Showing questions tagged:

I can't get the 'Trouble shoot' mode to light up in the 'Help' button in the bar

Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work. Donna Hall [edited email from communi… (read more)

Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work.

Donna Hall [edited email from community support forum]

Open 110

How do I run updates of OS and web browsers on my imac 21.5 inch with OS X El Capitan

Hello! I have an imac 21.5-inch (late 2009) on my table with OS X El Capitan running on it. It has the following specifications: 1. Processor - 3.06 Ghz Intel Core 2 Duo … (read more)

Hello!

I have an imac 21.5-inch (late 2009) on my table with OS X El Capitan running on it. It has the following specifications: 1. Processor - 3.06 Ghz Intel Core 2 Duo 2. RAM - 8 Gb 3. Graphic card with 256 Mb

I have not been able to update the OS to run most recent Applications, and most of it, the web browsers are not updating as well.

What should I do to get through? Thank you.

John Pwajok [edited emails from community support forum]

Open 111

Permission request messages for Firefox extensions

I keep getting a triangle deal on Firefox that indicates I need to add the "permission request for Firefox extensions" from Mozilla. Is this something I need to install … (read more)

I keep getting a triangle deal on Firefox that indicates I need to add the "permission request for Firefox extensions" from Mozilla. Is this something I need to install or just information regarding extensions. From reading about this it doesn't appear to be safe because it can access and change nearly everything? Please respond Thanks, Larry at [email address]

Archived 1 216

fox browser

Hello, My OTHER computer is an old laptop Ver.10-9-5. Somehow my teenage son totally deleted its FireFox browser and even deleted any reference to fox. How can I repair… (read more)

Hello, My OTHER computer is an old laptop Ver.10-9-5. Somehow my teenage son totally deleted its FireFox browser and even deleted any reference to fox. How can I repair the damage. How can I install a fox version that the laptop will accept and use. I'm not very savvy with these things so please make your response idiot proof. Thanks much. Blaine

Archived 1 20

compatibility error

After today's W10 update, I'm getting an error on Firefox: XULRunner: Error: Platform version 129.0.2 not compatible with minVersion >= 128.0.2 maxVersion <=128.0.… (read more)

After today's W10 update, I'm getting an error on Firefox:

XULRunner: Error: Platform version 129.0.2 not compatible with

minVersion >= 128.0.2
maxVersion <=128.0.2

What do I do now? It's a Lenovo 64 bit machine.

Archived 1 132

Mozilla VPN

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail. … (read more)

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail.

Solved Archived 1 241

Update not start

Dear Team, I was asked to start an upload in Firefox. I tried that. I get the message 'Couldn't load XPCOM' What do I have to do to restart Firefox? It's urgently needed … (read more)

Dear Team, I was asked to start an upload in Firefox. I tried that. I get the message 'Couldn't load XPCOM' What do I have to do to restart Firefox? It's urgently needed for account verification! Could this possibly be due to a lack of capacity? I currently have 371 MB of 111 KB available. I ask you to help me quickly - thank you very much.

Regards, Karin Gähler Phone +49 [phone number removed]

Archived 1 56

installed but haven't been able to turn on VPN on Mac Desktop (nevermind)

I have installed the VPN on Mac Desktop but haven't been able to turn on VPN. The icon is present in the top taskbar but only has options to quit or hide. Nevermind. I ca… (read more)

I have installed the VPN on Mac Desktop but haven't been able to turn on VPN. The icon is present in the top taskbar but only has options to quit or hide.

Nevermind. I cannot figure out how to delete my question so just editing it here.

Archived 1 114

stop updates

how do i completely stop updates? or at least until i restart the browser, not the browser making me restart it. i have it set to "Check for updates but let you choose to… (read more)

how do i completely stop updates? or at least until i restart the browser, not the browser making me restart it. i have it set to "Check for updates but let you choose to install them", but its not really a choice if im forced to press the button to continue browsing...

it happens twice a day that firefox prevents me browsing and makes me wait 30 seconds for it to update after clicking the "restart firefox and update" button. very frustrating.

Archived 1 204