Showing questions tagged: Show all questions
  • Solved

Can't login to 53.com with Firefox on Mac, but can on Windows

We generally can't access 53.com using Firefox (102.0.1 (64-bit) on MacOS on our M1 Macbook Air, but can on Windows 11. All software versions are current, and we even pe… (read more)

We generally can't access 53.com using Firefox (102.0.1 (64-bit) on MacOS on our M1 Macbook Air, but can on Windows 11. All software versions are current, and we even periodically encountered this on our Mac with past versions of Firefox and MacOS software. Clearing cookies and cache has sometimes helped, but is not working now. There is no error code displayed, the signin in box simply has its three dots continuing to cycle indicating that it is working, but the status bar is not displaying the "transferring data from onlinebanking.53.com" url as it does on Windows, per the attached screenshot. Created the attached screen shot from Windows, but this is where it hangs on the Mac. Also, this happens whether the extensions are enabled or not, and there are far fewer extensions on the Mac browser, primarily Lastpass and Grammarly. BTW, the site works fine on Chrome on both systems, but we obviously want to stick with Firefox.

Any suggestions on how this can be resolved once and for all would be greatly appreciated!

Thanks and regards,

Howard

Asked by hij2001 2 months ago

Answered by Terry 2 months ago

  • Solved

[Windows] Can't disable displaying "media control" on lock screen even if turned off via advanced settings

Procedure is written on this article: [[Tip] Enable Firefox to Show Media Controls on Windows 10 Lock Screen – AskVG](https://www.askvg.com/tip-enable-firefox-to-show-med… (read more)

Procedure is written on this article: [[Tip] Enable Firefox to Show Media Controls on Windows 10 Lock Screen – AskVG](https://www.askvg.com/tip-enable-firefox-to-show-media-controls-on-windows-10-lock-screen/#:~:text=If%20you%20are%20using%20Windows,enabled%20preference%2Fflag%20to%20False)

Windows has feature that displaying media control popup on its lock screen. Firefox has an option to turn this off via advanced setting, but turn "media.hardwaremediakeys.enabled" to "false" doesn't stop showing it up.

Also, on certain website (in my case tweetdeck), control screen of previously viewed and closed video is keep showing up and can't erase it unless restarting browser.

I asked this question on Microsoft forum but suggested it's Firefox issue. Does anyone have same problem? How can I fix this?

Asked by bleepblopp 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Unable to play some videos on "The New Daily" (AU) site Error code 242632

There are some videos on this News site; https://thenewdaily.com.au/news/politics/australian-politics/2022/07/26/anthony-albanese-challenges-paul-bongiorno/ Error code 2… (read more)

There are some videos on this News site;

https://thenewdaily.com.au/news/politics/australian-politics/2022/07/26/anthony-albanese-challenges-paul-bongiorno/

Error code 242632 "The video cannot be played on this browser"

Asked by Bozwell 2 months ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Icons changing to the same "world" type symbol for everytyhing.

Hi there, All the icons on the taskbar when I open up Firefox have disappeared... and I now have the same "world" type symbol for everything. I've Googled and followed i… (read more)

Hi there,

All the icons on the taskbar when I open up Firefox have disappeared... and I now have the same "world" type symbol for everything. I've Googled and followed instructions, but I'm not seeing what the instructions are telling me to look for, so I can't make the changes.

Can you please send me a step-by-step on how to resolve this. I can't even 'open a page in a new tab'. That function has also disappeared.  ?????

I don't know what could have caused this. Would appreciate your help.

Cheers, Carolyn

Asked by chill285 2 months ago

Answered by cor-el 1 month ago

  • Solved

Why Firefox suddenly start to delete my history before 3 months ago

This story is a bit long, but please be patient. I have used firefox for over 10 years, it can keep about a year's or 1.5 year's history (randomly expiration). So, I save… (read more)

This story is a bit long, but please be patient.

I have used firefox for over 10 years, it can keep about a year's or 1.5 year's history (randomly expiration). So, I save places.sqlite per half year if I remember.

I have so many places.sqlite's backups. These backups proved that, in the past, firefox only delete some "expired" history records about one year ago or earlier in these years.

But suddenly Firefox started to only keep history in 3 months.

I save my profile in a path : "C:\Users\Admin\Documents\Firefox" and use -profile C:\Users\Admin\Documents\Firefox in shortcut.

And let's tell what happened(a bit complicated.)

I installed windows 10 in 24, July, in another harddisk. I entered the new windows, installed a firefox, and used my old profile as usual. It looks normal, until I returned to my old Windows 10, I noticed that, my history is kept for only three months and the left is gone.


I first thought that, the version in the new windows had wrong settings and deleted the old history, so I restored the backup, which is 2021.6.4-2022.7.24. But Firefox continued to delete my old "expired" history, after a while. This never happened before. (I am still in old windows now, from now on everything happened in old Windows 10)


Ok, I assumed that the new firefox in new windows 10 "comtaminated" my whole profile. After a really hard try I still can't find out what is the comtamination. So I created a brand new profile, copied:

all extensions and its settings, cookies, passwords, etc. just a few json and sqlite files.

And then I recovered the places.sqlite with my 2021.6.4-2022.7.24 version, which has about 60,000+ history.


And---guess what, firefox still deleted my old history.

This never happened before, for so many years.

Firefox used to delete "expired" history, that's true, but still can keep more than a year's records. But since I installed the new windows everything changed. I don't know why, and I don't even know their correlation between all these things.

I have to keep history more than a year because I need to check many records. 3 months is unacceptable.

Version: 102; which is months ago's version but it still delete my history! Actually I tried 100-104, same results.

I tried every possible idea, but it just delete my old history.

In conclusion, since the firefox(not international version, but local version by our country's official web) "comtaminated" my profile, I can no longer return the status that firefox keeps more than 1 years's record. I tried all possible methods, for example make a clean new firefox and only put my old places.sqlite(2021.6.4-2022.7.24) inside, but it just delete it to only 3 months left.

Everything sounds like magic. But I am a programmer too, and I don't believe magic. I checked the source code of history expiration. (decko-dev )(Yes, it doesn't have anyway to absolutely ensure preventing from deleting, but I can't find any code that just precisely keep 90 days' history, either.) I am not sure whether I found the right place.

My questions are below: 1. If firefox doesn't keep so many records all the time, then why I have so many backups with more than a timespan of 1+ years in these years(from firefox 20+ to now)? I used firefox for many years, I changed my profile or create new profile for so many times with so many versions, but none of them delete my history only 3 months left, at least give me one year+ left. 2.Did I correctly find the correct source code? 3.What triggered the firefox started to delete my "expired" history so precisely, only 90 days left? 4.I need a method to return to before 24.June, the time firefox history manager works well.

I am not local, so some words may be wierd, please forgive me. Any any information will help.

Asked by IceTemple 1 month ago

Answered by cor-el 1 month ago

  • Solved

High number of processes for Firefox 102.0.1esr with only one tab; How to reduce

Hi, I am testing v102esr of Firefox for a rollout in September. One of this issues I have come across is the extremely high number of processes started when opening Fire… (read more)

Hi,

I am testing v102esr of Firefox for a rollout in September.

One of this issues I have come across is the extremely high number of processes started when opening Firefox.

We have our own website run via Windows Server using IIS. The home page has no remote content - it's all local so I don't believe any remote content is being opened. There is only one tab open.

For each new tab I open I get at least one additional process. So with 10 tabs opened I ended up with 24 processes.

In FF91esr this was 3-5 processes. I also noticed under performance settings I can no longer specify the number of processes.

Is there any way to reduce this number to something more sane, like 3-5?

Also, why is there a Console Window Host running under Firefox?

Is the Node.js also new? I don't recall seeing it before

thanks

Asked by citizen1138x 1 month ago

Answered by Terry 1 month ago

  • Solved

Bookmark dialog disappears in 3 seconds

Hello, Since recently the bookmark dialog has changed its behaviour, and to worse from my perspective. If I don't do anything for about three seconds, the dialog closes a… (read more)

Hello,

Since recently the bookmark dialog has changed its behaviour, and to worse from my perspective. If I don't do anything for about three seconds, the dialog closes and the bookmark is saved to a place where I most likely don't want it to be saved. Is there a way to get rid of the three second time limit? Thanks!

It's not necessary to read further to answer my question. Bellow I'm going to give some criticism and express frustration about this new feature (or is it a bug?). The criticism is not directed towards the nice people here who give support to users who have problems.

I understand that developers get new ideas and want to put them into practice, but if you change an often used behaviour like this, I don't think it's user friendly to just change the behaviour without asking the user if he want's that behaviour. Personally I don't see how the automatically disappearing dialog helps me (it's very easy to click Esc if I change my mind about bookmarking a page), but I keep experiencing how it makes my browsing experience worse, as I often pause for a moment for example to think what name I'm going to give for the bookmark, or where am I going to place it.

In practice this change has wasted at least an hour of my time (to find an explanation and (in vain) a solution to fix the behaviour), made me annoyed, and based on the comments here and other places, made quite a few other people annoyed too.

Please, when you change the behaviour of Firefox in the future, before changing the behaviour for an individual user, ask him first if he even wants the change. For example show him a dialog where he is told that "we have this new feature where your familiar dialog keeps disappearing every three seconds for no reason so that you get the pleasure of invoking it again...and again...and again. If you want to have that feature, check the box on the left".

