Firefox Community Forum

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember that exact price). It said that I would receive an email from Mozilla with download instructions. it's been a few weeks and I have not gotten any email. Does anyone know if Mozilla offers any such software or did I get scammed? I'm pretty good about seeing scams but Ive used Firefox and Mozilla for years and trust them. Maybe that's why I wasn't as careful as I should have been.

Thanks for any help that you can provide. Ron

Hi,

I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few weeks.

I tried all the troubleshooting steps in the guides on your support forum, but nothing worked. So I tried the following:

1. Uninstalled Firefox using Windows Uninstaller 2. Deleted every single Mozilla folder from within the user profile to the program files folders, local roaming folders, etc. - EVERYTHING. 3. Went into the Windows Registry and also deleted Mozilla folders within the local machine and current user folders. 4. Rebooted computer 5. Went to Getfirefox.com and reinstalled Firefox. 6. Logged into a brand spanking new Firefox installation

Still SLOW as molasses. Frustrating. I can't work. It is literally 4x slower than any other browser now. I use Firefox for 90% of my web stuff, the other browsers 10% of the time for testing. But as it goes now, I cannot use Firefox anymore after decades of using it.

Anything else I can try? Maybe I missed something when I scrubbed it and reinstalled? Why suddenly is it this slow? Any ideas?

I will try next to log into a different Windows profile I guess and see if that improves it. Maybe my Windows profile is jacked up, although, I thought removing all Mozilla folders from within my Windows profile would be enough, so I am not so sure that will fix it. I will try though.

Any help you can provide would be much appreciated.

Thanks,

Mark

Hi,

I seem to be having a really odd issue where each time I restart Firefox, recent addons I've installed will not function or appear in the Add-On drop down menu (despite being meant to appear in such), despite being enabled and still being shown as such when I check settings. They only become visible and functional when I disable and re-enable them.

I've just discovered the same thing seems to happen in reverse too. I recently disabled ClearURLs due to a bug it was causing in Google Drive, yet it appeared in my Add-On drop down menu after restarting. Checking settings showed it to still be 'disabled'.

Things I've tried:

• Restarting both Firefox and PC.
• Uninstalling and reinstalling the effected Add-ons
• Deleting my extension*, compatability.ini and prefs.js files - erasing all my add-on settings yet still not helping. This is the main thing I've suggested on forums like this with similar questions, but has not helped.

It seems to only be effecting the most recent set of add-ons I installed over the last week, as if Firefox keeps trying to work with the Add-on settings I had at a previous date. I've seemingly had some cases where the extensions disable or are uninstalled entirely but I'm not sure this is related, as I think it only happened once.

I suspect it's not to do with the new extensions themselves, given it's effecting all the most recent ones, but I'll list the ones I've seen it effecting here regardless:

ClearURLS (not recently installed, but as mentioned showing similar reverse effects) Undo Close Tab YouTube NonStop Privacy Badger History AutoDelete Don't Accept Image/Webp Decentraleyes Xkit Rewritten Disconnect AI Grammar Checker & Paraphraser - LanguageTool &udm=14

As you can see I recently installed quite a few anti-tracker type extensions which probably overlap in function, mainly just to test them out, so it could be connected to them I guess... but seems unlikely.

Thanks, Matt

Hi,

more Details concerning the problem you can see here ! It should be great if you could help us with some diagnostics, for example why the problem only appears with FF on Linux, not with FF on WIN.

STR:

1. Launch Linux FF
2. Visit this page "Potential issue with plugin PITM" (Preview here
3. Because you will need an Account for visiting account please follow "Konto eröffnen" (Create Account) instructions).
4. After my approval for the account please visit again "Potential issue with plugin PITM"
5. Click "1.png" Below heading "Attachments", that should work without problems.
6. Close image view
7. Move Mouse pointer to image below heading "My test with a screenshot" – should become magnifier
8. Now Click that image

  » Expected (and so it does with WIN): Big image opens in new TAB
  » Actual:  New TAB opens, but without image view.

What are your results? FF Linux Problem or something else?

