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  • Archived

Lost password

I am trying to fix a situation on my parents computer that uses Firefox. We had to uninstall Firefox, reboot and reinstall the Firefox browser. After doing this I expec… (read more)

I am trying to fix a situation on my parents computer that uses Firefox. We had to uninstall Firefox, reboot and reinstall the Firefox browser. After doing this I expected to be able to "Login" using her email and password, she had lost her password so I assumed there would be a "forgot password" link available to recover it. Instead this was not an option, after entering email it went straight to an option to enter a new password. There does not appear to be a point to recover a lost password, or to enter it in a new login after doing a new install. I found some tips while doing a Google search that instructed to click on the user icon in the toolbar and a reset would be there but that was not available either. Any suggestions.

Asked by Randy39 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (read more)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Asked by alokminesh 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I get an account unlocked?

I am trying to setup an account and when I tried to do this it said the verification email was returned and locked the account. I have verified the email account works an… (read more)

I am trying to setup an account and when I tried to do this it said the verification email was returned and locked the account. I have verified the email account works and it receives external emails, but I keep getting the message that the account is locked and if the email is valid to "let us know". Who and how do I let them know and get the account unlocked?

Asked by tim142 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Account is Locked

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still lo… (read more)

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked.

I can't find the right place to ask for help. I'm hoping this is the right place.

Asked by furkan.uzumcu 1 year ago

Answered by cor-el 1 year ago

  • Archived

Passwords, bookmarks

I would like to ask if there is any solution. I changed my password two weeks ago and forget to write it on paper. Suddenly I reinstall my windows. Also I can´t loggin i… (read more)

I would like to ask if there is any solution. I changed my password two weeks ago and forget to write it on paper. Suddenly I reinstall my windows. Also I can´t loggin into mozilla account, so today I change my password again. Finally I logged in, but there weren´t any passwords or bookmarks, which I used to have there. How can I recover them?

Asked by Roman 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox in safe mode not remembering tabs, refusing to login to servers

Im having some serious problems with firefox. I have saved the %APPDATA% folder. I cannot login to mozilla servers for firefox sync and whenever I close firefox it would… (read more)

Im having some serious problems with firefox. I have saved the %APPDATA% folder.

I cannot login to mozilla servers for firefox sync and whenever I close firefox it would only remember the tabs and windows I opened the previous day; not today's tabs. It runs for over 1 hour saying it's working on sync.

When I login after reinstalling firefox all my tabs are removed and cannot get sync data. How do I fix this without removing my windows and tabs (have over 100 open). I want to keep all history and tab data. Also tried cleaning cookies and cache data; no luck.

It looks like I have been having sync problems for a week, based upon my logfiles; but it was only today it stopped restoring new tabs and windows (old ones work).

Asked by zeuscannonz 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Account locked

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one ma… (read more)

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one machine, the one that has been logged on the longest, but my other three machines have no trouble connecting and syncing. This seems to have happened after firefox updated itself (even though I had it set not to. It also removed all the settings I had spent a considerable amount of time customizing)

Asked by libelo95 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Sync didn't work

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my… (read more)

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my Firefox settings on the old one before. Back home with my new computer I was able to run the sync but all my settings are lost. Even though I'm logged into Firefox with my account. Problem: the old computer is already cleared and set back. Any ideas or solutions out there? Thanks and cheers, Christian

Asked by christian.fluri 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Individual Sync Settings

Hello, is it possible to have individual sync settings for different instances of Firefox? In my case I would like to sync passwords only between my desktop instances and… (read more)

Hello,

is it possible to have individual sync settings for different instances of Firefox? In my case I would like to sync passwords only between my desktop instances and not to my android instance. But every time when I deselect the password sync option on Android it is also deactivated on all other instances. Having the passwords synced to Android is, in my opinion, a security issuse since the Android version of Firefox does not require any unlock procedure (password, pin, pattern, fingerprint, ...) before the stored paswords and log-in data can be used.

Best regards, Heiko

Asked by MrZeroPercent_659466216 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Not in FOREIGN COUNTRY

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: … (read more)

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: (Venha buscar o seu Jeep Renegade.) Oft times I cannot order things because the co. doesn't mail to "my country" or many articles I can't read also because of "my country address" . How do I correct this? THANK YOU for your time.

I am Karen Hendrickson Minnesota, USA k9kats09@aol.com

Asked by K9kat 1 year ago

Last reply by cor-el 1 year ago

  • Archived

All my saved logins and passwords have disappeared - what is going on?

The title says it all. I sat down this morning with planned work to do on my computer and when I tried to log into a site found there was no automatic completion of usern… (read more)

The title says it all.

I sat down this morning with planned work to do on my computer and when I tried to log into a site found there was no automatic completion of username and password.

Checking my saved logins and passwords, I found there were no saved logins and passwords!

Apparently, this is an improvement to Firefox called Lockwise!

So, where do I find my saved logins and passwords, please?

And how do I get back to a version of Firefox which doesn't use Lockwise?

Asked by fedup101 1 year ago

Last reply by fedup101 1 year ago

  • Archived

Disable automatic sync / only allow manual "sync now"

I have recently started using Firefox Lockwise with a master password and I am syncinc them with Firefox Sync. I am strongly considering switching to another service, bec… (read more)

I have recently started using Firefox Lockwise with a master password and I am syncinc them with Firefox Sync. I am strongly considering switching to another service, becaues Firefox keeps asking for my master password on startup (because it tries to sync the encrypted passwords). This happens on Windows and Linux.

I have already tried to follow the steps from

https://support.mozilla.org/en-US/questions/986220

I have also read answers that suggested installing an addon or disconnecting from sync, but I wouldn't consider these proper solutions for this rather simple feature.

Does anyone know about some preference key that I have missed? Thank you!

Asked by Niklas Mohrin 1 year ago

Last reply by Niklas Mohrin 1 year ago

  • Solved
  • Archived

Extensions

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other de… (read more)

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other devices. I tried several different things, but the icons for the extensions don't even show up in the customization tab. They don't autofill or work at all, despite saying that they are installed and active.

Asked by gocoda 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox restoring unwanted deleted bookmarks when synced

Whenever I sync, Firefox restores bookmarks that I have deleted in the past. I only want to keep all my devices synced with my main Firefox app on my computer. Is there … (read more)

Whenever I sync, Firefox restores bookmarks that I have deleted in the past. I only want to keep all my devices synced with my main Firefox app on my computer. Is there any way to avoid this problem?

Thanks

Asked by firedog194859 1 year ago

Last reply by firedog194859 1 year ago

  • Solved
  • Archived

Old e-mail address blocked

Good day, I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account … (read more)

Good day,

I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account without the code sent to my desactivated old e-mail mailbox?

Regards,

Guylain Bastien

Asked by Guylain 1 year ago

Answered by Wesley Branton 1 year ago