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  • Archived

firefox crashing too often, out of the blue

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to … (read more)

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to chrome or wherever, if I do not get support

Asked by byronforest 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox crashing and taking a long time to open

After the new version, Firefox is taking over 5 minutes to open up and then when I quit at night, it takes several minutes to close and then a pop up message says Firefox… (read more)

After the new version, Firefox is taking over 5 minutes to open up and then when I quit at night, it takes several minutes to close and then a pop up message says Firefox has crashed. Do you want to quit or reopen Firefox? What is going on?????? Is this my problem or is a problem with the new version????????

Asked by Mac73 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hyperlinks not working in Outlook

I cannot open hyperlinks in Outlook. When I click a hyperlink, a new tab opens in Firefox, but times out. On my mobile device I get the following message after clicking a… (read more)

I cannot open hyperlinks in Outlook. When I click a hyperlink, a new tab opens in Firefox, but times out. On my mobile device I get the following message after clicking a hyperlink: https://na01.safelinks.protection.outlook.com

This started occurring after the latest update, but after reviewing the support logs, I see this is not a new issue.

I have not yet seen a workable solution. Thank you in advance!

Asked by kermit_jones 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Bookmark Categories

Hi, Is there a way to create categories on Bookmarks Toolbar? I have many bookmarks and I just want to organise them by naming the front of the row. I might need to add… (read more)

Hi,

Is there a way to create categories on Bookmarks Toolbar?

I have many bookmarks and I just want to organise them by naming the front of the row. I might need to add empty spacers too. For example, Banking - has about 8 bookmarks, then new row will be Crypto - 11 bookmarks, Social Media - 4 bookmarks, News - 6 bookmarks and so on.

I have searched for this everywhere but no answer as yet. Does anyone have trick they use to achieve something similar to above?

Thank you.

Asked by Ankit Padmani 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I click on a LINK or if I right click on a LINK a NEW Window opens with the opened NEW Tab. Happens about 99% of the time.

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Win… (read more)

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Window."

The result is a Firefox screen full of Single Windows with Single Tabs. Some Windows I may continue to add Tabs to but most of the time I copy the link from the NEW Window and paste the link on the older Window. If I am in a hurry the result will be many many Opened NEW Windows with one or two NEW Tabs. See attachments. This has been going on for at least 6 months now.

Note your checkbox titled "Email me when someone answers the thread" does not work but please email me at "[email removed from public]".

Thanks in advance!

Andy

Asked by AndyHutch1947 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Web page is not loading in full

I often visit the website rsn.org. This is a media site that allows people to post comments. In the past, I never had a problem using Firefox and the pages always loaded … (read more)

I often visit the website rsn.org. This is a media site that allows people to post comments. In the past, I never had a problem using Firefox and the pages always loaded with the comment section at the bottom.

Starting this past week, the comment section is no longer visible. I did not change any settings in Firefox nor did I upgrade my OS or anything else. I queried the site owner to see if there were problems or changes that could have instigated this but there were not. I copied the url into Safari and was able to see the page as it should appear.

WHAT HAS FIREFOX DONE AND WHY??? I have read all the articles but nothing seems to address this problem which is clearly of Firefox' making. Why is Firefox blocking this access and how do I get them to stop?

Asked by treerap 1 year ago

Last reply by treerap 1 year ago

  • Solved
  • Archived

unusual characters displayed

When I go to websites there are unusual characters(light font) that are displayed. That shouldn't be there. How do I get rid of them? See attached screenshot. … (read more)

When I go to websites there are unusual characters(light font) that are displayed. That shouldn't be there. How do I get rid of them?

See attached screenshot.

Asked by fschipizky 1 year ago

Answered by cor-el 1 year ago

  • Archived

why does firefox change my settings to delete cookies upon closing?

"delete cookies and site data when firefox is closed" now gets checked against my will. i'm not checking it and have never had it set to do that. this is wasting tons of … (read more)

"delete cookies and site data when firefox is closed" now gets checked against my will. i'm not checking it and have never had it set to do that. this is wasting tons of time for me, resetting my shortcuts and signing in to sites that are a pain in the ass to sign in to (specifically bandcamp). other settings get changed also, but not all of them, and my personal info remains. but a lot of time is also wasted correcting all the settings that have changed behind my back. this started happening within the past week. i've changed nothing.

it's not when i turn my computer off. i had to reset everything 2 days ago, but when i got home yesterday and turned my computer on it was working properly - settings intact. i used it for several hours, went to bed, turning the internet off, as i always do, and leaving pine player on. (it's not pine player causing the problem. i wasn't using it the other times) the computer never went into sleep mode, as per my settings... but after turning the internet back on this morning and opening firefox my settings are changed again.

any ideas? Thanks if you try to help

Asked by coelacanth 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

New spam trick ? Hidden sender URL's

I am operating in macOS 10.13.6 [the latest my iMAC will accept] using Firefox, and MSN.COM's Outlook E-Mail client. Usually when you "hover" over the e-mail sender's na… (read more)

I am operating in macOS 10.13.6 [the latest my iMAC will accept] using Firefox, and MSN.COM's Outlook E-Mail client. Usually when you "hover" over the e-mail sender's name in "FROM", their URL is produced -- very useful to check for spoofing of legitimate sites. This week I've received several e-mails where this did not work. Is this a new spam tactic, and are there any solutions ? Any thoughts ??

Thanks for your help and be well, John

Asked by JohnfromMA 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

language and subtitle appearance

Check subtitle language I did not ask for. I'm very disappointed in Firefox that I now can't even see the movies I used to watch or even worse, there subtitles in a langu… (read more)

Check subtitle language I did not ask for. I'm very disappointed in Firefox that I now can't even see the movies I used to watch or even worse, there subtitles in a language I don't understand ... Arabic.

Asked by christine.brown 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How to disable autosave for bookmarks

I have the option 'Show editor when saving' checked, so I'm getting the bookmark editor popup window when I want to save a bookmark . However, more often than not, a boo… (read more)

I have the option 'Show editor when saving' checked, so I'm getting the bookmark editor popup window when I want to save a bookmark .

However, more often than not, a bookmark is being saved without me clicking the Save button .

My understanding is that it's a feature of sorts, but it's driving me bonkers, and I just can't remember what I need to do to not save a bookmark - hit esc. , click the star button again, use the keyboard shortcut, or whatever it is . Nor do I care to be frank, I really just want Firefox to not save a bookmark without confirmation , which I thought would be the main point of having the optional editor window .

Is there any way to disable autosave for bookmarks completely ? Sorry about the rant, it's just so unintuitive and annoying, and I'm tired of cleaning out my bookmark folders all the time ...

Asked by karlserer 1 year ago

Answered by TechHorse 1 year ago

  • Archived

Firefox Crashing on old iMac

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a… (read more)

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a couple of times a week, if not more. Is this a problem that can be fixed or is this just going to be the status quo now?

Thanks for any help or suggestions that may help. Mz. C

Asked by Mz. C 1 year ago

Last reply by willjoe24421 1 year ago

  • Archived

Print PDF at a specific site crashes Firefox since the last update

I collected screen shots for doc. I get the message that there is a problem sending the report to Firefox. Website is: https://signin.guardianlife.com/signin https://cust… (read more)

I collected screen shots for doc. I get the message that there is a problem sending the report to Firefox. Website is: https://signin.guardianlife.com/signin https://customeraccess.guardianlife.com/overview

I tried starting with all extensions disabled - same results.

Is the development crew monitoring this? Something changed with this release that's causing this. I wouldn't mind if it didn't work, but crashing the browser is a no-no.

Asked by schmndrke 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago