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2FA Problem

so i was using google auth app in my phone to use it as 2FA for my firefox account but i formated my android device and i didn't know that google auth app is not syncing … (read more)

so i was using google auth app in my phone to use it as 2FA for my firefox account but i formated my android device and i didn't know that google auth app is not syncing logins, and for the recovery codes my device was compormised by ransomware and i formated my pc but i have information that can prove that i'm are the owner of the account, i have the: email, phone, primary password (for the passwords vault in firefox), what devices was running on the account, etc..... but there's no direct way to contact mozilla, so i'm here to ask for help.

Asked by ezzali582 3 months ago

Windows Bildschirmtastatur blendet sich aus, bevor eine Eingabe getätigt werden kann!

Hallo, ich besitze ein Convertible von Lenovo. Während die Bildschirmtastatur im normalen Modus normal erscheint und eine Eingabe möglich ist, verschwindet die Bildschirm… (read more)

Hallo, ich besitze ein Convertible von Lenovo. Während die Bildschirmtastatur im normalen Modus normal erscheint und eine Eingabe möglich ist, verschwindet die Bildschirmtastatur im Tablettmodus etwa eine Sekunde nachdem sie erschien. Somit kann keine Eingabe getätigt werden, was sehr ärgerlich ist! Das Problem taucht nur in Firefox auf. Bei allen anderen Anwendungen funktioniert die Bildschirmtastatur auch im Tablettmodus einwandfrei.

Können Sie mir helfen?

Asked by Josua Michel 2 months ago

FF89/90/91 : Page loading perf Issues

Hello, I am generating html based reports I open locally thru file://<path> protocol thru FF89. Pages load at light speed. As they are relatively big (12MB+), with … (read more)

Hello,

I am generating html based reports I open locally thru file://<path> protocol thru FF89. Pages load at light speed. As they are relatively big (12MB+), with icons and graphs. It takes generally afew secs to load. Upgrading to FF90 and 91(.0.2), same pages take up to 3 minutes to load or even more. Tryed to open page via http server installed locally and same occur.

Auditing FF processes (on Win10x64, I7 8Cores, 24GB Ram, SSD), CPU is at 13%, no IO or very few IOs. FF seems to not be responding and I need to kill processes thru task manager.

I disabled add-on (just Ghostery), drop and recreated new profile but without success. Tryed different settings, Removed smooth control, HW acceleration, ... no way.

Same pages loaded from same laptop using Edge or Chrome are loaded correctly, in time, and does not show so long delays.

Anything that can explain such perf dropdown ?

Thanks

Cheers from Belgium

Th Even FaceBook does time to time freeze (pages not loading imgs anymore or unresponsive buttons). Have to kill FB to resume. This slowness started with FF90 and increased with FF91

Asked by Thierry F 2 months ago

I have read: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but … (read more)

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but could not carry them out. I'll explain.

Following the above subject instructions I want to change ... @suddenlink.net from being my mail Firefox sign-on (they've become unreliable of late) if it stays that way I'll quit that ISP. I saw I had set ... @realtor.com as a secondary, so I deleted it IN ORDER TO ADD ... @gmail.com. My plan was then to name ... @gmail.com as the primary and re-add ... @riltor.com as the secondary.

So much for planning, I found out in trying to use ... @gmail.com that it's IN USE, huh? I probably did that at some point, but I don't recall, and Firefox should show it as assigned but actually unused.

Is there a way someone can delete the ... @gmail.com account so it's not there, so that I can make it the primary of this account as stated in my plans above? I want to keep all the stored data in the suddenlink.net account which is why I wanted to change its email to begin with.

I can prove provenance of all three email addresses as being tied to me.


edited emails from public and search/spam bots view as this is a public community support forum.

Asked by Dean 2 months ago

Google.fr instead of Googlee.com

Hi, I've an issue which I have since a long time ago using google search. When I looking for an information I use Firefox adress bar which perform the search with google.… (read more)

Hi,

I've an issue which I have since a long time ago using google search. When I looking for an information I use Firefox adress bar which perform the search with google.com. I often want to filter my results by date, but when I click on "tools" in order to develop the filters "date", "language", "quality", etc etc I can not open the filters. I have to switch manuallly from google.com to google.fr.

Is there a possibility to force firefox to perform the research with google.fr instead of google.com ?

Asked by tom.bat 2 months ago

Need help on restoring data deleted

What I did was used my profile to load on my mother in laws new computer to have all her site and passwords on it. I logged out of my profile while deleting all of my inf… (read more)

What I did was used my profile to load on my mother in laws new computer to have all her site and passwords on it. I logged out of my profile while deleting all of my information that she does not need. when I switched back to my computer. It had also deleted everything on mine as well even though while deleting on the new computer I was not logged in. Is there a way to retrieve all that information?

Asked by dkholman 2 months ago

old support account is locked and trying to create new is problematic at least.

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideway… (read more)

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideways and i ended up here for instructions. now, i do have (had) an account with the old system. https://support.mozilla.org/en-US/user/georgeka thats me!. it is described that it would be somehow linked to a firefox account or something. didnt happen. i decided to manually re-enter my account info to see if i could do it myself. nope. decided to create new account. using chrome i press the login/signup button, but i am taken to a page dedicated to sign in. there is NO register and NO other info. when i type my email to see if i am taken to the next step: Enter your email -> email ZZZZZZZZ@ABC.CDE -> Continue to Mozilla Support, i get the error, Missing parameter: email while the mail shows up on the box. different mail, same result. goes no, futher.

using firefox 88.0.1 64bit, i reach the same point but when i type the email, i am shown the login / reset page.

Asked by homeworld_179 2 months ago

audio won't work

Hallo, I would like to know how I can get my Ffx audio to work. If I want to watch a short news video, for instance, I have to use Chrome. I find this very irritating. … (read more)

Hallo, I would like to know how I can get my Ffx audio to work. If I want to watch a short news video, for instance, I have to use Chrome. I find this very irritating.

Asked by zwiebln 2 months ago

Remove spaces when pasting number in number field?

Is it possible to activate a setting which pastes numbers without spaces inside number fields? Chrome does this automatically. For example I copy 7 000 000 and when past… (read more)

Is it possible to activate a setting which pastes numbers without spaces inside number fields? Chrome does this automatically. For example I copy 7 000 000 and when pasting it inside a number field (type="number") it automatically pastes it as 7000000, without any useless space.

Asked by Bruno 2 months ago

Erroneous Malware and Virus report

I have been sending the same email everyday to colleagues for many years and recently when they try to open the email with a zip file attachment, containg Excel and PDF d… (read more)

I have been sending the same email everyday to colleagues for many years and recently when they try to open the email with a zip file attachment, containg Excel and PDF documents, Firefox warns This file contains a Virus or Malware. It happens occasionally then goes away for a few days only to return a few days after that.

I am using the same method for creation of the files contained, and I am using windows zip. Please help.

AOL is my mail client as it is for the recipients I send this mail to every day, if that makes any difference. It only seems to happen in FF not in Edge or Google Chrome.

Thank you in advance. Robert

Asked by rsporter59 2 months ago

Firefox Sync - account locked

Hello everyone, I set up a new PC and wanted to log-in to Firefox Sync. With the first try I received the answer, that my account is locked due to a returned e-Mail. I ne… (read more)

Hello everyone, I set up a new PC and wanted to log-in to Firefox Sync. With the first try I received the answer, that my account is locked due to a returned e-Mail. I never received any mail during this attempt. I still have access to my e-Mail. Now I read, that I may get help here.

Thanks in advance Heike

Asked by Heike_DD 2 months ago

Adobe Acrobat Extention

My Adobe Acrobat Extension has disappeared from my Firefox Home Page on My desk top, but still exists on my laptop homepage even though they are supposedly in sync with e… (read more)

My Adobe Acrobat Extension has disappeared from my Firefox Home Page on My desk top, but still exists on my laptop homepage even though they are supposedly in sync with each other. I need that convert web page to PDF tool.

Asked by lucas_eagle 2 months ago

Internet crashes whenever I launch Firefox

I have a PAC file being used with WSS (Web Security Service). We need to mention the egress IP on the WSS portal while using PAC file. If the egress IP is not mentioned a… (read more)

I have a PAC file being used with WSS (Web Security Service). We need to mention the egress IP on the WSS portal while using PAC file. If the egress IP is not mentioned and we are using a PAC file we get a Captive portal page. This is how the WSS with PAC file works. This works fine on Chrome and Egde. I do not have any PAC file configured on the Firefox proxy settings. As soon as I launch Firefox, I start to get the captive portal login page on all the browsers (Chrome, Egde, Firefox). As soon as I close Firefox, and refresh the other browsers, everything starts to work again. So it looks like, Firefox is disrupting the internet connection as soon as we launch it. Please help!

Asked by sam.fulzele94 2 months ago

Links in Outlook 365 will not open in Firefox

There is an older and now archived discussion elsewhere in this forum about this topic: links in Outlook 365 only open in Msft's browsers, specifically now Edge. There wa… (read more)

There is an older and now archived discussion elsewhere in this forum about this topic: links in Outlook 365 only open in Msft's browsers, specifically now Edge. There was much discussion in the earlier thread about default file formats such as mht and mhtml (I think). The answers seemed to be that Firefox doesn't render those file formats well or at all.

But I don't understand those answers. For this reason: if I let links within email do their thing and open in Edge, then go to the address bar in Edge, copy the URL and "Paste And Go" in Firefox, then Firefox does just fine getting me to the link's destination.

Isn't there an option (somewhere) that will let that link go directly to Firefox? (Yes, Firefox is my Win10 default browser.)

Thanks. Perennially PO'd at Msft FM

Asked by frankmazz 2 months ago

Downloading files - directly attach file to blank email on email client?

Hi all. I am using Windows 10 OS and Microsoft Outlook for emails. When presented with the dialog box for downloading/saving a file, can Firefox directly attach the down… (read more)

Hi all. I am using Windows 10 OS and Microsoft Outlook for emails.

When presented with the dialog box for downloading/saving a file, can Firefox directly attach the downloaded file to a blank email using my email client?

I have done a one-line batch file (which seems to work with "open with") that has the command:

"C:\Program Files\Microsoft Office\root\Office16\outlook.exe" /a %1

and it seems to work, but is there an official or quicker solution? one that doesn't have to involve browsing for the batch file (having to type * or *.* to not show only .exe/.com files) with the "open with" option?

Alternatively is there a right-click context menu with a "send to" or "email to" that opens the email client and a blank email with the downloaded file already attached? (Or possibly there is a mailto or sendto command that can be selected in "open with"?)

Thank you.

Asked by NC 2 months ago

How to save images without the popup asking for location?

Hi, I want to save images in two steps: "right-click ==> Save" Under "Settings > Files and Applications" I checked the box "Save files to" so I don't have "Always … (read more)

Hi, I want to save images in two steps: "right-click ==> Save"

Under "Settings > Files and Applications" I checked the box "Save files to" so I don't have "Always ask you where to save files" but in the context menu, the only option is "save image as" and it always shows a popup that asks for the location where I want to store the image.

How can I get this done? it should be a feature easy to get since Firefox has evolved so much that we can customize almost anything nowadays... an extension by Firefox (or Recommended) that adds a button (a small one in the corner) to just download the image you're hovering over would be amazing but there is none atm.

Thank you for reading this, have a nice day :)

Asked by Rick137 2 months ago

Set Firefox to always open in the same location, not prior location

Can Firefox be setup to always open in the same one location and not open in the prior location? I have multiple displays and I want Firefox to always open on the primar… (read more)

Can Firefox be setup to always open in the same one location and not open in the prior location? I have multiple displays and I want Firefox to always open on the primary display. I often watch training videos and I run those on a second monitor but then if I want another Firefox window it opens over the video. I want it to always open on the main monitor and I'll move it if I want.

Asked by doug_zoern 2 months ago

HOW DO I DISABLE THAT DAMNED ANNOYING MUTE TAB OPTION?

HOW DO I DISABLE THAT DAMNED ANNOYING MUTE TAB OPTION? Of course that same question was asked years ago, but the solution no longer works. Why does one even have to ask a… (read more)

HOW DO I DISABLE THAT DAMNED ANNOYING MUTE TAB OPTION? Of course that same question was asked years ago, but the solution no longer works. Why does one even have to ask about any specific thing like this? Why is there not a systematic list of these CSS options? Why do you keep constantly making unwanted changes with no evident opt-out while not actually fixing bugs reported years ago and which should be most trivial to fix (such as the left-right arrows in the tab bar staying when the number of tabs has gone down below the level making them necessary)?

This no longer works either:

#urlbar-zoom-button {display:none!important}

How do I disable that damned annoying zoom indicator now?

Asked by ersatzemail 2 months ago