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  • Archived

Chinese / Farsi / … characters don't show up -> .Last Resort

Hi, I seemed to try everything I found at the net, but since I updated to Mac OS Monterey, Chinese and other non Latin Charaters don't show up. It works with Chrome and … (read more)

Hi,

I seemed to try everything I found at the net, but since I updated to Mac OS Monterey, Chinese and other non Latin Charaters don't show up. It works with Chrome and Safari, What's the problem.

I look forward to you help asap.

Thanks, Carolyn

btw: can't upload screenshots  : (

Asked by effi7 2 years ago

Last reply by cor-el 1 year ago

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Second Monitor Display Scaling

I am a Mac user and using a second monitor display. When I move a Firefox window to the second display it doubles in size. I cannot figure out how to get it to display pr… (read more)

I am a Mac user and using a second monitor display. When I move a Firefox window to the second display it doubles in size. I cannot figure out how to get it to display properly (as it displays on my original monitor). Please help.

Asked by sarahrb1989 2 years ago

Last reply by sarahrb1989 2 years ago

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Particular PDF file has trouble uploading to Google Drive

I have one particular PDF file that is very difficult to upload to Google Drive, using Firefox 98.02 on my Mac Book Air 2017 laptop, running OS 11.6. The upload says tha… (read more)

I have one particular PDF file that is very difficult to upload to Google Drive, using Firefox 98.02 on my Mac Book Air 2017 laptop, running OS 11.6. The upload says that it started, but never finishes. This particular PDF file uploads fine using the Safari web browser. It uploads fine using the Google Drive on the Desktop software. I've read the troubleshooting advice, cleared all history, cleared the cache, tried safe mode, refreshed the browser, reinstalled the browser, etc. etc. I might get this file to successfully upload once after doing all that, but after that it won't upload again. This behavior bothers me greatly. I seek advice here. Numerous other PDF files don't have this problem.

Asked by Alan.Wehmann1 2 years ago

Last reply by Alan.Wehmann1 1 year ago

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  • Archived

Unable to install Net Gear router to initiate internet connection for my Mac Book Air.

I attempted to install a router but Mozilla sent a caution message that the brand (Net Gear) was insecure. Which brands are secure routers?>I have a Mac Book Air purc… (read more)

I attempted to install a router but Mozilla sent a caution message that the brand (Net Gear) was insecure. Which brands are secure routers?>I have a Mac Book Air purchased a few months ago and have never had internet at home. This is first attempt. Thanks.

Asked by jimgalo 2 years ago

Answered by cor-el 2 years ago

  • Archived

Cached Web Content (320kb)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use b… (read more)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use but not any longer.

Asked by Jason Allen 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Access to REI denied on Firefox WHY?

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server. Reference #18.f697c68.1648515585.37d0ad20 … (read more)

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

Asked by xueshg12 2 years ago

Answered by xueshg12 2 years ago

  • Archived

Cisco Umbrella blocking several sites

I try to access several of my bookmarked sites only to have Cisco Umbrella block them. I unchecked the block sites" in the security settings to no avail. I have a right t… (read more)

I try to access several of my bookmarked sites only to have Cisco Umbrella block them. I unchecked the block sites" in the security settings to no avail. I have a right to access any site I wish. Also, Firefox is the only browser that does this to me. Please help.

Asked by rblumpr55 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Is there an add-on that improves Firefox's Add-on Search?

Apologies if this sounds harsh, but is there an add-on that improves on Firefox's incredibly inefficient add-on ecosystem, specifically, add-on management? Something simi… (read more)

Apologies if this sounds harsh, but is there an add-on that improves on Firefox's incredibly inefficient add-on ecosystem, specifically, add-on management? Something similar to what New Tab Override does for new tabs, but for the Add-on page?

In other browsers, it's a cinch to search for an installed extension: go to the browser's local Extensions page, and use the search field like any search engine, and get a list of candidates, if not the very one you wanted to see. Firefox, for some reason, wants you to scroll all the way down, including the disabled add-on section, while you carefully check every name, hoping you don't miss it (the many times I've jumped to the "Y" section to look for YouTube Enhancer, for example, and not finding it, going up one by one, only to find its proper name is Enhancer for YouTube).

That's fine for a few add-ons; it's time consuming and frustrating when you have a lot. There's a search field in the top left, sure, but instead of displaying what's already installed locally, it has to go online. Again, for some unstated reason I've yet to find (best guess: promotions). Also wondering why Cmd [or Ctrl for Windows users]+F4 doesn't work as it normally does for websites?

Is there another way that improves this method or eschews it entirely for one that's better?

Side Tip: when searching on addons.mozilla.org, don't use the drop down list with suggested add-ons. Always hit return to get the results; that way, you can use the back button to see the search results again, otherwise, you'll be typing the same keywords every time you want to check out the others.

Asked by 0zen 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

Disable download window opening (Mac user)

Is there a way to stop the download window opening everytime I download something? Never happened before. It's really annoying as I download a lot and the window will cov… (read more)

Is there a way to stop the download window opening everytime I download something? Never happened before. It's really annoying as I download a lot and the window will cover a lot of the site I'm downloading from.

Asked by assets123 1 year ago

Answered by cor-el 1 year ago

  • Archived

Recover old session before potentially accidentally deleting

I'm trying to recover a profile that has the most recent history, tabs and pinned tabs that I seem to have either lost or overwritten yesterday. I can try to reconstruct … (read more)

I'm trying to recover a profile that has the most recent history, tabs and pinned tabs that I seem to have either lost or overwritten yesterday. I can try to reconstruct from my actual history but I don't remember everything I had open. I'm also not sure what to do with all the profiles that are associated with my browser. The version with my actual name is not the default and is an initial version I used on an older computer.A ny easy answers would be appreciated. It's frustrating that there is no way to contact them Mozilla directly.

Thanks

Asked by ellenceegee 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

I keep having to sign in when opening Google search page

and not only that, when I click on sign in - it shows me a work email address that I rarely use - not my Firefox account / main email. I have to click NEXT then change em… (read more)

and not only that, when I click on sign in - it shows me a work email address that I rarely use - not my Firefox account / main email. I have to click NEXT then change email address from the drop down menu. I followed the setting attached. but it's still does it. I close Google tab, then go back and im signed out again! It's extremely annoying. How on earth can I fix this?

My tech info: Macbook Air Mac OS 12.2.1


Rebecca

Asked by rebknell 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Archived

Private window breaches privacy - Unacceptable

I opened Private window in Firefox desktop browser for Mac, to login to gmail account. After few minutes of usage, I closed the Private window. When I opened a new Privat… (read more)

I opened Private window in Firefox desktop browser for Mac, to login to gmail account. After few minutes of usage, I closed the Private window. When I opened a new Private window the 2nd time and open gmail.com, I could see I am not signed out of the gmail account. This is breach of privacy and highly unacceptable.

Why is my account still logged in, even while using Private window? What if I was using this in a public computer? Utterly scared now of my privacy and security in using Firefox.

Asked by nousheen.n 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Bookmarks are now separated into 2 groups

I am using version 98.0.2. When I open my "manage bookmarks" folder on my iMac, I see a top set of bookmarks and a bottom set of bookmarks. I never separated these 2 grou… (read more)

I am using version 98.0.2. When I open my "manage bookmarks" folder on my iMac, I see a top set of bookmarks and a bottom set of bookmarks. I never separated these 2 groups. They are all my original bookmarks. Why are there now 2 separate groups?

Asked by kafraone 1 year ago

Answered by cor-el 1 year ago

  • Archived

Amazon "Returns & Orders" page will not load... Mac

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it. … (read more)

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it.

Asked by gspelucin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks sidebar no longer available???

I use a MacBook, and the main thing I like about Safari is being able to have a bookmarks sidebar open all the time. However, I am trying Firefox for a couple reasons, an… (read more)

I use a MacBook, and the main thing I like about Safari is being able to have a bookmarks sidebar open all the time. However, I am trying Firefox for a couple reasons, and there seems to be no way to have a bookmarks sidebar open. All the Help topics on this say to click the Bookmarks button in the taskbar, but there is no Bookmarks button in my version. Has this been taken away? Is it possible to have a Bookmarks sidebar in Firefox on MacOS?

Thanks! :)

Asked by carol.teater 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago