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24 Character Recovery Key?

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no lo… (read more)

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no longer have the Firefox token set up in LastPass..so cannot generate the pin. When I try to bypass the pin by using my recovery key - I am only given the option to use a 10digit key, not the 24digit key I was provided in 2014.

Thanks. Any help would be appreciated!!

Asked by ccmmo 3 months ago

Last reply by jscher2000 3 months ago

My Apple emails will not fully download.

A couple of weeks ago I noticed that my Apple email site looked different. Since then I can see text on my downloaded emails but not any icons or images. When I click o… (read more)

A couple of weeks ago I noticed that my Apple email site looked different. Since then I can see text on my downloaded emails but not any icons or images. When I click on the text it takes me to what is indicated but sometimes I just see the heading on an email but nothing else. I am running Windows 10 on a laptop that is only about a year old Accessing Apple email through the latest version of Firefox.

Asked by wdavis76 3 months ago

Last reply by FredMcD 3 months ago

Question about Starting Firefox on Windows 10

Hello, I have firefox version 92.0.1 I am starting it from the command line cmd.exe I would like to set the window size and window position on the command line before it… (read more)

Hello, I have firefox version 92.0.1

I am starting it from the command line cmd.exe

I would like to set the window size and window position on the command line before it launches.

What are the parameters to set the position, height and width ?

Thanks Coby

Asked by cjh39 3 months ago

Last reply by jscher2000 3 months ago

Bookmarks are still missing after REFRESH

a Refresh because Firefox was running slow, sometimes I'm not able to click my mouse to use as ENTER. Clicking my mouse for ENTER seems as if its not one of it's function… (read more)

a Refresh because Firefox was running slow, sometimes I'm not able to click my mouse to use as ENTER. Clicking my mouse for ENTER seems as if its not one of it's functions so I have to literally press the ENTER button on my keyboard. That's only one of my problems that I am having with Firefox. So I decided to REFRESH Firefox. Now my bookmarks are missing so I followed the steps and went to>> HELP> More Troubleshooting Info>>PROFILE folder>> Open profile >>bookmarkbackups but there's nothing in that folder, it's empty. So where are my Bookmarks? This is a headache that happens every time I have to REFRESH. I just want my Bookmarks back quickly & simple. I've looked in the OLD FIREFOX folder on my desktop & there's no Bookmarks in there either. I apologize for this article because I know it sounds like every other article about Bookmarks in here but I've become impatient and just want my Bookmarks back in place. It's like a wild goose chase with this issue.

Asked by agoldenstatewarrior 3 months ago

Last reply by FredMcD 3 months ago

Secure Connection Failed

I continue to get this message "secure connection failed" while trying to access this site : www.courts.mo.gov. I can practically get any other site with firefox, google… (read more)

I continue to get this message "secure connection failed" while trying to access this site : www.courts.mo.gov. I can practically get any other site with firefox, google or internet windstream. Please advise or FIX. Thank you much!

Asked by bKolen 3 months ago

Last reply by FredMcD 3 months ago

broke YouTube - white window

I accidentaly let my clicking script do a bunch of right clicks into the YouTube when it was playing. I have no idea what actually got clicked, but now the result is the … (read more)

I accidentaly let my clicking script do a bunch of right clicks into the YouTube when it was playing. I have no idea what actually got clicked, but now the result is the videos are not visible! It plays the sound but was just black window with controls down. Now today when I try it is white window. Restart or update of FireFox didn't help. Reboot of PC didn't help. I am now playing YouTube in MS Edge...

Asked by McVitas 3 months ago

Last reply by FredMcD 3 months ago

When I log into my bank the screen opens but I can not do any thing

I contacted my bank, they tell me the problem is not on their end. I can get in and do the things that I need to do using the EDGE browser with no problems. I have cleare… (read more)

I contacted my bank, they tell me the problem is not on their end. I can get in and do the things that I need to do using the EDGE browser with no problems. I have cleared my bookmark and tried using the web address but that was no different. I can log in just fine, but when the home screen apears with my information, nothing works when I click on the things I want to do, I can not even log out. I have the latest update. This problem started a couple of months ago but at that time I could clik on one field and it would load and let me do tasks in that feild but would not let me change fields or log out. The website is www.bellco.org

Asked by mark.belcher 3 months ago

Last reply by FredMcD 3 months ago

Privacy settings

When turning on privacy settings to not track web site visits it still gets logged and is visible in "Resent" log. This is a huge gap in our ability to keep our usage of … (read more)

When turning on privacy settings to not track web site visits it still gets logged and is visible in "Resent" log. This is a huge gap in our ability to keep our usage of your product secure from anyone and everyone..

Asked by timothyj1 3 months ago

Last reply by TyDraniu 3 months ago

investorvillage login

After installing a new firefox download, I cannot log in to investorvillage.com. The last time this happened, I somehow fixed it by clearing out everything I can find, b… (read more)

After installing a new firefox download, I cannot log in to investorvillage.com. The last time this happened, I somehow fixed it by clearing out everything I can find, but not this time. Either I have forgotten something, or something has changed. This does not happen with Chrome. Ideas?

Asked by jimhobza 4 months ago

Last reply by FredMcD 4 months ago

MacOS Media Controls Not Working

On MacOS, latest version of Big Sur, and latest Firefox and Firefox Nightly (tested both), media controls are not working as intended. I have media controls enabled in th… (read more)

On MacOS, latest version of Big Sur, and latest Firefox and Firefox Nightly (tested both), media controls are not working as intended. I have media controls enabled in the options:config, and every other browser I have (Safari, Chrome) work perfectly fine. I tested on a few sites such as Youtube, Youtube Music, etc. The only information Firefox passes to the OS's media center (now playing in the menu bar) is the name of the video, but not the time / current time / album art. I really rely on this for controlling my music, so any help would be appreciated =)

Asked by zoey 4 months ago

Last reply by Kiki 4 months ago

Browser not searching when I click oa some links.

Hi On some links my browser will connect. When I click on others, I get an error response. And it can be the same link I clicked on, but from another site and everything'… (read more)

Hi On some links my browser will connect. When I click on others, I get an error response. And it can be the same link I clicked on, but from another site and everything's hunky-dory. How do I fix this? I don't have the information for this :( Thanks in advance. Kjtorg

Asked by Kjell Torgersen 4 months ago

Last reply by FredMcD 4 months ago

Vladimir Gordfchtv

Здравствуйте, в последнюю неделю, почти постоянно при открытии новой вкладки выдаёт "Ошибка при установлении защищённого соединения" -"попробуйте снова", после чего откр… (read more)

Здравствуйте, в последнюю неделю, почти постоянно при открытии новой вкладки выдаёт "Ошибка при установлении защищённого соединения" -"попробуйте снова", после чего открывает страницу, но иногда искажает содержимое. Помогите, что случилось, до этого всё нормально работало.

Asked by kyinbys 4 months ago

Last reply by cor-el 4 months ago

Cannot keep firefox open when signed into Mozilla Sync account

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & them… (read more)

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

Asked by Adam Parduhn 4 months ago

Last reply by FredMcD 4 months ago

Unable to open PDF in library window

I have been using Firefox for years, and until today everything was working okay. Now, all of a sudden, whenever I try to open a PDF using my school library's website, I … (read more)

I have been using Firefox for years, and until today everything was working okay. Now, all of a sudden, whenever I try to open a PDF using my school library's website, I am being asked to either open a PDF in Firefox, Adobe, or save the file. Because my library allows me to view PDF copies of books and access the table of contents, this does not work for me. Again, all was fine yesterday, but today it has suddenly become an issue.



Running Firefox 92.0 (64 bit) on Windows 10.

Asked by dasmithey67 4 months ago

Last reply by jscher2000 4 months ago