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Sign-in to Firefox account to sync won't go past the email entry page

Hi, I'm looking to sync my Firefox account between my desktop and a laptop. I went to the menu, clicked on the sign in button next to "sync and save data", and landed on… (read more)

Hi,

I'm looking to sync my Firefox account between my desktop and a laptop. I went to the menu, clicked on the sign in button next to "sync and save data", and landed on the account sign in page. However, after I entered my email address for my account, the page hasn't moved on to ask for my password. The blue bar underneath it is currently doing the circling thing and I don't understand why. I can sign into Firefox on its own, but not to sync.

Any help appreciated. Thanks.

Asked by MJS0705 2 months ago

Error 500

My Firefox browser has been running ok on my laptop with Win10. Tried to load Firefox on to my Android phone and pair. Phone pair is successful from the point of view o… (read more)

My Firefox browser has been running ok on my laptop with Win10. Tried to load Firefox on to my Android phone and pair. Phone pair is successful from the point of view of the phone, but fails at the laptop due to Error 500. I have tried this several times, including disconnecting VPN. I don't want to go back to Chrome bloatware. I also note from searches that this is a long running problem that appears not to have been fixed! I am not tech savvy! Any advice please is welcome before I ditch Mozilla entirely

Asked by martyn.davidson 2 months ago

trouble signing in to the browser on MacBook Pro

I've been trying to sign in to my account on the browser, but I keep failing. Everytime I finish all the sign-in steps, the email notification sounds indicating that the… (read more)

I've been trying to sign in to my account on the browser, but I keep failing. Everytime I finish all the sign-in steps, the email notification sounds indicating that the signin activity. However, the browser still asks my to sign in (see picture 1 in the attachment) I tried to sign-in on my virtural machine and its completely normal (so as on my android phone)

please see the attachments for the system and hardware information

Asked by Austin Foo 2 months ago

Firefox sync not work with changed useragent

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in… (read more)

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in proxy servers. Why? I don't know (maybee dificult globaly Firefox updating for non admin user).

I open Firefox sync and try login there, but I see only progress (wheel).

Asked by lukas24 2 months ago

Failed ESR update, not compatable with old operating system. Seemd to have replaced old ESR with 77.0.1 (64-bit)

Firefox was crashing, installed update under "about firefox". Launched and error said: Needs newer version of operating system. What to do? Have followed all the help art… (read more)

Firefox was crashing, installed update under "about firefox". Launched and error said: Needs newer version of operating system. What to do? Have followed all the help articles and it does not see my previous profile only the new profile shows.

Asked by rick.dehoff 2 months ago

Sync: Desktop W 11: FF 103.0.1 64 Bit

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syn… (read more)

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syncing the wrong way, if you know what I mean.

So, I want my ANDROID PHONE'S FF BROWSER to get the NEW PASSWORDS from my DESKTOP'S FF ACCOUNT'S BROWSERS.

How do I handle this? Also, I am NOT TECHIE AT ALL.

I added an image, and as you can see, I had to do some work on my desktop requiring setting up W11 several times. And it looks like FF is logged into past versions of my desktop.

Asked by LoveWhiteChocolateAndCaramels 2 months ago

  • Locked

Sync not working

duplicate of /questions/1384699 thread Your sync does not work. NO I DID NOT CLICK ON USE MY PHONE. Your site is sitting there doing nothing with it saying click to ins… (read more)

duplicate of /questions/1384699 thread

Your sync does not work. NO I DID NOT CLICK ON USE MY PHONE. Your site is sitting there doing nothing with it saying click to install on other devices. It is stupid your system is really bad

Asked by Kirby 2 months ago

"Send Page to Device" and "Send Tab to Device" missing in recent versions!

After I reported this problem earlier (https://support.mozilla.org/en-US/questions/1374122), my installation of Firefox on Windows 10 has been auto-updated to Ver. 103.0.… (read more)

After I reported this problem earlier (https://support.mozilla.org/en-US/questions/1374122), my installation of Firefox on Windows 10 has been auto-updated to Ver. 103.0.2, but the missing "Send Page to Device" and "Send Tab to Device" commands have not been restored yet.

I tested to see whether pages/tabs can be sent back and forth between my Android tablet and PC, as well as whether the Android device is visible on the PC at all, and compared the results between before and after auto-update (88.0.1 and 103.0.2, respectively) . Here is the sum-up:



On PC (88.0.1):

(1) Android device is visible in the "Connected Services" page. (2) It is also listed as destination in the "Send Page to Device" and "Send Tab to Device" commands. (3) Pages/tabs are successfully sent to Android using these commands.


On PC (103.0.2):

(1) Android device is visible in the "Connected Services" page. (2) But the "Send Page to Device" and "Send Tab to Device" commands are not available (see the screen shots below). (3) Therefore, pages/tabs cannot be sent to Android.


On Android, when trying to send a page to PC (88.0.1):

(1) PC is listed as destination in the "Send to other devices" command. (2) Pages are successfully sent to PC using the command.


On Android, when trying to send a page to PC (103.0.2):

(1) PC is listed as destination in the "Send to other devices" command. (2) The command apparently finishes successfully, but the page does not show up on PC.



Though both desktop versions can perfectly sync bookmarks, history, cookies, etc., with Android, it seems something is wrong with Ver. 10x (and 9x as I have reported earlier) in communicating with Android.




[Screen shots]

(Green = 88.0.1, Blue = 103.0.2, Red = Android)

  1. 1: 88.0.1 Version info
  2. 2: 88.0.1 "Connected Services"
  3. 3: 88.0.1 Right click on page
  4. 4: 88.0.1 Right click on tab
  5. 5: Android (connected to 88.0.1) "Send to other devices"
  6. 6: 103.0.2 Version info
  7. 7: 103.0.2 "Connected Services"
  8. 8: 103.0.2 Right click on page
  9. 9: 103.0.2 Right click on tab
  10. 10: Android (connected to 103.0.2) "Send to other devices"

Asked by g_mich 1 month ago

Sync Issue

Hi All, Today after years I have uninstalled the firefox and trying to login again due to computer slowness issues in Windows 11 FYI - I had lot of important bookmark,use… (read more)

Hi All, Today after years I have uninstalled the firefox and trying to login again due to computer slowness issues in Windows 11 FYI - I had lot of important bookmark,username,password etc synced that I doesn't remember now

This time when I try to login it asks me to enter email when I enter my gmail it's fresh firefox nothing is synced everything is lost I observed this time it's a firfox account previously I used login with google account login with google that option is not coming up anymore can somebody please suggest how can I login with google account in firefox instead of entering gmail email address and firefox directly

Asked by Naved Khan 1 month ago

Firefox will not let me log into Firefox????

On every device I own, on 3 different network types and multiple locations, "password123" (not my actual password) works. Logs me straight in. No issues whatsoever. I can… (read more)

On every device I own, on 3 different network types and multiple locations, "password123" (not my actual password) works. Logs me straight in. No issues whatsoever. I can log in, log out, uninstall and reinstall, no issues whatsoever. Suddenly, on ONE device, "password123" will not work. It's "incorrect" and yet, here I am still logging in and out using the "incorrect" password on 2 iPhones, a Galaxy phone, Ubuntu, Mac, and a work Windows PC. I had to make a whole separate freaking account just to post this question, because (brilliant work here) you HAVE to be logged into a mozilla account to ask them for help.

Yes I checked the username - several times, it's correct. Yes I cleared cache and cookies and history. Yes I tried uninstalling and reinstalling the program. Yes I made sure it was up to date. Yes I tried older versions of firefox. I even tried (thank heaven its a brand new laptop) completely wiping the entirety of the device and starting from out of the box brand new.

So is my password "password123" or do I now have new and unknown surprise passwords for every device I try to log in on?

Asked by impostermaple 1 month ago

Seperate shortcuts on the same profile

I want to use the same profile for different computers as I require syncing but would like to have different shortcuts as the computers have different default use. I coul… (read more)

I want to use the same profile for different computers as I require syncing but would like to have different shortcuts as the computers have different default use. I could not find anyway to customise this for more than my main computer. Is this even possible?