Asked by ari.torhamo 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

login issues

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not t… (read more)

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Asked by robertshill 2 months ago

Answered by Terry 2 months ago

  • Solved

CAnnot enable extension in private browsing

Hi, the squarepage extension was recently disabled due to security concerns. The settings indicate that it can still be used in private mode. I followed the linked instru… (read more)

Hi, the squarepage extension was recently disabled due to security concerns. The settings indicate that it can still be used in private mode. I followed the linked instructions, but there is still no enable slider.

How can I enable this ?

Thanks

Asked by serenity645-joe2 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Firefox saves files before opening them

I chose the option to open pdf files (for example) on Firefox. But Firefox first downloads them to my "download" directory and only than opens it with Acrobat. My "downl… (read more)

I chose the option to open pdf files (for example) on Firefox. But Firefox first downloads them to my "download" directory and only than opens it with Acrobat. My "download" directory now is full with garbage files that I need to delete manually. Is there any good option how to disable this "feature"? I would prefer not to see all the garbage files at all.

I changed "browser.download.improvements_to_download_panel" to false. Doesn't work.

Asked by michloz 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Download History - remove "delete" option

Hi, Is there a way to remove the "delete" option when right clicking on items in the download history? It's unfortunately right above 'remove from history' and easy to mi… (read more)

Hi,

Is there a way to remove the "delete" option when right clicking on items in the download history? It's unfortunately right above 'remove from history' and easy to mis-click. It has no confirmation and permanently deletes the file(s) without sending to the recycle bin which is quite annoying - especially as I'm not sure why you'd want to use this menu to delete something you just downloaded.

Thanks

Asked by lemming3k 1 month ago

Answered by cor-el 1 month ago

  • Solved

Automatic download attachments

How can I disable the annoying function of automatic download of attachments every time I access one even though I used to be able to just open them or decide to download… (read more)

How can I disable the annoying function of automatic download of attachments every time I access one even though I used to be able to just open them or decide to download. Tired of deleting every blasted file into recycle when I don't want this. It doesn't matter if I select "ask where to download" box is checked.

Asked by wb2yqh 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Cannot upload photos on this site - Mozille Support

On the console log, it is giving a bad gateaway for the post request when I am trying to add photos from the attach option given below. Same issue on mobile app as well. … (read more)

On the console log, it is giving a bad gateaway for the post request when I am trying to add photos from the attach option given below. Same issue on mobile app as well.

Asked by Amay 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

FireFox no longer has Open New Window under File menue

I just tried to open a new window using File, New Window. It is GONE. I always use that. Now all I get are New Tab New Container Tab (grayed out so I can't select that)… (read more)

I just tried to open a new window using File, New Window. It is GONE. I always use that. Now all I get are New Tab New Container Tab (grayed out so I can't select that) New Private window, some other stuff.

The same is true if I right click. I get: Open Link in New Tab Open Link in New Private window.

What did I do to cause these changes?

Asked by petejc 2 months ago

Answered by user104147805413306348376805769878442569366 2 months ago

  • Solved

Youtube Suttering

The video's play fine, but when I click off the browser into another app, the video begins to lag and stutter. I've tried to mess with the Performance settings to no ava… (read more)

The video's play fine, but when I click off the browser into another app, the video begins to lag and stutter.

I've tried to mess with the Performance settings to no avail - also disabled extensions with the same result.

Asked by jazz 2 months ago

Answered by jazz 2 months ago

  • Solved

Firefox adds national suffix to the website

Hi, I live in Switzerland. When I type website address: https://www.pokemon.com Firefox changes it constantly (and instantly) to: https://www.pokemon.com/de/ which is use… (read more)

Hi,

I live in Switzerland. When I type website address: https://www.pokemon.com Firefox changes it constantly (and instantly) to: https://www.pokemon.com/de/ which is useless to me because I don't know German.

Could you help me with that?

Asked by malecek1 2 months ago

Answered by cor-el 2 months ago

  • Solved

passwords gone after firefox refresh

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all … (read more)

today I got a message that says your Firefox is slow and it suggested refreshing it,, it also said that my info won't be affected and after it started I noticed that all my saved passwords are gone!! please explain why it happened and how to resolve this issue and restore my passwords

Asked by database1111 2 months ago

Answered by cor-el 2 months ago

  • Solved

Remove Edit book mark button from URL bar FF102.0.1esr

I'm testing FF102 for rollout in September and working through various issues. The latest one I've come across is the edit bookmark "button" on the right of the URL bar.… (read more)

I'm testing FF102 for rollout in September and working through various issues. The latest one I've come across is the edit bookmark "button" on the right of the URL bar. It's a blank space on the URL bar, and when hovered over is a highlighted blank space. After clicking it twice it displays the Edit book mark menu.

How can I remove it completely? I've look at about:config and nothing stands out as obvious to me controlling this and I can't find a setting for it.

The image below shows the highlighted blank icon space.

This code in userChrome.css worked in FF91 but only hides the icon in FF102.

#star-button { display:none !important; }


Thanks

Asked by citizen1138x 1 month ago

Answered by Terry 1 month ago