• Archived

Recover old firefox account

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVAB… (read more)

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVABLE

Asked by monica35 2 years ago

Last reply by Paul 2 years ago

  • Archived

firefox switches off my chosen theme by itself

How can I stop Firefox from switching off the theme I chose? It constantly happens after most updates. The theme goes back to the original one and I have to go to the ad… (read more)

How can I stop Firefox from switching off the theme I chose?

It constantly happens after most updates. The theme goes back to the original one and I have to go to the add-ons and themes tab to switch it back on. I find it more and more annoying.

My chosen theme is "woodysie" and I don't want to change it to any new "fashionable" ones.

Asked by ularoza 2 years ago

Last reply by forupwork53 2 years ago

  • Archived

Removal of a bookmark from a personal computer without adminstrator's permission.

I have been reading "The Epoch Times". Sometimes, I will comment on an article. After I comment, I will bookmark that article, so as to return and view my replies. Unfo… (read more)

I have been reading "The Epoch Times". Sometimes, I will comment on an article. After I comment, I will bookmark that article, so as to return and view my replies. Unfortunately, I started to notice in my Bookmark sidebar, the bookmark is removed deliberately, without my permission. Is Mozilla doing this or is Epoch Times doing this. Because, this is illegal to do by law. Please answer.

Asked by Rocco2018 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Can't login to important websites on Windows. Either boxes don't appear or info is not passed to site. No problem on Mac just windows.

I have asked this before but got no reply. Running FireFox 98.0.2 andthe problemis logging into many websites (like my bank) on Windows 10. Generally the login info d… (read more)

I have asked this before but got no reply. Running FireFox 98.0.2 andthe problemis logging into many websites (like my bank) on Windows 10. Generally the login info drop downs do not accept the data or don't even appear. I am ready to quit Firefox on windows. Oddly, Firefox on MacOS is ok. But it is really frustrating to have to use MS Edge to log into my bank or read the local paper and more. Really, if my main option to switch were something other than GOOGLE I would switch - have use Firefox for years - I am a data scientist with an MS in CS and have high expectations for interface design. This one is not working.

Asked by jj.landwehr 2 years ago

Answered by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Application preferences no longer work correctly.

I'm trying to download .package files (I'm a simmer) but instead of them saving to my folder like I have set in Preferences, it keeps opening in Sims 4 studio. It's appar… (read more)

I'm trying to download .package files (I'm a simmer) but instead of them saving to my folder like I have set in Preferences, it keeps opening in Sims 4 studio. It's apparently the "default" action even though I have it set to save. Please help!!

Asked by Davidtigerfang 1 year ago

Answered by Davidtigerfang 1 year ago

  • Archived

Firefox logo Can I disable "Downloads" pop-up window?

Re: https://support.mozilla.org/en-US/questions/822640 The chosen solution does not work. The setting "browser.download.manager.showAlertOnComplete" doesn't exist, and a… (read more)

Re: https://support.mozilla.org/en-US/questions/822640

The chosen solution does not work. The setting "browser.download.manager.showAlertOnComplete" doesn't exist, and adding it and setting it to false doesn't change the browser's behaviour.

Asked by A 2 years ago

Last reply by Terry 1 year ago

  • Archived

printer will not print after accidently hitting a key on keyboard brings up box saying "save print output as"

printer will not print after accidentally hitting a key on keyboard brings up box saying "save print output as" please make my printer work as usual as it have for years … (read more)

printer will not print after accidentally hitting a key on keyboard brings up box saying "save print output as" please make my printer work as usual as it have for years om firefox

Asked by larry9887 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox will not stay in a light theme.

I don't want a dark theme and have tried numerous times to change it to a light theme. Within a min. Firefox returns to a default dark theme without me touching anything.… (read more)

I don't want a dark theme and have tried numerous times to change it to a light theme. Within a min. Firefox returns to a default dark theme without me touching anything. Is there something that I am missing or is this newer browser in need of repair? This is getting old, I have used Firefox for years, never had a problem with kind of issue before. Thanks

Asked by garmbell 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Can't remove Primary Password from Firefox

Hi, I have a primary password set on my browser. Recently, I have found that I no longer need it because I don't store logins and passwords in Firefox anymore on any of m… (read more)

Hi, I have a primary password set on my browser. Recently, I have found that I no longer need it because I don't store logins and passwords in Firefox anymore on any of my synced devices. But when I go to about:preferences#privacy , scroll down to the section about logins and passwords, uncheck the box that toggles the primary password on and off, the box still stays checked after entering my primary password to confirm. I'm sure my password is correct, as I wouldn't be able to login to my sync settings otherwise.

So why can't I disable my primary password? Is this some kind of bug?

Asked by nikolaipatricknp 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Download

Please help me. Hi, I am trying to download songs from youtube to Itune, but it keep showing me error 522. how can I fix it? my email is [email removed from public] T… (read more)

Please help me. Hi, I am trying to download songs from youtube to Itune, but it keep showing me error 522. how can I fix it? my email is [email removed from public]

Thank you..

M. Patel

Asked by mrudupatel17 1 year ago

Last reply by tylermyung1337 1 year ago

  • Solved
  • Archived

Red striped address bar?

Why is my browsers address bar red striped? From what I have found online, dev tools has something to do with it; something about the browser being remote controlled. … (read more)

Why is my browsers address bar red striped? From what I have found online, dev tools has something to do with it; something about the browser being remote controlled.

How to I remedy this?

Asked by jeffcren 2 years ago

Answered by cor-el 1 year ago

  • Locked
  • Archived

White/Gray Bars appearing around edges of browser window, tried refresh/troubleshooting mode/reinstall to no avail

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They… (read more)

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They persist when the window is full size or smaller, but disappear on f11. The bars are completely unresponsive. Clicking or resizing the window doesn't seem to work inside of them. Even though the top of the window has no visible bar, there is still an unresponsive region like the other three sides and approximately 4 pixels of empty space.

When it comes to color, the bars spend about 50 percent of the time as white and 50 percent as the same gray that Firefox's dark mode uses. I wasn't able to get a screenshot when the bars were gray, but I was able to screenshot the top right and left corners when the bars were white, which I have attached.

It appears as if there are buttons of some sort poking out on the top right and left corners. If I had to guess, the top right icon looks like the "x" button on a Windows 7 window, and the top left icon looks like the red dot in the uppermost corner of a macOS window. My machine has only ever run Windows 10, and Firefox is the only application that this problem occurs in.

Restarting, using troubleshooting mode, manually removing extensions and themes, messing around with compatibility settings, running as administrator, refreshing Firefox, and reinstalling Firefox have all been unsuccessful. It really is annoying to live with this bug.

Asked by carter.d.doc 2 years ago

Last reply by SLEEPY 1 year ago

  • Solved
  • Archived

white bar around browser

i'm adding two question links that have had the same problem as me. https://support.mozilla.org/en-US/questions/1301702 https://support.mozilla.org/en-US/questions/129518… (read more)

i'm adding two question links that have had the same problem as me. https://support.mozilla.org/en-US/questions/1301702 https://support.mozilla.org/en-US/questions/1295187 my screen basically is being bordered by white bars and ive reinstalled and uninstalled firefox and done everything and both of the answers to these questions are unclear for me or don't work and i still dont know how to fix my problem. here's a screenshot of my browser too so you can see what I mean. please help!!!

Asked by SLEEPY 1 year ago

Answered by SLEEPY 1 year ago

  • Locked
  • Archived

White bar on second screen

So I just switched to Firefox. But when I maximize the Firefox window (not f11 fullscreen) there is a white small bar on my second monitor. I got my second one above my m… (read more)

So I just switched to Firefox. But when I maximize the Firefox window (not f11 fullscreen) there is a white small bar on my second monitor. I got my second one above my main monitor where Firefox is. The white bar is all the way from the left to the right side at the bottom of the upper monitor.

Current version 95.0.2 (64-Bit)

Anyone knows how to fix this?

Asked by tobik1 2 years ago

Last reply by SLEEPY 1 year ago

  • Archived

Lost tabs

My Firefox tabs usually restore when I open my browser. Now they have all gone after I clicked on a pop up inviting me to update my browser. How do I get them back? .....… (read more)

My Firefox tabs usually restore when I open my browser. Now they have all gone after I clicked on a pop up inviting me to update my browser. How do I get them back? .......or stop this happening in future?

Asked by warwickpeters 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

find product on a website.

I entered a product # on a website, but was not found. I then used a different computer and different browser, it worked. Also, ipad worked. I've been using Firefox for… (read more)

I entered a product # on a website, but was not found. I then used a different computer and different browser, it worked. Also, ipad worked. I've been using Firefox for years, with Ubuntu

Asked by Ron 1 year ago

Answered by cor-el 1 year ago

  • Archived

"Firefox for Windows 8.1"

Hello Support team, I have a problem with downloading firefox on my old laptop running on windows 8.1, as you know microsoft has switched from ie (internet explorer), and… (read more)

Hello Support team, I have a problem with downloading firefox on my old laptop running on windows 8.1, as you know microsoft has switched from ie (internet explorer), and I cannot have access to the internet therefore I can't download a modern web browser, therefore, I need a download link for firefox that can run on windows 8.1 and ie as well.