Asked by Dracovoid 1 month ago

Synchronization when add a new Firefox Desktop overwrite the old data

I have a Firefox setup on my Linux Machine with all my information: Bookmarks, theme, etc. However, when I add a new Firefox Profile on my Mac and use the same account I … (read more)

I have a Firefox setup on my Linux Machine with all my information: Bookmarks, theme, etc. However, when I add a new Firefox Profile on my Mac and use the same account I use for Firefox Sync on my Linux, the fresh new configuration on my mac takes over the configuration I had on my Linux. It means my Linux Machine lost all bookmarks, themes, and settings I had previously and became a fresh profile like the one on Mac.

Is that an expected behavior? I expected my Linux configuration set up the Firefox Mac account.

Asked by JG 1 month ago

after PC format

after PC format at 05.09.2022, i installed Firefox and loged in my firefox account but i did not get back additions which i used before and my web site accounts and their… (read more)

after PC format at 05.09.2022, i installed Firefox and loged in my firefox account but i did not get back additions which i used before and my web site accounts and their passwords. i dont know what happend. what should i do to fix it. please help me about it. thanks.

Asked by srbz270 1 month ago

Homepage changing when a new device syncs; Where does "default" setting some from?

This has been bothering me for a while, but with the start of a new semester and working on many different machines, it's been happening a lot more frequently. Let me exp… (read more)

This has been bothering me for a while, but with the start of a new semester and working on many different machines, it's been happening a lot more frequently. Let me explain:

Problem: My homepage for a new window will seemingly at random change to a file in `file:///usr/share/doc/HTML/index.html` despite my profile having a setting for `browser.startup.homepage` to be `about:home`.

Expected Behavior: I set my homepage to `about:home` and this is respected by the system and does not change.


After some digging, I've tracked down the cause (but not the issue) Steps to reproduce: 1) On my linux desktop (Rocky Linux 8.5 -- a RHEL clone; KDE; Firefox 91.13) I set `browser.startup.homepage` to be `about:home` 2) On a Windows machine (I'm not 100% certain if I can replicate with other non-Windows systems) open firefox and login to my firefox account and run a sync. 3) Back on my linux box, when I open a new window, the homepage has changed to no longer be `about:home`.


What seems to be happening is that a sync will simply delete the `browser.startup.homepage` preference line entirely from the `prefs.js` file for my profile.

On the Windows machines (I have not checked macs, or ubuntu boxes I use), the "default" homepage setting (i.e., what happens when the `browser.startup.homepage` line is deleted from the prefs.js file) goes to `about:home`. On my Rocky Linux box, the "default" setting seems to be inheriting the homepage from a file named `all-redhat.js`. Or at least, I think that's where this comes from.

My temporary solution is to: > In about:config try toggling the preference services.sync.prefs.sync.browser.startup.homepage to false on the laptop / desktop devices. (from: https://support.mozilla.org/bm/questions/1273715 )

I'm guessing this will work for now.

However, my actual question is to track down how these default settings are coming from!

On the linux box, in the directory `/usr/lib64/firefox/defaults/` I have `pref/channel-prefs.js` and `preferences/all-redhat.js`. There is no `mozilla.cfg` or really any way I see that `all-redhat.js` is loaded. The `all-redhat.js` file does have a pref setting for the `browser.startup.homepage` to set it to be `data:text/plain,browser.startup.homepage=file:///usr/share/doc/HTML/index.html`.

The windows boxes are a little different in that they do have a mozilla.cfg that gets explicitly loaded and in the mozilla.cfg sets a homepage in a similar way. However, the behavior, as described above, is different. The `about:home` seems to be a default, despite the homepage setting in mozilla.cfg.

What I'd like to know is: What is the loading priority of these config files, and how is the best way to setup a system that behaves consistently across OSes? While syncing works great for the most part, trying to understand the mechanics of the preference/profile loading is really making me scratch my head! Does redhat (and its clones) just do things differently?

Asked by stewart.t 4 weeks ago