Firefox Community Forum

Images used for google sheets are losing quality become 8Bit alike. Same document good in google chrome, safari or mobile apps First image is from Firefox, second one is from chrome

I use the URL BVN.NL to display videos, however it comes up with a message; "General Source Error" or "Video decoder or demuxer had an error with content" But if I use the Chrome browser, there are no problems.

Peter van Tol pvt1427@gmail.com

Firefox latest version no longer wants to access certain websites. For example: "https://www.yggtorrent.top/auth/login" This site and other sites that Firefox blocks me, are accessible without problem, by Chrome and Edge latest versions. I have emptied the cache and deleted all navigation information, but the problem remains... Thank you in advance. Jacky

On Pinterest I can see previews of pins, but detailed pins displayed as blank. It's about static pins (images) and GIFs.

If I click blank pin, it displayed in full size, but with GIF it doesn't work properly - gifs displayed as static image. Video pins displayed OK.

This problem is about Mozilla Firefox, in other browsers all works OK .

2 days before all was ok.

I did all the advices, including reinstallation Mozilla, but it doesn't helped.

All the addons are deleted, Firefox's Tracking Protection feature is disabled, in the Safe mode the problem remains.

Any ideas?

The Firefox window on my MacBook Pro opens but will not open any web sites and freezes. I have cleared the caches and done a Firefox restart but it is still not opening web sites and still freezing. It has supposedly sent Mozilla a few problem reports. I’m running Mac OS 15.4

My Safari browser is still working but I use Firefox as my default  browser.

I’m sending this from my iPad

I am using Firefox as my primary browser on my windows 11 computer and two android devices. Weatherunderground.com works in Firefox android. It also works in Chrome and Edge. I am running Firefox version 37.0.1 (64-bit) on my computer (Windows 11, version 24H2). The latter was installed in January. The issue with weatherunderground arrived about a week ago. When I say it doesn't work in Firefox, I mean that it only starts to load - displays some of the day's weather and then any attempt to refresh or click anywhere freezes that website.

When people click "update preferences" in one of our Mailchimp-Mails, they are redirected to mailchimp.com with the selection of the groups / newsletters. However, when the page is opened in Firefox, there are no checkboxes. The tracking protection blocks the image and the form only shows the labels for the groups.

Is there a way to whitelist our Mailchimp-URL ("mycustomername.us10.mailchimp.com")? Or could the tracking protection team make an adjustment to stop blocking these images on all Mailchimp URLs?

Up-to-date Firefox on Windows 11 renders a page and later renders a blank page. Toggling Enhanced Tracking Protection will cause proper rendering of the page until it goes blank again.

I do not have this browsing problem when using Edge.

I'm thinking Firefox has a bug.

I get an error message when attempting to load the PBS main page. It was working fine until yesterday and I can get on the site using bookmarks for different shows but cannot load the main page (even from within the site). BTW, using Safari the page loads as normal.

Below is the message I get.

Application error: a client-side exception has occurred while loading www.pbs.org (see the browser console for more information).

Can you help?

Thanks, EJ

Mac OS Ventura Can provide more info as needed

I am using the latest version of Firefox and I can not log on to facebook.com and I get a graphic with Oops somthing went wrong (see image). This has started happening in the last couple of days since I updated Firefox..

I can login in Chrome without a problem I have disabled all add ons My cache has been cleared My history is removed when I exit Firefox. I have not changed any firewall settings.

Is anyone else having this problem?

I encounter a bug, which youtube website still loads normally. The problem occur when I tried to open one of the youtube video and it just a black box with no normally youtube playback button, but the recommendation can be view as I scroll further down. Entering in-video mode, cause it to going back previous page but no small video playback at the corner.

Normally, I would think my internet was a bit slower, but opening youtube in chrome or other browsing software have no such problem. I try watching Netflix on firefox, and it just works fine but the youtube things still occur.

Thank you.

