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Firefox downgrades itself every day: from version 105 to 102

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages.… (read more)

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages. When I check C:\Program Files\Mozilla Firefox, I can see that Firefox.exe has a file date of July, instead of October: all the files in this folder are now for version 102 instead of 105. This has happened several times in a row now. What could be causing this problem?

Asked by Hobbes010 3 months ago

Answered by Hobbes010 3 months ago

  • Solved

my saved information is gone

hello and good day to whom ever this massage gets to. I just updated my windows at my work pc and all my programs were deleted and so I got signed out of all my accounts… (read more)

hello and good day to whom ever this massage gets to.

I just updated my windows at my work pc and all my programs were deleted and so I got signed out of all my accounts. I reinstalled firefox and tried to sign in but because its been a while I couldn't remember my password and had to reset it. but after all this and when I finally got into my account (with the same email address I was using until now) no matter how many times I click sync, nothing gets added to my bookmarks, history, passwords, etc.

then I checked with one on my phone to see whether that was working or not, and that was signed out as well and asks me to sign in again. I've been using this browser for years now and have many save information on this account I CAN'T LOSE ALL THAT. the primary account was on my laptop which is at home and currently I am terrified of turning that on and finding everything's gone again. please help me get my info back. I can't remember years of saved bookmarks and passwords.

Asked by Maika 3 months ago

Answered by Paul 3 months ago

  • Solved

No Sound in Firefox

I have Win 11 pro, Computer is new. I believe after installing a windows update this week KB5018427, There is no sound on Firefox. (was working fine before). Other browse… (read more)

I have Win 11 pro, Computer is new.

I believe after installing a windows update this week KB5018427, There is no sound on Firefox. (was working fine before).

Other browser like Chrome and Opera are fine.

I have cleared cache, reset firefox and the usual troubleshooting (including if the tab is on mute).

All sound drivers are up to date.

Can anyone help?

Asked by mbakrania 3 months ago

Answered by mbakrania 3 months ago

  • Solved

Reporting the second session quirk/corruption in the past 4 days

On 10/16 I reported here a corrupt session file that broke Firefox. Finally resolved for the most part. Firefox sync sessions? Today, I launched Firefox 106, and all my… (read more)

On 10/16 I reported here a corrupt session file that broke Firefox. Finally resolved for the most part.

Firefox sync sessions?

Today, I launched Firefox 106, and all my pinned tabs were missing, on several differently customized profiles with the same session.

I reverted back to Firefox 105.03, and the pinned tabs on all those tested profiles reappeared.

Can somebody check this out? It may be a coincidence, but this is too close for comfort.

Asked by noel_envode 3 months ago

Answered by noel_envode 3 months ago

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Latest version of Firefox impacted Yahoo email

After downloading the latest version of Fire Fox I cannot block email senders, delete email, or search thru my email account. I can't send a screen shot as nothing shows… (read more)

After downloading the latest version of Fire Fox I cannot block email senders, delete email, or search thru my email account. I can't send a screen shot as nothing shows. There is no error message. It is just that I cannot use my Yahoo email account like I could before the download so I have had to use Chrome with my Yahoo email in order to function. Do you have any suggestions on what I can do to fix things? Thank you.

Asked by inwest 3 months ago

Last reply by Paul 3 months ago

  • Solved

Why do certain pages not display correctly or work ?

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almo… (read more)

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almost nothing shows up (see attached). I have tried the specific address, and also what Google and DuckDuckGo search returned, same result time, although the search returned the English page version. Also, the page loads correctly in Edge, Opera and Chrome. It also works fine using Firefox for Android. Seems to be just on Windows.

Firefox 105.0.3 Windows 10 Dell G5 5587

This is the second time in a week I have filed a report about a page not working. Last time it was a very specific page on a specific site, this time it is a the top level of a fairly generic website. I've been a Firefox user almost since day 1, on windows, unix/linux, and android, and I have not had this much trouble before. And yes I understand this is a volunteer effort, so if there is anything I can do to help get this working let me know.

Asked by jack63ss 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox doesn't reload CSS added through @import while using CTRL+Shift+R

When refreshing and clearing cache using CTRL+Shift+R, browser should reload all assets. However when refreshing site with @import(ed) style sheet, it does not update. Th… (read more)

When refreshing and clearing cache using CTRL+Shift+R, browser should reload all assets. However when refreshing site with @import(ed) style sheet, it does not update.

The workaround is to open the style sheet in a new tab (e.g. https://my.web.com/assets/custom.css) and run refresh + clear cache there CTRL+Shift+R, which loads the updated style sheet.

Then, upon refreshing the original site (https://my.web.com), the CSS has been updated.


Is this a bug or expected behaviour?

Asked by Filcuk 3 months ago

Answered by Filcuk 3 months ago

  • Solved

Removing a context menu item

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going t… (read more)

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going to be present in the first place.

Asked by M1232 3 months ago

Answered by cor-el 3 months ago

  • Solved

Credit dard site says I need to update browser,

Cannot access banking website - get page that is all type-written down the left side, credit card site says I need to up date my browser, computer says it is up to date; … (read more)

Cannot access banking website - get page that is all type-written down the left side, credit card site says I need to up date my browser, computer says it is up to date; downloaded and reinstalled firefox - no change i don't know what to do next

Asked by suenurseperson 3 months ago

Answered by cor-el 3 months ago

  • Solved

Timezone issue

The timezone on my Gmail and a few other sites automatically changes to Africa/Abidjan time on Firefox. This is not an issue with my device as I've checked the timezone o… (read more)

The timezone on my Gmail and a few other sites automatically changes to Africa/Abidjan time on Firefox. This is not an issue with my device as I've checked the timezone on system preferences and it is correctly set to my local time. Additionally, the timezone appears to be correct on other browsers. I checked Firefox on another device and found the same problem.

Asked by aashiesh.jadhav 3 months ago

Answered by cor-el 3 months ago

  • Solved

Drag or copy URL with name from address bar to Onenote

When I'm on a web page, I'd like to be able to drag or copy the URL, with its associated name, from the address bar into Onenote. When I do that now I only get the URL in… (read more)

When I'm on a web page, I'd like to be able to drag or copy the URL, with its associated name, from the address bar into Onenote. When I do that now I only get the URL in Onenote. I can get both the URL and name if first I drag the URL to the bookmark bar and then I drag the bookmark into Onenote.

Does anyone know a way to get it done in one step?

Asked by mrclevesque 3 months ago

Answered by mrclevesque 3 months ago

  • Solved

Amazon login will not work using Firefox

Amazon Sign-in problem started on 10-15-22. Amazon does not accept my password and asks me if I would like to receive a text message for verification. There is no yes or … (read more)

Amazon Sign-in problem started on 10-15-22. Amazon does not accept my password and asks me if I would like to receive a text message for verification. There is no yes or no selection displayed. I select resend text and I am given a telephone number for Amazon customer service. I go thru a 15 minute security verification process and Amazon tells me if I do not answer any questions correctly, they will cancel my account. On the 2nd time I contacted Amazon, I was told to use Crome browser and not to use Firefox.

This problem happens with my personal computer (windows 10) only. My Android phone using the Amazon app works with no problems. I can also use Crome browser on my computer and Amazon works fine.

Any suggestions ? Thanks

Asked by bobelmore1 3 months ago

Answered by bobelmore1 3 months ago

  • Solved

Mozilla folder doesn't exist in appdata roaming

I'm currently attempting to try out userChrome.css customization, but my profiles folder doesn't exist (I'm on windows 10). Trying to open the folder gets me the message … (read more)

I'm currently attempting to try out userChrome.css customization, but my profiles folder doesn't exist (I'm on windows 10). Trying to open the folder gets me the message that "[Folder name] is unavailable," and when I try to navigate there by getting to the appdata\roaming folder, there just isn't a Mozilla folder at all.

I've already tried a few things, specifically:

- making an account via typing firefox.eve -p into the windows + r folder
- I've never deleted anything from the appdata roaming folder, so I wouldn't have accidentally deleted it
- restarting my computer (+ updating windows)
- reinstalling firefox

I did attempt to show hidden file extensions in windows as well. Admittedly I'm not entirely sure if that worked, but it was something I tried. I've also attached images of my appdata roaming folder (the section of it which should have a mozilla folder), and a pic of the message I get when I try to open the folder.

Any help would be appreciated!

Asked by Ainsel 3 months ago

Answered by cor-el 3 months ago

  • Solved

Email time stamp

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I c… (read more)

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I contacted Yahoo and they said that I needed to enable my location to Yahoo from within Firefox. Yahoo is not listed as requesting permission so I am not able to enable the location for them. I switched to Chrome and the time stamp in Yahoo was correct. I exited Firefox and tried reloading yahoo.mail, but it did not fix the time stamp problem. They suggested I contact Firefox. How can I fix this?

Asked by harrisonpatti 3 months ago

Answered by harrisonpatti 3 months ago