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32-bit Linux error: "undefined symbol: gdk_screen_get_monitor_scale_factor"

Hi, I used Firefox ESR on an old version of Puppy Linux (Slackware-based). It worked fine until about the end of November 2021, after which none of the updates worked. Th… (read more)

Hi,

I used Firefox ESR on an old version of Puppy Linux (Slackware-based). It worked fine until about the end of November 2021, after which none of the updates worked. The last working version is 78.15.0esr (32-bit).

On any later version, if I run Firefox from a console I get the following error message:

firefox: symbol lookup error: /opt/firefox/libxul.so: undefined symbol: gdk_screen_get_monitor_scale_factor

About the same time this happened, Tor browser (based on Firefox ESR) also stopped working, giving a similar error message.

Could anyone explain to me why this happens and if/how I might be able to fix it?

Thanks.

Asked by blip9 1 month ago

logging in to my account

I have 3 emails and it wont allow me to log in to my main one because it doesent recognise my password They have emailed a number to the email that works but i find it d… (read more)

I have 3 emails and it wont allow me to log in to my main one because it doesent recognise my password

They have emailed a number to the email that works but i find it difficult to get back to enable me to put the number in

Asked by majoyce 3 months ago

Last reply by Dropa 3 months ago

  • Solved

accessing gmail accounts

All routes to access gmail accounts on Macbook air do not connect. If I type "gmail.com" as URL the bar reverts to "about:blank." If I open google and click on "gmail" o… (read more)

All routes to access gmail accounts on Macbook air do not connect. If I type "gmail.com" as URL the bar reverts to "about:blank." If I open google and click on "gmail" or try to access through the apps grid the "G" icon flicks but I'm not taken to account. I can still access the base account through phone or chrome so the issue seems to be through this browser.

Asked by bgrdnr 2 months ago

Answered by Dropa 2 months ago

can't get to hmnow.com; all I get is white screen

When I try to log on to hmnow.com, all I get is a white screen. I worked with Hallmark support, but they couldn't figure it out even though I have a paid subscription wit… (read more)

When I try to log on to hmnow.com, all I get is a white screen. I worked with Hallmark support, but they couldn't figure it out even though I have a paid subscription with them. I've rebooted my Mac and it says I have the latest Firefox version installed. This has gone on for weeks. I've had no problem with any other website.

Asked by cd.kje 2 months ago

Last reply by FredMcD 2 months ago

Bookmark dropdown submenus won't open

Version: 78.15.0esr (64-bit) The bookmark dropdown submenus won't open any more. I can click Bookmarks>next random menu>next menu and it won't show the bookmarks. T… (read more)

Version: 78.15.0esr (64-bit)

The bookmark dropdown submenus won't open any more. I can click Bookmarks>next random menu>next menu and it won't show the bookmarks. To be clear, I am going to a folder bookmark and then a sub-folder bookmark which won't show what is inside this sub-folder.

Any idea why this is happening?

TIA

Asked by drewwilliamson86 1 month ago

Last reply by cor-el 1 month ago

browser security

My bank is telling me that my browser is not secure. I check my account daily and this is the first time I have received this notification. What must I do to renew secu… (read more)

My bank is telling me that my browser is not secure. I check my account daily and this is the first time I have received this notification. What must I do to renew security?

Asked by bjm786 2 days ago

Last reply by Paul 2 days ago

drag and drop attachments in outlook email-feature no longer works

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with … (read more)

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with the company I work for. This feature saves me so so much time since I am in graphics and photography and my emails usually have a lot of attachments. So, why did you take this feature away, I use it ALL the time...please let me know what is going on here or if there is a way around this, I can still load attachments by selecting the paperclip option, but it adds 4 to 5 steps...I love the drag and drop option, can you help me because I really like firefox and want to stay with this browser. thank you, Mark

Asked by chickinelliart 2 months ago

Last reply by rlane8511 2 months ago

Links not opening

Hi All, I'm using an iMac with OS X El Capitan 10.11.6. I am using Firefox 78.15. When I click on links, nothing happens. I have to right click and select "open link i… (read more)

Hi All,

I'm using an iMac with OS X El Capitan 10.11.6. I am using Firefox 78.15. When I click on links, nothing happens. I have to right click and select "open link in new tab." I suspected it might be an out-of-date Add-On. So, I disabled all add-ons and restarted Firefox. It had no effect.

This problem is getting annoying Any assistance is greatly appreciated.

Asked by wfergus42 1 month ago

Last reply by wfergus42 1 month ago

Firefox browser auto updates

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updati… (read more)

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updating. So how can I fix the auto update?

Asked by dontibbs 2 months ago

Last reply by James 2 months ago

lost my passwords by doing a REFRESH

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I c… (read more)

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I clicked on the old file, but just came up with another file called EP7i0nok. It doesn't do anything but it just opens up and it doesn't have anything to restore data.

Asked by kby1952 1 month ago

Last reply by FredMcD 1 month ago

Firefox Crashes ("hangs") at Save Dialogue

It doesn't crash every time, but when it does, if I restart and try to save image/video/etc. again, it will usually keep crashing a string of times before it finally allo… (read more)

It doesn't crash every time, but when it does, if I restart and try to save image/video/etc. again, it will usually keep crashing a string of times before it finally allows me to download without going "Not Responding" and at which point I have to force quit.

I've tried browsing other solutions but nothing seems to work or be applicable. I'm running Firefox 78.15.0esr (64-bit) on an El Capitan 2010 iMac.

Thanks for your help!

Asked by sdrake088 2 months ago

Last reply by sdrake088 2 months ago