Firefox Support Forum

I seem to be encountering various problems since the update to 73, the main one is the profile folder, I dislike the default location so have previously just put my preferred location in appdata\roaming\mozila\profiles.ini but 73 regularly ignores this and puts a basic profile in the default location and alters profile.ini. Using the profile manager does not get any better results. I am also having problems with the home page, I have set a custom page but 73 often resets this to a blank page or sometimes the default home page. I have had to resort to a 'portable' version as 73 constantly resetting things was getting so annoying but the portable does not work well as a default browser.

So on Safari, when I watch videos on Netflix, YouTube, Amazon, whenever I hover my pointer up to, the menu bar shows automatically. While on Firefox, I can't do the same, I either have to press the esc button, or click on exit full screen prompt up top. Is that a permanent Firefox feature or is there a workaround to this?

Hi,

I am using internet on computer via mobile hotspot. till now everything works fine but from yesterday i am not able to open website. Even google is not opening. Firefox shows error "Secure Connection Failed: An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR".

How to fix this error.

When I try to print online describtions or articles, consisting of more than one page by using my Epson WF-2510 the change from one page to the following page does not appear at the right position, so that I loose parts of the articles. What can I do ? What is wrong ?

Hello Team,

I'm running one of our proprietary application using Firefox version 78.02 and the Tab crashes without showing any crash report.

Tried various suggestions to get the crash report but still not able see the report

https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-crash-reports/

https://errortools.com/windows/how-to-fix-gah-your-tab-just-crashed-error-message-in-firefox-on-windows-10/ https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#firefox:win10:fx77 https://support.mozilla.org/en-US/questions/1280327 https://support.mozilla.org/en-US/questions/1281636

Any help on this issue will be appreciate as its impacting 50% of our customers.

I have attached the Tab Crash issue.

Thanks, Vincent

Since this last update i cannot enter a website url directly in the address bar and go there it automatically searches for results. Ive turned off all "Option/Search" functions and a search pulldown appears every time i try and enter a URL or IP address into the address bar. I already have a second search only bar at the end of my address bar as per the images uploaded with this post.

I dont know who you have doing the updates, this browser has been my default for decades and ive stood by it. Fix it NOW

Firefox has identified four breaches of emails, passwords, etc. This is from three websites which I have never used, or signed up for. How is therefore a breach? What do I do? The fourth is from four years ago, from an account which I no longer use, and from which the website refuses me access (Drop box- it's a nightmare) Is this still a threat?

I haven't used the Remote Debugger in a really long time. I decided to use it again today on my Mozilla Firefox Portable. I ran into one problem, and I don't remember what the solution is if there even is one. Basically when editing my userChrome file in the Remote Debugger, long lines of text do not word-wrap. I've looked in "Settings" and I don't see an option to enable word-wrap on long lines. I've also tried right clicking the style editor window to see if there was a context menu option and of course there wasn't one. Is there a solution to my problem?

Safeweb and Safesearch both working fine before a refresh undertaken. Norton Account on their website shows that both are installed but only Safeweb is now listed as an Add-on and does not function when searching. Can anybody suggest what to try to sort this out please. The search box no longer shows the yellow safeweb icon and results are from Google. The Norton Safeweb icon is on the task bar so I am really in the dark as to why the add-ons are not working as before.

Thank you.

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The problem occurs when doing alt + tab to switch from one application to another and then I position myself on the ifirefox and click on one of the preview images. By doing this the window closes becoming small, and does not remain maximized. If instead I minimize and restore in the same way everything works

Hi We use a website that allows us to scan directly to it using a desktop scanner (twain). This worked in IE but with Firefox it says active x is not supported - is there a solution does anyone know or a plugin that will enable it to work .

I've found that when I watch a stream on Twitch, and I use its theatre mode, specifically on Firefox, that it doesn't fill up the screen properly. There is this black bar at the bottom of the screen, above the Windows explorer bar, that is not present not just on other browsers, but also on other computers that I use Firefox on.

I've cleared both my cache and cookies, and it was still there. I restarted with add-ons disabled, and it was still there.

But, when I opened said stream in a private window, then it wasn't there. So it must have something to do with my general settings for the browser.

I'd rather not have to reset my full browser settings, especially as someone who has Firefox sync, so what is there I can possibly change to fix this? I emailed Twitch support about it, and it seems to have mainly to do with my browser rather than their website.

I am using Firefox behind a corporate proxy which uses a fairly complex PAC file to route traffic. This is configured at the OS level and I typically have the "use system proxy settings" option checked.

After a using Firefox for some period of time (generally between 1/2 and hour and 5 hours) external pages stop loading. All the internal pages that that don't need the proxy still load but external pages hang when loading. They appear to start loading the page but always hang before finishing. Once this has started this will happen to all external pages.

Restarting Firefox fixes the issue. Going into settings and changing the proxy setting will fix the issue (e.g. I have the proxy url used by the system set up in "automatic proxy configuration URL" and swapping between that and "use system proxy settings" will fix the issue. I have tried downloading the PAC file locally and running off that as well, but I get the same issue (works for a time before I have to swap proxy settings).

I'm slowly trying to add more and more sites to "No Proxy for" list in case it's some kind of circular lock without effect so far. It affects both Windows and Mac, and only Firefox (chrome, IE, Edge and Safari all work without issue).

I'm not sure how to debug the issue further. I'd like to do some kind of trace route through Firefox to see if when the block hits it is always failing at the same point but I'm not sure how to do that. Where should I start?

non visibilty of inbox mails rediffmail at fire fox Browser while all other items like sent mails drafts folders etc ara visible.The inbox mails are visible at other browsers like Google chrome,Microsoft edge etc.

@ New Tab, Top Sites, I have had an icon for yahoo.mail which I click and get to the sign-in. However, todays power on, went directly to first to microsoft propaganda. I got out of that only to be dumped into Firefox complete browser management page. I don't know the why, but but getting out allowed me to be back to normal everything, except...... Opening firefox my most used, upper left icon for the yahoo.mail had a changed picture. I liked the yahoo icon picture I had. But something changed it into a picture that would be on my most angering picture list. It was ugly. Everything else was normal. I dismissed the icon. I repeatedly went to the mail in site but no yahoo icon at all showed up in either the "Top Sites" or the "Highlights". Somehow I poisoned my firefox. I can't even get any yahoo icon at all. Help I want that icon picture back but I don't know how to get it.

Hi, Unfortunately my entire data got removed after changing password and i even aint know that would happen after changing password so i just saw it in troubleshooting. please tell me how can i recover them bcs there’s no data on sync and got erased i need my old data bcs i changed my hard drive and there’s no old backup or folder so as i said i didnt know changing the password would erase the data on sync:)) Please help me recover them Please:))