Firefox Support Forum

I have both personal and business account with Truist bank. Until recently, I never had problems accessing both accounts. The login URL is https://dias.bank.truist.com

Weeks ago, I started to have problem with the business account using Firefox 117.0 64-bit Windows 10. I can still login. But the page is stuck in loading. Strange thing is, my personal account works just fine.

My business account works fine in Microsoft Edge and the Truist phone app.

I tried Firefox troubleshooting mode. Results are the same. I don't have any add-on installed. I played around different privacy and security settings, but couldn't resolve the problem.

Anybody can help? Thanks.

I have two email address for @lostvalley.movie on Office365 through Go Daddy. One works fine but the other has authentication error. I receive fine but can't send.

The settings all match.

I tried all fixes mentioned from other users but no go.

My userChrome.css...

#main-window { border: 5px red solid !important; }

It's only half-working though as in first screenshot. I've tried messing about with padding & margins - to no avail.

The 2nd screenshot zooms in on bottom-left corner and shows a faint blue outline (shadow?).

Any suggestions on fixing the border?

Cheers.

In the SharePoint library Setting is the desktop App defined to open M365-files. Chrome, Edge and Opera, open the files in the desktop App. Not so Mozilla Firefox: with this browser, the files are opened in a Tab, instead of the desktop App. Why is that? How can I change this behaviour?

It did'nt change with marking "Ask, how files are opened or saved With kind regards, Christian

Reformierte Kirche Aargau [removed address and phone# from public forum]

H>i. I have installed Firefox 116.0.3, in two different machines (Linux and WIndows). To keep my info sync, i´ve installed syncstorage in a third PC. When I try to sync the information, however, none of the machines can sync the information.

The latest log (according to about:sync-log) is as follows:

1693378810153 Sync.LogManager DEBUG Flushing file log 1693378810157 Sync.LogManager DEBUG Log cleanup threshold time: 1692514810157 1693378810167 Sync.LogManager DEBUG Done deleting files. 1693378810324 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717041 Sync.SyncScheduler DEBUG Woke from sleep. 1693428717406 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1693428717406 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428717414 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428717416 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1693428717417 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1693428717428 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717475 Sync.Service DEBUG User-Agent: Firefox/116.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.118.0.20230815173142.desktop 1693428717475 Sync.Service INFO Starting sync at 2023-08-30 21:51:57 in browser session 9xdvm_Otcpwk 1693428717476 Sync.Service DEBUG In sync: should login. 1693428717476 Sync.Service INFO User logged in successfully - verifying login. 1693428717476 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1693428717476 FirefoxAccounts DEBUG getOAuthToken enter 1693428717476 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717476 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717476 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1693428717477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1693428717478 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1693428717478 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428717478 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1693428717478 Sync.SyncAuthManager INFO Getting sync key 1693428717478 Sync.SyncAuthManager INFO Getting a sync token from: http://192.168.0.11:8000/1.0/sync/1.5 1693428717478 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1693428717478 FirefoxAccounts DEBUG getOAuthToken enter 1693428717479 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717479 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717479 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: http://192.168.0.11:8000/1.0/sync/1.5 1693428717479 Services.Common.RESTRequest DEBUG GET request to http://192.168.0.11:8000/1.0/sync/1.5 1693428717880 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428718635 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/attached_clients 1693428718914 addons.xpi ERROR System addon update list error Error: Failed downloading XML, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error 1693428718915 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718915 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718916 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718917 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718917 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479" data: no] Stack trace: onStopRequest()@resource://services-common/rest.sys.mjs:479 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 request()@resource://services-common/hawkclient.sys.mjs:231 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 request()@resource://services-common/hawkclient.sys.mjs:239 1693428718917 Hawk DEBUG (Response) /account/attached_clients: code: null - Status text: null 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:247 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:248 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 _constructError()@resource://services-common/hawkclient.sys.mjs:114 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:115 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:116 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _constructError()@resource://services-common/hawkclient.sys.mjs:122 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 FirefoxAccounts ERROR error GETing /account/attached_clients: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]","message":null,"code":null,"errno":null} 1693428719758 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428720236 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428721400 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428722533 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428724388 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428725027 Services.Common.RESTRequest DEBUG GET http://192.168.0.11:8000/1.0/sync/1.5 failed: 2152398861 - NS_ERROR_CONNECTION_REFUSED 1693428725028 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725028 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1693428725028 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725029 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1693428725029 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725030 Sync.ErrorHandler ERROR Sync encountered a login error 1693428725030 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428725030 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428725032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428725032 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1039:15) JS Stack trace: onNotify@service.sys.mjs:1039:15 1693428725033 Sync.Service DEBUG Not syncing: login returned false. 1693428725033 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

In my WIndows machine, i've already deleted the profile folders and rebooted my Firefox Sync password, to no avail.

Looging at the log, is it possible to perceive something that I am not perceiving? Thanks in advance.

Hi,

to get rid of old remains in my very firefox portable installation, I decided to install FF from scratch. After the installation, I installed some add-ons + imported settings for umatrix and ublock origin + imported my backuped bookmarks. Now, I was checking the cookies settings, because I want to have most of them deleted after closing ff. I realized, that there are cookies from sites, which I didn't visit since the new installation. And no, I don't think that these are third party cookies, which were set during the visit of other sites, because those sites are for sure don't interact with other sites for merchandising reasons etc. The sites are also not to be found in the "History". I just installed FF three days ago. I'll deactivate the "history", too.

Does anybody has a clue how it come, that I have such cookies in my list?

Many thanks

Subject: Issue with Video Playback on Firefox

Dear Support Team,

I hope this message finds you well. I am writing to report a recurring issue I have been facing with video playback on Firefox while using WhatsApp Web. Whenever I attempt to play received videos on WhatsApp Web through Firefox, I encounter an error message stating "The video cannot be played." I have attempted various troubleshooting steps to resolve this issue, but unfortunately, it persists.

Here is a summary of the troubleshooting steps I have taken:

Ensured that I am using the latest version of Firefox. Confirmed that media playback technologies like HTML5 are enabled in Firefox. Disabled all browser extensions and add-ons to rule out conflicts. Checked and adjusted browser video playback settings. Cleared browser cache and data. Despite these efforts, the problem persists, and I am unable to play WhatsApp Web videos on Firefox. This issue is particularly inconvenient, and I rely on WhatsApp Web for communication.

I kindly request your assistance in resolving this matter as soon as possible. If there are any specific Firefox or WhatsApp Web settings that need to be adjusted or if there is any additional information you require from me, please do not hesitate to let me know. I am eager to have this issue resolved and appreciate your prompt attention to it.

Thank you for your assistance.

Sincerely, Reza

Everything is in the title. It's very annoying to want to go back to a google search, only to find out it wasn't registered in the navigation history. AFAIK it seems completely random which pages will get registered and which won't.

Thanks.

Hi

I wondered if I could get help understanding why a crash might be happening. Firefox seems to suddenly be crashing for a reason I can't determine. This crash was when I opened a YouTube tab, but it also happened on a Pinterist tab yesterday. I was running Firefox in troubleshooting mode on this most recent crash, which had the following id:

bp-5c36d424-6fc1-4fec-b56b-173b90230910

The only thing I've changed recently is moving some extensions from the main toolbar to the new extensions "puzzle piece" area, as well as switching from the default theme to the dark theme offered in the themes area.

Thank you for any recommendations.

I just filled all of this out. When I clicked on Submit everything disappeared and the boxes are now red. Really, I have to go through all of it again. Oy! The box with applications for my downloads used to have one or two or three. Now it has this; irc ircs JPEG Image mailto Microsoft Excel 97-2003 Worksheet Microsoft Excel Comma Separated Values File (application/ms-excel) Microsoft Excel Comma Separated Values File (application/x-csv) Microsoft Excel Worksheet Microsoft Word 97 - 2003 Document Microsoft Word Document ms-phone ms-settings ms-word onenote PNG Image Portable Document Format (PDF) Scalable Vector Graphics (SVG) spotify WebP Image zoommtg

What is Word 97-2003 doing there? Why is my phone an option? I didn't give Firefox my number. That's one problem. This issue makes my skin crawl. If I have to fill out a form on a new website all I have to do is type J and my full name, all of my email addresses, my physical address, and phone number appear in little boxes below the lines of the form. This is new and i really don't like it. Why, out of nowhere, is my information avaiblabe on the entire internet? If I hit Submit and these boxes turn a new color I will start screaming.

Though i did not log into any sites recentl, the status for all my saved logins indicate they were last used either yesterday or the day before. How can this be? Have they been compromised?

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Chewy.com

duplicate of /questions/1422620 thread.

Social Security Admin website connected okay. But when trying to open the "SIGN-IN", Firefox is blocking with below ERROR msgs ?!?!?!?!?!?! This kinds of ERROR been happening since past two days with even other GOV websites !?!?!?!?!? I MUST sign-in to SSA before SSA Website closed for the day's business !!!!!!!!

"Secure Connection Failed An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more… "

I want to add a button to my new stream deck which will open this small window, with the specific url. How could I try to do that on Windows 10?

I assume it's some kind of a command like "c:\program files\firefox\firefox.exe -popup URL", but the answers I get from GPT like that only open the home page in a main window

Tried to load weekly ads from two businesses, both from an email received and from their website. Neither will load, they always have. If I load MS Edge instead of Firefox they load fine. Firefox is up-to-date.

I am using an outside application (1) that starts another application (2) on my computer. I already have the admin console for (2) open in Firefox. When I activate the application from (1), it sends a command to open up another tab with the exact same URL in Firefox. Its really more of a nuisance than anything, but I would like to make Firefox just defer to the existing tab since the URLs are the same. Not sure if this is possible, but it would be great if it was.

Thanks!