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  • Archived

Connection freeze on one website

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on https://www.tv5mondeplus.com/ Olders… (read more)

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on

https://www.tv5mondeplus.com/

Olders versions was not able to work properly either on this website. Firefox open it and let me visit the site normally but as soon as I click on a program to look at, looks like the screen and connection freeze... Little Snitch Traffic monitor indicates that there is no more data exchange but connection still active.

Asked by cldjr 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

When try to make a comment on facebook and some e-mails I can't. ALSO how to update to newist version of firefox?

Not able to make comment on facebook and some e-mails. I go to comment line and cannot punch in anything. Just started this about a month ago. How to fix?? [email]@outloo… (read more)

Not able to make comment on facebook and some e-mails. I go to comment line and cannot punch in anything. Just started this about a month ago. How to fix?? [email]@outlook.com Thanks.

Asked by gluckjr 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

How to remove "Alternative Language"

I want to remove Korean from my "Set Alternative Languages" setting in Firefox but I can't because the "remove" button is greyed out. It's annoying because when I want to… (read more)

I want to remove Korean from my "Set Alternative Languages" setting in Firefox but I can't because the "remove" button is greyed out. It's annoying because when I want to do things like close all tabs, or split my screen, or when I access Finder from Firefox, the words are in Korean and I want to remove it. How do I do this?

Asked by jjkim217 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Refresh Firefox

I was encouraged by Firefox to do a Refresh today, I sincerely, sincerely regret it. Afterward, I've tried all I can to restore my logins, etc., but nothing is working!!!… (read more)

I was encouraged by Firefox to do a Refresh today, I sincerely, sincerely regret it. Afterward, I've tried all I can to restore my logins, etc., but nothing is working!!!!! Every time I close and reopen, NOTHING IS SAVED. I read and tried out all the troubleshooting methods of restoring my data, but for some reason nothing works, once I close and reopen.

Asked by NancyChurchill 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Need to delete login ID

Wrong login ID. I have not been able to delete them from drop down. On several site I had accidently typed in wrong user ID butt they keep showing up in the drop down. … (read more)

Wrong login ID. I have not been able to delete them from drop down. On several site I had accidently typed in wrong user ID butt they keep showing up in the drop down. I need to delete them! NOthing I have tried works

Asked by jafstar 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sharing a link via Gmail

Firefox used to have an 'email link' menu option, which would open the email program defined in the Firefox preferences. In my case Gmail. This option has been replaced … (read more)

Firefox used to have an 'email link' menu option, which would open the email program defined in the Firefox preferences. In my case Gmail. This option has been replaced by the 'Share' menu options, where choosing 'Mail' opens Apple's mail program, not the Gmail which is my preferred e-mail client. I'm using MacOS 11.6. The 'Share' menu options are Apple system extensions and I can't see a way to add Gmail to those. Does anybody have a solution?

Asked by menno03.ams 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox runs slow on Mac IOS

When I use Firefox it runs slow. For example when I try to pull up customer invoices it just spins and spins. Same goes for other applications. I don't have these issues … (read more)

When I use Firefox it runs slow. For example when I try to pull up customer invoices it just spins and spins. Same goes for other applications. I don't have these issues with Chrome. I cleared the cache but that didn't help. I upgraded to the latest version and that has not helped. Can anyone help?

Asked by dave87 1 year ago

Last reply by cor-el 1 year ago

  • Archived

msg saying I am "offline" when I am not offline.

1. I have Firefox Plus 2. When clicking to open Firefox Private Network, I get msg saying I am "offline". I am not offline. 3. I have Onyx installed. When opening iMa… (read more)

1. I have Firefox Plus 2. When clicking to open Firefox Private Network, I get msg saying I am "offline". I am not offline. 3. I have Onyx installed. When opening iMac I get notice that new download is available. When I click on it, I am told computer is offline. It is not offline.

Asked by hsmy_22124 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Unable to import login and passwords from Safari to Firefox

Hello, I have attempted to follow the import steps, select the three lines (top right corner) > Passwords > Click on the three dots (right hand corner) > Impor… (read more)

Hello,

I have attempted to follow the import steps, select the three lines (top right corner) > Passwords > Click on the three dots (right hand corner) > Import from another Browser > Safari. However, it only shows the Bookmark data to import. I would appreciate any input on how to import the login and password data from Safari to Firefox, please.

  • Bulleted list item-Running the latest version of Firefox 92.0.1.(64 Bit)
  • Bulleted list item - Running Version 15 of Safari.

Asked by Joshua Lee Plant 1 year ago

Answered by cor-el 1 year ago

  • Archived

Website problem - wrc.com

Dear, I am able to enter wrc.com webpage, but when trying to open any sub-pages, e.g. "live timing" nothing happens. When I try the same with Safari, no problems at all.… (read more)

Dear,

I am able to enter wrc.com webpage, but when trying to open any sub-pages, e.g. "live timing" nothing happens. When I try the same with Safari, no problems at all. Please advise what I have to do. Please also note, this problem is not happening all the time, but occasionally I am able to fully browse wrc.com, at times not.

Br, Riku

Asked by riku.assamaki 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

toolbar

As of this morning, the 6 or 7 favourite bookmarks, I had displayed on the firefox tool bar have disappeared. I've tried all work arounds like- customizing the toolbar (n… (read more)

As of this morning, the 6 or 7 favourite bookmarks, I had displayed on the firefox tool bar have disappeared. I've tried all work arounds like- customizing the toolbar (no option to drag on bookmarks) dragging and dropping onto the tool bar no longer works.

I've managed to open them on the side bar but was wondering if anybody could explain how to have them constantly displayed on the horizontal tool bar?

Thanks in advance

Asked by simon ball 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

message at the top left of screen

The message at the top left of my screen always say’s “the content of this page cannot be displayed” whenever I try to log in to my website @ jamesbarclayspasalon salon.c… (read more)

The message at the top left of my screen always say’s “the content of this page cannot be displayed” whenever I try to log in to my website @ jamesbarclayspasalon salon.com. How can I fix it? My host server tells me it's a browser problem.

Asked by james184 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Remove icons from bookmarks toolbar?

I've got a new computer I am setting up from scratch, and though I have set FF to sync settings, I'm still having to customize a lot. My bookmarks toolbar is crowded aga… (read more)

I've got a new computer I am setting up from scratch, and though I have set FF to sync settings, I'm still having to customize a lot. My bookmarks toolbar is crowded again with icons and I'd like those to go away. I don't mind other icons staying around on the tabs--that does help me navigate faster. I had this set up before, but lost the setting when I refreshed Firefox.

Asked by Foxfree99 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox crashes when loading Google Meet call.

Hi Firefox team, I am having issues after updating to the latest version of Firefox. When opening a Google Meet meeting, my Firefox browser crashes and it keeps doing ag… (read more)

Hi Firefox team,

I am having issues after updating to the latest version of Firefox. When opening a Google Meet meeting, my Firefox browser crashes and it keeps doing again and again. Otherwise, the browser works just fine.

The following is from the abouts:crashes webpage: ID: fcf6a6af-3c59-4e02-9d1b-3b2cf0210927 Signature: VTPixelTransferSessionCanUseMetalInTheBackground

Thank you, Yerkebulan

Asked by yr5589 2 years ago

Last reply by yr5589 1 year ago

  • Archived

Certain type of websites do not open in FF 92.01/Mac

Example: https://boardgamegeek.com/filepage/228747/flammen-danish-resistance-fighter and all other filepages from that site (should be normal HTML, this is not a link to … (read more)

Example: https://boardgamegeek.com/filepage/228747/flammen-danish-resistance-fighter and all other filepages from that site (should be normal HTML, this is not a link to an actual downloadable file). Worked until 90 or 91, works in all other browsers and even in FF on iOS/iPadOS, now I only get an endless "loading …" icon. No idea what to do. Tried to disable Ghostery, but that did not help. Regards, Lutz

Asked by lp4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Adobe Acrobat Extension for MacOS Firefox Desktop Version Disappeared

Greetings, at one point my Adobe Acrobat add on was available with my Firefox desktop version installed on my MacBook Pro (Big Sur 11.6); however, it vanished. I attempte… (read more)

Greetings, at one point my Adobe Acrobat add on was available with my Firefox desktop version installed on my MacBook Pro (Big Sur 11.6); however, it vanished. I attempted to uninstall reinstall both Firefox and Adobe Acrobat, but it has not returned. Does anyone have any ideas on how I can get this back? Thank you!

Asked by Ralph G. 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Home Page Shortcuts - Custom image not displaying

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most. Some sites have their logo automatically appear in the tiles, for other websites i… (read more)

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most.

Some sites have their logo automatically appear in the tiles, for other websites it does not.

For those that the logo does not appear automatically, I edit the tile and select "Use a custom image"

Upon entering the URL, the image appears in the preview, but once I save, the tiles appears blank (just a white square).

Any suggestions on what I can do? Ive tried various images for various tiles - it appears as soon as I try to add a custom one it goes blank (see screen shot as example)

Asked by Mlavigne 2 years ago

Last reply by paul393 1 year ago

  • Archived

Cannot uninstall "Firefox Addon Reviews" extension

Can someone tell me how to uninstall this extension? I was trying to add extensions that make PDFs of web pages. In the course of doing this I ended up getting an extensi… (read more)

Can someone tell me how to uninstall this extension? I was trying to add extensions that make PDFs of web pages. In the course of doing this I ended up getting an extension that periodically pops out a page of reviews that it's already shown each time. It brings me to a blog by a Harlan Gertz. I've turned off any extensions that didn't say who the creator was. I don't see any by this name. Still it pops up all the time. How can it be popping up this website if I don't have an extension that is made by this person? Is there another way to force pop-ups? Does anyone know the name of this extension? Thanks for any help. I really want to avoid having to re-install Firefox. This is on a Mac.

Asked by LPatsco 1 year ago

Last reply by LPatsco 1 year ago