Showing questions tagged: Show all questions
  • Archived

connecting to sites

upon enabling "do not connect to http" very, very, very often i got the attached error message when the site said it was https and it was very often reliable places like … (read more)

upon enabling "do not connect to http" very, very, very often i got the attached error message when the site said it was https and it was very often reliable places like my bank and TaxAct. It seemed like such a good idea but i quit out of frustration.

Asked by rboelte 2 years ago

Last reply by rboelte 2 years ago

  • Archived

Malware . I need to remove freeadvfit.com from firefox, it is notification piece of sofware which constantly pops up windows in the lower right corner of the screen

bold textI cannot find this malware in the settings anywhere, I assume it hides itself very thoroughly- I have tried the usual tricks, looking in extensions and add ons. … (read more)

bold textI cannot find this malware in the settings anywhere, I assume it hides itself very thoroughly- I have tried the usual tricks, looking in extensions and add ons. There are a number of solutions if you google it but they all seem to be useless or want you to pay for various malware removers- which probably dont work. Any help much appreciated .

  • Archived

Screen Layer on my YouTube Videos

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a … (read more)

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Asked by Obada Edel 2 years ago

Last reply by Obada Edel 2 years ago

  • Archived

Website opens at bottom page of site

On opening many websites I think they've created a new trick - dropping to the bottom of the page so you have to scoll through all pages to get to the top - is there a wa… (read more)

On opening many websites I think they've created a new trick - dropping to the bottom of the page so you have to scoll through all pages to get to the top - is there a way of preventing this?

Asked by shaverdave 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Mic and Cam

Hi, Its about time you looked at your Mic cam Cam settings I'm getting older, they should be set as on as Default, and switched to off if required This is a massive i… (read more)

Hi,

Its about time you looked at your Mic cam Cam settings

I'm getting older, they should be set as on as Default, and switched to off if required

This is a massive issue to a great part of the community I don't use Firefox as I used to, as so many of my clients are also moving away, ( Gone to different platforms to Edge and Chrome) I'm sure this can be easily fixed.

Dave, InfoTech Computers

Asked by hollafor 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Dropdown Menus

After upgrading to Windows 11, when I am online, any dropdown menu will not stay open so I can select an option. This occurs in in Firefox, Chrome, and Edge. I had to use… (read more)

After upgrading to Windows 11, when I am online, any dropdown menu will not stay open so I can select an option. This occurs in in Firefox, Chrome, and Edge. I had to use another computer to post this because the above topic menu would not stay open.

Asked by james.fleckenstein 2 years ago

Last reply by james.fleckenstein 2 years ago

  • Archived

Firefox password support automatically interferred with an attempt to set up an account with a provider. How do I get that password and how do I prevent Firefox from automatically adding passwords without my permission?

Firefox password support automatically interferred with an attempt to set up an account with a provider. How do I get that password and how do I prevent Firefox from auto… (read more)

Firefox password support automatically interferred with an attempt to set up an account with a provider. How do I get that password and how do I prevent Firefox from automatically adding passwords without my permission?

Asked by lcullen 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (read more)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Previous windows not opening at Startup

Hi there, "Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks. Pls, let m… (read more)

Hi there,

"Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks.

Pls, let me know what to do. MD

Asked by asiuzzaman 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

You have the wrong information

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox brow… (read more)

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

Asked by dawn 3 years ago

Last reply by dawn 3 years ago

  • Archived

Opens minimized or half Window

Ok so I have posted this question a few times with help, but with no resolution. When I open FF I like it to open maximized. But every time it does open it opens in half … (read more)

Ok so I have posted this question a few times with help, but with no resolution. When I open FF I like it to open maximized. But every time it does open it opens in half or small window, if I hold the pointer over the maximize window it will give me the option to open it maximized. but then the same thing happens the next time I open it. It never remembers my preference. I have changed the code in settings to default and had some success with that, by what I mean it will open maximized once but then go right back to half or minimized the next time I open it. I have included a pic of the way it opens when launched. No matter what I do (stretching it, resize it, delete reinstall FF) nothing seems to work. Any thoughts

Asked by Ian B Dunn 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Udemy site working very slow

Udemy site started exhibiting extreme slowness day before yesterday. It came out of blue and here is the link: https://infor.udemy.com/course/certified-kubernetes-adminis… (read more)

Udemy site started exhibiting extreme slowness day before yesterday. It came out of blue and here is the link: https://infor.udemy.com/course/certified-kubernetes-administrator-with-practice-tests/learn/lecture/14295514#overview

Tried following: clearing cache, disable/enable plugins, update FF to latest version etc.

Asked by gbittu 2 years ago

Last reply by gbittu 2 years ago

  • Archived

new windows open behind taskbar

In a Win11 environ: The e-mail client I use for, essentially, junk mail is set up to open a new window for composing & reading e-mails. However, the windows are openi… (read more)

In a Win11 environ: The e-mail client I use for, essentially, junk mail is set up to open a new window for composing & reading e-mails. However, the windows are opening BEHIND my Taskbar which I've moved to the top of the screen (something Win11 doesn't officially offer [for some ungodly f!@$%ng reason]), so I'm using a workaround via my registry). The only way to close the new windows is to extend them out onto my 2nd monitor to which I usually extend my display to, so that the X can be clicked.

Is there something I can do about this? See pic. THX!

Asked by Ex1Machina 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

When dragging a tab into a new window, how do you stop it from being full screen like previous window

I am wondering if it is at all possible to adjust the settings when pulling a tab into a new window. For example, if I am running Firefox fullscreen I would like the tab … (read more)

I am wondering if it is at all possible to adjust the settings when pulling a tab into a new window. For example, if I am running Firefox fullscreen I would like the tab that I pull to be opened in windowed form. I noticed that this is typically the case when using Chromium-based browsers, but noticed that on Firefox it stays in the format as the previous window. (if already windowed the pulled tab will also be windowed) is there a way to ensure that the pulled tab will always be windowed?

Asked by Grimprovise 2 years ago

Last reply by Grimprovise 2 years ago

  • Archived

Cannot log into hotel wifi using Firefox

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I … (read more)

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I have to copy the address and paste it into Google Chrome and after confirming my information I am able to browse normally until the next day; It must reset at some point.

This is the web address for the network login: https://www.msftconnecttest.com/redirect

I read this article about Captive portal detection: https://support.mozilla.org/en-US/questions/1314194 I change the setting per the article hoping it would take care of my concern but it did not.

Thank you!

Asked by Tim 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't find how to scan QR code when trying to add my Android phone to Firefox

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be … (read more)

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Asked by Daryl 2 years ago

Last reply by cor-el 2 years ago