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  • Archived

History of synced devices

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firef… (read more)

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firefox with theirs without me knowing it or being aware that happening. In this specific case I know it happened 100% and I just need somehow to prove it ... Thank you!

Asked by Anne_Polster 2 years ago

Last reply by Anne_Polster 2 years ago

  • Archived

Saved passwords and user names out of control! Sync control needed.

I've used FF Sync a few years now. On many devices. I even somehow gotten my wifes FF sync info mixed into mine. Super old user names/passwords going back 3 -4 old ones p… (read more)

I've used FF Sync a few years now. On many devices. I even somehow gotten my wifes FF sync info mixed into mine. Super old user names/passwords going back 3 -4 old ones pop up in selection.

So that issue and one more. I have a new laptop, which seems to have the last of my saved sync stuff. Currently I logged out for fear that a recently installed FF on ubuntu which has nothing on it would wipe it. I also have FF on android phone.

Here's what I hope top do, even if it means deleting FF on ubuntu and android, so that only FF on my new laptop is the only survivor. I beleive the FF browser cloud has zero saved user name/password info, so I'm afraid to sign in on my new laptop FF and what I have on it, which is what I want on FF cloud will get wiped by FF cloud?

Help!!

Asked by mawil10131 2 years ago

Last reply by mawil10131 2 years ago

  • Archived

Very old information (such as bookmarks) is synchronized after reinstalling

Hi, Due to some problems I uninstalled Firefox and reinstalled it today. I'm pretty sure I clicked the sync button before uninstalling. However, when I reinstalled and lo… (read more)

Hi, Due to some problems I uninstalled Firefox and reinstalled it today. I'm pretty sure I clicked the sync button before uninstalling. However, when I reinstalled and logged in, the data from years ago was synchronized to my laptop instead of the latest data. Fortunately, Firefox on my iPad still has the latest data. What should I do now to sync Firefox data from the iPad to the laptop Firefox? Cheers. Martin

Asked by liujiahao1558 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Incorrect password when trying to create a new Recovery Key

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any probl… (read more)

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any problems in the past, and being stored unchanged in my password manager.

I managed to reset the password using my Recovery Key, logged in with it successfully, then tried to create a new Recovery Key to replace the now obsolete one. The process failed at the first step, however, claiming an incorrect password. I reset once more, again logged in with it successfully, and yet again I get an incorrect password error when trying to generate a new Recovery Key.

Obviously the password is working fine as I've successfully used it to log into this Support forum.

What could be the issue here?

Asked by Aerion 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Update to firefox

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was sav… (read more)

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was saved. It basically wiped my Firefox clean and i don't know how to get everything back. Anyone know what I should do? Appreciate the help! Thanks.

Asked by Ace Mason 2 years ago

Last reply by Mamoon 1 year ago

  • Archived

Firefox Browser won't stay logged in.

I have a Mac and every time I quit Firefox, when I reopen the program all of my bookmarks and passwords are gone and I have to re-login to my Firefox account every time I… (read more)

I have a Mac and every time I quit Firefox, when I reopen the program all of my bookmarks and passwords are gone and I have to re-login to my Firefox account every time I open the program. Once I re-login all my passwords and bookmarks come back, but I don't want to login to Firefox every time I open the program. Is there anyway I can get it to stay logged in even after I've quit Firefox?

Asked by sjdysert 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Containers Issues with "Sync" and "Send Tab to Device"

I have my Firefox account synced across multiple devices, and I use Containers to manage work and personal browsing. The first issue is that Containers do not sync acros… (read more)

I have my Firefox account synced across multiple devices, and I use Containers to manage work and personal browsing.

The first issue is that Containers do not sync across devices. Custom containers made on one device do not appear in others, even after manually syncing. Setting certain sites to only open in one type of Container also does not sync, and needs to be duplicated across all devices manually.

Further, when using Send Tab to Device the sending browser does not appear to take the Container the tab using into account, and the receiving device will open all tabs sent to it in a Personal Container. I can re-open in the desired container, and it works so far, but it would be ideal if:

1. Containers were accounted for when syncing, and 2. If Containers were accounted for when sending to another device.

Asked by cthulhu.calamari 1 year ago

Last reply by cthulhu.calamari 1 year ago

  • Archived

Did I just lost FOREVER my Google account/passwords?

So, there's this one thing, I had to reset to factory my computer due to bad performance and there was this problem which was the password of my Firefox Sync account, I c… (read more)

So, there's this one thing, I had to reset to factory my computer due to bad performance and there was this problem which was the password of my Firefox Sync account, I couldn't literally get access to the account because the password was generated through Firefox's password generator, nor I didn't even save it, so I ended up resetting the password AND THE BAD THING is that I literally lost all of my saved passwords for all of my Google Accounts, and one of those Google Accounts is my PayPal business account, so if PayPal requests a verification if it's really me and sends the verification to the Google Account I have no longer access to, then I am screwed enough. Any ideas of what to do to fix that?

Asked by eageafs 1 year ago

Last reply by eageafs 1 year ago

  • Archived

Can't use Google Authenticator (Android) for Firefox Account's 2FA

Hi, As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I ent… (read more)

Hi,

As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I enter the visible code into the Enter security code input, I get "Incorrect security code" error (tooltip).

I can see Google Authenticator listed as a supported application, is this no longer valid?

I also tried typing the secret key into the app directly with the same results.

Thanks for help in advance.

Asked by Rafal 2 years ago

Last reply by Rafal 1 year ago

  • Archived

Not Syncing passwords, logins etc from one device to another from Windows 10

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are th… (read more)

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are there on my phone, yet they are there on my laptop. I am signed in to my phone and I have synced everything. And I do it regular to make sure I have all my details etc that I need. I have the very laterest versions on all my devices, so I don't get why they aren't there on my phone?

Asked by chucklez 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Bookmark import from Firefox Sync.

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see th… (read more)

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see them on my phone under - Bookmarks - Desktop Bookmarks, but i can' t see them on my PC. I tryed to sync them, but nothing. I remember that when this happened last time, i just loged in and got all my bookmarks back, but now i have lost half a day, but got nothing out of it....

Asked by Armands 1 year ago

Answered by cor-el 1 year ago

  • Archived

Windows 10 Fresh Install / Will Firefox be just how I left it?

It looks like I have to do a fresh install of windows 10, due to malware. After this is done and I re-install Firefox, and log in, will it be just how I left it? If som… (read more)

It looks like I have to do a fresh install of windows 10, due to malware. After this is done and I re-install Firefox, and log in, will it be just how I left it?

If someone knows how I can get these "Allowed Threats" to not be allowed anymore, that would be great!

Asked by jamesoncocherell 1 year ago

Last reply by jamesoncocherell 1 year ago

  • Archived

Firefox has no sync now in the menu

I have been trying to set up my Note 9 and my computer to sync. I was following instructions and I have no "sync now" menu item. I am logged in and under my email account… (read more)

I have been trying to set up my Note 9 and my computer to sync. I was following instructions and I have no "sync now" menu item. I am logged in and under my email account, I can't even take a screen shot of the menu so this is what is under my email protection dashboard new window new private window restore previous session zoom Edit library logins and passwords add-ons Option Customize Open file save page as Print find in this page more web dev help exit Help hasn't provided any help to this problem. I am also up-to-date with firefox. Has Sync been eliminated? I did notice a lot of other problems when looking for help.

Asked by OAH 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla Firefox account -- lost access to primary email and requires authentication to switch to my registered secondary address

Hello, I have lost access to the primary email on my account. I will never be able to get it back, it was a work email address from a previous employer. I had alread… (read more)

Hello,

I have lost access to the primary email on my account. I will never be able to get it back, it was a work email address from a previous employer.

I had already registered a secondary email address but it won't let me switch it to primary without confirmation to the current primary address. Is there a way around this issue, or am I stuck with my account set permanently to a dead inbox?

Asked by Darrell Bunger 1 year ago

Last reply by cor-el 1 year ago