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  • Archived

High CPU usage while typing in URL (address) bar

Hello. Typing anything in URL (address) bar causes my CPU spike to 15-20% shown in Windows Task Manager, and up to 80% shown in Firefox Task Manager. I have 8 core / 16 … (read more)

Hello.

Typing anything in URL (address) bar causes my CPU spike to 15-20% shown in Windows Task Manager, and up to 80% shown in Firefox Task Manager. I have 8 core / 16 threads CPU running at 4.0 GHz, so typing text in browser taking 15-20% of that is rather bizarre to me. OS: Windows 10 What I tried: - disabling Firefox Accessibility Service - hardware acceleration on/off - troubleshooting mode

Don't have same issue in other browsers (Chrome, Opera) Any ideas what else that might be?

Asked by FF_Gnome 1 year ago

Last reply by FF_Gnome 1 year ago

  • Archived

Website malfunction

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying … (read more)

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Asked by davidNwillems 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cannot install add-ons error: "Add-on could not be installed because Firefox could not modify the needed file"

I've run into a troublesome error with Firefox for probably eight months now, so I have not been using the browser. Whenever I attempt to install ANY add-on from the Fire… (read more)

I've run into a troublesome error with Firefox for probably eight months now, so I have not been using the browser. Whenever I attempt to install ANY add-on from the Firefox add-ons page, I get the message "[Add-on name] could not be installed because Firefox could not modify the needed file". Furthermore, attempting to download the add-on file manually (should it be available on a github page or the like) leads to the same message or a notification that the download failed.

As a matter of fact, downloading almost any kind of file on Firefox inevitably fails. The exact notification is shown in the upper-right corner of the browser window, where downloads are shown, and beneath the file in question is an indicator that says "Failed". Everything from .png to .zip to .exe appears in the downloads queue for a second, then fails.

I have tried every solution the Firefox add-on troubleshooting page has suggested, including solutions suggested in other threads, such as deleting/creating new profiles. I have also attempted to completely reinstall Firefox on multiple occasions, as well as the refresh Firefox option.

To recount, the following troubleshoot solutions did not work:

--Everything on the Firefox add-on troubleshooting page --Restart Firefox --Refresh Firefox --Create new Firefox profile and attempt to install add-ons from there --Delete and renew the extensions* files from the profile root folder --Modifying the xpinstall.signatures.required in about:config (true or false, doesn't matter) --Modifying the extensions.alwaysUnpack in about:config (again, true or false, doesn't matter) --Double-checking allow list and permissions on local firewall and antivirus software (the app is protected, add-ons are allowed) --Disabling antivirus software --Running Firefox as Administrator --Reinstall Firefox --Restarting PC

If I want to download a file or add an extension, I need to switch to a different browser such as a chromium-based one or Microsoft Edge to download the file. In the case of add-ons, I switch browsers, download the file, and select the "install add-on from file" option under "manage extensions" in about:addons.

One final thing. It seems that sometimes streaming sites won't work on Firefox (even with ad-blocker disabled or the site allowed through the ad-blocker), and sometimes video won't properly load either. These things work fine on other browsers.

I really like Firefox as a browser and enjoy the privacy it provides built-in. I didn't have any of these issues up until last year and I was forced to switch over. I would really appreciate any help with this.

Asked by BecauseLogic 1 year ago

Last reply by BecauseLogic 1 year ago

  • Archived

Sound and videos are stuttering when clicking other stuff.

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or a… (read more)

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

Asked by doering71 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox Hangs Upon Launch, Cannot Connect to any Websites (Mac Sonoma)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarte… (read more)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Asked by julian.donahue 10 months ago

Last reply by julian.donahue 8 months ago

  • Archived

I cannot manage to get FireFox screen to show the 4/5 options in the upper LH corner, to help me get FireFox as my search engine>>>.

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lis… (read more)

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

Asked by Robin S 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox keeps disabling addons

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let… (read more)

Firefox keeps disabling addons randomly, some of them are made by mozilla even. I am getting them from the official addon site so they shouldn't be illegitimate ones. Let me know what information about my install I can give to help.


OS version: windows 22000.593 Firefox version: 99.0.1 (64-bit)

Asked by Darkarrow 2 years ago

Last reply by Darkarrow 2 years ago

  • Archived

Firefox suddenly breaking a banking site

Hi: I've used Firefox for years without trouble and I've even given money! However, I think the last update has prevented my banking site from operating correctly. In Bil… (read more)

Hi: I've used Firefox for years without trouble and I've even given money! However, I think the last update has prevented my banking site from operating correctly. In Bill payment you choose who you want to pay and fill in the amount. This still works. I move to the month, day, year boxes. If I click, say, on the month box I get a dropdown but selecting the month nothing happens. Ditto with day and year. The day box shows 1 and the year shows 202 and nothing changes when using the drop downs. Can't manually fill in the boxes. At first I thought it was my bank but they said there were no reported problems - they would! So tried Brave and Edge. Both worked perfectly. Tried it on my laptop rather than desktop and same problem using Firefox showed up. I hadn't fiddled with any Firefox settings. What to do? Thanks Donald

Asked by donald.wyllie 2 years ago

Last reply by donald.wyllie 2 years ago

Tab function

I am trying to move one tab from one window to another. It says I should be able to move it just by clicking on the tab and dragging it to the window I want to move it t… (read more)

I am trying to move one tab from one window to another. It says I should be able to move it just by clicking on the tab and dragging it to the window I want to move it to. But, when I try this nothing happens, it won't move.

Want can I do to resolve this?

Thanks

Asked by curt_hoagland 2 months ago

Last reply by cor-el 2 months ago

  • Archived

Firefox site call is redirected to scam site

Following site is immediately hijacked to a scam site asking for login apparently to access private info. It happens with Firefox (only) whenever security setups are set … (read more)

Following site is immediately hijacked to a scam site asking for login apparently to access private info. It happens with Firefox (only) whenever security setups are set "not to track", "not to prompt for passwords", "not to prompt for credit cards" "no history" "reset of cookies at logout" etc.. then the site below: http://thaimassage-herborn.de/ is redirected to SCAM SITE: https://xb7.serverdomain.org/admin/index.php appearing as "Adminpanel" asking for Login etc..

At the same time following site is partially blocked on the news banner pictures, with a white sheet over them, whenever down scroll is hit. https://www.tgrthaber.com.tr/

Only by resetting firefox deals with the issues. But ofcourse with the reason, above security settings removed.

Virusscanner was not able to detect this hijacking or the reason behind.

Is this a firefox software issue? Is there a way to resolve this? Thank you already for any support or suggestions to resolve.

Asked by taskin.sakarya 2 years ago

Last reply by taskin.sakarya 2 years ago

  • Archived

Downloading attachments Mozilla / Yahoo mail

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no… (read more)

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no affect: (1) signing out and in to yahoo mail. (2) Clearing cache etc in Mozilla (3) rolling back recent windows updates. Occurs with all types of attachments, so not an app issue. Appreciate your help, please include only those suggestions which consider the "suddenly" part...

Asked by dejavodoo 2 years ago

Last reply by drjoewebb 2 years ago

  • Archived

Gmail does no work properly with Firefox browser

I note that there are 399 posts referring to this problem. The problem has existed on my PC for about 4-5 months.. DELL support has checked my computer, we have cleared … (read more)

I note that there are 399 posts referring to this problem. The problem has existed on my PC for about 4-5 months.. DELL support has checked my computer, we have cleared cache and browser and tweaked other controls but nothing helps. I have no problem using Google Chrome. If so may people are having the same problem surely Firefox should be making an effort to fix the bug??!! Just drafted a reply to you from Firefox site but as frequently happens message appeared -

 Something about oops and an error message. When it occurs drafts do not save and messages do not transmit.

Sorry the screen print will not copy across.


I use Firefox as my main browser and it is inconvenient to have to swap between Firefox and Chrome

Can Firefox please fix this problem?

thank you mlmg

Asked by melblm2 2 years ago

Last reply by melblm2 2 years ago

  • Archived

websites

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website… (read more)

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website : https://app.setareyek.ir/

Asked by mpf.s5660 2 years ago

Last reply by mpf.s5660 2 years ago

  • Archived

Ctrl+R

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . Fr… (read more)

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . From Firefox version 99.01 and downwards, this problem never existed before. The refresh button in Firefox 100.0 ( Ctrl+R ) no longer works good anymore! Sometimes it works good, the other time it's not working correct anymore, you will not see the latest uploaded webpage on the internet. The only solution to this problem is bij closing Firefox and restarting it. Only then you will see the latest uploaded webpage on the internet. Please have a serious look at this annoying problem in version 100.0. This problem can only be discoverd by people who are uploading new webpages to the internet, not bij the regular internet-users/visitors.

Asked by webmaster101 2 years ago

Last reply by cor-el 2 years ago

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

Asked by dj_dean 2 years ago

Last reply by FredMcD 2 years ago