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  • Archived

PDF Editing Tool disappeared on version 112.0 update

I just updated Firefox to 112.0. The "I-beam" shaped tool no longer appears on the toolbar, or anywhere on the Adobe page. So I can't get a text box to appear on the PD… (read more)

I just updated Firefox to 112.0. The "I-beam" shaped tool no longer appears on the toolbar, or anywhere on the Adobe page. So I can't get a text box to appear on the PDF or annotate the PDF in any way. Help! Thanks!

I'm on a HP Spectre 360 laptop, on Windows 11. Firefox 112.0.

Asked by Michelle 1 year ago

Last reply by Michelle 1 year ago

  • Archived

U2F using ledger

Received this message thismorning while using my Ledger device:- Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with… (read more)

Received this message thismorning while using my Ledger device:-

Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with a U2F extension. Also make sure you're on a HTTPS connection.

Asked by Traceyinvest 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox account 2FA not working

Hello! I'm trying to login on the developer hub, and it asks me to set up the 2FA, i follow the instructions, setting up the key that it gives me After that I do verify … (read more)

Hello! I'm trying to login on the developer hub, and it asks me to set up the 2FA, i follow the instructions, setting up the key that it gives me

After that I do verify the code and it success, but it is stuck on saying "Two-step authentication enabled" and it does not do anything

I try again to press the button, it times me out so I wait 15 minutes, after that it says again it has been enabled, but I does don't do anything else.

If I reload the page I start from 0 with another code, and same behavior.

When using Google authenticator the code is wrong both entering the code and scanning the qr.

What am I doing wrong? Thanks!

Asked by marqdvex 1 year ago

Last reply by marqdvex 1 year ago

  • Archived

Can not log into account on a webpage. redirect is blocked

When i try to log into my Home Health software my account will not load. It is a redirect webpage. I have allowed it in the cookies/blocked pages tab. It still will not l… (read more)

When i try to log into my Home Health software my account will not load. It is a redirect webpage. I have allowed it in the cookies/blocked pages tab. It still will not load. It is a blank page.

Asked by barbi149 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Intermittent loss of video quality while watching Spectrum TV.

Using Firefox 112.0 on a Win 10 64bit HP Omen running an Nvidia GTX 1070 and 32GB ram onboard. When I go to watch tv in my office through https://watch.spectrum.net/livet… (read more)

Using Firefox 112.0 on a Win 10 64bit HP Omen running an Nvidia GTX 1070 and 32GB ram onboard. When I go to watch tv in my office through https://watch.spectrum.net/livetv, the resolution will randomly just drop out to an unwatchable blurred mess. It may do it right off the bat when I open the link, or it may drop out minutes, or even hours into it. Bandwidth is not an issue, as I'm running WIFI 6 on the 5Ghz channel pulling an average Speedtest result of 220Mbps, with a ping of 12ms. Upload is an asymmetric ~12Mbps, but that's a moot point, I feel. There are no issues with YT, or watching Twitch. Running Firefox 112, Edge, Brave, and Chrome side by side to compare picture quality, surprisingly Firefox presents the clearest, sharpest video when it is rendering properly, which makes this a bit more frustrating. This loss of quality occurs to a lesser degree and frequency in Edge and Chrome, but I've yet to see it in Brave. So that leads me to think it might be a GPU setting. I've tried increasing several of the 'about:config' media.cache, browser.cache settings, disabled the browser.cache.disk.size.smart_enable, to no avail. I factory reset the Tp-Link Ac-1900, enabled/disabled all ALG protocols, switched between 20/40/80Mghz, adjusted RTS threshold everywhere between 500 to 2346. Enabled/disabled IGMP snooping. I also toggled/adjusted several of the MFAA, FXAA, anisotropic, shader cache size, etc within the Nvidia control panel. I feel I have a gremlin under the hood. Thank you for any suggestions or ideas! I love troubleshooting, but I'm gonna have to call in reinforcements on this one!


Show only modified preferences accessibility.typeaheadfind.flashBar 1 app.installation.timestamp 133226324640534196 app.normandy.first_run false app.normandy.migrationsApplied 12 app.normandy.user_id e4970e59-6cd6-494e-8681-66d2d27d025c app.shield.optoutstudies.enabled false app.update.auto.migrated true app.update.background.lastInstalledTaskVersion 3 app.update.background.previous.reasons ["on Windows but cannot usually use BITS"] app.update.background.rolledout true app.update.download.attempts 0 app.update.elevate.attempts 0 app.update.lastUpdateTime.addon-background-update-timer 1681427343 app.update.lastUpdateTime.background-update-timer 1681426863 app.update.lastUpdateTime.browser-cleanup-thumbnails 1681433943 app.update.lastUpdateTime.recipe-client-addon-run 1681430737 app.update.lastUpdateTime.region-update-timer 1681249934 app.update.lastUpdateTime.rs-experiment-loader-timer 1680559656 app.update.lastUpdateTime.search-engine-update-timer 1681249214 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browser.startup.homepage_override.mstone 112.0 browser.startup.homepage_override.once {"message_id":"WNP_MOMENTS_14","url":"https://www.mozilla.org/firefox/welcome/14","expire":1668470400000} browser.startup.lastColdStartupCheck 1681430535 browser.startup.upgradeDialog.version 106 browser.theme.toolbar-theme 0 browser.toolbars.bookmarks.visibility always browser.uiCustomization.state 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false browser.urlbar.suggest.quicksuggest.sponsored false browser.urlbar.suggest.topsites false browser.urlbar.tipShownCount.searchTip_onboard 4 datareporting.policy.dataSubmissionPolicyAcceptedVersion 2 datareporting.policy.dataSubmissionPolicyNotifiedTime 1678158876804 devtools.everOpened true devtools.netmonitor.columnsData [{"name":"status","minWidth":30,"width":5.56},{"name":"method","minWidth":30,"width":5.56},{"name":"domain","minWidth":30,"width":11.11},{"name":"file","minWidth":30,"width":27.78},{"name":"url","minWidth":30,"width":25},{"name":"initiator","minWidth":30,"width":11.11},{"name":"type","minWidth":30,"width":5.56},{"name":"transferred","minWidth":30,"width":11.11},{"name":"contentSize","minWidth":30,"width":5.56},{"name":"waterfall","minWidth":150,"width":16.67}] devtools.netmonitor.msg.visibleColumns ["data","time"] devtools.toolbox.selectedTool webconsole devtools.toolsidebar-height.inspector 350 devtools.toolsidebar-width.inspector 700 devtools.toolsidebar-width.inspector.splitsidebar 350 distribution.iniFile.exists.appversion 112.0 distribution.iniFile.exists.value false doh-rollout.disable-heuristics true doh-rollout.doneFirstRun true doh-rollout.home-region US doh-rollout.uri https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill true dom.push.userAgentID f47d4be4d3614956a55f38e7599d38de dom.security.https_only_mode true dom.security.https_only_mode_ever_enabled true extensions.activeThemeID {a7589411-c5f6-41cf-8bdc-f66527d9d930} extensions.blocklist.pingCountVersion -1 extensions.databaseSchema 35 extensions.formautofill.addresses.enabled false extensions.formautofill.creditCards.enabled false extensions.getAddons.cache.lastUpdate 1681427344 extensions.getAddons.databaseSchema 6 extensions.lastAppBuildId 20230406114409 extensions.lastAppVersion 112.0 extensions.lastPlatformVersion 112.0 extensions.pendingOperations false extensions.pictureinpicture.enable_picture_in_picture_overrides true extensions.systemAddonSet {"schema":1,"addons":{}} extensions.ui.dictionary.hidden true extensions.ui.extension.hidden false extensions.ui.lastCategory addons://list/extension extensions.ui.locale.hidden true extensions.ui.sitepermission.hidden true extensions.ui.theme.hidden false extensions.webcompat.enable_shims true extensions.webcompat.perform_injections true extensions.webcompat.perform_ua_overrides true extensions.webextensions.ExtensionStorageIDB.migrated.addon@darkreader.org true extensions.webextensions.ExtensionStorageIDB.migrated.screenshots@mozilla.org true extensions.webextensions.uuids {"formautofill@mozilla.org":"9c6bac60-7f37-41fb-8880-ca147d25578f","pictureinpicture@mozilla.org":"92f13102-32d4-447b-b42f-f99b92d452d9","screenshots@mozilla.org":"5401f80f-186a-4587-b3fd-abdd090a3c65","webcompat-reporter@mozilla.org":"a9dd722d-c4ba-494e-8a6f-b256f1d8ca1a","webcompat@mozilla.org":"d0a43ba8-26fa-48b8-bdd4-5d5d9ee3e6de","default-theme@mozilla.org":"fb17086f-acf7-4010-beb3-1797c5bf59e4","addons-search-detection@mozilla.com":"3982d373-d080-420f-a73e-dfb53205266e","google@search.mozilla.org":"dd844a8f-1dd1-454a-849f-9a3080b62a6a","amazondotcom@search.mozilla.org":"085b4fb3-a264-477d-8d75-b42c31ce5d17","wikipedia@search.mozilla.org":"78936837-a2ea-49bd-be41-37f81e47a56c","bing@search.mozilla.org":"aad71152-bda5-4fdf-8675-398fc9a3248d","ddg@search.mozilla.org":"7b761d37-63dc-417e-b1af-cb4bea1fe803","ebay@search.mozilla.org":"078b0ebc-4123-4298-91ff-3e601a4c72f5","addon@darkreader.org":"ab12ba6b-e089-4f02-8c15-49b7a1aff4f4","firefox-alpenglow@mozilla.org":"6c04b27a-ae39-475c-b8b0-489138294fba","firefox-compact-dark@mozilla.org":"82bc0bdf-481e-41ee-aad5-b13f17e35355","firefox-compact-light@mozilla.org":"dacd6315-8880-4811-88e2-2352cc793be0","{2e9d465c-5af9-4b12-ab76-c0b0d23c921a}":"779a9647-a44e-4969-b3e5-95b5747acc8c","{22b0eca1-8c02-4c0d-a5d7-6604ddd9836e}":"7b931dd2-420f-4d02-bc83-e9d13fe83f57","{a7589411-c5f6-41cf-8bdc-f66527d9d930}":"13053876-8c73-45e8-96d1-7ef6d0ab0c3a","{a7d78215-c3ea-4ecb-aaed-10bbe30f8ecb}":"13aa227b-4b50-49d9-81a3-1dbb0a135bef","{c01b4916-eb9f-403d-9931-9d7cb152c729}":"9e55fd56-7694-44df-997b-71231a641e9b","{8a0bf576-7db2-4ecd-9ebc-47e9a66c007e}":"1e4d13e4-54fa-4388-a1be-63d553b36e8b","{b82d3607-7180-4bec-88bf-35ba72a85dbd}":"d9f218d0-a0e3-4308-9893-d38a923865a0","{770a6831-41b7-4922-8361-2ba0829ba130}":"456cd4db-3372-4423-9e64-d5fbd90b05e5"} fission.experiment.max-origins.last-disqualified 0 fission.experiment.max-origins.last-qualified 1678158876 fission.experiment.max-origins.qualified true font.name.serif.x-western Arial gecko.handlerService.defaultHandlersVersion 1 gfx-shader-check.build-version 20230406114409 gfx-shader-check.device-id 0x1b81 gfx-shader-check.driver-version 31.0.15.2802 gfx-shader-check.ptr-size 8 gfx.blacklist.video-overlay.failureid FEATURE_FAILURE_DL_BLOCKLIST_NO_ID gfx.webgpu.force-enabled true gfx.webrender.all true idle.lastDailyNotification 1681429828 layout.css.dpi 1 layout.css.fit-content-function.enabled true layout.css.prefers-color-scheme.content-override 0 media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue 06511f1f6c6d44d076b3c593528c26a602348d9c41689dbf5ff716b671c3ca5756b12cb2e5869f836dedce27b1a5cfe79b93c707fd01f8e84b620923bb61b5f1 media.gmp-gmpopenh264.lastDownload 1679538255 media.gmp-gmpopenh264.lastInstallStart 1679538255 media.gmp-gmpopenh264.lastUpdate 1679538255 media.gmp-gmpopenh264.version 1.8.1.2 media.gmp-manager.buildID 20230406114409 media.gmp-manager.lastCheck 1681355524 media.gmp-manager.lastEmptyCheck 1681355524 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.hashValue b046dd1b26ec0b810ee441b7ad4dc135e3f1521a817b9f3db60a32976352e8f7e53920e1a77fc5b4130aac260d79deef7e823267b4414e9cc774d8bffca56a72 media.gmp-widevinecdm.lastDownload 1680404646 media.gmp-widevinecdm.lastInstallFailed 1678159289 media.gmp-widevinecdm.lastInstallStart 1680404639 media.gmp-widevinecdm.lastUpdate 1680404646 media.gmp-widevinecdm.version 4.10.2557.0 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.hardwaremediakeys.enabled false media.videocontrols.picture-in-picture.video-toggle.has-used true media.windows-media-foundation.use-nv12-format false network.http.referer.disallowCrossSiteRelaxingDefault.top_navigation true network.proxy.type 0 network.trr.mode 2 network.trr.uri https://mozilla.cloudflare-dns.com/dns-query pdfjs.enabledCache.state true pdfjs.migrationVersion 2 places.database.lastMaintenance 1681429828 pref.privacy.disable_button.view_passwords false privacy.annotate_channels.strict_list.enabled true privacy.annotate_channels.strict_list.pbmode.enabled true privacy.partition.network_state.ocsp_cache true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1681429828808 privacy.query_stripping.enabled true privacy.query_stripping.enabled.pbmode true privacy.sanitize.pending [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.trackingprotection.emailtracking.enabled true privacy.trackingprotection.enabled true privacy.trackingprotection.socialtracking.enabled true sanity-test.device-id 0x1b81 sanity-test.driver-version 31.0.15.2802 sanity-test.running false sanity-test.version 20230406114409 security.sandbox.content.tempDirSuffix {6e2479d2-f22f-4dc2-baed-92b2b92c0cc7} services.settings.blocklists.addons-bloomfilters.last_check 1681434141 services.settings.blocklists.gfx.last_check 1681434141 services.settings.clock_skew_seconds -1 services.settings.last_etag "1681434079623" services.settings.last_update_seconds 1681434141 services.settings.main.addons-manager-settings.last_check 1681434141 services.settings.main.anti-tracking-url-decoration.last_check 1681434141 services.settings.main.cfr.last_check 1681434141 services.settings.main.cookie-banner-rules-list.last_check 1681434141 services.settings.main.devtools-compatibility-browsers.last_check 1681434141 services.settings.main.devtools-devices.last_check 1681434141 services.settings.main.doh-config.last_check 1681434141 services.settings.main.doh-providers.last_check 1681434141 services.settings.main.fxmonitor-breaches.last_check 1681434141 services.settings.main.hijack-blocklists.last_check 1681434141 services.settings.main.language-dictionaries.last_check 1681434141 services.settings.main.message-groups.last_check 1681434141 services.settings.main.ms-images.last_check 1681434141 services.settings.main.nimbus-desktop-experiments.last_check 1681434141 services.settings.main.normandy-recipes-capabilities.last_check 1681434141 services.settings.main.partitioning-exempt-urls.last_check 1681434141 services.settings.main.password-recipes.last_check 1681434141 services.settings.main.password-rules.last_check 1681434141 services.settings.main.pioneer-study-addons-v1.last_check 1681434141 services.settings.main.public-suffix-list.last_check 1681434141 services.settings.main.query-stripping.last_check 1681434141 services.settings.main.quicksuggest.last_check 1681434141 services.settings.main.search-config.last_check 1681434141 services.settings.main.search-default-override-allowlist.last_check 1681434141 services.settings.main.search-telemetry-v2.last_check 1681434141 services.settings.main.sites-classification.last_check 1681434141 services.settings.main.tippytop.last_check 1681434141 services.settings.main.top-sites.last_check 1681434141 services.settings.main.url-classifier-skip-urls.last_check 1681434141 services.settings.main.websites-with-shared-credential-backends.last_check 1681434141 services.settings.main.whats-new-panel.last_check 1681434141 services.settings.security-state.cert-revocations.last_check 1681434141 services.settings.security-state.intermediates.last_check 1681434141 services.settings.security-state.onecrl.last_check 1681434141 services.sync.clients.lastSync 0 services.sync.declinedEngines services.sync.engine.addresses.available true services.sync.globalScore 0 services.sync.nextSync 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1680815800 toolkit.startup.last_success 1681430534 toolkit.telemetry.cachedClientID 3dbdd5af-ba81-400b-bcd9-80f8862720e4 toolkit.telemetry.pioneer-new-studies-available true toolkit.telemetry.previousBuildID 20230406114409 toolkit.telemetry.reportingpolicy.firstRun false trailhead.firstrun.didSeeAboutWelcome true ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.

Asked by spartanthreeseven 1 year ago

Last reply by spartanthreeseven 1 year ago

  • Solved
  • Archived

Saving / restoring Firefox Settings

If I want to do a 'clean' install of MS Windows - Windows 11 Pro v 22H2 (Build 22621.1485) - where are FF's sttings stored & how do I restore them after the re-instal… (read more)

If I want to do a 'clean' install of MS Windows - Windows 11 Pro v 22H2 (Build 22621.1485) - where are FF's sttings stored & how do I restore them after the re-install?

Asked by IanM 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

SEC_ERROR_UNKNOWN_ISSUER with internal CA on Ubuntu 16.04 Thin-Clients

Hi, im getting unknown issuer on my thin-clients with a FF ESR 45.9.0. This FF is tied to the OS (Ubuntu 16.04) and the OS is the most recent compatible version for our … (read more)

Hi,

im getting unknown issuer on my thin-clients with a FF ESR 45.9.0. This FF is tied to the OS (Ubuntu 16.04) and the OS is the most recent compatible version for our version of the thin-clients. So yeah its super old and I'm not able to update any of this. There is no security.enterprise_roots.enabled option available. What would be the best way to solve this issue for ~400 clients. Thanks in Advance Regards Tekkion

Asked by Tekkion 1 year ago

Answered by Tekkion 1 year ago

  • Archived

A LINK OPENS EVERY TIME I TURN ON MY PC

Hi Firefox, A link opens automatically in Firefox as soon as I turn on my PC. And that link redirect the page to some other link. This is happening from past several day… (read more)

Hi Firefox,

A link opens automatically in Firefox as soon as I turn on my PC. And that link redirect the page to some other link. This is happening from past several days. I have attached a SS of those links. What is the solution ? Is there a way in Firefox to block such links ? Early response appreciated.

Asked by Ankush 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I cant get into my settings without it asking for a code

that i cant access i've tried to look in my spam i even searched the fire fox email only old emails pop up what do i do i just want to turn off 2factor authentication … (read more)

that i cant access i've tried to look in my spam i even searched the fire fox email only old emails pop up what do i do i just want to turn off 2factor authentication

Asked by Sage_QwQ 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Lost bookmarks

Hello I use Windows 10 and Firefox for web browsing. My drop down bookmark menu has disappeared and I fear that all my bookmarks are lost. Is the latest upgrade is a rede… (read more)

Hello I use Windows 10 and Firefox for web browsing. My drop down bookmark menu has disappeared and I fear that all my bookmarks are lost. Is the latest upgrade is a redesign? Please can you tell me how to retrieve my bookmarks. Many thanks Helen Humphreys

Asked by helenmh 1 year ago

Last reply by cor-el 1 year ago

  • Archived

search bar

I've downloaded Firefox as my server with Duckduckgo as my search engine. When I attempt to type in the search bar in the middle of the page, it kicks me to upper URL are… (read more)

I've downloaded Firefox as my server with Duckduckgo as my search engine. When I attempt to type in the search bar in the middle of the page, it kicks me to upper URL area. Any suggestions as to why the search bar in middle of page won't let me enter text?

Asked by bwalsh111 1 year ago

Last reply by Terry 1 year ago

  • Archived

Private Web Site Works In SafeMode, But Not With All Extensions Turned Off

Firefox 112 Mint Linux The web site for my VOIP company lets me set phone numbers as "contacts" via a web form. I started getting an error message along the lines of "E… (read more)

Firefox 112 Mint Linux

The web site for my VOIP company lets me set phone numbers as "contacts" via a web form.

I started getting an error message along the lines of "Error Adding Contacts".

I restarted Firefox in --safe-mode, the site worked.

I restarted Firefox in normal mode. I then turned off each extension, one by one, refreshing the form. I ended up turning them all off and the contact form stayed broken.

What else does --safe-mode turn off besides the extensions?

Thanks.

Asked by beforewisdom 1 year ago

Last reply by Terry 1 year ago

  • Archived

Cleared history still showing up in history panel

Hi, I am trying to clear my Firefox history, and every time I clear it, the same four websites remain in the history panel. I've tried removing them one at a time, but t… (read more)

Hi,

I am trying to clear my Firefox history, and every time I clear it, the same four websites remain in the history panel. I've tried removing them one at a time, but they just reappear when I restart the browser. I've tried everything I can think of, and any help would be much appreciated.

Thanks in advance.

Asked by Cole 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Monitor

I recently accessed Firefox Monitor. Living in Australia we had a large Data Breach from Optus (Phone carrier) in Sept last year. Yet it was not litsed in your list. Plea… (read more)

I recently accessed Firefox Monitor. Living in Australia we had a large Data Breach from Optus (Phone carrier) in Sept last year. Yet it was not litsed in your list. Please advise

Asked by pcostello3 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

i have lost all my tabs so i used jeffersonscher to get them back however, i restarted my pc when i was restoring them and that jsonlz4 file that i was using got replaced by a new one that had only the tabs that i have restored

i used jeffersonscher to get all my tabs back from by old session but i restarted my pc and the session store jsonlz4 file got changed with a new one that didn't have all… (read more)

i used jeffersonscher to get all my tabs back from by old session but i restarted my pc and the session store jsonlz4 file got changed with a new one that didn't have all the tabs i previously had on it. When i did the restoring my jsonlz4 file was at 1:08am but when i accidentally restarted my pc it now is saying 2:31am and all the tabs that i have restored so far are on it but not the ones i haven't restored are not.

So is there a way to be able to get that old jsonlz4 file back so that i can restore all the tabs that i used to have.

Please help.

Asked by jameskennan11 1 year ago

Answered by jameskennan11 1 year ago

  • Archived

How to contact an add-on developer who has no contact info

I installed the Mail Link Enhancer add-on. It works, sort-of. The subject line and other fields included after the ? in the mailto address do not get filled in. Look… (read more)

I installed the Mail Link Enhancer add-on. It works, sort-of. The subject line and other fields included after the ? in the mailto address do not get filled in. Looking at the add-on info, the developer is Nick, but there is no contact info in the More Information section of the add-on profile. The add-on hasn't been updated since 2020, so I'm fairly certain that things changed since then and that's why it isn't working, but I'm no expert.

Asked by Wayne 1 year ago

Last reply by TyDraniu 1 year ago