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new tab dose NOT display shortcuts at all, inspite of being set to do so

So i have an odd question, something went awry after relatively recent update and my Firefox is not even bothering to display preferred 2 rows of links on new tab. i bas… (read more)

So i have an odd question, something went awry after relatively recent update and my Firefox is not even bothering to display preferred 2 rows of links on new tab.

i basically use them as extended bookmarks in more convenient placement. as i have too many bookmarks

Asked by jakub.otruba 2 months ago

Bookmarks,short cuts, passwords, history, ALL GONE!

After using Mozilla / Firefox for at least 30 years everything I had saved, bookmarks, history, passwords, shortcuts, are all gone! I need them back ASAP. I have a Mozill… (read more)

After using Mozilla / Firefox for at least 30 years everything I had saved, bookmarks, history, passwords, shortcuts, are all gone! I need them back ASAP. I have a Mozilla recovery key but cannot find in all your articles, where to enter it. Please explain to me where to enter the key and why after all these years everything I have accumulated is gone.

Asked by skaatah 2 months ago

PDF Display

PDF's do not open correctly. They are black background and missing most text. This has happened since a recent upgrade which promised the ability to edit PDF's.

Asked by peterdudgeon 2 months ago

Where has my facebook account disappeared to

Before I update Firefox I had all my accounts and passwords. Now I have lost them all. When I asked you to import them, you only gave me a very old facebook account and n… (read more)

Before I update Firefox I had all my accounts and passwords. Now I have lost them all. When I asked you to import them, you only gave me a very old facebook account and no passwords

Asked by lissybabe1 2 months ago

Does not pass Cloudflare verifications.

Last update Version: 135.0.1 (64 bit) Since I upgraded, all cloudflare robot verifications are not passing. It constantly redirects to the verification page. For this rea… (read more)

Last update Version: 135.0.1 (64 bit) Since I upgraded, all cloudflare robot verifications are not passing. It constantly redirects to the verification page. For this reason, I started using a different browser. I go in and test it from time to time, it is still the same. Update. Fix it.

Note: I reset the browser. I removed the add-ons. I reset the proxy. Cache was cleared.

Result: It still does not pass cloudflare verifications.

Asked by akaisora09 2 months ago

Performed 135.0.1 Firefox upgrade and now FF fails to start & crashes

After upgrading FF to 135.0.1 it always fails giving me this error: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload… (read more)

After upgrading FF to 135.0.1 it always fails giving me this error: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

I opened closed it, rebooted, different urls. Firefox doesnt work at all. I had to use Chrome to ask this question.

An error msg that starts with (GAH)!! is this for real?

Asked by Bongo042 3 months ago

Two versions of Mozilla.

somehow Mozilla 36.1 was added to my 35.1 causing the two versions to appear. They would both open upon start. I uninstalled 36.1 and now some sites won't open. And comp… (read more)

somehow Mozilla 36.1 was added to my 35.1 causing the two versions to appear. They would both open upon start. I uninstalled 36.1 and now some sites won't open. And computer really slow. Thanks

Asked by Starwoman617 2 months ago

Log-in button not functional on website

I recently downloaded Firefox on my Mac and am having an issue with a "Log in" button not being functional on a website (www.pressdemocrat.com). A few details: I use uBl… (read more)

I recently downloaded Firefox on my Mac and am having an issue with a "Log in" button not being functional on a website (www.pressdemocrat.com).

A few details: I use uBlock Origin. I added a Firefox exception to allow pop-ups on the website. I cleared cookies and site data I disabled extensions and still had the problem I created a new test profile with no extensions and still had the problem It works on other browsers

The Subscribe and eEdition buttons work on the same website, which is extra-annoying.

Asked by Sarah Doyle 2 months ago

Bookmarks Disappeared

On Galaxy 23 Ultra using Android 14 & Ui 6.1 w/ Firefox, my Bookmarks disappeared. How do I get them back? Tried about:profiles, but nothing comes up. Recently due s… (read more)

On Galaxy 23 Ultra using Android 14 & Ui 6.1 w/ Firefox, my Bookmarks disappeared. How do I get them back? Tried about:profiles, but nothing comes up. Recently due screen going haywire, phone was reset & the shop left me with Google, which I hate. Have been things getting back to Firefox I've used for years. Not sure if lost then. Bookmarks screen/setup I get, must be Google's, because it's not like FF's. I have Samsung & Google backups, but didn't realize Bookmarks were not put in them. Phone & apps are kept updated. FYI if it matters: Due to storm damage, I'm without a computer that might help. Help, pls. I'd be very appreciative.

Asked by Vonna Zellner 2 months ago

Flickering/Highlighting with Cursor Movements on Webpages

I am experiencing a flickering/highlighting effect on various webpages when using Firefox on some of my computers (a Microsoft Surface and Asus Laptop, but not my work de… (read more)

I am experiencing a flickering/highlighting effect on various webpages when using Firefox on some of my computers (a Microsoft Surface and Asus Laptop, but not my work desktop). Attached photos show an example from Gmail, where the one photo shows it open in Microsoft Edge (no flicker/highlighting effect) and the other photo shows it in Firefox.

When my cursor moves it causes the greyed out portions to jump to other areas. I also see this in places like the toolbar, where the rounded edges of bookmarks are now sometimes a grey square, similar to the greyed out emails in the photo.

I have restarted and reinstalled Firefox with no changes. Any idea what is causing this?

Asked by showbrien 2 months ago

Keeping a page in focus in the background whilst playing a video game.

Dear support person, When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats … (read more)

Dear support person,

When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats from 3 platforms, Twitch, Youtube and Kick. I have a dual PC setup, so i game on the first PC with the second PC running the actual stream through a capture card.

When i go into SteamVR, i add a desktop panel with that exact dock/webpage on firefox, but the page "pauses" and chat doesn't update anymore. I thought this was a focus issue, so i tried this plugin = Always active Window - Always Visible

Sadly FireFox still doesn't update the page, therefore stream chat doesn't show up, the page pauses. A sort of work-around is running the game in borderless window, but this is VR, and eats up quite the bit of performance, fullscreen is preferred. The borderless window works on Assetto Corsa VR, but on Dirt Rally 2 VR it doesn't, so I really need FireFox to update the page in the background.

I've been tearing my hair out trying to find a solution, the 'focus' plugin was my best idea.

Any chance you could help me?

Kind Regards,

Carlo

Asked by CarlosGaemz 2 months ago

Blocked Site

I have been block since yesterday afternoon on Mozilla to use this Etsy.com. I have reset history and cache per Etsy and it would work once after signing on and then it w… (read more)

I have been block since yesterday afternoon on Mozilla to use this Etsy.com. I have reset history and cache per Etsy and it would work once after signing on and then it would block me. Now I have to use Chrome to get access to my account. I need to have this break in service fix for Mozilla/Firefox. Privacy and security is important to me. Thanks

Asked by Dtruthbu 3 months ago

Last reply by jonzn4SUSE 3 months ago

NordPass browser extension will not allow login

Hello, I'm having a problem with the NordPass Firefox browser extension. I have already troubleshot this issue with NordPass and they are passing it off as a Firefox prob… (read more)

Hello, I'm having a problem with the NordPass Firefox browser extension. I have already troubleshot this issue with NordPass and they are passing it off as a Firefox problem.

Issue: When logging into the NordPass browser extension, my username and password are accepted, then Cloudflare does a human verification, then the extension throws error 1004 (Something went wrong) [screenshot of error attached].

Troubleshooting: - Tried updating Firefox to latest version - Tried clearing cache/cookies - Tried uninstalling/reinstalling browser extension - Tried uninstalling/reinstalling firefox

Additional: - Dell Optiplex 7090 running Windows 10 Pro - Issue is specific to this computer only - Extension was working as recently as 2 weeks ago - Currently, NordPass allows me to sign in successfully on my phone, in Chrome browser extension on affected computer, and in Firefox browser extension on different computer.

Latest answer from NordPass team: [Please note that our developers have investigated provided logs and traces, however, there is nothing wrong with the backend flow - it looks like there is an issue with localStorage or cookies as the NordPass extension is not able to fetch properly the token obtained from NordAccount login flow. As this is not reproducible on other platforms and traces do not show anything else, we can only suggest the verification of extension/firefox browser configuration, especially in terms of cookies, local storage and session.]

Any suggestions on root cause, or settings changes to fix this issue are appreciated.

Asked by jaredpberger 3 months ago

Last reply by markwarner22 3 months ago