Firefox Community Forum

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11)

My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed.

Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank.

I do not get this error in Edge or Chrome in Windows.

My PC is running very slowly On logging out which takes a very long time I get a message: XUL runner Error: Platform version 126 is not compatible with miniVersion 125.03

I cannot find GoogleGoogle Play on my PC and do not use it so I can't delete and re install

I'm getting this error when I try to bring up Firefox. What do I do now?

Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion < = 128.0

When I try to start Firefox, the following dialog box appears:

XUL Runner Error: Platform version 128.0.3 not compatible with minVersion >= 128.0 maxVersion <= 128.0

Clicking the OK button closes the attempt to start Firefox.

Do I need to reinstall the latest version? If I do, will all my info be saved? Jan

About two or three times a month the PC randomly freezes completely if a video is running in the actual Firefox browser (regardless of the site, regardless of whether it is in the active tab or in the background). First the image freezes, after about 10 seconds the sound freezes. Only a hard reset helps. The problem is observed both in actual Windows 11 and in Manjaro Linux. In games, rendering, stress tests and other PC works stably, does not freeze. How to solve this problem?

Hi everyone,

I recently updated my macOS to Ventura 13.6.9 along with updating to the newest Firefox Nightly; now whenever I try to launch Firefox, it just hangs and will never load the start page. If I give it about 5-10 minutes, it will eventually load the favorites bar, and then when I click into the address bar to type, it hangs again. If I give it another few minutes, I can type but hitting enter/return, nothing happens.

If I restart my MBP and hold shift to boot into safe mode, Firefox loads perfectly fine with no issues or hangs at all. I'm just not sure what is different that would be causing it to hang when booting into regular mode?

I saved the Apple crash report to see if that's any help for diagnosing the issue, here's a link to the .txt file - https://file.io/ZRVgd3A8jzoA

If there's anything else I can provide that would help, please let me know!

Thanks all!

Got the following Error message today after update downloaded. "Error:Platform version '129.0.1 is not compatible with minVersion >= 129.0 maxVersion <= 129.0

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

For many years, I have paid my telephone bill on-line using Firefox. Suddenly, I can on longer access <frontier.com> using Firefox. Chrome works find using the very same URL. But once inside the home page for Frontier, I can no longer login using Firefox. Grateful for any help. Thanks Email removed for privacy reasons

Secure Connection Failed

An error occurred during a connection to integration-facebook.payu.in. The OCSP response is not yet valid (contains a date in the future).

Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Firefox is refusing to open sites I am trying to access from links in my protonmail email account. It is giving me a message saying the sites are potential threats. "pdpwbj.clicks.mlsend.com" is what it tells me is the problem.

This is something I do everyday without issue. It isn't limited to one source of emails/websites - it is all of them.

I have cleared cache and history already. Help please as I need to access these websites for my work and having to go to all the individual websites and then to search for the linked content is taking a lot of time I don't normally use because I can just load using the links.

Thank you

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!