Showing questions tagged: Show all questions
  • Solved
  • Archived

File Extensions

When I am on a website and I click on a document, Firefox wants to open it with the wrong program. For instance, I click on a Powerpoint and it opens with Pearson's Test… (read more)

When I am on a website and I click on a document, Firefox wants to open it with the wrong program. For instance, I click on a Powerpoint and it opens with Pearson's Test Gen.

Asked by njvanpelt 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Having Trouble Loading eBay on Firefox since July or August

Is anyone else having trouble with eBay? Since about July, when I go to eBay on Firefox, it comes up with an HTML version of the site. I can load eBay on Safari but it … (read more)

Is anyone else having trouble with eBay? Since about July, when I go to eBay on Firefox, it comes up with an HTML version of the site. I can load eBay on Safari but it is not as good. I don't want to download an install Google Chrome. Any help would be greatly appreciated. Thanks!

Asked by jcg8874 2 years ago

Answered by Wesley Branton 2 years ago

  • Solved
  • Archived

CVS.com functionality

When I visit the pharmacy section of CVS.com and click on any of the drop down selections, nothing happens. With chrome I don't have a problem. When I chose Inspect Eleme… (read more)

When I visit the pharmacy section of CVS.com and click on any of the drop down selections, nothing happens. With chrome I don't have a problem. When I chose Inspect Element on an item, a reference to javascript is highlighted, and javascript in enabled in the config. This is the case on both my Windows 10 and Windows 8.1 machines. So I'm wondering what it could be.

Asked by johnaldinger 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Network protocol violation

Hi, I just started getting an error message when I try to go to twitter: https://imgur.com/a/PfIHPh9 I've tried disabling my extensions without any luck and googling 'twi… (read more)

Hi,

I just started getting an error message when I try to go to twitter: https://imgur.com/a/PfIHPh9

I've tried disabling my extensions without any luck and googling 'twitter' and then going to it that way works until I reload the page.

Incognito works fine so I'm not sure what the issue is

Asked by Greymagic27 1 year ago

Answered by Greymagic27 1 year ago

  • Solved
  • Archived

Junk Mail

How do I prevent mail from certain websites going to Junk Mail? I have tried the online suggestions, but cannot resolve it. Some of the items I am advised to click on eit… (read more)

How do I prevent mail from certain websites going to Junk Mail? I have tried the online suggestions, but cannot resolve it. Some of the items I am advised to click on either don't exist, or I am too stupid to find them. I'm sure the answer must be simple. Help, please. Many thanks.

Confused old man.

Asked by walter44 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox won't run my HTML, but Chrome and Edge do

I have created an HTML file in notepad to run a clickable calendar for our library website. This is an html table with the background set as an image of our calendar with… (read more)

I have created an HTML file in notepad to run a clickable calendar for our library website. This is an html table with the background set as an image of our calendar with anchors in the cells linking to our events placed across the table. When you click on an event, it links to the webpage on our site that corresponds to that event. This works flawlessly on Chrome and Edge, but will not work on Firefox. The image loads, but when you hover over the calendar, none of the links are detected (the pointer does not change, the link does not appear in the bottom left corner, it just appears like a static image) and when you click on the titles of the events, nothing happens. However, when I inspect element and hover over my code, It shows the buttons are there (see images.) Any idea what is happening?

The link to our current calendar ishere

Asked by mara 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Sharepoint in Microsoft Office 365 will only launch in a private Firefox window

All the other apps in Office 365 work as normal but when I launch Sharepoint in a normal Firefox window I get the following error message: Sorry, something went wrong An… (read more)

All the other apps in Office 365 work as normal but when I launch Sharepoint in a normal Firefox window I get the following error message:

  • Sorry, something went wrong
  • An error has occurred on the server.
  • Technical Details
  • Troubleshoot issues with Microsoft SharePoint Foundation.
  • Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
  • Date and Time: xxxxxxxxxxxxxxxxx

Firefox is up to date (v81.0) and running on a modern up to date Win 10 Pro laptop, I've cleared all my browser history and rebooted but without success. The same web page works without problem in Edge and Chrome but in Firefox it will only work in a private window.

Asked by jamieson62 2 years ago

Answered by jamieson62 1 year ago

  • Solved
  • Archived

Website not rendering correctly

I have a website that wont render correctly. It will not render most of the css on the firefox installation on my main computer. I have tried loading that website on mult… (read more)

I have a website that wont render correctly. It will not render most of the css on the firefox installation on my main computer. I have tried loading that website on multiple computers with the same version of firefox (signed into the same firefox account) and they all work. The website also works fine on Microsoft edge installed on my main computer.

The weird thing is, if I try to load that exact same website when it is downloaded to my computer, (from my hard drive) it works fine and looks perfect (same browser, exact same code).

I have tried to clear my data, and disable all extensions and plugins and that did not work.

Does anyone have any suggestions of ideas I can try before I reinstall the browser on my computer?

I am running Windows 10, Firefox x64 version 81

Asked by TheRuntingMuumuu 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Flickr not loading

Hi, When I try to reach Flickr it does not fully load the site but just the top of the Flickr home page, The blue line under the black Flickr heading keeps going across t… (read more)

Hi, When I try to reach Flickr it does not fully load the site but just the top of the Flickr home page, The blue line under the black Flickr heading keeps going across the screen. This has happened for some months now with different issues of Firefox and different Mac OS releases. Currently I am on Firefox 81 and Mojave. I have had to solve the problem by using Safari but I would prefer to use firefox. Any help greatky appreciated. Many thanks Ben Screen grab attached

Asked by ben.miflin 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Twitter

I get error msg when I try to access Twitter. Is it something I did or is Twitter really down (hard to believe). Oops. The site at https://twitter.com/ has experienced a … (read more)

I get error msg when I try to access Twitter. Is it something I did or is Twitter really down (hard to believe).

Oops. The site at https://twitter.com/ has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected.

   Please contact the website owners to inform them of this problem.

Asked by bwvandorn 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Getting signed out evertime i close the browser

I get signed out of every account (YouTube, hangouts, g mail etc.) and my settings also get reverted ( appearance and font of Duckduckgo) except the Firefox account, ever… (read more)

I get signed out of every account (YouTube, hangouts, g mail etc.) and my settings also get reverted ( appearance and font of Duckduckgo) except the Firefox account, every time i close my browser. I have to sign in again and again everywhere every time i close Firefox. This did not happen before; suddenly started happening today.

Asked by devanshashar007 1 year ago

Answered by kritik.aryson 1 year ago

  • Solved
  • Archived

he site at https://twitter.com/ has experienced a network protocol violation that cannot be repaired.

Hello, recently I started getting this error when I try to access Twitter in Firefox. It only happens with Firefox, and only happens with Twitter (https://www.twitter.com… (read more)

Hello, recently I started getting this error when I try to access Twitter in Firefox. It only happens with Firefox, and only happens with Twitter (https://www.twitter.com/). I've tried opening Firefox in safe mode, same error. Doesn't that mean that a refresh won't help? Or should I still try that? I've also tried different computers, didn't work. Any help is appreciated. Thank you.

Asked by teolicht 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

netflix.com returns server not found, any other browser it works ok.

Hi, I have a bit of an odd one. I have Firefox installed and Debian OS. For the last two or three weeks I haven't been able to access netflix.com, returns "Server not fou… (read more)

Hi,

I have a bit of an odd one. I have Firefox installed and Debian OS. For the last two or three weeks I haven't been able to access netflix.com, returns "Server not found" only on the firefox browser. Trying another browser and I can get to the site without issue. Any other site I firefox can access without issue. Same issue in a Private window. I have two debian PC's, both do the same thing. Any other windows, android phone is ok ( using firefox ).

If I connect to my vpn provider on the problem PC's, firefox can access netflix.

Any help appreciated.

Thanks,

Asked by apeg 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Menu issues with a site in FF but not in Safari

I use a site for business which has a static menu across the top of the page which for a long time has worked just fine. Now since the last update in FF, the menu is no l… (read more)

I use a site for business which has a static menu across the top of the page which for a long time has worked just fine. Now since the last update in FF, the menu is no longer there, but a square button appears on the right. When clicked a page opens in the same tab and it has the missing menu items there. However when you move your mouse to click on the one I want, any menu item your mouse crosses automatically opens which takes you away from the menu page. Frustrating to say the least. What do I need to do to get the original menu back where it belongs? Keep in mind the site works fine as before. This problem happened with the last FF update.

Asked by myoffice1 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Radar on The Weather Channel doesn't work anymore

When I first started using Firefox, I could use it to see the radar on The Weather Channel. A couple months ago it stopped working. When I go to that page, what should be… (read more)

When I first started using Firefox, I could use it to see the radar on The Weather Channel. A couple months ago it stopped working. When I go to that page, what should be the map showing the radar display is blank. I searched online and tried some things, but nothing fixed it. It does work with other browsers.

Asked by broccoli.salad.soup 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox browser will not let me sign into my Comcast email account without changing the password each time.

Firefox browser will not let me sign into my Comcast email account without changing the password each time. I can sign in using any other browser. I have changed my pass… (read more)

Firefox browser will not let me sign into my Comcast email account without changing the password each time. I can sign in using any other browser. I have changed my password like 5 times now and I really would like to continue to use Firefox. What can I do?

Asked by christianlarson 1 year ago

Answered by christianlarson 1 year ago

  • Solved
  • Archived

Firefox logs me out of YouTube and gets an error when loggin in.

I recently have a new laptop (Dell Inspiron 15 3593) & installed Firefox. Every time I watch a video on Youtube and click on the logo to return home, I get logged out… (read more)

I recently have a new laptop (Dell Inspiron 15 3593) & installed Firefox. Every time I watch a video on Youtube and click on the logo to return home, I get logged out and when i try to login I get this “'405. That’s an error.” message. I tried doing the same thing with the other browsers (Google Chrome & Microsoft Edge) & they work perfectly. I also tried reinstalling Firefox but still the issue is the same & Firefox on my old laptop doesn’t have this issue. Can anyone help me with this one?

Asked by j.bi2k01 1 year ago

Answered by j.bi2k01 1 year ago

  • Solved
  • Archived

ancestry.com suddenly stopped working yesterday in Firefox

I had a tab open in Firefox for ancestry.com yesterday and was toggling back and forth with other open tabs when suddenly when I clicked on the ancestry tab the page was … (read more)

I had a tab open in Firefox for ancestry.com yesterday and was toggling back and forth with other open tabs when suddenly when I clicked on the ancestry tab the page was all greyed out and I couldn't click on anything. It was working just fine a few minutes earlier.

I can open ancestry.com just fine Microsoft Edge browser so I'm assuming the problem is with Firefox.

Thank you for any help you can give me!

Diane

Asked by Didee1000 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

When clicking “Play” on Roblox, it just opens a new tab and brings me to the homepage of Roblox.

So basically when I click “Play” on the Roblox website, it brings me to a new Roblox homepage tab. I know this isn’t really the place to be complaining about this, but I … (read more)

So basically when I click “Play” on the Roblox website, it brings me to a new Roblox homepage tab. I know this isn’t really the place to be complaining about this, but I can’t find ANYTHING on Reddit, the Roblox forums, or any other help website, leaving the Mozilla forums as a last resort.

Asked by Conrad Jordan 2 years ago

Answered by Conrad Jordan 2 years ago