Showing questions tagged: Show all questions
  • Archived

Update From 86 To 114 On Win 7?

Hello, I am wondering what if anything regarding settings, customization, data, etc is likely to break if I perform this update? THis has happened in the past and is why… (read more)

Hello,

I am wondering what if anything regarding settings, customization, data, etc is likely to break if I perform this update? THis has happened in the past and is why I turned auto update off. Should any intermediate updates be done to stepover/convert any of the data structures to a newer format?

Thanks, Steve

Asked by Steve_Sr. 2 years ago

Last reply by cor-el 2 years ago

  • Archived

SSL errors

I had to switch to a new Windows 11 laptop. I installed firefox my favorite browser. It has been a disaster. after 1 week of trying different settings I have been unable … (read more)

I had to switch to a new Windows 11 laptop. I installed firefox my favorite browser. It has been a disaster. after 1 week of trying different settings I have been unable to log into Facebook, Ally Bank, Netflix and others. I have changed the delegated credentials from true to false and it doesn't work at either setting. I am either getting SSL errors, "Pardon the Interruption" on netflix and some sites just say "Unable to log you on". Please note that I can successfully log on all the apps on Edge.

Asked by hwhuelsen 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks from old Applemac

Hi there I am moving from one apple MacBook air to a new one. I have 100’s of bookmarks from Firefox that have taken an age to organise. How can I move these to the new l… (read more)

Hi there I am moving from one apple MacBook air to a new one. I have 100’s of bookmarks from Firefox that have taken an age to organise. How can I move these to the new laptop

Asked by christinemcwhinney 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

How can I stop .pdf files from automatically downloading to my computer?

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed… (read more)

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed after looking at them. This problem has happened in the past, but was resolved, only now I am finding it happen again. I do not want to have files saved unless I want to save them, not Firefox deciding that any file I open should be saved. I have Windows 11 & Firefox Version 113.0.1. Is there a way to revert to an older version of Firefox?

Asked by sreller_6 2 years ago

Answered by Terry 2 years ago

  • Archived

Your Firefox profile cannot be loaded. It may be missing or inaccessible

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename pro… (read more)

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename profileini file. Finally I have uninstall and install using terminal by "sudo apt install firefox" but still I am getting this error "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

How to resolve this.

Thanks in advance.

Asked by ms.sona.12 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Restore profile

FF would start to load but never completely finish so I forgot & stupidly did the troubleshooting mode or w/e that put me back to default so LOST all my settings, etc… (read more)

FF would start to load but never completely finish so I forgot & stupidly did the troubleshooting mode or w/e that put me back to default so LOST all my settings, etc.. Strangely it's back "close" to normal except I was using Passbrow which the icon shows on toolbar but greyed out & I can't get it to turn back on. I have the "Old FF Data" folder but following the steps it doesn't show where profile is stored for me to be able to copy the old data TO. IF I can restore the old profile hopefully that would get it back working ALL as it was...but HOW??

Asked by WTM_W7 1 year ago

Answered by WTM_W7 1 year ago

  • Archived

Loss of historic bookmarks / toolbar

This is a new desktop PC. I uploaded Firefox expecting my old hard earned bookmarks to transfer - but no - it was my little used Microsoft Edge Ones. Happily, I still had… (read more)

This is a new desktop PC. I uploaded Firefox expecting my old hard earned bookmarks to transfer - but no - it was my little used Microsoft Edge Ones. Happily, I still had old Firefox and bookmarks & toolbar on laptop but, attempting to follow online instructions to migrate those to this machine I have lost them too. Please help. Many Thanks.

It's all happened in last hour or so.

Asked by plymrob 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmark Bar not importing from old computer

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup fi… (read more)

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup file. Next I airdrop it to the new computer and try and import it there. Seems to work (no errors), but no bookmarks. I have looked at google videos and tried searching you help area.

Chrome i just log in and it comes over, I remember losing everything in firefox last time I got a new computer and had to rebuild from scratch. I can't afford that again, please help.

Asked by P Mac 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Syncing errors

Hello, volunteers! Thanks for being here. I'm having trouble migrating bookmarks from one Mac Air to another, and it comes down to Sync not working. I have two Mac Airs… (read more)

Hello, volunteers! Thanks for being here. I'm having trouble migrating bookmarks from one Mac Air to another, and it comes down to Sync not working.

I have two Mac Airs, both 2020. Both are up to date. Let's call them My Mac and Work Mac. Work Mac's syncing starts, then stops immediately.

My problem is more than a week old. The latest version of Clean My Mac offered a new process of clearing out old security history. It's all on me; I didn't really look into it before I clicked the process.

All my login items and passwords disappeared from Firefox. Damn!

I thought it would be a fairly easy fix. "My Mac" and my Android both had the missing info. On the Work Mac, I went into Settings -> Sync, and clicked Sync Now. It very briefly tried to connect - and I mean, less than a second - then Sync Now went solid again. Repeated several times. Syncing just wouldn't start.

I looked at the error logs and in fact Sync hadn't worked for a month or so. I just hadn't noticed.

I tried a few fixes suggested in the forums, but nothing was truly applicable to my specific problem. Finally, frustrated, I removed and reinstalled Firefox on my Work Mac. My logins came back immediately. But the Bookmarks Toolbar is empty, except for the option to "Import Bookmarks". unless I open them from the Firefox -> Manage Bookmarks. There they are - it even says they're in the toolbar. But they're not.

And Sync still doesn't work! Same symptoms: click, attempt to connect, fail.

So my problems are twofold: - How do I get my bookmarks back into the toolbar where they belong? - How do I get syncing to work again?

The error report on each failed effort to sync is over 1000 lines long. I'll add one in a series of posts here.

Asked by EternalNewbie 1 year ago

Last reply by EternalNewbie 1 year ago

  • Archived

Firefox Installer.exe—Virus Detected

I've been using Firefox for two years on my laptop (currently using Chrome just to write this), and today the browser closed all my windows taking me back to the desktop.… (read more)

I've been using Firefox for two years on my laptop (currently using Chrome just to write this), and today the browser closed all my windows taking me back to the desktop. When I went to reopen Firefox, the desktop icon had been removed. I redownloaded it and it took me back to my previous windows even, so I didn't think anything of it, but I noticed that the desktop icon was gone once more and yet the browser was still open. It was fine for a couple of hours, but then the "Windows Defender" pop up kept coming up telling me there was a virus and to restart my computer. I restarted it, and went back to download Firefox again, but now it keeps saying "Failed—Virus Detected".

Asked by reece.leresche 1 year ago

Last reply by James (On Leave) 1 year ago

  • Archived

Delete and Reinstall FFox

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might b… (read more)

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might be required.

YoutubeTV is suddenly not working on Firefox, fine elsewhere ... they suggest doing complete reinstall.

Asked by chipcfh 1 year ago

Last reply by James (On Leave) 1 year ago

  • Locked
  • Archived

Multiple home pages

The message I received from you is for Windows. I have a MAC. See picture below. If I try to open up more than one tab, I get multiple home pages. Is there an adjustm… (read more)

The message I received from you is for Windows. I have a MAC.

See picture below. If I try to open up more than one tab, I get multiple home pages.

Is there an adjustment I can make to stop this?

Thank you.

Mary Ann

Asked by mafrazier1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago