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  • Archived

Site Incompaibility

I have used FIREFOX for many years - and have (almost) always been able to use on-line banking successfully. However, since the latest FIREFOX update earlier this week, … (read more)

I have used FIREFOX for many years - and have (almost) always been able to use on-line banking successfully.

However, since the latest FIREFOX update earlier this week, I have been unable to access my BARCLAYCARD (VISA) account by using FIREFOX.

I contacted BARCLAYCARD - and followed their suggestion to try using EDGE.

I was able to access my BARCLAYCARD account normally.


As I frequently need access to this account I may have no alternative but to discard my use of FIREFOX because of this incompatibility.

.

Asked by 3krs 1 year ago

Last reply by Terry 1 year ago

  • Archived

High cpu usage of fifefox dev edition

When watching youtube or even doing a little task with only one tab the cpu usage from a specific firefox process goes upto 90%. And I have did everything that was given… (read more)

When watching youtube or even doing a little task with only one tab the cpu usage from a specific firefox process goes upto 90%. And I have did everything that was given in the following troubleshoot method "https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" but still the same result. I tried with troubleshoot mode on with disabling all extensions but the cpu usage was still high. I have also checked with firefox's own task manager tool but there wasn't a single process that was using full cpu. I'll be attaching all screenshots below.

Asked by Yash 1 year ago

Last reply by asdf2345 9 months ago

  • Solved
  • Archived

Swipe gesture not working for going back and forward

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to… (read more)

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to 111.0 and have double checked the browser.gesture settings as being "Browser:BackOrBackDuplicate" and the corollary for forward. This is for Firefox on a Mac Air running Ventura. Any advice is appreciated.

Asked by willwildebotta 1 year ago

Answered by willwildebotta 1 year ago

  • Archived

111.0 crashes on Macbook Pro

After the update to 111.0 Firefox crashes. I can open it up, go to a site etc. but eventually it crashes. I deleted it and reinstalled, same problem. This has never occur… (read more)

After the update to 111.0 Firefox crashes. I can open it up, go to a site etc. but eventually it crashes. I deleted it and reinstalled, same problem. This has never occured prior to 111.0.

Asked by dwilliam116 1 year ago

Last reply by Paul 1 year ago

  • Archived

Clicking on a link within website not working - only on Firefox.

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users… (read more)

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users of Firefox have had the same problem with the Ancestry web site.

Asked by Easternland 1 year ago

Last reply by Terry 1 year ago

  • Archived

Where can I get help for my Firefox web extension

I've created a Firefox web extension called Context Search. One of the options that it offers is to open Google Search results in the sidebar. However, the search results… (read more)

I've created a Firefox web extension called Context Search. One of the options that it offers is to open Google Search results in the sidebar. However, the search results are truncated and don't fit in the sidebars limited width. I've tried using a mobile user agent, but that doesn't appear to solve the problem. I have no idea how to fix this problem and need some help.

Asked by Olivier de Broqueville 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Words are showing up as random letters and symbols on numerous sites

I use Firefox on my Mac. Since updating to the OS Ventura, I now see many words on different sites, as well as numbers, show up as things like zzjk{d instead of saying br… (read more)

I use Firefox on my Mac. Since updating to the OS Ventura, I now see many words on different sites, as well as numbers, show up as things like zzjk{d instead of saying brett. This happens on my ebay site, my american express site which I cannot see any numbers of transactions cost since all the numbers show up as (d9 f for example. Something is not working correctly. I checked and and up to date with all firefox updates. Safari works perfect on all sites so this is a Firefox issue. See attached for how some areas on eBay look. Not all words are like this, some are still english spelling correctly. But some pages like this support page are completely unrecognizable but works correctly on Safari.

Asked by brettbarentine 1 year ago

Last reply by cor-el 1 year ago

  • Archived

printing disclosures from listing such as property disclosure

when trying to print property disclosure from listing where says to view document has private and can not get changed to public therefore will not print property disclos… (read more)

when trying to print property disclosure from listing where says to view document has private and can not get changed to public therefore will not print property disclosure etc

Asked by john894 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Problem using TV app

Mozilla offered an update, version 111.0 yesterday (March 15, 2023) and I installed it. Now I cannot use a TV app that I pay for. I live in Canada and Bell Canada offers … (read more)

Mozilla offered an update, version 111.0 yesterday (March 15, 2023) and I installed it. Now I cannot use a TV app that I pay for. I live in Canada and Bell Canada offers a TV app that I pay for: Bell Fibe Alt TV.

Since the install yesterday, the app keeps freezing on me and I can no longer watch anything. Did your install effect my app? I am using Windows 10 on a Lenovo i3 10th Gen laptop.

I have done a hardboot on the computer several times, with no success.

Asked by bev_drolet 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

firefox developer highlighting elements outlined problem

hello guys I need help with this problem in firefox developed edition Specifically, when I use the Inspector panel to inspect elements on a webpage, the selected element… (read more)

hello guys I need help with this problem in firefox developed edition

Specifically, when I use the Inspector panel to inspect elements on a webpage, the selected elements are outlined with a blue border instead of being filled with color. This is making it difficult for me to visualize the layout and styling of the elements, and I would prefer to have them filled with color instead.

I have tried to find a solution on my own by searching online, but have not been able to find a clear answer. Could you please advise me on how to change the settings in Firefox Developer Edition so that the Inspector panel highlights elements with a fill color instead of just an outline?

Asked by Youcef Hemadou 1 year ago

Answered by Youcef Hemadou 1 year ago

  • Archived

Email Account

My email, [edited] @wideopenwest no longer exists. They got bought out in my area by RCN DBA Astound. My new email address is [edited] @astound.net. I can no longer get e… (read more)

My email, [edited] @wideopenwest no longer exists. They got bought out in my area by RCN DBA Astound. My new email address is [edited] @astound.net. I can no longer get email at [edited] @wideopenwest.com

Asked by scuba24 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Disabled push notification in Windows settings now I'm not recieving them at all.

I updated Firefox to 111.0(64-bit) this morning. My push notification from sites I allow started running through Windows notifications instead just popping up like normal… (read more)

I updated Firefox to 111.0(64-bit) this morning. My push notification from sites I allow started running through Windows notifications instead just popping up like normal. I read an article that said I could disable this feature through Windows Settings and the push notifications would start showing up like they used to. Unfortunately after I did this I stopped getting push notifications at all. Would have left it to go through Windows notification but it makes an annoying sound every time I got a notification and that got old fast. I just want push notifications back like they used to be.

I run Firefox on Windows 10.

Asked by Isebas 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

'Primary account email required for sign-in' but the email is not registered with my primary account

So I want to keep my work life and hobbies separated. My plan was to have two firefox accounts, one for hobbies one for work. The hobby account is the original one. At s… (read more)

So I want to keep my work life and hobbies separated. My plan was to have two firefox accounts, one for hobbies one for work. The hobby account is the original one.

At some point I set up a work account using my work email but when I go to log in to the work account I get the error 'Primary account email required for sign-in'.

I have checked my hobby account and that email is not associated with it. It should be a separate account yet I can't log into it or even delete the account and start again because of the 'Primary account email required for sign-in'.

Anyone got a fix for this?

Asked by Plugs 1 year ago

Last reply by Plugs 1 year ago

  • Archived

RTX Video Super Resolution technology

When will Mozilla introduce RTX Video Super Resolution technology to its Firefox browser? https://blogs.nvidia.com/blog/2023/02/28/rtx-video-super-resolution/ … (read more)

When will Mozilla introduce RTX Video Super Resolution technology to its Firefox browser?

https://blogs.nvidia.com/blog/2023/02/28/rtx-video-super-resolution/

Asked by Darek 1 year ago

Last reply by TyDraniu 11 months ago

  • Archived

Chrome works but Firefox doesn't

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF… (read more)

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF would not operate the Ancestry.com properly after years of everything operating just fine there. Finally swapped browsers to Chrome. That works 100% ok. My problem is that I want to use Firefox not Chrome.

Asked by m2014rust 1 year ago

Last reply by Terry 1 year ago

  • Archived

Running Firefox 111.0 on MacOS 13.2.1 - Cannot Access "about:third-party" Page - Says Invalid URL

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try agai… (read more)

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

Asked by amniqq 1 year ago

Last reply by cor-el 1 year ago