Showing questions tagged:

Missing Window?

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the … (read more)

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the window, which I had been using for some time, was gone. The other window was still open, and firefox had not been closed. I thought I would just open it up by restoring recently closed window, but it was gone. I routinely clear my history, but even tabs that I just had open 5 minutes ago are missing from my history, like I never opened them in the first place. What is going on?

Solved Archived 3 172

No sound coming through

All of a sudden, Firefox (125.0.3), running on Windows 11, is not delivering any sound at all on websites which have music or people speaking. The TOR browser does deliv… (read more)

All of a sudden, Firefox (125.0.3), running on Windows 11, is not delivering any sound at all on websites which have music or people speaking. The TOR browser does deliver the sound on those same websites.

Archived 3 111

scheduled task running

ive built a new pc and have a flashing program popup every 10min. upon assistance from a really good pc guy, we've found its a firefox default browser agent with a long … (read more)

ive built a new pc and have a flashing program popup every 10min. upon assistance from a really good pc guy, we've found its a firefox default browser agent with a long code.

its not listed in my scheduled tasks, eyt runs every 10min. only thing close to firefox would be thrunderbird, but iirc, mozilla and thunderbird are not longer the same company. either way. i need this thing to stop running every 10min.

Archived 2 12

Last update 126.0

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was log… (read more)

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was logged out of my Facebook account; - my Instagram account is suspended;

yesterday morning all of these were logged-in and working fine.

Had to work for 30 minutes to re-log-in. And I cannot reactivate Instagram, I contacted support, nothing yet.

Archived 1 211

Google Sheets Cells Turn Black

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will com… (read more)

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will come back but just briefly and back to black. Very annoying as these are shared sheets for my business with other employees. It's not happening in Vivaldi Browser or Edge. I hate Chrome so not even trying it there but guessing it's fine. Seems to just be Firefox all of a sudden. See pic. Help please as I have no clue what's causing this.

Solved Archived 2 4291

Fireefox not loading google.com pages

Firefox - latest version, in Win 11 updated version, on my home server, will not load google.com pages, but intermittently works OK - frustratng. Other browsers, eg. Ed… (read more)

Firefox - latest version, in Win 11 updated version, on my home server, will not load google.com pages, but intermittently works OK - frustratng. Other browsers, eg. Edge and Chrome access sites as normal on my laptop on my home network. My laptop using Firefox will load google.com pages when on another network. Is it my server, or Google, or Firefox doing this ?? Please provide any advice on solving this problem.

Archived 4 218

Had to reinstall windows. I was signed in. I clicked sync to ensure it was synced. Nothing synced?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bo… (read more)

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

Archived 1 113

unable to open Firefox when clicking on a link in Outlook email...a MS edge windows opens up with the web page.

Dear Sir: I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensur… (read more)

Dear Sir:

I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensure the page opens only in Firefox.

Alok Gupta [removed email and phone# from public support forum]

Archived 1 149

Firefox says can't start another version is running

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. … (read more)

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Archived 3 129

pages like nytimes.com and onepiecedle.net (wordle clone) break in 126

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background. In Pic1 you can see what the page is supposed to look like… (read more)

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background.

In Pic1 you can see what the page is supposed to look like, here opened in chrome

In Pic 2 you can see what it looks like in Firefox 126

I tested troubleshoot mode, private window, etp off, private window, hardware accel. on/off, nothing seems to work.

Solved Archived 2 310

unable to receive emails for last 2 days

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No pro… (read more)

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No problems before this.

Archived 1 87

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wil… (read more)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Solved Archived 5 2190

Inbox

In my Firefox email when I click on an email it opens to the entire page, but then if I want to get back to see the "Inbox" with the accounts and various folders I have c… (read more)

In my Firefox email when I click on an email it opens to the entire page, but then if I want to get back to see the "Inbox" with the accounts and various folders I have created it seems the only way to do it is to scroll back on the line at the top which sometimes is short but literally sometimes takes a very long time and I don't know how close I'm getting, or I have to go up and click on the little contents box in the upper left corner, click on something else, like calendar or tasks to get out of email and then click on the contents box again and click on email. There has to be an easier way???

Thanks for any help in advance.

Archived 1 66

Waterfox Facebook Glitch

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per th… (read more)

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per the attached screenshots, the newest post shows that it was put up 26 mins before I got the screenshot, the post prior to that one does not show how long it's been since it was made. This is only in Waterfox. Not a problem with Firefox, Chrome or Edge. Waterfox is my browser of choice for all social media, so this is particularly problematic. Thanks for any help in resolving this.

~ Bruce in Hawai'i

Solved Archived 2 207