Firefox Community Forum

Good afternoon, dear developers I encountered an issue after switching to another device and starting to use your browser again: it appears that the VPN is not available here, even though it was available on my previous device. It is incredibly convenient and helped me access and use the internet freely in Russia. Please help me regain access to it(

Whenever I turn the free 50GN Firefox VPN on, regardless of the set VPN location, my connection immediately cuts. I've tried refreshing Firefox, raising and lowering my security and DNS over HTTPs settings, clearing DNS cache, and updating Firefox, but none of these attempts fixed it. I can tell its the VPN since everything will load again after I turn it off.

When I had my DNS over HTTPs set to default, it used to say I was connected to cloudflare, but after trying the VPN with it set to off or custom, it now says "DNS over HTTPs is off" when set to default. When I turned on the VPN while the default setting was on, it gave me an error message regarding cloudflare that I can't remember or recreate now that the "DNS over HTTPs is off" at all times. It will only say I'm using cloudflare on the custom setting.

I had a similar issue to this issue a couple months ago, but I resolved it by putting my security settings to default. This time, it seems to be a bit more complex than that.

I already have a windows vpn and do not want the mozilla vpn subscription when i run out of the free 50 gb of data. How do i disable it ?

It seems you are only trying to monetise it instead of being of service like you always were.

Thank you

YOUR BROWSER [is bad] N VPN TOO. Sorry but it's TRUE. Can't use the VPN. It just turn OFF for no reason. I had to switch back to DUCK DUCK BROWSER. I purchase SURFSHARK VPN. still your browser can't keep up with a website like AFF.com. Very sad(GHETTOLY DISAPPOINTTED) tho. FireFox. NO GO!!!! FIX MY PROBLEM PLEASE. Thanks.

Moderator note: This question has been edited to correct the language.

So, when I click on the VPN it has a button marked "Get Started", when I click on it it takes me to a page to sign in to my Mozilla account. When I sign into the account, it pops open the VPN box again and tells me I can now turn it on.

The problem is when the VPN box opens again it just gives me the 'Get Started' button again and it just loops back around to asking me to sign into my Mozilla account.

Any help would be appreciated.

Using Mozilla VPN (Flathub version 2.39), Firefox Multi-account Containers won't let me assign a location per container as it did with the APT version - instead, under each container config it just says "Get Mozilla VPN" on a blue button.

But it does use the old config I had (so my old "US" container still exits in the USA, for instance).

This occurred on my old Ubuntu 24.04 system, using Gnome desktop; and also now on my new KDE system (Plasma 6.7.4) even if I tweak "configure permissions" in Discover to allow access to everything.

Any help gratefully received!

I would like to use the VPN feature with my Firefox account, but it is not available or enabled for me. Could you please check my account and enable it, or let me know what I need to do to get access?

Thank you for your help.

Best regards,

Hi Mozilla Support,

I have a question about Firefox VPN and its 50 GB monthly allowance.

I recently came across an unofficial open-source Android client called FoxyVPN (https://github.com/Vauth/FoxyVPN/releases). It appears to use a Mozilla/Firefox account to access the same VPN service, but instead of routing only Firefox traffic, it provides a system-wide VPN tunnel for the Android device.

Could you please clarify whether Mozilla allows users to access the 50 GB monthly Firefox VPN allowance through third-party clients like this, or whether this allowance is intended to be used exclusively through the official Firefox browser?

I’m asking because I want to make sure that using such a client does not violate Mozilla’s terms or the intended use of the service.

Thank you!