gone mad? Facebook Partnership!!??

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta ->… (read more)

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta -> Facebook, lately i really question the mental health of Mozilla, first a unique identifier, now a partnership with zucking facebook, what's next? Let me tell you something, if you are a privacy company then get the zuck away from companies who don't give a damn zuck about privacy -> facebook, mozilla can NOT simply make a deal with facebook and claim "oh dont worry it's ok your privacy is secure, bullsh!t.

You know what, i have been using Firefox since i first accessed the internet with a webbrowser, now hear this -> one more negative thing from mozilla and that's it, bye mozilla you have lost your way.

While this is only me speaking here, MANY people have already quit firefox because of what mozilla has been doing recently. Continue what you are doing now, and soon your greatest product -> firefox will be dead. When privacy partners with tracking & spyware this is the definition of suicidal behaviour. I really worry about Mozillas Mental Health lately.

I will copy paste this post to a few other mozilla releated forums, let's see how long it stays on before censorship happens.


Here a few comments from reddit users on this topic:

The article says what it says, but we all have a long memory of Facebook/ Rebranded Facebook being a company that is horrible, and not to be trusted when they put out a press release. -Nailed it

I’ve been using Firefox since like 2002. I never stopped. I really hope I don’t have to soon. I will give them the benefit of the doubt. -Nailed it

Facebook is one company you should keep away as far as possible. -Nailed it

Then read the article, and see that this is a case of Mozilla working with Meta to maintain privacy. -This person must have mental issues, time to see a doctor asap!

Asked by Firefox_Beginner 1 year ago

Last reply by AliceWyman 1 year ago

  • Solved
  • Archived

Installing Firefox having ESR already installed

I've been using Firefox ESR for some years. Now I would like to know the best way to use and try the "normal" version of Firefox. Can I install it without uninstall ESR? … (read more)

I've been using Firefox ESR for some years. Now I would like to know the best way to use and try the "normal" version of Firefox. Can I install it without uninstall ESR? Or must I do a clean install of Firefox after getting rid of ESR? If this is the case, what must I do to keep my profile, bookmarks, etc?

Asked by nogueira46 2 years ago

Answered by AliceWyman 1 year ago

  • Solved
  • Archived

Themes are synced even though I've disabled it with lightweightThemes and activeThemeID

Hello, I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme… (read more)

Hello,

I have 3 different profiles and I'd like to have a visual indication of the currently active profile. I've found that using themes is the best option (a red theme for production, green for test, grey for default) but I can't prevent Firefox Sync to sync the active theme between my profiles.

I have set both services.sync.prefs.sync.extensions.activeThemeID and services.sync.prefs.sync.lightweightThemes to false and restarted all my Firefox profiles.

After a while, all windows/profiles are synced to the same theme.

Are those settings really read by Firefox Sync ? I'm on Windows 10, Firefox 91.10.0esr (32-bit)

Thanks in advance for your help !

Asked by Cédric 1 year ago

Answered by cor-el 1 year ago