Hi, It is not a question but a bug report. From the version 131 up today the Nightly stopped to initialize quickly as before. Certainly, it is not the windows 10 21H2, the antivirus, the firewall or anything other similar internal problem, just because the Edge and the Opera are working fine and they are four times more rapid than the Nightly. It is just to say, that your procedures to improve the security is transforming the Firefox in a mirror of the usefulness Chrome. I take the time to open the home page of Firefox = 9 seconds, against 0.28 s of the Opera. So, I think you should rethink the security and other hidden setting options of the Nightly, because as is, it is very bad. The big thing that the Geeks from silicon Valley did not have in mind is: There are lot of people that need to find extremely fast a configuration, like to export/import passwords from older browsers, or computers, without need to replace one by one. There are many other things that you decided to hide, but I don't know why. Anyway, I will try to update one more time, then, unfortunately I could not use the Firefox anymore. Further, I want a few add-ons, either if there is any percentage of insecurity. A few times we need afford risks to understand and discovery other problems in the web. We cannot do it anymore with the Nightly.

I installed one of the ad blockers, I can't remember which one. It's given me so much trouble that I thought to disable or delete it. I deleted the little icon ( a stop sign) that shows up on the far right of one of the menu bars (don't know the name of that bar but here it's the second one down). But websites still complain that I have an ad blocker. I've gone to 'add-ons and themes' but I can't find it. BTW, what's the difference between an add-on, a plug-in and an extension? Which one of those are ad blockers? How can I see and then delete whichever blocker I still have? Without the icon I can't even disable it for individual sites.

For some whatever-reasons (TLDR; I need to see the whole domain (including subdomains) clearly, unlike the default of only highlighting the TLD&second-level domains[1]) I want to disable the color-distinction which highlights TLD and second level domains.[2] Is there config to do so? If not where should I propose one?

Thanks.

[1]: for example ko.wikipedia.org and en.wikipedia.org will have wikipedia.org highlighted, and that's what I can't accept because ko.wikipedia.org (Korean) and en.wikipedia.org (English) is completely different site. (Some might say you can distinguish by language, but there are some English sites which shares the same domain on wikimedia.org, so you get the point here.) [2]: From the screenshot you can see only `wikipedia.org` is highlighted. I want to make it highlight all of en.wikipedia.org. (If I need to highlight everything including the site path below the TLD, I can accept that.)

I'm running version 118.02.2 (64-bit) of Firefox on Windows 12. I *always* have the 'Open previous windows and tabs' checked. Starting yesterday, Firefox opens with nothing other than a blank page. Luckily for me, this has happened in the past and I have a Bookmarks Menu folder with my default tabs saved. Even so, it's still frustrating.

EDIT: Of course, moments after I posted this I discovered the solution - uBlock Origin was preventing the images from displaying properly. Please feel free to close/delete this question.

Hi Firefox community,

I'm looking for some help troubleshooting display problems with one specific website. (I've had no other issues like this with any other webpage.) This website is a log that we use at work to track cases.

The first screenshot is what the webpage is supposed to look like when displayed properly (loads properly in Internet Explorer). The second screenshot is what I see when I try to access the page on Firefox. I've also found that the links in the buttons don't work either.

A couple of things I've already tried based on forum suggestions that haven't fixed it: - Refreshed/reloaded the page - Deleted cookies/cache - Updated Firefox (currently version 119.0) - Reset Zoom, minimum font size, page style, checked that Javascript was enabled, unchecked hardware acceleration - Turned off Enhanced Tracking Protection, verified that Firefox wasn't blocking parts of the page through the padlock icon next to the address bar - Restarted my laptop after all of this (using Windows 11 on Dell XPS 15)

Any suggestions or advice is greatly appreciated. It's not the end of the world if I can't fix it but it's just a bizarre error and I'd prefer to not open Internet Explorer every time I have to use this website.

Thank you!

First, I tried to install via the web download from mozilla.org. That led to the wont-start-up problem. Then I reinstalled and reset my computer, and had the same problem. Then I uninstalled and reinstalled via the microsoft store, and that worked fine, and got my browser set up. That was all yesterday. Today, I tried to open firefox, and it once again wouldn't start. I'm pretty sure I shut down my computer overnight between yesterday and today. So, I uninstalled and reinstalled via the microsoft store. Here's the *really* weird part: today, when trying to launch firefox, windows will instead open a different program, seemingly at random. When launching firefox, it has instead launched:

• Audacity
• Some AMD software thing
• Calculator
• Microsoft office

It won't open even if I try to open it in troubleshoot mode. I tried to find the crash logs file in my system that some support article recommended I find, and windows couldn't find that file. No error message or dialogue box appears when firefox crashes on start. I'm running windows 11 on an amd gpu and cpu. Help me not use google anymore!

this is definitely a unique issue i have not ever had, LOL

i'm running into a very strange issue where only the roblox page is not loading properly. everything else seems to work just fine; trying to load roblox on google chrome works fine too! ive turned off my extensions and run it in troubleshoot mode, i've updated the browser and my pc and my drivers, nothing seems to want to fix it. i'm not very sure what's going on. it's very funny, but definitely troublesome- the website is not navigatable in this state.

it randomly popped up like this last night, i was under the impression roblox itself was down because my friend in the call at the time had been talking about how slow the site is. upon digging deeper and asking around, nobody else is having the issue i'm having so i'm lead to believe its a me issue

Hi I use my Firefox account on my personal computer and on my own computer on a server at work. Since my Firefox was updated to most recent version, I have not been able to save any passwords on Firefox on my server site. I tried adding a primary password using Firefox while on the local station, but it is not functional. Every time I open any new page to where I have an account, I have to reenter my Primary password before signing in to the site. I have since disabled this feature as it is not working for me. Firefox seems to be working fine on the local station at work and on my personal computer at home.

My Computer service tech for the server is unable to resolve this. I have also consulted a computer tech in the community who has not been able to solve it. We have uninstalled and reinstalled Firefox twice. We have gone through a multitude of settings on the Firefox site. I am able to save the passwords without issue if I use Microsoft Edge or Google Chrome.

I am looking for someone who can give me guidance on what settings I many need to change. I simply want to be able to enter my user name and password for the common sites that I use, ask Firefox to store them so I do not have to retype them every time.

Thank you, Shelley B

I am having an issue with a work site where the content is not being displayed correctly. This site uses microsoft single sign-on with my corporate account and it seems that this is where it breaks, as I am finding errors that point in that direction: GET https://autologon.microsoftazuread-sso.com/softtek.com/winauth/sso?client-request-id=xxxx POST https://login.microsoftonline.com/common/instrumentation/dssostatus Result: NS_BINDING_ABORTED

When I open the same site using Edge (sorry:) it works correctly. The issue is that I do not have control over that website and I use it to enter some work information and I haven't found a way to work around it. I have disabled DNS over HTTPS, HTTPS only mode, Deceptive content protection, allowed single sign-on for microsoft, deleted cookies, etc and nothing seems to work. I hope this gets looked into as it is really an issue that might affect everyone not only at my workplace but others that may use similar functionality. Thank you.

I've been having an issue for a while now where the cloudflare challenges that ask you to click the check mark to "verify your connection is secure" would just endlessly ask me to click the button and never continue. Sometimes it would say to unblock access to challenges.cloudflare.com.

But if I a launch an incognito window I can visit website with the challenge and it won't even ask! I've added all my extensions to run in incognito mode and everything still works, I can visit the websites in incognito just fine. So the one changing variable is incognito vs non-incognito.

I can have two windows open, one incognito and one not, and browse to the same website and the non-incog window will fail but the incog will just go to the site.

I thought incognito was supposed to only affect the session storage? Does it silently change other things to the running environment of the browser (about:config options, slightly different extension configs)?

Anyone know why this small change would suddenly allow cloudflare challenges to work?

I have a problem with my primary email. I cannot send out or receive. I'm working with my provider but no resolution as of yet. They did check my settings at the provider level but said everything looks good. I've thoroughly checked and rechecked all my email settings and am unable to see a problem. I'm thinking that since I am not signed into my browser (Mozilla Firefox) with it telling me my account is disconnected that I need to Sync my account, but I cannot do that.

So, I have been trying to Sync my Mozilla account but being I have a problem with email I am unable to receive your email code to completely sign into my Mozilla account. What I am wanting to do is to sign into my account and add a secondary email address so to receive your sign in code so that I am able to finish syncing my account.

I am lost to know what to do from here! You will be unable to reply to me using my regular primary email address because as I say, I cannot send or receive, so how can you even help me? Please help me somehow! I'm sure you have my phone number being I would think it's on my account. Can you phone me? Hopefully! Not sure whether I should put a phone number or the added secondary email address in here so you can add it for me. I can't sign into Mozilla to do anything. I went through my Google account to get this far so to hopefully send this to you. Your help would surely be appreciated! I'm desperate- here it is - Email hidden for privacy - you can contact me through that. Please help!!! Thank you!

Hello. I un-installed Microsoft Edge and Office 365 and now Firefox has stopped working (on another computer not this one).

This is the same problem that someone reported in 2021, but that thread has been archived.

https://support.mozilla.org/bm/questions/1356550

The advice then was to re-install Firefox and to download Visual C++ \ Visual Studio files ( especially VCRuntime1401.dll).

My problem is that I don't have a browser on that computer, I am completely cut off from the internet and can't download anything.

Is it possible to download the necessary files on this computer and transfer them to the one that has the problem? Thanks.

Firefox on windows 11 crashes between 0 and 15 times in a row as soon as I hit the keyboard. Same happens with chrome so that is not a firefox bug. Disabling all extensions does not help nor does a refresh. After a certain number of crashes, it starts working. Once it starts working, I can use the keyboard until next time I start it. No issue if I cut/paste text in fields, or if I use keyboard via vnc viewer. Only browser apps have this issue. I have also tried diabling all non windows services, and thought it was solved until it didn't. I would love a hint on what to look for.

I have the latest release (auto update)

Edition Windows 11 Home Version 22H2 Installed on ‎21/‎12/‎2022 OS build 22621.1992 Experience Windows Feature Experience Pack 1000.22644.1000.0

Device name Discovery Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz Installed RAM 32,0 GB Device ID 755A990D-673D-448E-A3D8-7A0C1E7E10BE Product ID 00326-00843-91971-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit).

My firefox was getting very booged down after months of usage and I complete uninstalled and reinstalled, and now Recommend by Pocket does not show up either on my Home Page, or as an option to add it.

Googling around, the two most common fixes I have seen is to fix this are:

1) Click the Personalize button in the upper right corner of the new tab page and toggle Recommended by Pocket to on, but the option does not appear there. See attached screenshot. 2) Type about:config in address bar, then browser.newtabpage.activity-stream.feeds.section.topstories, and set to true. This was already in effect. See attached screenshot.

Anything else I can try to enable it? I really like it and I miss it.

Hello,

Recently, my Firefox has stopped opening and immediately closes upon start-up. The window asking if I would like to start in troubleshoot mode briefly flickers on the screen a few seconds later, and I am unable to start it in troubleshoot mode. I also have this problem with Google Chrome, but not with Microsoft Edge, which still works fine. I also downloaded Opera and I found that Opera works fine as well. I have tried various solutions I found online and none of them have worked yet. However, when I started Windows 11 in Safe Mode, Firefox still wouldn’t open initially but this time it did let me open troubleshoot mode, which I was able to succesfully start. In troubleshoot mode, I turned off hardware acceleration and all my extensions, and once I exited troubleshoot mode, Firefox was able to start normally in Safe Mode. However, I do not know if hardware acceleration or the extensions actually caused the issue because even if I turned them back on, Firefox continued to run normally in Safe Mode. Once I exited Windows Safe Mode, however, Firefox still continued not to open, and I still couldn’t access troubleshoot mode. Using the shift key trick to open Firefox in troubleshoot mode doesn’t work either. I would appreciate any help I can get with this issue.

I view a page, for example, news.yahoo.com. I usually scroll down a way, possibly to the bottom. I step away, and when I come back I want to refresh the page. Up until about two weeks ago, when I press F5 to refresh the page, it would automatically scroll back to the top of the page. Now it seems to go to (maybe) a percentage of the page based on where it was last scrolled. I then have to manually scroll back to the top to see the latest headlines. Was Firefox behavior changed? Is there a setting to control page refresh behavior?