Showing questions tagged:

Can't activate 2FA on my firefox account

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error "There was a problem enabling two-step authentication. Chec… (read more)

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

Solved Archived 1 216

"Table of Contents" button inhibits text; how ro remove, permanently?

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning… (read more)

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning in Firefox 142.0.1 (64) running on Win11.)

The menu button floats eternally over the text in that top-left corner. This irritates me because I read text, and am frustrated by the browser covering readable text.

I can't remember ever (20+ years) needing the Table Of Contents of a web page. I use Mozilla Firefox's excellent Edit, Find if I want to jump directly to a key word.

Anyone who can suggest a perpetual dismissal of this menu button will earn my lifelong admiration!

I can deal with Settings, About:Config, and even RegEdit. Thanks, Chris

Solved Archived 4 126

ICloud Login Problem

Hello, I can no longer log in to iCloud applications on Firefox . On my iPhone 11, I receive the request to log in to my Apple account. I followed the same steps and was … (read more)

Hello,

I can no longer log in to iCloud applications on Firefox . On my iPhone 11, I receive the request to log in to my Apple account. I followed the same steps and was able to do so on Google Chrome. Attached is the error message.

Thank you in advance for your feedback.

Solved Archived 3 252

Passwordmanager Bitdefender

Hello, Iam using Bitdefender Secure Pass as passwordmanager, but since one or two weeks I have problems with the functionality on the laptop. I just can't open it. It is … (read more)

Hello, Iam using Bitdefender Secure Pass as passwordmanager, but since one or two weeks I have problems with the functionality on the laptop. I just can't open it. It is popping up and closing down immediately. Autofill in is not working as well. This is only when I use firefox, in chrome it is working. And on my mobile it is also working in firefox. I deinstalled and reinstalled the add on in firefox already. Afterwards it worked for a short time, but now it is the same again. Does somebody have experience with Bitdefender and an idea what I could do? Thank you in advance. Sabine

Solved Archived 2 117

My photo files

Since one of your updates, all of my photo files now have your logo on them and I can see any of the thousands of photos I have What the hell did you put in your update? … (read more)

Since one of your updates, all of my photo files now have your logo on them and I can see any of the thousands of photos I have What the hell did you put in your update? JUST STOP SENDING UPDATES EVERY DAMN TIME I TURN AROUND.

Solved Archived 2 297

AI impairs performance

I'll be honest, I have strong ethical objections to "generative artificial intelligence" (genAI) on a range of issues, and I have seen no sign that the industry is capabl… (read more)

I'll be honest, I have strong ethical objections to "generative artificial intelligence" (genAI) on a range of issues, and I have seen no sign that the industry is capable of, let alone plans to address any of them. But I'm not here to debate genAI, I'm here because I require a work enviroment and tools that make it as easy as possible, preferably default, to avoid genAI.

I'm deeply disappointed that the Mozilla Organization has decided to add genAI to label tabs in Firefox. Even if I didn't have ethical concerns, I would still be disappointed at the bogged-down performance and genAI hallucinations that make this change categorically a downgrade.

I respect other users right to do things I find harmful, and the Organization's authority to make decisions. I treat genAI much as I treat smoking, everyone gets to make their own choices, but I have the right not to be exposed to second-hand smoke. Having genAI options default to on is like having somone blow smoke in my face, and when they can't be turned off, it is like having an acquaintence who insists on smoking in my home: I won't have them over (use their software) any more.

I'm in the process of kicking the people who smoke in my house out, and minimising my exposure to "second-hand smoke" (unwanted genAI). I've been a Mozilla user and proponent since the Organization was founded, and was a Netscape user before that, so I don't want to lose an old friend... but I am looking into other options.

Solved Archived 1 108

installed K-Lite Codec Pack now Twitch.tv wont load

saw a post that recommenced to installing K-Lite Codec Pack would help so that i could set 1440p on Twitch because the option is greyed out for me. after installing it, t… (read more)

saw a post that recommenced to installing K-Lite Codec Pack would help so that i could set 1440p on Twitch because the option is greyed out for me. after installing it, twitch gets hung up and never finishes loading. it loads in a private window, and on edge too. i turned off the few extensions i have but that didnt help either.

i uninstalled the codec pack but im still getting the issue.

if i hit F12 i see theres an error Loading failed for the <script> with source “https://assets.twitch.tv/assets/6411-9f5e77558af00b1acec0.js”.

thnx!

Solved Archived 1 145

every web search I do is being saved to "history" on the home page and I have to delete then constantly

all of a sudden my firefox "home page" is being filled up with icon of web searches! I spend time having to delete each one. why did this start and how do I stop it? I… (read more)

all of a sudden my firefox "home page" is being filled up with icon of web searches! I spend time having to delete each one. why did this start and how do I stop it? I'm going to go back to windows edge if this is the grief I'm going to get on mozilla/firefox

Solved Archived 3 190

How do I update my credit card information stored in Firefox?

Firefox doesn't have my new credit card account number. My old card was compromised and replaced with a new card and account number. But Firefox still maintains my old ac… (read more)

Firefox doesn't have my new credit card account number. My old card was compromised and replaced with a new card and account number. But Firefox still maintains my old account number and it insists on auto-filling my cancelled card number when placing an order on line. How do I update my credit card information, or how do I delete the cancelled card number?

Solved Archived 2 568

Links

Previously, I was able to click on an image in a page, then it would appear below that pre-click. Then, if I wanted to view the image link, it would open that link in a n… (read more)

Previously, I was able to click on an image in a page, then it would appear below that pre-click. Then, if I wanted to view the image link, it would open that link in a new tab. Now, for some reason, when I try to click to the new location, it opens it in my existing tab, rather than a new tab. How can I fix that?

Solved Archived 1 225

bookmarks on taskbar not showing up

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't w… (read more)

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't work now. I've restarted with no luck.

Solved Archived 12 326

How to re-open closed tab groups?

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on … (read more)

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on a tab and choose "Add Tab to Group", but when I move the tab to that group it just disappears rather than open the group. Any help would be appreciated! :)

Solved Archived 2 790

Windows Magnifier View won't follow text curser on web pages after latest Firefox update.

'I am posting this for a third time, because I am absolutely sure it is caused by the latest Firefox update. I am typing this into Notepad and copy/pasting it to the tex… (read more)

'I am posting this for a third time, because I am absolutely sure it is caused by the latest Firefox update.

I am typing this into Notepad and copy/pasting it to the text box on the site.


I am legally blind, and I am very dependant on the Windows Magnifier. Yesterday I took the latest Firefox update and after installing it, the Windows Magnifier will no longer follow the text cursor on web pages rendered in Firefox. It will follow typing in the address bar and the search bar on the task bar, but it will not on web pages rendered in Firefox.

I do not have this problem with Chrome or Librewolf.

I had made two earlier posts with no response from Support. I have been trying desperately to figure out what waws going on as I was moving links, bookmarks & passwords into Librewolf.

I tried to refresh Firefox. It didn't work. I tried safe mode. It didn't work. I even tried a different profile. It didn't work. I even tired uninstall & reinstall Firefox. It didn't work.

I even called the Microsoft Disability desk and had them check my magnifier settings, and they are fine, and yet even if I toggled them on & of--it still didn't work.

So finally, out of desperation, I did the dreaded System Restore.

I rolled it back to August 18th and sat and waited.

And though I had to relog into Firefox--it worked!

and i have been surfing happily all evening until I loaded the Spotify player page and it wouldn't play. Okay this was weird because I had been using it all week and suddenly it wouldn't play. I did a search, and apparently it wasn't just me. I opened the About Firefox and there it was--the dreaded update.

Believe me, I really didn't want to restaret the browser, but it was doomed to happen anyway.

And guess what--the Windows Magnifier view won't follow the text cursor in web pages rendered in Firefox--Again!

The Spotify player plays again but.....

If you don't believe me, open the Windows Magnifier, dock it on your task bar, and try to type into a web page. The view just goes cockeyed.

So yes, the update has a bug. And for all the people who are visually handicapped and use the Windows Magnifier we are cursing you right now and hoping for a quick fix before we all have to move to Chrome.

You sighted people have no idea how frustrating this is.

At least I'm glad it's not my PC.

But if it doesn't get fixed, I"m absolutely done with this browser. It is now unusable for people with visual disabilities.

Good luck.

Thank you. '

Solved Archived 1 117

Pocket

I just discovered that Pocket is gone, and I got no notice that it was going away. I've searched the articles on how to export the contents, but they just send me into a… (read more)

I just discovered that Pocket is gone, and I got no notice that it was going away. I've searched the articles on how to export the contents, but they just send me into a circle of links with no useful instructions. Since the Pocket icon is no longer there, I have no way to get into it. I really need to recover those sites because I saved them for a reason but don't remember their URL's.

Solved Archived 6 381

firefox freezing

Every couple of minutes Firefox just freezes. YouTube buffers, all open tabs just stop working. I can open new tabs but i cannot search up anything or go into any website… (read more)

Every couple of minutes Firefox just freezes. YouTube buffers, all open tabs just stop working. I can open new tabs but i cannot search up anything or go into any websites. Is there any fix for this?

Solved Archived 5 315