Showing questions tagged:

Every time I try to open Firefox it wants me to download it, why?

I have Firefox installed and pinned to the taskbar. When I click it, it immediately goes to a download Firefox page instead of opening. I then open another tab to get int… (read more)

I have Firefox installed and pinned to the taskbar. When I click it, it immediately goes to a download Firefox page instead of opening. I then open another tab to get into g mail or anything else. I can then close the download tab and continue. This is most annoying. I tried uninstalling and reinstalling which works but then lost all bookmarks and the answer there was to go to old Firefox and restore, which I did and that worked , however, the download page came with as well and this time in a different more colorful version that is quite long.

Open 67

The last few months while using youtube a video stalls in a never ending cycle of non connectivity, like my connection is lost

i do use ad blockers "experiencing problems find out why "well,of course lol. I know this ,but when i shut down the browser & re launch the browser it won't initiate/… (read more)

i do use ad blockers "experiencing problems find out why "well,of course lol. I know this ,but when i shut down the browser & re launch the browser it won't initiate/execute. not matter what I do. I then run the DISM script and she (firefox) fires back up again. Any insight or work around to fix this this nagging problem would be greatly appreciated. Yeah, windows 11, 32 gig of ram, 60 mps down 75 up.

Open 72

Can not bring up Firefox by hitting the icon in the dock.

I'm a Mac user on desktop. Something happened to my Firefox about two weeks ago. I was able to bring up Firefox which had all my bookmarks, passwords, etc. What is diff… (read more)

I'm a Mac user on desktop. Something happened to my Firefox about two weeks ago. I was able to bring up Firefox which had all my bookmarks, passwords, etc. What is different is that I can not bring up Firefox by hitting the icon in the dock. If Firefox is already up and I hit he icon, it will jump to the front. But not if it is sitting in the dock.

Open 45

Firefox won't start with Profile #1, which has all my history, etc

This problem just started with the latest version of Firefox that opens with two profiles. It worked for a short time and then failed. Firefox will not open if I choose t… (read more)

This problem just started with the latest version of Firefox that opens with two profiles. It worked for a short time and then failed. Firefox will not open if I choose the default profile. I can open Firefox if I choose Profile #2, but it has none of the history of the default profile. I lose all of my extensions, history, bookmarks - everything.

How can I get back to where I was yesterday? (Note: I'm just a user, not a computer geek, and don't understand the buzzwords or technospeak. I can follow clear instructions like copy, delete, rename, etc.)

I'm using an HP laptop with Windows 11.

Open 43

cannot open my Firefox browser. cannot correct it, or manipulate it in any way.

Cannot open my Firefox browser. The icon displays in my startup tray but only shows a small icon temporarily when I click on it; the browser does not open, Nothing I do … (read more)

Cannot open my Firefox browser. The icon displays in my startup tray but only shows a small icon temporarily when I click on it; the browser does not open, Nothing I do will change that,

Open 21

Firefox 147.0.1 Won't Launch Soon After Setting Up Profiles

New laptop. Installed Firefox. Set up 2 of the "new" type profiles. Typical extensions (Bitwarden, Bit.ly, Firefox Color). Not too long after, Firefox will no longer … (read more)

New laptop. Installed Firefox. Set up 2 of the "new" type profiles. Typical extensions (Bitwarden, Bit.ly, Firefox Color). Not too long after, Firefox will no longer launch and the only remediation I've found is to do a clean uninstall/reinstall including deleting registry keys. I've now done this three times now. Environment information

  • i7 Core Ultra/32GB RAM
  • SentinelOne - Corporate Environment. Installs Firefox Extension. There are no signs in the S1 portal or client that it is blocking firefox.
  • nVIDIA RTX PRO 500 Blackwell Video Card. Updated to current driver 582.16
  • Threatlocker - Computer is new and has been in "Learning Mode" so it isn't an issue
  • Tailscale runs on this machine, but it doesn't seem to make a difference if it is running.

Nothing in the %APPDATA% crash reports folder for firefox. Crash dumps for firefox are in %LOCALAPPDATA%/CrashDumps. One read by AppCrashView is attached. It is a 0xc0000005 Access violation in StackHash_2264.

This is a problem where renaming the firefox.exe to firefox1.exe will get it to run but it seems to lose track of profiles.

Firefox is my favorite browser and I'd like to resolve this, but I really can't afford spending much more time on it or continually clean reinstalling and rebuilding profies. I've seen other similar posts, but no clear resolution.

Open 47

Mozilla VPN verursacht Absturz von Firefox ???

Nachdem ich Mozilla VPN heruntergeladen und installiert hatte, stürzte mein Firefox Browser regelmäßig beim Start ab, so das ich Mozilla VPN wieder deinstallieren musste … (read more)

Nachdem ich Mozilla VPN heruntergeladen und installiert hatte, stürzte mein Firefox Browser regelmäßig beim Start ab, so das ich Mozilla VPN wieder deinstallieren musste um überhaupt wieder in Firefox zu gelangen ?????

Gruss Robert

Open 46

Unable to open FF from tool bar on Imac

Restored FF to Imac. Attemped to open but get message “a copy of FF is already open to cannot open this one” Spent 6 hours with Apple Support to examine every file and de… (read more)

Restored FF to Imac. Attemped to open but get message “a copy of FF is already open to cannot open this one” Spent 6 hours with Apple Support to examine every file and delete anything related to FF or Mozilla except for the VPN program. This did not solve problem. Apple said could do no more and suggeted mozzilla support. How to get rid of the notice and enable opening of FF. on 2024 Imac M4 chip.

Open 42

AOL browser comes up when I click on Firefox. I've used FF or over 10 ys now and this just started.

Whenever I click on the Firefox icon to start, instead of FF, AOL comes up. I looked on my C: program list and it is not listed so I can't delete it. It just started doin… (read more)

Whenever I click on the Firefox icon to start, instead of FF, AOL comes up. I looked on my C: program list and it is not listed so I can't delete it. It just started doing this in the last week. I tried downloading FF again with no luck. Its on an old windows 10 machine.

Open 49

firefox will not open, I tried to uninstal firefox and keep getting the message that firefox must first be closed to continue -- I never had it open!!! firefox is not working right.

I need to uninstal firefox because it is not opening, keep getting message to first close firefox !!! I can not close firefox because I can't get it to open in the first … (read more)

I need to uninstal firefox because it is not opening, keep getting message to first close firefox !!! I can not close firefox because I can't get it to open in the first place.

Open 88

Desk top Firefox help

I cannot open Firefox. Message comes up “Firefox is trying to install a new helper tool. Enter your password to allow this” will not accept anything I enter.

Open 26

Shutting down fire fox browser properly

When I try to exit the fire fox browser I delete all cookies then select exit and close it out. However when start my computer the next time I get a message that fire fo… (read more)

When I try to exit the fire fox browser I delete all cookies then select exit and close it out. However when start my computer the next time I get a message that fire fox is already running and if I hit the cancel button it freezes the screen and I have no options to move on. So how should you do a normal shutdown off the browser?

Open 57

Firefox start on Windows 11

Hello, I have installed the latest Firefox on my Windows 11 desktop PC. I have created a shortcut to Firefox in the start menue Since a few week, I observed that I had t… (read more)

Hello, I have installed the latest Firefox on my Windows 11 desktop PC. I have created a shortcut to Firefox in the start menue Since a few week, I observed that I had to invoce Firefox twice in order to get is running once. The same happens if I double-click on firefox.exe in the intallation folder (C:\Program Files\Mozilla Firefox): After the first double-click, the windows activity circle appears for a few seconds and then dissapears again (without staring Firefox). After the second double-click, Firefox starts immediately.

I can repeat this several times.

  • first double click > nothing happens
  • second double click > Firefox starts
  • closing Firefox
  • third double click > nothing happens
  • fourth double click > Firefox starts
  • closing Firefox
  • fifth/seventh/... double click > nothing happens
  • sixth/eigth/.. double click > Firefox starts

I have no idea what might have gone wrong. Any suggestion from the community is appreciated. Best,

Open 49

Firefox Not Responding

Hi I have tried to launch Firefox a number of times today and every time it has frozen and does not respond. When trying to select the option of opening the software in T… (read more)

Hi

I have tried to launch Firefox a number of times today and every time it has frozen and does not respond. When trying to select the option of opening the software in Troubleshoot mode, once again the software freezes and I am unable to open the software in Troubleshoot mode . I have tried shutting and re-opening both the software and my laptop but this does not resolve the issue. Can you please either resolve the issue of the software freezing or tell me how I can resolve the issue.

Open 37

Firefox not opening with MacBook Pro running Tahoe 26.2

For a few weeks now, I've noticed that Firefox will not open properly and gets hung with a rotating circle. I have tried all of the conventional fixes including installi… (read more)

For a few weeks now, I've noticed that Firefox will not open properly and gets hung with a rotating circle. I have tried all of the conventional fixes including installing a new version but it doesn't seem to work. In the meantime, I will use Safari and occasionally, up to an hour later, it will open and operate normally...until I restart my Mac at which point the whole process starts all over again. But usually, I just get the finder message "Firefox not responding"

Please advise.

Open 27