Hi there team! Since a Mozilla upgrade earlier this year, I have been unable to create a reply to certain posts made by folks I follow on Threads social media. It occurs about 20% of the time, intermittently yet consistently. When I seek to create a reply, the response window opens with a restricted field that does not allow me to enter any text. Please see the attached screen shot. It's just a box with no cursor. The restriction has never occurred when I'm on Edge or Chrome, only on Firefox. But I prefer Firefox. I am a senior who uses an IBM-clone desktop running Windows10 (contemplating Win11, but that's another story). I use standard Mozilla security settings for browser privacy. Firefox browser is current. I have attempted shutting down all ad blockers in isolation and in combinations attempting to rectify with no results. I am guessing I possibly have some setting out of whack, but I have no clue what this is called or how to fix this. Not a major issue but a continual annoyance and a puzzlement. Am I the only person who has this problem? Is it a Threads issue perhaps? (their help is non-existent). However the issue does not occur when I use Threads on my Android phone, and it has never occurred on Bluesky, Reddit, Facebook, YouTube or any other platform I access. Can anyone help figure this out please? Thank you! Regards, Lorraine the Inkenheimer Lorraine@inkenheimer.com

Hi Mozilla, I'm a loyal and longtime user and have had no major problems I can remember in the last 15 years. Recently, however, I've found that over the last seven or so months I have had great difficulty managing my New York Times (http://www.nytimes.com) and New Yorker (https://www.newyorker.com/account/profile) accounts. I have had to update credit card information, change passwords and update personal information and I've only been able to do this by switching to an alternate browser (usually Safari). I'm constantly told that I should be using Chrome with them, which I DO NOT want to do. Can you find out why Firefox won't fully work with these sites? Thanks and Cheers, Jeb Blount (p.s. the last time I had trouble with this was about a week ago)

I use Firefox as my standard browser

As a subscriber to a certain Swiss daily newspaper, I have access to their digital version. For some time now, I have not been able to log in to their site. The log in page is greyed out (see first attachment).

The support agent indicated that the problem lies with the browser, and suggested that I declared their site (https://id.tamedia.ch) as an exception in the Firefox settings "Privacy and Security". The problem still remained however.

That the problem is due to the browser would seem to be confirmed by the fact that there is no problem if I use "Edge" (see second attachment).

I would prefer to remain with Firefox for all internet access. Any suggestions? Many thanks.

OK, strange thing I cannot understand. an IDENTICLE URL ( cut and pasted from document ) Chrome gives one result and Firefox gives an abbreviated version of the same result. This is most noticable on Ebay when showing 'new today' items where Chrome shows Items that Firefox does not. And , No, its not a refresh or cache issue. Any ideas, thanks.

Hi,

The dashboard on my landing page isn’t displaying correctly. Here's the link to a sample dashboard for reference: https://kohnur.com/jessicanguyen.

When you open the page in some browsers (like Google Chrome), everything appears correctly and completely. However, in Firefox, the dashboard doesn't the whole dashboard. I’ve attached a couple of screenshots to show the difference in how it's rendering.

Could you please help me understand what might be causing this and how to fix it?

Appreciate your help!

Best, Andy

The company I work with uses Microsoft Authentication for dual-factor authenication. A change last month by Microsoft caused a problem with both Firefox and Chrome, but not Edge. After entering the login and password and completing the dual-factor authentication process, it cycles back to the login screen again. I must redo the login and password and complete the dual-factor authentication process a second time to finally login. Again, this started about a month ago and is a problem with both Firefox and Chrome, but not Edge. I hope Microsoft has not done something to make it harder using Firefox. Our technical staff has been usable to resolve this issue. Thank you in advance for any help you may provide.

I recently found that I could not log into the Freecycle website using FireFox but I could log in using Chrome. The difference between the two was a revision to the login page which appeared on Chrome but not on FireFox. I contacted Freecycle and they advised clearing the cache, restarting FireFox and trying again. It was still not possible to login so I tried clearing everything I could find but nothing worked. I tried disabling my protection software, Webroot and Malwarebytes, but again no success. Whatever I did I still got the old login page. However I started the Firefox private browser and it was then possible to log in to Freecycle. Can you please explain what is going on? John Rieley

Hi Everyone,

I'm using the latest version of firefox 137.02 (64bit) I think it updated when the other day "checked for updates"

I was calling up someone on facebook messenger (app) only last Sunday and everyone was fine today the same deal I get this message as attached.

All the camera privacy options are on to "allow" and still it won't fire up.

When I open up Google Chrome it works fine.

Any Ideas on this please?