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  • Archived

Websites using cookies despite being on "Block" list; websites also being removed from Block/Allow list seemingly at random.

Hello, I have been aware of this issue for about a month now. I have, for example, added 3 sites to my "Block" list under "Manage Exceptions" in "Cookies and Site Data". … (read more)

Hello, I have been aware of this issue for about a month now. I have, for example, added 3 sites to my "Block" list under "Manage Exceptions" in "Cookies and Site Data". They are not only repeatedly disappearing from the exceptions list without my input (which I suppose is the bigger issue), but even when they are present, the websites still end up storing cookies and site data for the session. These sites are Wikipedia, Bing, and DuckDuckGo.

In addition, I've also added a finance website to the "Allow" list, as the browser is set to delete cookies on quit. This website has also repeatedly disappeared from the exceptions list without my input.

My version of Firefox updates regularly via the Linux Update manager. I am also wondering if the "Forget about this site" option in the History menu generates this (at least to me) unexpected behaviour. I would expect that using the "Forget about this site" option would delete site data, cookies, and history, but not remove it from my Cookies exception list...

Asked by HaydnSchumacher 6 months ago

Last reply by HaydnSchumacher 6 months ago

  • Archived

запоминание паролей

здравстуйте, как сделать чтобы при входе в фаерфокс он не выходил из аккаунтов? например я захожу история сохраняется вкладки остаются но из аккаунтов он выходит и приход… (read more)

здравстуйте, как сделать чтобы при входе в фаерфокс он не выходил из аккаунтов? например я захожу история сохраняется вкладки остаются но из аккаунтов он выходит и приходится каждый раз заходить заново


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Asked by Yasya Anisimova 9 months ago

Last reply by Mutaz Awad 9 months ago

  • Archived

Firefox keeps everything signed in, except for Google services

On a previous install, this was a non issue. I recently had to reinstall windows entirely, and went to download Firefox first thing, but have been having an issue where e… (read more)

On a previous install, this was a non issue. I recently had to reinstall windows entirely, and went to download Firefox first thing, but have been having an issue where even though every setting to delete cookies is off, I have the "enhanced tracking protection" set to custom, with everything ticked off, there are no extensions, no anything to seemingly cause the issue. I even signed out of my Mozilla account just to see if it was a sync issue. It still occurs. Firefox has been keeping me signed into literally everything, except specifically Google services. YouTube, Gmail, photos, everything. Any fix?

Asked by Phoenix.caley123 9 months ago

Last reply by markwarner22 9 months ago

  • Solved
  • Archived

Firefox resetting the signon.remember setting every time I log in

Hi folks I have a particularly infuriating problem. A few weeks back, Firefox stopped displaying my usernames and passwords whenever I wanted to log into a site. This co… (read more)

Hi folks

I have a particularly infuriating problem. A few weeks back, Firefox stopped displaying my usernames and passwords whenever I wanted to log into a site. This coincided with my installing BitDefender, although I don't know why.

Through googling I eventually realised I could go into about:config to fix this. signon.rememberSignons displays as false, when I turn it to true it fixes the issue.

But here is the problem I can't solve. Everytime I restart firefox or my PC / Mac (I am using both, with a syncronised account on both windows and MacOS) it sets signon.rememberSignons to false AGAIN. Which means every single time I browse I have to go into about:config and fix this. Maddening.

Please can you help?

Asked by vassili.christodoulou 12 months ago

Answered by vassili.christodoulou 12 months ago

Website Privacy Preferences

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, show… (read more)

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, showing I am using a computer I have used in the past. It is their security. I was told that, in order for them to recognize my computer I have to turn off, uncheck the box saying to clear my history when I close my browser. I can no longer clear my history or cache if I want to use my bank. There has to be somewhere, to place them in the privacy and security setting so this does not delete what has to be kept in order to have my PC recognized by the worst IT department at any bank, so I don't have make transactions, only during bank hours, and wait 30 minutes on the phone to get this turned off. What instructions can you send me to stop JUST that credit union from being cleared on my History and Cache?

I received this answer from yesterday. Hello, Thank you for contacting Mozilla support! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Firefox. To get community support, you'll need to continue signing into the forum by clicking the blue "continue" button. This will allow you to log in and submit your question to the correct forum. To resubmit your question, please go here: https://support.mozilla.org/en-US/questions/new/firefox. From there, click the blue "sign in/sign up" button to enter your Mozilla account information, and you’ll be able to ask your question.

Asked by fishfirst 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Разлогинивание на сайтах при закрытии браузера

Здравствуйте, у меня возникла проблема: пользуюсь браузером с компьютера, в какой то момент , каждый раз при закрытии окна все аккаунты на всех сайтах разлогиниваются. Пр… (read more)

Здравствуйте, у меня возникла проблема: пользуюсь браузером с компьютера, в какой то момент , каждый раз при закрытии окна все аккаунты на всех сайтах разлогиниваются. Приходится каждый раз везде снова авторизоваться. В чем может быть проблема? Где то капался в настройках, разрешал сохранение cookies но это так и не помогло, может быть я просто не все места нашёл и не везде передвинул бегунки.... Вроде в некоторых браузерах бывает такая настройка, специальная. Если она есть в фаер фоксе - скажите, пожалуйста, как её отключить? Если её нет - подскажите какие ещё могут быть варианты?

Пожалуйста дайте ответ с конкретными путями действий , или со скриншотами

Asked by ya.iv13an13 9 months ago

Last reply by Mutaz Awad 9 months ago

  • Archived

my search ingine is crashing everytime and I have troble accesing website I have added to my favorite.

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having… (read more)

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

Asked by Ceci Monroe 10 months ago

Last reply by Eric Robertson 10 months ago

  • Archived

Unexpected website logouts.

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login … (read more)

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login again. Windows 11, Firefox 137.0.1

For example, I put my laptop to sleep for lunch. When I returned, tabs were there, but I was logged out of gmail, Discord, and a website I was logged into.

This seems to happen more frequently recently, but not every time, as far as I know. But this is a relatively new problem, possibly related to a new laptop. Occasionally I get a message that there is trouble restoring my session.

Asked by joenuke981 9 months ago

Last reply by Mutaz Awad 9 months ago

  • Archived

2FA on yahoo, USAA and Facebook

Yahoo and facebook are not recognizing my device and always ask for me to sign in with 2FA...Facebook asked if I want this to be a trusted device - I select Yes and next … (read more)

Yahoo and facebook are not recognizing my device and always ask for me to sign in with 2FA...Facebook asked if I want this to be a trusted device - I select Yes and next time I log in, password and text code....Yahoo Mail the same...asking for 2FA. I did not ask to be cut on and cannot turn off!!!!

Asked by jimkennedyciee 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Firefox doesn't save my accounts on sites.

Good day,my firefox has been acting weird for the last weeks.Everyday I have to re-login to all the sites I have been to,as if it doesn't save.E.g my email,I might login … (read more)

Good day,my firefox has been acting weird for the last weeks.Everyday I have to re-login to all the sites I have been to,as if it doesn't save.E.g my email,I might login today,but tomorrow i have to re-login.Or youtube,today i login,tomorrow i have to re-login,confirming that I'm the one by going on the phone and pressing the correct verification number.Please,would you like to help me with this,so that i no longer need a phone and so that i no longer have to re-login the whole time.Some sites i had yesterday aren't even here now.

Kind regards.

Asked by Samuel 10 months ago

Last reply by markwarner22 10 months ago