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  • Archived

Bookmarks are not syncing across devices!

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad. Each install is logged into the same Firefox account, and… (read more)

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad.

Each install is logged into the same Firefox account, and each install began with the same set of bookmarks.

Now, when I add or remove a bookmark on one device, it's not syncing to any other device. I've tried this on several devices. I've tried manually clicking the "sync" icon on each device to try to kick it into working.

How can I fix this?

Asked by firefox793 1 year ago

Last reply by user2718304 1 year ago

  • Archived

Firefox 78.0.01 Drag and Drop is Broken

Hi, as of today July 2, 2020, I can no longer drag and drop tabs in Firefox to reposition them. Earlier today I had restarted firefox and an update had been pushed throug… (read more)

Hi, as of today July 2, 2020, I can no longer drag and drop tabs in Firefox to reposition them. Earlier today I had restarted firefox and an update had been pushed through.

I have tried to restart Firefox in safe mode without any extensions, but the problem persists. I don't want to "refresh" firefox and start from scratch. I've opened Chrome and can still drag and drop tabs there just fine.

Please fix this ASAP!

Asked by ag_rast 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No sound while on default audio output from few websites.

Hi, I've got a problem with sound with few websites. I'm using 2 sound devices, my headset and my 2nd TV screen which have speakers. For example I got problem with twitte… (read more)

Hi, I've got a problem with sound with few websites. I'm using 2 sound devices, my headset and my 2nd TV screen which have speakers. For example I got problem with twitter and google translator. When I try to play a sound from both of these sites when I'm using my headset as my default sound output, it doesn't work, there is no sound at all but when I change to my TV screen it plays these sounds. I have no problem with youtube, netlfix or other steaming platforms. I've just noticed that problem with these 2 websites, I don't know about other websites. Oh, and on 9gag I got similar problem but not every video is without sound, some of them has a sound and some of them hasn't. My device is set to default as in attached image.

Asked by Pa-Yonk 1 year ago

Last reply by ARMAN KHAN 1 year ago

  • Archived

Windows 10 read from here disableld

I have Macualar Degeneration so I use the Windows magnifier all the time. They have added a "Read from here" feature where you click where you want it to start reading an… (read more)

I have Macualar Degeneration so I use the Windows magnifier all the time. They have added a "Read from here" feature where you click where you want it to start reading and it should read the text. When I click the voice says, "Disabled." I have checked in Options the setting for "Prevent accessibility services from accessing your browser" and it was unchecked. I tried checking that and it made no difference. I opened a text document and the feature worked fine. In Microsoft apps, it works fine. In an OpenOffice text document it says "Cannot read from here" - it must not be compatible with OpenOffice. The fact that it says "Disabled" in Firefox makes me think that there's a setting that can be changed to enable it. I have iCloud Bookmarks, Instagram Photo Plus, Video Download Helper, extensions active and AdBlock Plus and Facebook Container disabled. What can I do to enable Read From Here in Firefox?

Asked by Rich Giblin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Search history showing in address bar even though it is turned off

When I start typing in the beginning of something I searched in the past, the address bar shows past searches (as seen in the picture), even though I turned off Browsing … (read more)

When I start typing in the beginning of something I searched in the past, the address bar shows past searches (as seen in the picture), even though I turned off Browsing History under the Privacy and Security tab under Options. Does anyone know how to stop this?

Asked by vENSiDge5 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Latest FF Update Failed to Import Bookmarks and PW

Hello, The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to re… (read more)

Hello,

The latest and greatest FF update did not import my FF bookmarks and saved PW. I followed all instructions on FF troubleshooting and forums and nothing seems to restore my data. I have a old FF data, but it's stating nothing has been backed up since 2018, however I've used FF daily. Any suggestions? Thank you in advance!

Asked by sr.selvin 1 year ago

Answered by Wesley Branton 1 year ago

  • Archived

A new version of Firefox just appeared. Bookmarks gone, homepage changed.

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?… (read more)

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?

Asked by hobiwan 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

connect favourites

I have restored from a Windows 7 backup and the restored favourites are in Users%name%/Favourites but my restored favourites are not connecting the Firefox 78.0.1 (64-bit… (read more)

I have restored from a Windows 7 backup and the restored favourites are in Users%name%/Favourites but my restored favourites are not connecting the Firefox 78.0.1 (64-bit) bookmarks.

Asked by Lewishilary 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Disable a keyboard shortcut

I looked at the article about keyboard shortcuts, but it didn't say if there was a way to disable any of them. It seems often when I'm typing, instead of hitting the bac… (read more)

I looked at the article about keyboard shortcuts, but it didn't say if there was a way to disable any of them. It seems often when I'm typing, instead of hitting the backspace key, I accidentally hit the F12 and it pops into development mode. I won't be doing any development in the near future (or probably any time) so I'd like to disable that one for convenience. Thanks

Asked by pdsimdars 1 year ago

Last reply by ARMAN KHAN 1 year ago

  • Solved
  • Archived

Why are settings for routinely deleting cookies in two different areas of settings?

In Firefox>Privacy and Security, there are two very similar looking settings regarding routine cookie destruction: Cookies and Site Data>check Delete cookies and si… (read more)

In Firefox>Privacy and Security, there are two very similar looking settings regarding routine cookie destruction:

Cookies and Site Data>check Delete cookies and site data when Firefox is closed. Manage Permissions [A site list with Block, Allow, Allow for Session]

History>Firefox will Use custom settings for History>Clear history when Firefox closes. Settings: check Cookies

My current understanding is that Cookies and Site Data potentially provides exclusions from the cookie carnage, whereas the History setting per above would delete all cookies. Is this correct as far as it goes? What I keep wondering is why the topic of cookie destruction when closing cannot be handled in one area of the Settings layout, instead of in two different areas.

Asked by Quenchoo 1 year ago

Answered by cor-el 1 year ago

  • Archived

Is CCleaner cookie destruction redundant for Firefox users with the right settings?

Is the cookie clearing function of CCleaner 100% redundant for those who use only Firefox as a browser and choose settings that delete all or nearly cookies when the brow… (read more)

Is the cookie clearing function of CCleaner 100% redundant for those who use only Firefox as a browser and choose settings that delete all or nearly cookies when the browser closes? Ideally, I would like to dispense with CCleaner for cookie clearance and depend only on my Firefox browser settings for that. [The various other functions of CCleaner, and its overall value, are not part of my question.]

Asked by Quenchoo 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Can't remove sites from the drop-down address bar after latest update.

The drop-down menu for the address bar on my computer now has little pin images over the icons. I used to have 10 sites listed, but now there's just 8, and a couple of th… (read more)

The drop-down menu for the address bar on my computer now has little pin images over the icons. I used to have 10 sites listed, but now there's just 8, and a couple of them are sites I don't use anymore, but I can't remove them; I highlight them and hit Shift-Delete, but they won't go away! I don't know what the new update did, but I want this fixed.

Asked by RD 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox doesn't load Facebook

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of butt… (read more)

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of buttons that don't work. It is working fine on microsoft edge and on my laptop also running firefox. I tried running in safe mode and deleting facebook cookies, it didn't help. I used an extension to change my user agent to a mobile one and the mobile facebook page seems to load fine. User agents for other browsers don't load as well. What is going on?

Asked by Mike 1 year ago

Last reply by Mike 1 year ago

  • Archived

My Calander

I did not do anything and opening firer fox to get to my mail at inbox in outlook. I also use the calendar provided. Simply I can't get to my calendar it reads an err and… (read more)

I did not do anything and opening firer fox to get to my mail at inbox in outlook. I also use the calendar provided. Simply I can't get to my calendar it reads an err and try again later. Can you tell me how to get that back as I have a lot of data recorded on it? Thank you.

Asked by trinity77 1 year ago

Last reply by Balázs Meskó 1 year ago

  • Archived

Open .pdf in Firefox

Hallo! The recent version of Firefox allows to open .pdf in Firefox. However, there is still allways the question how to proceed, even if I mark the box to make this unne… (read more)

Hallo! The recent version of Firefox allows to open .pdf in Firefox. However, there is still allways the question how to proceed, even if I mark the box to make this unneccessary in the future. When I next time try to open a downloaded .pdf, the question is there again. (I hope you can understand the problem, I am not a native english speaker). See the attachments.

Best regards Fritz

Asked by fribir 1 year ago

Last reply by dhruvmpillai 1 year ago

  • Archived

Browser crashing

Hi Some months ago I added a 32" samsung usb screen to my PC, my operating system is windows 7, This maybe coincidental and not at fault. Since adding the screen my Firef… (read more)

Hi

Some months ago I added a 32" samsung usb screen to my PC, my operating system is windows 7, This maybe coincidental and not at fault. Since adding the screen my Firefox browser crashes, what happens is the screen starts flashing and most of the display disapears you can click on some buttons if displayed or you know where they are but the only way to stop it is to close and reopen the browser, it seems to happen more frequently in a browsing session once its happend once, sometimes it dosn't happen. It seems to be triggered by the mouse scrolling wheel. I have removed and reloaded Firefox but still the same, when reloading it recognises the previous instalation and recalls some previous settings, I don't seem to be able to stop this happening. Lastly the fault does not occur on any other browser. Firefox is my default and prefered browser and I would like to cure this if possible, I have run virus scans etc and dont appear to have any contamination issues.

Any advise gratefully recieved

Many thanks Steve Hull

Asked by stephen.j.hull 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't access games on FB

This happens in Facebook when I try to play a game: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols … (read more)

This happens in Facebook when I try to play a game: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address."

Asked by Steamboat Ed 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago