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  • Archived

Updating to v35.0.1 lost all my open tabs

I just updated to version 35.0.1, as suggested, and restarted. When FF reopened, all my open tabs -- 200 of them -- were gone. Sometimes problems like this resolve with a… (read more)

I just updated to version 35.0.1, as suggested, and restarted. When FF reopened, all my open tabs -- 200 of them -- were gone. Sometimes problems like this resolve with a second restart, and I did that. No help. History -> Recently Closed Windows had only two minor entries. Keeping perspective, I won't call this a catastrophe; I reserve that for things like my home burning down. But it's a big loss. Some of what was open, I'll remember and find again. Most of it, I won't. I'll start looking through History, but some of these tabs have been open for a long time and I'll have to go back a long way, and look at many many tabs that I closed between then and now, to find the ones that were open before I did the update.

Can anyone suggest anything else I might try? I do a daily backup of my system drive. Are there FF files I could recover from backup that would bring back whatever tabs were open then.

I'd also like to know if anyone else had this problem.

Asked by Chris 5 years ago

Last reply by Chris 5 years ago

  • Archived

Adobe Flash won't let me update unless I uninstall u, How to reinstall

I tried to get to my Tx. Benefits State page and they said I had to update Flash and then they said I had to uninstall Mozilla to get the new things I had to have to see … (read more)

I tried to get to my Tx. Benefits State page and they said I had to update Flash and then they said I had to uninstall Mozilla to get the new things I had to have to see my benefits. To update they said I had to uninstall Mozilla and then I could reinstall it. i don't understand

Asked by bookitty 5 years ago

Last reply by ideato 5 years ago

  • Archived

uninstall program

Since of late, there´s this program called fortiguard that is blocking basically all of the internet pages I attempt to visit. It doesn´t appear in my list of programs. I… (read more)

Since of late, there´s this program called fortiguard that is blocking basically all of the internet pages I attempt to visit. It doesn´t appear in my list of programs. I can´t find the solution on the internet either. Can you help me?

Asked by PaulienB 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Can't open Microsoft Word document through SharePoint

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No c… (read more)

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted."

Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator.

Any suggestions for a fix?

Asked by snarkinator 5 years ago

Last reply by snarkinator 5 years ago

  • Archived

Update Firefox then could not access internet. I uninstalled & attempted to reinstall Firefox. This failed.

After the 2nd attempt to uninstall and reinstall, I deleted the Mozilla Firefox directory and ran Firefox Setup 35.0.1.exe again: The directories/files that Firefox Set… (read more)

After the 2nd attempt to uninstall and reinstall, I deleted the Mozilla Firefox directory and ran Firefox Setup 35.0.1.exe again:

The directories/files that Firefox Setup 35.0.1.exe created in Program Files (x86) were:

 - browser/extensions/{a numeric key}.xpi
 - plugins/npMeetingJoinPluginOC.dll,  plugins/nppdf.dll
 -  tobedeleted/ nsb8671.tmp, and 13 more files of this form

The Setup process is 7z Setup SFX (32 bit) is hung according to the Windows Task Manager.

I deleted the hung process(es), deleted the Mozilla Firefox directory and tried to run Firefox Setup 35.0.1.exe again. The result is a hung process 7z Setup SFX (32 bit) and no Mozilla Firefox directory was created.

Now running Firefox Setup 35.0.1.exe results in just a hung process, no directory of files are created.

Asked by hellgr 5 years ago

Last reply by cor-el 5 years ago

  • Archived

The add-on is not what Firefox expected

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does n… (read more)

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected.

This is the first time this particular error has come up. I have other users who are currently using this software.

Suggestions?

Thank you, Ed Resleff

Asked by elresleff 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I cannot use cursor keys to adjust display etc. on sites such as Iplayer & youtube nor close windows using cursor keys, why?!?

I'm using Windows 7 32bit & cursor buttons in the corners of online windows will not work. I'm unable to close, move or adjust size of the windows. I'm also unable to… (read more)

I'm using Windows 7 32bit & cursor buttons in the corners of online windows will not work. I'm unable to close, move or adjust size of the windows. I'm also unable to skip forward through a video on youtube or Iplayer nor maximise or adjust the size of the window. I've blocked popups & tracking on initial setup of firefox & am using AdBlock plus though disabling that has'nt helped.

Asked by AlxOD 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Cannot block video autoplay (tried ALL available methods)

I have set the following settings in about:config: media.autoplay.enabled = false plugins.click_to_play = true This is my complete list of installed PLUGINS: Microsoft Of… (read more)

I have set the following settings in about:config:

media.autoplay.enabled = false plugins.click_to_play = true

This is my complete list of installed PLUGINS:

Microsoft Office 2013 Adobe Acrobat Java Deployment Toolkit Java(TM) Platform Silverlight Plug-in (disabled) OpenH264 Video Codec (disabled) VLC Web Plugin (disabled)

This is the list of installed add-ons:

-Flashblock 1.5.18 (active, and set to block HTML5, Silverlight as well) -StopTube 0.2.1 (active)

Even with all of this set, video advertisements still autoplay AND are lacking any controls to stop playing. (Some combination of the above are blocking the video portion, but the video audio is still auto playing.)

Here is an example of the video I am trying to block. Scroll down the page, and after a short delay it will embed itself and start playing:

http://thedailybanter.com/2015/01/so-few-fcks-so-little-time/

I FEEL VIOLATED.

Asked by jungley 5 years ago

Last reply by jungley 5 years ago

  • Solved
  • Archived

Cursor keeps resetting to beginning of the address bar if page is loading

Hello, I have an annoying (and slightly bizarre) problem with Firefox: whenever I'm typing in the address bar, the cursor will constantly reset back to the beginning of t… (read more)

Hello,

I have an annoying (and slightly bizarre) problem with Firefox: whenever I'm typing in the address bar, the cursor will constantly reset back to the beginning of the address bar. This only occurs if another page is currently loading.

For example, if I try typing in something like google.com it'll tend to come out as le.comgoog, but only if I've recently opened a few links and they're still loading the webpage. This makes it very difficult to open up any webpage if another one is loading.

This also occurs on the bookmarks bar, in that if I open up a folder, it will randomly close (making it rather hard to open up another site), but only under the same circumstances.

The problem seems to get worse the more tabs are loading - if it's just one I'll maybe get a reset after 5 seconds (or so) but if I've just opened up a folder of 10 bookmarks then google.com ends up becoming moc.elgoog because it's resetting so often.

Thanks!

Asked by impy 5 years ago

Answered by RoryM 5 years ago

  • Solved
  • Archived

Trouble With Bookmarks Toolbar Items Showing Up / Rendering

Greetings, I believe I've hit a UI glitch. I'd really love a bookmark placed on the same line as the address bar--it would be so convenient! But unfortunately it doesn'… (read more)

Greetings,

I believe I've hit a UI glitch. I'd really love a bookmark placed on the same line as the address bar--it would be so convenient! But unfortunately it doesn't seem to be displaying correctly.

While in Customize mode, I've tried dragging the 'Bookmarks Toolbar Items' to various places: before the Back button, after the search box, between other buttons, etc.

It places itself correctly while in Customize mode, but after I hit 'Exit Customize', the Bookmarks Toolbar Items almost always don't display correctly. Sometimes I see a bunch of empty space with narrow vertical button that I can click to get a drop down menu of my bookmarks, and sometimes all I see is a bunch of empty space period. Every once and a while if I fiddle with the order in which I move around and add buttons to that top bar, I can get the Bookmarks Toolbar Items to render correctly for a bit, but it soon glitches again.

Asked by sparklegem 5 years ago

Answered by cor-el 5 years ago

  • Solved
  • Archived

plugin check too slow

hi, i just wanted to check my plugins update, because firefox was preventing java and flash player to work. So, i entered the plugin page and clicked check for update, i … (read more)

hi,

i just wanted to check my plugins update, because firefox was preventing java and flash player to work. So, i entered the plugin page and clicked check for update, i came to page https://www.mozilla.org/tr/plugincheck but i am waiting to much for your page's finishing its work. a circle is turning turning turning near "Checking with Mozilla on the status of your plugins", but no result. i only have to plugins java and flash player. why it is taking too much time to check plugins?

Asked by eappy 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

bookmark restore is not working

Hi mozilla, When I choose 'Restore' and select specific file, then system make an error 'Unable to process the backup file.' Like attached screen capture file. How can I … (read more)

Hi mozilla,

When I choose 'Restore' and select specific file, then system make an error 'Unable to process the backup file.' Like attached screen capture file.

How can I do that? or is there any alternative ways to do that?

Regards. Heecheol

Asked by neotrue 5 years ago

Answered by cor-el 5 years ago

  • Archived

Plugin update page is not responding. Why?

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=pluginch… (read more)

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update But nothing happens there. Something turns and turns next to the message: "Checking with Mozilla on the status of your plugins Loading Data", but it goes on forever. The problem is the old plugin is blocked so this is a nasty problem.

Asked by eliotargy 5 years ago

Last reply by John99 5 years ago

  • Archived

sync does not sync anything

i have re installed win 7 in my laptop but given different name this time and downloaded firefox. I then signed in to sync. All seemed ok and the message popped up that i… (read more)

i have re installed win 7 in my laptop but given different name this time and downloaded firefox. I then signed in to sync. All seemed ok and the message popped up that it would syn momentarily. It does not sync anything. but in syn option i can see firefox connected to my account.

Asked by venki 5 years ago

Last reply by the-edmeister 5 years ago

  • Solved
  • Archived

Do older versions of FireFox receive bug fixes?

One of our vendors insists that downgrading to FF versions 24 or 27 will resolve some compatibility issues with their website. I would like to know if Mozilla patches Fir… (read more)

One of our vendors insists that downgrading to FF versions 24 or 27 will resolve some compatibility issues with their website. I would like to know if Mozilla patches FireFox, or only upgrades.

Thanks, Mark G

Asked by chispito 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

YouTube functions not working properly!

So in the past 2-3 weeks Firefox has been really been frustrating to deal with on YouTube. These are the issues I am having: - When in "My Subscriptions" and trying to hi… (read more)

So in the past 2-3 weeks Firefox has been really been frustrating to deal with on YouTube.

These are the issues I am having: - When in "My Subscriptions" and trying to hide videos from clicking the arrow in the top right corner, nothing happens. - Using the "Watch Later" button that appears in the lower right corner of the thumbnail does not work. - When in "Watch Later" list cannot rearrange videos by dragging on the three dots on the left of the video tab. - When in "Watch Later" list cannot remove videos by clicking the x in the top right corner of the video tab.

Yesterday only it worked for like a few minutes and then it was back to not working. Is anybody else experiencing these issues? In Chrome it works without a problem. I've been even considering moving to Chrome cause of this which I would hate to do. I thought the new update that came out today would fix this but nope, still nothing.

And on the side note: When will Firefox implement 60 FPS video playing on YouTube? Come on now Mozilla, you're slacking.

Asked by rade155 5 years ago

Answered by cor-el 5 years ago